First Direct

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Good news! First Direct has claimed their Breakroom profile.

They care about what their frontline employees think and want to be a good employer.

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First Direct is a bank. They are based online and on the telephone.

www1.firstdirect.com

What’s the pay at First Direct?

The average pay at First Direct is between £21.7k and £37.5k per year.

This table shows how pay rates at First Direct compare across the different types of jobs they offer.

Job First Direct pay per hour
Customer service £22.8k-27.8k per year

Last updated 12 January 2026

What is the Real Living Wage?

The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

Location Real Living Wage
London £13.85
Rest of the UK £12.60

What is the legal minimum wage?

The minimum wage is the legal minimum you must be paid per hour.

Age group Legal minimum wage
21 or older £12.21
18-20 £10.00
Under 18 £7.55
Apprentices £7.55

How we know this

Based on data from 26 people who took the Breakroom Quiz between January 2024 and January 2026.

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