When EE workers have taken our quiz, we will share with you their best things and their worst things about working there.
Work from home
Systems constantly crashing and your WiFi is to blame. Training inadequate, pushed to sell even though it's not a sales job, too much expected for the pay and very little training. Hardly any help on calls very stressful
EE Employee, April 2022
Close with the team that you work with.
Get to see the latest tech before anyone else.
Good pay if you have just come out of high school.
Low pay rises or not at all.
People above manager level talk about everyone like they are idiots.
If the whole of EE didn't hit upgrade targets for a month, they blame the staff and not a national Lockdown.
If you are really sick the only way to stop getting harassed to come back into work is giving them your death certificate.
EE Employee, March 2022
The people on my team and people around me and how easy it is
EE Employee, February 2022
People and stability
The workload
EE Employee, February 2022
Staff, work environment
Slow systems
EE Employee, February 2022
Friends
Targets and constantly being reminded you can and will be fire if you don’t hit them.
EE Employee, February 2022
Helping elderly customers when they need to use their phones or helping in what they need
Getting mistreated by few customers because of your gender/age/authority level
EE Employee, December 2021
Commission system is great
Not much help for mental health issues
EE Employee, December 2021
The team, they are amazing people
EE Employee, December 2021
The feeling you get when you close a deal
Never stop thinking about work
EE Employee, December 2021
Not a lot
Constant stress, understaffed constant call after call, finding out changes after the general public know, management have no clue what is happening day to day on the phones
EE Employee, November 2021
75% phone discount. Flexible time off (but must be booked several months in advance)
Constant scrutiny. Constant system issues. Everything is timed. Having to use breaks to finish tasks not done on calls. Forced to make up time if you go slightly over on a break but expected to continue call after shift ends, which is not taken into account.
EE Employee, September 2021
The benefits
The salary and commision
The people
Job security
High sales targets
Stress
Work life balance
EE Employee, September 2021
Discounts
Unending Targets. Managers lack of work ethic
EE Employee, September 2021
The pay
Everything else. Management are horrendous, the wrong people get promoted so long as they suck up to the right people. If you’re off sick; you’re harassed by your manager. There’s no concept of mental health, and the atmosphere is toxic. I’ve been diagnosed with IBS since working there. The job is fine, it’s the management that make you physically and mentally ill
EE Employee, July 2021
The customers
The customers and managers assessment of always wanting more
EE Employee, July 2021
These people I am on a team with
Not given anytime after a distressing/abusive call to get yourself back together
EE Employee, July 2021
Ability to work from home (for now).
Constant scrutiny. High stress. Lack of support when needed. Ever changing targets. Low or no pay increase, (either nothing or below RPI/CPI for many years now).
EE Employee, July 2021
at the present I am virtually my own boss
Uncertainty of the future contract
EE Employee, April 2021
Commission/bonus
Managers are great
Perks of the job I.e, huge discounts
Flexible hours
Hard to book holidays in advance
Sickness policy very strict
EE Telesales, March 2021
Company treat us very well, a lot of perks and benefits
Very specific processes and high standards and targets, customers can also be horrible at times
EE Customer Service Representative, March 2021
Good benefits and holidays, lots of support from my manager
Working from home
EE Employee, March 2021
Pension, private health care
The job itself, management
EE Employee, March 2021
Flexibility in booking time off if booked well in advance. Also flexi-time system.
Constant scrutiny and pressure to perform with poor systems and policies that make it impossible.
EE Customer service advisor, February 2021
Working from home at present
Boring and repetitive
EE Customer advisor, February 2021
Shifts, wages
Changing targets, micro management
EE Sales advisor, February 2021
Great place to work
Sales targets pressure
EE Team leader, January 2021
Customer satisfaction
Long shifts, hard calls
EE Employee, January 2021
Friendly atmosphere
Treated as an idiot
EE Customer Service Assistant, November 2020
Annual leave.
Customers and short breaks
EE Technical support, October 2020
Good wages, great people on my team
Stressful
EE Mobile care agent, October 2020
Discount
Theft and lack of support when it happens
EE Customer advisor, August 2020
bonus and decent holidays
Stretch targets as only 60 percent of the workforce will ever make bonus
EE Sales advisor, July 2020
nothing
taking abuse from customer and getting no support
EE Advisor, July 2020
Pays well for the retail sector along with good benefits.
Stressful job juggling performance and gdpr practices and always learning new tech, along with pressure of not hitting targets
EE Manager, October 2019
The people both colleagues and customers
EE Customer advisor, October 2019
The team I work with
The stress that comes with the job
EE Assistant manager, October 2019
Money
Hours I have to work
EE Assistant manager, October 2019
taking to customers
people swearing
EE customer service, October 2019
Money and people
Pressure on sales targets
EE Advisor, October 2019
The rate of pay for an entry level job and the benefits
The customers feel they can speak to you how they want to, this often means receiving abuse on the phone
EE Level 2 Technical Support, October 2019
Tech focused
Managers don’t care about difficult calls and you’re abused regularly by customers
EE Customer service advisor, October 2019
Getting off phone to happy customers
Hours and shifts
EE Customer service representative, October 2019
Working with people
Working with people
EE Sales advisor, October 2019
Unfair treatment to hard working staff
EE Senior customer advisor, October 2019
Every day is different
Targets and short staffed alot
EE Senior customer advisor, October 2019
They are the first employer who cared about my mental health and arranged private treatment while I was waiting for NHS secondary care treatment to start.
The knowledge base system is sometimes frustrating to navigate.
EE Customer contact advisor, October 2019
We never have a substantive team leader we always have agents doing secondments
EE Sales advisor, October 2019
Good job easy money pay well
Sometimes finish late
EE Senior advisor, October 2019
Engaging people
Stress over performance out of my control
EE Team leader, October 2019
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