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ee.co.ukEE job reviews
Showing 89 reviews
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Best thing
The benefits
Worst thing
The changes and not having any say
EE Employee, February 2024
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Best thing
very proactive environment and for people who want to progress and earn money
EE Sales advisor, January 2024
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Best thing
Getting to help people
Worst thing
Emergency Leave / Sickness is quite diffiuclt to get when needed - feels like a punishment when returning to work.
EE Employee, January 2024
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Best thing
The flexibility, the people you work with and the pay structure and benefits.
Worst thing
The managers who often lack compassion, very statistic driven company that leads to micromanagement. And having to book annual leave sometimes 6+ months in advance.
EE Customer service representative, December 2023
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Best thing
The fact that everyday if different and I love some of the conversations I get to have
Worst thing
Being shouted at on a daily basis, my manager, the fact everything I do is getting watched
EE Customer advisor, December 2023
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Best thing
Benefits given, flexi time, Holiday and very good at giving help and bonus’s are good
Worst thing
Constant, fast paced
EE Customer advisor, September 2023
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Best thing
The staff I work with
Worst thing
Owned by BT who are constantly lowering our pay, they give a pay rise of 2% while lowering bonuses by 35% for more work than it used to be, no support outside of the store from higher ups, out of touch with how retail has gone .
EE Sales assistant, September 2023
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Best thing
Well paid
Good bonus
Flexible hours
Great holiday allowanceWorst thing
Stressful environment
Poor communicationEE Team leader, September 2023
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Best thing
Great rewards such as discounts and commission structure.
Worst thing
Target based, sometimes unrealistic to locality. KPI's do not match company goals.
EE Sales advisor, September 2023
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Best thing
Flexible time and people
Worst thing
Bad customers and difficult to achieve the standards set
EE Customer service advisor, August 2023
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Best thing
Atmosphere and fast pace
Worst thing
High pressure and target driven
EE Customer advisor, July 2023
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Best thing
Best people you could work with, achievable commission.
Worst thing
As is all retail, some customer can be very unpleasant.
EE Sales advisor, July 2023
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Best thing
The part time hours work well around being the main caregiver to my children
Worst thing
It’s a bit repetitive
EE Employee, July 2023
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Best thing
Helping people, providing solutions
Worst thing
Pushing contracts on customers and watching them fall back into debt
EE Employee, July 2023
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Best thing
Some of the people are nice, but only some of them. Work is close to home so only a short commute
Worst thing
Toxic work place, stressful and sometimes completely unrealistic targets. Senior management (ops and above) have no concept of what is achievable and constantly pressure you into pushing sales
EE Team leader, May 2023
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Best thing
Good rates of pay until you hit management levels
Worst thing
Ever changing expectations, pay structures, management, targets and goals
EE Store manager, April 2023
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Best thing
The people I work with
Worst thing
Big decisions are made last minute
EE Sales advisor, April 2023
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Best thing
To be honest, not much. Just some customer interactions with genuine nice people.
Worst thing
Career progression is impossible, obvious favouritism in management, predatory sales tactics being pushed, no work life balance, personal phone is blown up on your day off, you don’t get paid for doing stuff outside of your job role, rotas change without notice, rotas revolving around managements schedule, little to no support from management, immature management,
EE Sales advisor, April 2023
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Best thing
People you work with
Worst thing
Not the right call queues to the right departments. Unrealistic targets. Management need to take the calls to understand where we are at the minute
EE Sales advisor, February 2023
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Best thing
The people, the team. Getting the most out of sales
Worst thing
Working weekends, not being able to get the holiday off you want.
EE Customer advisor, February 2023
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Best thing
50% discount on phone plan. Allowed short break if there are no customers.
Worst thing
Very harsh KPI. Taught to tactically lie to your customers in order to sell more items. No regard for the customer real needs, only told to do whatever necessary to meet targets and force products down the customer’s throat even when they decline. Manager has no ethics and lies to the customer’s face. Seems good at face value, but after working there you realise how shady the company really is and it’s either lie to get sales or lose your job. Time without customers is spent cold calling customers to drive footfall.
EE Sales advisor, February 2023
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Best thing
Team
Manager
Targets
SalaryWorst thing
The customers you sometimes get
EE Sales advisor, January 2023
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Best thing
The discounts
The training
The shifts 4 days onWorst thing
Abusive customers
EE Customer service advisor, January 2023
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Best thing
All the benefits and schedules
Worst thing
The stressful environment
, feeling constantly under pressureEE Sales advisor, December 2022
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Best thing
Perks and benefits
Worst thing
Customers you deal with and management
EE Employee, December 2022
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Best thing
The people around me
Worst thing
The mangers and the ceo
EE Employee, November 2022
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Best thing
Perks,
Worst thing
Stress of the job, managers always on your back why not getting sales because prices are sky high and cost of living is hammering everyone but they always want more, some managers don't know the systems anymore so when asking for help they cannot give it, some managers refuse to help staff and can be quite negative about helping, systems are slow or have issues but then we get asked to be personal with customers all fine and well if and when the computers actually work. While in office a manager shouted across the floor at someone that there stats from the following day where as they put it "Shit" in front of the whole floor, when quizzed you get the same excuse its just how they are..so basically managers get paid a lot of money and treat you like crap
EE Customer service, November 2022
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Best thing
The perks and benefits are amazing
Worst thing
The management, they made you feel like its your fault the call queue is backed up if you take a sick day, the days can be draining and if you miss something on a sick day, you cant go back to catch up on it
EE Customer service advisor, September 2022
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Best thing
Benefits
Worst thing
We are just a number, don't get to give imput, expected to perform in sales with greedy prices for customers
EE Employee, September 2022
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Best thing
The shifts are mostly static.
Worst thing
The customers can be abusive, the managers have their own agenda and mental health is not accounted for at all.
EE Customer service, September 2022
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Best thing
Variety
Worst thing
Unrealistic targets and unfair pay/commission in relation to over performance and inflation
EE Team leader, September 2022
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Best thing
Amazing Training, Teamwork and Rewards
EE Sales advisor, August 2022
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Best thing
Great Pay
Great People
Fun work environment
Awesome benefits
RewardingWorst thing
A lot of systems to learn
Can have slow daysEE Customer advisor, July 2022
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Best thing
Discounts
Worst thing
Amount of stress for the pay
EE Sales advisor, July 2022
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Best thing
The team for sure
Worst thing
Targets and abuse from customers
EE Sales advisor, July 2022
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Best thing
My colleagues are lovely
Worst thing
Some of the Team Leaders are very disrespectful and unprofessional. High staff turn around. So many mistakes are made by ee staff as they are not given the support/training they need. 90% of time is taken correcting errors made by ee employees because of this
EE Customer service advisor, June 2022
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Best thing
The customers
Worst thing
The managers higher up are really out of touch from what actually happens at an advisor level. Its pretty much impossible to book holiday, it's easy enough to book holiday through the online system but useless when there isn't enough annual leave to book off a day even 18 months in the future.
EE Customer advisor, June 2022
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Worst thing
Other departments do not follow process and makes you do double the required work.
EE Employee, June 2022
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Best thing
Incentives, commission and you are well looked after especially when it comes to wellbeing.
Worst thing
I do travel back and fore to work which works out around a 4 hour round trip 4 days a week.
EE Customer advisor, May 2022
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Best thing
Work from home
Worst thing
Systems constantly crashing and your WiFi is to blame. Training inadequate, pushed to sell even though it's not a sales job, too much expected for the pay and very little training. Hardly any help on calls very stressful
EE Customer advisor, April 2022
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Best thing
Close with the team that you work with.
Get to see the latest tech before anyone else.
Good pay if you have just come out of high school.Worst thing
Low pay rises or not at all.
People above manager level talk about everyone like they are idiots.
If the whole of EE didn't hit upgrade targets for a month, they blame the staff and not a national Lockdown.
If you are really sick the only way to stop getting harassed to come back into work is giving them your death certificate.EE Customer service advisor, March 2022
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Best thing
People and stability
Worst thing
The workload
EE Employee, February 2022
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Best thing
Staff, work environment
Worst thing
Slow systems
EE Customer advisor, February 2022
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Best thing
Friends
Worst thing
Targets and constantly being reminded you can and will be fire if you don’t hit them.
EE Sales advisor, February 2022
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Best thing
Helping elderly customers when they need to use their phones or helping in what they need
Worst thing
Getting mistreated by few customers because of your gender/age/authority level
EE Sales advisor, December 2021
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Best thing
Commission system is great
Worst thing
Not much help for mental health issues
EE Customer advisor, December 2021
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Best thing
The team, they are amazing people
EE Customer advisor, December 2021
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Best thing
The feeling you get when you close a deal
Worst thing
Never stop thinking about work
EE Customer advisor, December 2021
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Best thing
Not a lot
Worst thing
Constant stress, understaffed constant call after call, finding out changes after the general public know, management have no clue what is happening day to day on the phones
EE Customer service assistant, November 2021
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Best thing
75% phone discount. Flexible time off (but must be booked several months in advance)
Worst thing
Constant scrutiny. Constant system issues. Everything is timed. Having to use breaks to finish tasks not done on calls. Forced to make up time if you go slightly over on a break but expected to continue call after shift ends, which is not taken into account.
EE Employee, September 2021