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6.6

EE

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EE job reviews

Showing 42 reviews from:

  • Best thing

    75% phone discount. Flexible time off (but must be booked several months in advance)

    Worst thing

    Constant scrutiny. Constant system issues. Everything is timed. Having to use breaks to finish tasks not done on calls. Forced to make up time if you go slightly over on a break but expected to continue call after shift ends, which is not taken into account.

    4.0

    Employee, September 2021

  • Best thing

    The benefits
    The salary and commision
    The people
    Job security

    Worst thing

    High sales targets
    Stress
    Work life balance

    3.8

    Employee, September 2021

40 more employees left their honest reviews of this employer…

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  • Best thing

    Discounts

    Worst thing

    Unending Targets. Managers lack of work ethic

    2.5

    Employee, September 2021

  • Best thing

    The pay

    Worst thing

    Everything else. Management are horrendous, the wrong people get promoted so long as they suck up to the right people. If you’re off sick; you’re harassed by your manager. There’s no concept of mental health, and the atmosphere is toxic. I’ve been diagnosed with IBS since working there. The job is fine, it’s the management that make you physically and mentally ill

    2.6

    Employee, July 2021

  • Best thing

    The customers

    Worst thing

    The customers and managers assessment of always wanting more

    4.9

    Employee, July 2021

  • Best thing

    These people I am on a team with

    Worst thing

    Not given anytime after a distressing/abusive call to get yourself back together

    5.5

    Employee, July 2021

  • Best thing

    Ability to work from home (for now).

    Worst thing

    Constant scrutiny. High stress. Lack of support when needed. Ever changing targets. Low or no pay increase, (either nothing or below RPI/CPI for many years now).

    4.0

    Employee, July 2021

  • Best thing

    at the present I am virtually my own boss

    Worst thing

    Uncertainty of the future contract

    6.8

    Employee, April 2021

  • Best thing

    Commission/bonus
    Managers are great
    Perks of the job I.e, huge discounts
    Flexible hours

    Worst thing

    Hard to book holidays in advance
    Sickness policy very strict

    8.3

    Telesales, March 2021

  • Best thing

    Company treat us very well, a lot of perks and benefits

    Worst thing

    Very specific processes and high standards and targets, customers can also be horrible at times

    7.4

    Customer Service Representative, March 2021

  • Best thing

    Good benefits and holidays, lots of support from my manager

    Worst thing

    Working from home

    8.6

    Employee, March 2021

  • Best thing

    Pension, private health care

    Worst thing

    The job itself, management

    6.3

    Employee, March 2021

  • Best thing

    Flexibility in booking time off if booked well in advance. Also flexi-time system.

    Worst thing

    Constant scrutiny and pressure to perform with poor systems and policies that make it impossible.

    4.5

    Customer service advisor, February 2021

  • Best thing

    Working from home at present

    Worst thing

    Boring and repetitive

    7.9

    Customer advisor, February 2021

  • Best thing

    Shifts, wages

    Worst thing

    Changing targets, micro management

    7.9

    Sales advisor, February 2021

  • Best thing

    Great place to work

    Worst thing

    Sales targets pressure

    8.8

    Team leader, January 2021

  • Best thing

    Customer satisfaction

    Worst thing

    Long shifts, hard calls

    5.2

    Employee, January 2021

  • Best thing

    Friendly atmosphere

    Worst thing

    Treated as an idiot

    7.8

    Customer Service Assistant, November 2020

  • Best thing

    Annual leave.

    Worst thing

    Customers and short breaks

    7.2

    Technical support, October 2020

  • Best thing

    Good wages, great people on my team

    Worst thing

    Stressful

    5.2

    Mobile care agent, October 2020

  • Best thing

    Discount

    Worst thing

    Theft and lack of support when it happens

    6.6

    Customer advisor, August 2020

  • Best thing

    bonus and decent holidays

    Worst thing

    Stretch targets as only 60 percent of the workforce will ever make bonus

    8.3

    Sales advisor, July 2020

  • Best thing

    nothing

    Worst thing

    taking abuse from customer and getting no support

    4.7

    Advisor, July 2020

  • Best thing

    Pays well for the retail sector along with good benefits.

    Worst thing

    Stressful job juggling performance and gdpr practices and always learning new tech, along with pressure of not hitting targets

    7.6

    Manager, October 2019

  • Best thing

    The people both colleagues and customers

    9.4

    Customer advisor, October 2019

  • Best thing

    The team I work with

    Worst thing

    The stress that comes with the job

    6.1

    Assistant manager, October 2019

  • Best thing

    Money

    Worst thing

    Hours I have to work

    7.8

    Assistant manager, October 2019

  • Best thing

    taking to customers

    Worst thing

    people swearing

    8.1

    customer service, October 2019

  • Best thing

    Money and people

    Worst thing

    Pressure on sales targets

    9.3

    Advisor, October 2019

  • Best thing

    The rate of pay for an entry level job and the benefits

    Worst thing

    The customers feel they can speak to you how they want to, this often means receiving abuse on the phone

    9.4

    Level 2 Technical Support, October 2019

  • Best thing

    Tech focused

    Worst thing

    Managers don’t care about difficult calls and you’re abused regularly by customers

    5.2

    Customer service advisor, October 2019

  • Best thing

    Getting off phone to happy customers

    Worst thing

    Hours and shifts

    6.4

    Customer service representative, October 2019

  • Best thing

    Working with people

    Worst thing

    Working with people

    7.8

    Sales advisor, October 2019

  • Worst thing

    Unfair treatment to hard working staff

    5.8

    Senior customer advisor, October 2019

  • Best thing

    Every day is different

    Worst thing

    Targets and short staffed alot

    5.5

    Senior customer advisor, October 2019

  • Best thing

    They are the first employer who cared about my mental health and arranged private treatment while I was waiting for NHS secondary care treatment to start.

    Worst thing

    The knowledge base system is sometimes frustrating to navigate.

    7.2

    Customer contact advisor, October 2019

  • Worst thing

    We never have a substantive team leader we always have agents doing secondments

    9.1

    Sales advisor, October 2019

  • Best thing

    Good job easy money pay well

    Worst thing

    Sometimes finish late

    9.4

    Senior advisor, October 2019

  • Best thing

    Engaging people

    Worst thing

    Stress over performance out of my control

    8.6

    Team leader, October 2019

  • Best thing

    Customer interaction

    Worst thing

    Unreasonable targets sometimes

    7.8

    Senior sales advisor, October 2019

  • Best thing

    The team are hard working and dedicated

    Worst thing

    Head office barley visit

    8.1

    Assistant manager, October 2019

  • Best thing

    People interaction

    Worst thing

    Having to work ex amount days straight when short staffed

    5.9

    Sales advisor, September 2019