First Direct

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First Direct is a bank. They are based online and on the telephone.

www1.firstdirect.com

Do First Direct pay by the hour or annually?

People get paid an annual salary at First Direct.

An annual salary 85% of people report they get paid an annual salary.
  • 15% of people report they get paid by the hour.
  • 85% of people report they get paid an annual salary.

Last updated 12 January 2026

How we know this

Based on data from 27 people who took the Breakroom Quiz between January 2024 and January 2026.

More about pay at First Direct

Top 4 banks

Based on job reviews from 4,314 employees.

  1. Handelsbanken

    Reviewed by 6 employees

    9.6

  2. Hampshire Trust Bank

    Reviewed by 5 employees

    9.5

  3. Royal Bank of Scotland

    Reviewed by 53 employees

    9.3

  4. Zopa

    Reviewed by 14 employees

    9.1

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What employees are saying about First Direct

  • Best thing

    The people, the line of work

    Worst thing

    Enforced office working

    9.6

    Customer relations at First Direct, October 2023

  • Best thing

    The job/ development opportunities

    Worst thing

    Booking holiday can be difficult

    9.9

    Customer service representative at First Direct, November 2022

  • Best thing

    Team mates are awesome
    Shifts suit my work life balance

    Worst thing

    Stupid customers

    9.9

    Overnight support rep at First Direct, April 2021

  • Best thing

    Pay and holidays

    Worst thing

    Stress and workload

    9.5

    Customer service at First Direct, March 2021

  • Best thing

    Getting to speak to customers, friends the salary

    Worst thing

    The shifts

    7.3

    Mortgage advisor at First Direct, December 2019

Read more reviews