First Direct

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First Direct is a bank. They are based online and on the telephone.

www1.firstdirect.com

First Direct job reviews

Showing 8 reviews

  • Best thing

    The people, the line of work

    Worst thing

    Enforced office working

    9.6

    First Direct Employee, October 2023

  • Best thing

    The job/ development opportunities

    Worst thing

    Booking holiday can be difficult

    9.9

    First Direct Customer service representative, November 2022

  • Best thing

    Salary

    Worst thing

    Management, pressure, expectations far too high

    4.1

    First Direct Customer service, August 2022

  • Best thing

    Friendly colleagues

    Worst thing

    Long shifts, short breaks. If you need a day off you need to know a year in advance

    4.5

    First Direct Customer service advisor, June 2021

  • Best thing

    Team mates are awesome
    Shifts suit my work life balance

    Worst thing

    Stupid customers

    9.9

    First Direct Employee, April 2021

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  • Best thing

    Pay and holidays

    Worst thing

    Stress and workload

    9.5

    First Direct Customer service, March 2021

  • Best thing

    salary and pension

    Worst thing

    hours, stressful environment, taking call after call and the expectation of every call to be perfect

    6.9

    First Direct Lending advocate, August 2020

  • Best thing

    Getting to speak to customers, friends the salary

    Worst thing

    The shifts

    7.3

    First Direct Mortgage advisor, December 2019