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Customer advisor

Department for Work and Pensions

7.0

Not currently hiring

What do people say about working as a customer advisor at Department for Work and Pensions?

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When Department for Work and Pensions workers have taken our quiz, we will share with you their best things and their worst things about working there.

What do other people say about working at Department for Work and Pensions?

  • Best thing

    Colleagues. Some of them

    Worst thing

    Managers. All of them

    4.6

    Department for Work and Pensions Employee, February 2022

  • Best thing

    Working from home

    Worst thing

    Hard to book time off at short notice

    7.1

    Department for Work and Pensions Employee, February 2022

  • Best thing

    The atmosphere in the office and how the whole team is like a family.

    10

    Department for Work and Pensions Employee, February 2022

  • Best thing

    Flexitime. Working alone. Processing

    Worst thing

    Slow systems. Too much workload.

    7.3

    Department for Work and Pensions Employee, January 2022

  • Best thing

    Flexi time to enable me to leave at short notice or do a half day.
    They are sympathetic to people with disabilities amd will help you get the right equipment to enable you to do your job effectively.

    8.2

    Department for Work and Pensions Employee, December 2021

  • Best thing

    Flexible shift

    Worst thing

    Having to come in 5x a week

    7.7

    Department for Work and Pensions Employee, December 2021

  • Best thing

    The people I would with

    7.1

    Department for Work and Pensions Employee, November 2021

  • Best thing

    Able to work Flexitime

    Worst thing

    Draconian attitudes. Harsh treatment for being sick. Uncaring environment.

    6.4

    Department for Work and Pensions Employee, November 2021

  • Best thing

    The clients

    Worst thing

    Online accreditation with no tutor support. Material that is out of date and irrelevant

    5.5

    Department for Work and Pensions Employee, September 2021

  • Best thing

    The staff are lovely. They have really watched out for me

    Worst thing

    Long hours and having to pay for parking on min wage

    6.1

    Department for Work and Pensions Employee, September 2021

  • Best thing

    Working Flexi time. holidays, great line manager, great team

    Worst thing

    The workload is heavy

    9.3

    Department for Work and Pensions Employee, September 2021

  • Best thing

    Dealing with public and helping, advising etc.,

    4.6

    Department for Work and Pensions Employee, August 2021

  • Best thing

    My team mates

    Worst thing

    Very stressful job, and if we wete private sector would be paid more.

    4.3

    Department for Work and Pensions Employee, June 2021

  • Worst thing

    No work to do. Very bored. In an office on my own.

    8.9

    Department for Work and Pensions Employee, May 2021

  • Best thing

    Pay

    Worst thing

    Lack of benefits. Pensions being eroded.

    2.7

    Department for Work and Pensions Employee, April 2021

  • Best thing

    Being able to help vulnerable people and people struggling financially

    Worst thing

    System issues and not being able to help vulnerable people and people struggling financially

    7.7

    Department for Work and Pensions Employee, March 2021

  • Best thing

    Working as part of a team

    9.6

    Department for Work and Pensions Administrator, March 2021

  • Best thing

    Decent pay, flexible working, good holidays, paid sick leave, good work/life balance

    Worst thing

    Stress to perform, dealing with difficult customers

    10

    Department for Work and Pensions Team leader, March 2021

  • Best thing

    Flexi time, paid sick, leave special leave, public & privilege days on top of annual leave career breaks / carers leave

    Worst thing

    At times stressful/ sad Dealing with people who are going through emotional time after divorce separation

    9.9

    Department for Work and Pensions Administration, March 2021

  • Best thing

    My work colleagues

    Worst thing

    Pressure by management to meet targeted

    3.0

    Department for Work and Pensions Employee, March 2021

  • Best thing

    Leave allowance and flexi

    Worst thing

    Pressure

    7.7

    Department for Work and Pensions Employee, March 2021

  • Best thing

    The people you work with.

    Worst thing

    Constant verbal abuse.
    Constantly changing processes.
    Ratio of 2000 claimants per Case Manager.
    Not enough hours in the day.

    3.7

    Department for Work and Pensions Case Manager, March 2021

  • Best thing

    Flexible working and job security

    Worst thing

    Poor pay rises, frequent changes to job

    8.5

    Department for Work and Pensions Admin, March 2021

  • Best thing

    Job security Equal opportunities Good training

    Worst thing

    Late nights and weekend rota

    9.6

    Department for Work and Pensions Administrator, March 2021

  • Best thing

    Working hours, family friendly, leave and flexi time.

    8.9

    Department for Work and Pensions Employee, March 2021

  • Best thing

    Work/life balance

    Worst thing

    Working till 8pm

    9.6

    Department for Work and Pensions Employee, March 2021

  • Best thing

    Work colleagues, sick pay, holidays, pay, hours of work, pension

    9.9

    Department for Work and Pensions Employee, March 2021

  • Best thing

    People I work with. Paid holidays and sick leave

    Worst thing

    Constant changes.

    8.9

    Department for Work and Pensions Employee, February 2021

  • Best thing

    Flexi time, holidays, maternity leave, sick pay.

    Worst thing

    Being on the phone most of the day taking death calls. Some people get away with doing very little for the same pay. Some colleagues are not very good at the job and nothing happens to them.

    8.5

    Department for Work and Pensions Admin officer, February 2021

  • Best thing

    Flexible working
    Public holidays
    33 days paid holiday

    Worst thing

    Customers

    10

    Department for Work and Pensions Admin officer, January 2021

  • Best thing

    Occasional job satisfaction helping someone who really needs the help

    5.5

    Department for Work and Pensions Case manager, December 2020

  • Best thing

    Flexi hours paid sick leave 27 days holidays

    Worst thing

    Taking calls from people on benefits who are threatening to take their lives if they dont get benefits

    9.6

    Department for Work and Pensions Care worker, November 2020

  • Best thing

    The people I work with

    Worst thing

    The clients

    7.3

    Department for Work and Pensions Administration officer, October 2020

  • Best thing

    flexible leave.

    Worst thing

    unfair treatment, other people getting more benefits than you in the same job role.

    8.5

    Department for Work and Pensions Administrative officer, August 2020