Five Guys

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Five Guys is a fast food restaurant chain. They serve American-style fast food.

fiveguys.co.uk

Five Guys job reviews

Showing 66 reviews

  • Best thing

    Free food

    Worst thing

    Not give my hours

    4.5

    Five Guys Crew member, November 2023

  • Best thing

    Eating fresh food and potential friends

    4.1

    Five Guys Employee, November 2023

  • Best thing

    - free food
    - a lot of pay

    Worst thing

    - delivery drivers
    - cleaning at night

    8.9

    Five Guys Crew member, October 2023

  • Best thing

    The crew and managers are fun to work with and the environment is great but the actual job can be a little hard at times especially Friday and Saturday nights.

    Worst thing

    Dealing with customers that are intoxicated or being on a shift that is severely understaffed

    8.6

    Five Guys Employee, May 2023

  • Best thing

    Paid every two weeks with paid breaks

    Worst thing

    Flexibility isn’t consistent based on what is flexible to them.
    Work load is too much

    5.0

    Five Guys Crew member, May 2023

  • Best thing

    Rota usually a month in advance so easy to make plans. Great teamwork and vibe at work

    Worst thing

    Shift work isnt fun anyway and on fri and say we shut at 11 meaning not out till 12 meaning i get home about 1:30 am

    8.6

    Five Guys Assistant manager, April 2023

  • Best thing

    Coworks

    Worst thing

    Change the rota and not get paid sick leave or can't book holiday before it is approved but it still get denied

    5.5

    Five Guys Crew member, April 2023

  • Best thing

    The pay and benefits are great, though the job is actually quite fun. Making milkshakes is very enjoyable

    Worst thing

    Having to take care of bins and cleaning tables after customers have left them as a mess

    9.6

    Five Guys Crew member, January 2023

  • Best thing

    Everyone is so lovely, it’s decent pay, it’s easy to organise my shifts, the work isn’t hard and they accommodate my uni timetable

    Worst thing

    Lots of favouritism, can get stressful sometimes, can get nasty customers

    9.0

    Five Guys Crew member, January 2023

  • Best thing

    Seeing people that I work with when I come in, they help me get through the day.

    Worst thing

    It requires equal efforts from every worker and if someone isn’t up to par it puts me in a bad mood as things aren't going as smooth as they should be

    9.6

    Five Guys Crew member, January 2023

  • Best thing

    Flexible and free food

    Worst thing

    The opening and closing Times

    8.5

    Five Guys Crew member, January 2023

  • Best thing

    Pay and my staff

    Worst thing

    No support from head office or training managers, lack of support from area managers only interested in own reputation, turn blind eye to overworked hours and always negative feedback

    1.1

    Five Guys Assistant manager, December 2022

  • Best thing

    The other crew members are great where I work, but obviously that’s just for my store.

    Worst thing

    The managers, there is always something happening between the managers and they can never take criticism for any mistakes and it always someone else’s fault. Childish and lack empathy. I’ve worked there for a long enough time to know.

    2.6

    Five Guys Crew member, December 2022

  • Best thing

    friendly staff

    Worst thing

    not enough instructions

    9.4

    Five Guys Crew member, December 2022

  • Best thing

    The team, the environment, the food, drinks and the milkshakes. The management team, friendliness, family, integrity, getting things done. A lot of positives overall

    Worst thing

    Unsure

    8.5

    Five Guys Crew member, November 2022

  • Best thing

    discount, co workers and good pay

    Worst thing

    long shifts with little breaks, little control over shifts, managers

    1.5

    Five Guys Crew member, October 2022

  • Best thing

    The pay is decent with rare bonuses

    Worst thing

    Shifts and hours majorly rely on discretion of managers. They are self involved and obsessed with saving hours to get their bonuses

    4.1

    Five Guys Crew trainer, October 2022

  • Best thing

    Paid beaks. Free meal on shift

    Worst thing

    Overworked. Lack of respect by fellow crew members. Lack of structure due to managers being employed outside of the business.

    3.5

    Five Guys Crew member, September 2022

  • Best thing

    I’ve got a good team + great incentives and progression

    Worst thing

    Tough shifts

    9.0

    Five Guys Shift manager, September 2022

  • Best thing

    Pay

    Worst thing

    Poor management teams as a whole

    4.6

    Five Guys Supervisor, September 2022

  • Best thing

    Everything really, the team and managers, the level of progress that you can make and the opportunities I'm given

    Worst thing

    The pressure to make every customer happy

    8.9

    Five Guys Crew member, September 2022

  • Best thing

    Free food, paid break

    Worst thing

    Shifts aren’t consistent, poor management, highly stressful as staff are overworked

    3.7

    Five Guys Crew member, August 2022

  • Best thing

    The team, the atmosphere

    Worst thing

    The customers arnt always kind due to the area

    9.1

    Five Guys Crew member, August 2022

  • Best thing

    crew is like a family

    Worst thing

    rushes

    8.2

    Five Guys Crew member, August 2022

  • Best thing

    Great pay compared to industry standard, also includes regular (up to 2x a week) opportunities to receive cash bonuses as incentive to work hard, team is fun and there’s a wide range of responsibilities and tasks to do at an point in the day so you’re never bored and no day is the same.

    Worst thing

    Can get very intense in peak periods and you have to stay at the top of your game as company standards are very high. No staff discount off shift- only meals on breaks. On the few occasions that I have been mistreated or verbally abused by customers, managers have failed to back me up or taken it as seriously as I would’ve liked, as customers are often prioritised over staff.

    8.8

    Five Guys Crew member, July 2022

  • Best thing

    Other crew members

    Worst thing

    Not enough hours

    6.8

    Five Guys Crew member, July 2022

  • Best thing

    Free food, paid breaks

    Worst thing

    Demanding, very early and very late hours

    9.5

    Five Guys Crew member, July 2022

  • Best thing

    The team, secret shoppers and interacting with customers

    Worst thing

    Fast speed of work, constantly have to be doing something

    9.4

    Five Guys Crew member, June 2022

  • Best thing

    Friendly staff

    Worst thing

    Not getting breaks

    7.4

    Five Guys Crew member, May 2022

  • Best thing

    - the food, pay

    Worst thing

    - managers, lack of organisation in rotas

    7.5

    Five Guys Crew member, April 2022

  • Best thing

    Colleagues, Restaurant Atmosphere, Pacing

    Worst thing

    Shift notice, sometimes asked to do too many things at one time, standards over efficiency

    9.1

    Five Guys Crew member, March 2022

  • Best thing

    Community of colleagues

    Worst thing

    Last minute rota- left the night before the week starts
    Unorganised
    One rule for one

    4.1

    Five Guys Crew member, February 2022

  • Best thing

    Management are so friendly and tailor your shifts around availability

    Worst thing

    Last minute rota posting, no online holiday booking and bringing in outside people and training them above current employees straight away

    7.0

    Five Guys Crew member, February 2022

  • Best thing

    The pay

    Worst thing

    Toxic atmosphere, get paid for 45 hours of work but actually worked around 60, no life balance, everyone is stressed, turn over always high or short staffed, higher managers don’t care about anyone else, very tiring work

    3.7

    Five Guys Assistant manager, February 2022

  • Best thing

    The staff morale is amazing everyone is happy and always positive even when it’s busy

    Worst thing

    Some times the days are really long because it’s a quiet day but nothing can be done about that

    10

    Five Guys Crew member, February 2022

  • Best thing

    Good pay, friendly staff

    Worst thing

    Long, physically intensive (at least 9hr) shifts with one half an hour break, opens start at 7am and closes end around 12am on weekdays and 1am on the weekend. Staff are expected to come in on their days off in order to be a ‘reliable member of staff’ or ‘team player’. Have witnessed multiple occasions where people are guilt tripped into close-opens or asked to stay from 7am-11pm. Despite a lack of training, newer staff are belittled for not knowing what to do or slowing things down. Corporate tries to push the ‘work family’ narrative in order to make people more lenient to being exploited by the company. Overall Five Guys is a very demanding employer and asks a lot more from their staff than many would be willing to give.

    3.4

    Five Guys Crew member, February 2022

  • Best thing

    Great work atmosphere, always motivated well by managers, great flexibility with shifts as much free food as we like within reason and the open and close shifts are much less demanding than other kitchens

    Worst thing

    too many staff hired so hard to find extra hours on top of minimum hours in a week, need to keep asking managers to complete your certifications (hourly pay increases with these certifications) they like to keep putting it off for some reason

    10

    Five Guys Crew member, February 2022

  • Best thing

    Managers treating crew with respect, nice salary

    Worst thing

    Long hours and big variety of working shifts

    8.6

    Five Guys Shift manager, February 2022

  • Best thing

    There is lots of different tasks to keep you occupied and the flow of work is really good

    Worst thing

    Sometimes the customers but that’s the same about most jobs also they may ask you to stay behind longer when you are supposed to finish which is frustrating but you get paid

    8.6

    Five Guys Crew member, January 2022

  • Best thing

    The people and the pay

    Worst thing

    Stressful and poor management

    7.4

    Five Guys Crew member, January 2022

  • Best thing

    Free food and other employees

    Worst thing

    Being stuck on grill

    9.8

    Five Guys Crew member, January 2022

  • Best thing

    Fast paced, competitive and sometimes stressful but overall a fun job with nice managers, a good wage and decent benefits such as free food on every shift. Great company feels like a family

    Worst thing

    Doing closes and constantly coming home smelling like grease and being on your feet all day

    9.3

    Five Guys Crew member, December 2021

  • Best thing

    The atmosphere

    Worst thing

    Sometimes it’s stressful

    8.6

    Five Guys Crew member, December 2021

  • Best thing

    food

    Worst thing

    constantly on the go

    7.1

    Five Guys Crew member, December 2021

  • Best thing

    The free food
    Some of the people

    Worst thing

    They are not understanding of how we feel as young people

    8.2

    Five Guys Crew member, December 2021

  • Best thing

    Good pay and no worry about hours

    Worst thing

    Nearly every thing

    5.1

    Five Guys Crew member, December 2021

  • Best thing

    Fast paced environment rarely nothing to do.
    Proud of the quality of the food.

    Worst thing

    Stress, Hard Work

    8.8

    Five Guys Crew member, December 2021

  • Best thing

    we are like a big family and everyone is so nice and understanding if you can’t make it in. Also you can pick up swap shifts with people.

    Worst thing

    Rushes. only because it gets quite heated but people actually apologise if they do snap at you

    9.4

    Five Guys Crew member, December 2021

  • Best thing

    The crew

    Worst thing

    Lack of organising rotas earlier

    9.4

    Five Guys Crew member, December 2021

  • Best thing

    The team I work with is great the hours fly by, the management is amazing always happy to answer any questions. The competitiveness of those around you brings the best out of you and makes work just that bit more enjoyable.

    Worst thing

    Honestly… I can’t fault my job I very much enjoy it

    9.9

    Five Guys Crew member, December 2021