Department for Work and Pensions

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Department for Work and Pensions is a Government department. They look after welfare and pension policies.

gov.uk/government/organisations/department-for-work-pensions

Department for Work and Pensions job reviews

Showing 50 reviews

  • Best thing

    Job security

    Worst thing

    Pretty much everything else

    6.0

    Department for Work and Pensions Employee, March 2024

  • Best thing

    Serving the public

    Worst thing

    Staffing shortage

    5.5

    Department for Work and Pensions Admin officer, March 2024

  • Best thing

    Helping customers

    Worst thing

    Rude colleagues, rude managers who only see us as numbers rather than human beings

    3.5

    Department for Work and Pensions Employee, January 2024

  • Best thing

    Supportive inclusive environment

    Worst thing

    Chaos of systems

    9.7

    Department for Work and Pensions Admin assistant, December 2023

  • Best thing

    You get to help people constantly and everyone on ur team is super helpful

    Worst thing

    The training gives you the basic knowledge with no way of doing it properly till you’re live and can get onto the systems

    8.2

    Department for Work and Pensions Employee, December 2023

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  • Best thing

    Going home

    Worst thing

    Breaches in law, untrained managers, no training to deal with claimants who declare they are going to harm themselves or take their life

    2.0

    Department for Work and Pensions Admin officer, November 2023

  • Best thing

    Flexi time

    Worst thing

    Being on the phone

    6.3

    Department for Work and Pensions Administrator, October 2023

  • Best thing

    Flexi time. Holidays.

    Worst thing

    As of September 2023, only on £11.07 p/hr. Policies developed by Ministers force senior managers to roll things out without double checking whether they work. Dealing with the public who are bereaved, chronically skint, sick and on the edge is very, very bleak.

    4.1

    Department for Work and Pensions Admin officer, October 2023

  • Best thing

    Flexi time, pension, annual leave,

    Worst thing

    Phone lines, communication, management, senior management, general public, lack of training, lack of employees, lack of decency, lack of opportunity for growth, favouritism, seems to be employees against managment rather than working as a whole.

    8.4

    Department for Work and Pensions Employee, September 2023

  • Best thing

    The people, I've made some lifelong friends

    Worst thing

    Micro management, increasingly difficult workload, no support if you're a carer and the smallest error is penalised.

    2.5

    Department for Work and Pensions Admin officer, August 2023

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  • Best thing

    Flexi time

    Worst thing

    Stress and workload

    3.3

    Department for Work and Pensions Admin officer, August 2023

  • Best thing

    Flexible working

    Worst thing

    Workload and stress

    3.3

    Department for Work and Pensions Admin officer, August 2023

  • Best thing

    Good place to work

    Worst thing

    Pay

    9.9

    Department for Work and Pensions Employee, August 2023

  • Best thing

    Great team to work with, kind, fun and compasionate colleagues, great support from my manager in a job that can sometimes be challenging

    Worst thing

    Lots of appointments, some complex cases

    9.6

    Department for Work and Pensions Employee, August 2023

  • Best thing

    Paid holidays/flexi time

    Worst thing

    Poor senior management decisions, work load, micro managing of staff members

    7.3

    Department for Work and Pensions Admin officer, August 2023

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  • Best thing

    Security

    Worst thing

    Higher management have no idea

    7.3

    Department for Work and Pensions Admin officer, May 2023

  • Best thing

    'Flexi time' which means you can accrue owed time and leave earlier or come in later when required.

    Worst thing

    Annual Leave cannot be booked without 6-8 weeks notice.

    3.0

    Department for Work and Pensions Employee, March 2023

  • Best thing

    It’s money and experience while I look for another job

    Worst thing

    It’s very hard for a sleep cycle. We have 2 weeks 9-5 and 1 week 8-4 and one day a week 10-6, on the 10-6 we have to wait until the phone lines close.

    Things always change in the department but nothing ever gets communicated to us. Very stressful place to work. The managers have less knowledge than us.

    2.8

    Department for Work and Pensions Admin officer, March 2023

  • Best thing

    I am part term time

    Worst thing

    The pay

    5.0

    Department for Work and Pensions Administrator, March 2023

  • Best thing

    Flexitime

    Worst thing

    Everything apart from the flexi

    8.0

    Department for Work and Pensions Administrator, January 2023

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  • Best thing

    My team are amazing and supportive, I've met some great colleagues who have become lifelong friends & you're encouraged to speak up if there's a problem.

    Worst thing

    Upper management don't care, your past experience isn't taken into account and your life outside work doesn't matter. If you raise an issue nothing is done about it until it's too late & they claim wellbeing is a priority but if you're burnt out and need time off you're interrogated when you return.

    2.5

    Department for Work and Pensions Employee, November 2022

  • Best thing

    Great support

    Worst thing

    Working on the phone

    9.8

    Department for Work and Pensions Administration, May 2022

  • Best thing

    Colleagues. Some of them

    Worst thing

    Managers. All of them

    4.6

    Department for Work and Pensions Employee, February 2022

  • Best thing

    Working from home

    Worst thing

    Hard to book time off at short notice

    7.1

    Department for Work and Pensions Admin, February 2022

  • Best thing

    Flexitime. Working alone. Processing

    Worst thing

    Slow systems. Too much workload.

    7.3

    Department for Work and Pensions Administration officer, January 2022

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  • Best thing

    Flexible shift

    Worst thing

    Having to come in 5x a week

    7.7

    Department for Work and Pensions Employee, December 2021

  • Best thing

    Able to work Flexitime

    Worst thing

    Draconian attitudes. Harsh treatment for being sick. Uncaring environment.

    6.4

    Department for Work and Pensions Administration Officer, November 2021

  • Best thing

    The clients

    Worst thing

    Online accreditation with no tutor support. Material that is out of date and irrelevant

    5.5

    Department for Work and Pensions Employee, September 2021

  • Best thing

    The staff are lovely. They have really watched out for me

    Worst thing

    Long hours and having to pay for parking on min wage

    6.1

    Department for Work and Pensions Employee, September 2021

  • Best thing

    Working Flexi time. holidays, great line manager, great team

    Worst thing

    The workload is heavy

    9.3

    Department for Work and Pensions Admin officer, September 2021

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  • Best thing

    My team mates

    Worst thing

    Very stressful job, and if we wete private sector would be paid more.

    4.3

    Department for Work and Pensions Administration, June 2021

  • Worst thing

    No work to do. Very bored. In an office on my own.

    8.9

    Department for Work and Pensions Administration officer, May 2021

  • Best thing

    Pay

    Worst thing

    Lack of benefits. Pensions being eroded.

    2.7

    Department for Work and Pensions Admin officer, April 2021

  • Best thing

    Being able to help vulnerable people and people struggling financially

    Worst thing

    System issues and not being able to help vulnerable people and people struggling financially

    7.7

    Department for Work and Pensions Administrator, March 2021

  • Best thing

    Decent pay, flexible working, good holidays, paid sick leave, good work/life balance

    Worst thing

    Stress to perform, dealing with difficult customers

    10

    Department for Work and Pensions Team leader, March 2021

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  • Best thing

    Flexi time, paid sick, leave special leave, public & privilege days on top of annual leave career breaks / carers leave

    Worst thing

    At times stressful/ sad Dealing with people who are going through emotional time after divorce separation

    9.9

    Department for Work and Pensions Administration, March 2021

  • Best thing

    My work colleagues

    Worst thing

    Pressure by management to meet targeted

    3.0

    Department for Work and Pensions Admin officer, March 2021

  • Best thing

    Leave allowance and flexi

    Worst thing

    Pressure

    7.7

    Department for Work and Pensions Administration, March 2021

  • Best thing

    The people you work with.

    Worst thing

    Constant verbal abuse.
    Constantly changing processes.
    Ratio of 2000 claimants per Case Manager.
    Not enough hours in the day.

    3.7

    Department for Work and Pensions Case Manager, March 2021

  • Best thing

    Flexible working and job security

    Worst thing

    Poor pay rises, frequent changes to job

    8.5

    Department for Work and Pensions Admin, March 2021

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  • Best thing

    Job security Equal opportunities Good training

    Worst thing

    Late nights and weekend rota

    9.6

    Department for Work and Pensions Administrator, March 2021

  • Best thing

    Working hours, family friendly, leave and flexi time.

    8.9

    Department for Work and Pensions Admin officer, March 2021

  • Best thing

    Work/life balance

    Worst thing

    Working till 8pm

    9.6

    Department for Work and Pensions Employee, March 2021

  • Best thing

    Work colleagues, sick pay, holidays, pay, hours of work, pension

    9.9

    Department for Work and Pensions Admin officer, March 2021

  • Best thing

    People I work with. Paid holidays and sick leave

    Worst thing

    Constant changes.

    8.9

    Department for Work and Pensions Employee, February 2021

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  • Best thing

    Flexi time, holidays, maternity leave, sick pay.

    Worst thing

    Being on the phone most of the day taking death calls. Some people get away with doing very little for the same pay. Some colleagues are not very good at the job and nothing happens to them.

    8.5

    Department for Work and Pensions Admin officer, February 2021

  • Best thing

    Flexible working
    Public holidays
    33 days paid holiday

    Worst thing

    Customers

    10

    Department for Work and Pensions Admin officer, January 2021

  • Best thing

    Flexi hours paid sick leave 27 days holidays

    Worst thing

    Taking calls from people on benefits who are threatening to take their lives if they dont get benefits

    9.6

    Department for Work and Pensions Care worker, November 2020

  • Best thing

    The people I work with

    Worst thing

    The clients

    7.3

    Department for Work and Pensions Administration officer, October 2020

  • Best thing

    flexible leave.

    Worst thing

    unfair treatment, other people getting more benefits than you in the same job role.

    8.5

    Department for Work and Pensions Administrative officer, August 2020