Do you work for East of England Co‑op?

Customer service assistant at East of England Co-op

People in this role may also be known as retail and sales assistants.

6 peoples in this role at East of England Co-op have taken the survey. How does this role compare to your current role? Take the survey to find out.

How much does East of England Co-op pay customer service assistant employees?

Customer service assistant at East of England Co-op
£8.70–8.83
Typical range
£7.30–10.00

Customer service assistant employees at East of England Co-op are typically paid £8.70–8.83 an hour, based on data from 6 employees.

Compare pay rates at East of England Co-op

What is management like for customer service assistant employees at East of England Co-op?

Head office doesn’t understand the frontline

How we know this

17% of people think that this employer’s head office or owners have a good understanding of what’s really happening where they work

Based on information from 6 job reviews

Do you think head office understands what’s really happening where you work?

Yes No

Why this matters

At a good job, the role of head office should be to support the people on the frontline serving customers.

To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

Thinking of working at East of England Co-op?

Take the Breakroom survey to see if East of England Co-op is the best place for you. Find out where’s good and bad to work.

What are the hours like for customer service assistant employees at East of England Co-op?

Less than 4 weeks notice of shifts

How we know this

  • 0% report getting one week notice or less
  • 33% report getting two weeks notice
  • 33% report getting three weeks notice
  • 0% report getting four weeks notice or more
  • 33% report having a fixed rota

Based on information from 6 job reviews

Why this matters

At a good job, you get plenty of notice about when you’re working.

This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

Easy to take sick leave

How we know this

60% of people report that it’s easy to take time off if they are sick

Based on information from 5 job reviews

No short notice shift changes

How we know this

33% of people say their manager changes their shifts at the last minute

Based on information from 6 job reviews

Why this matters

If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

People don’t worry about getting enough hours

How we know this

33% of people report they worry about getting enough hours

Based on information from 6 job reviews

Why this matters

At a good job, you shouldn’t have to worry about getting enough hours each week.

A good job should guarantee you a minimum number of hours in a contract, if you want it.

This makes it easier to plan your finances, because you know how much you’ll be earning.

Easy to book holiday

How we know this

80% of people report it’s easy to book holidays

Based on information from 5 job reviews

Why this matters

A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

Good choice of shifts

How we know this

83% report that their manager gives them enough choice over which shifts they work

Based on information from 6 job reviews

Do you get enough choice over which shifts you work?

Yes No

Why this matters

A good job is flexible around your personal life. This means you get a say in when you prefer to work.

People get proper breaks

How we know this

100% of people report that they get to take proper breaks

Based on information from 6 job reviews

Why this matters

When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

No unpaid extra work

How we know this

17% of people report that they do extra work that they don’t get paid for

Based on information from 6 job reviews

Why this matters

Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

What is career progression like for customer service assistant employees at East of England Co-op?

Enough training

How we know this

100% of people report they got enough training when they started working here

Based on information from 5 job reviews

Why this matters

A good job should give you good training when you start, not just drop you in at the deep end.

This means that you’ll be happier and more productive from day one and shows that your employer values you.

It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

Latest reviews from customer service assistant employees at East of England Co-op

  • Best thing

    Colleagues in the team.
    Being part of the local community.

    Worst thing

    Feeling unappreciated.
    Continually increasing workload, which isn’t reflect by pay increases.
    Feeling like we are pawns for someone else to make profits off.

    5.2

    CSA, February 2021

    • £8.72 per hour
    • 25 or older

How East of England Co-op ranks

East of England Co-op ranks joint 22nd to work for in retail or sales assistant employers

  1. 22= Budgens
    6.7
  2. 22= East of England Co-op
    6.7
  3. 22= Henderson
    6.7