5.3

Dunelm

Sales assistant at Dunelm

People in this role may also be known as retail and sales assistants.

69 workers in this role at Dunelm have taken the survey.

How much does Dunelm pay sales assistants?

Sales assistant at Dunelm
£8.06–9.57
Typical range
£7.40–10.00

Sales assistant employees at Dunelm are typically paid £8.06–9.57 an hour, based on data from 69 employees.

Compare pay rates at Dunelm

What is management like for sales assistant employees at Dunelm?

138 people shared what they think about this job…

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Bad
  • Head office doesn’t understand the frontline

    Do sales assistants think Dunelm head office understands what's happening where they work?

    People think head office doesn’t understand what’s happening where they work

    How we know this

    77% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work

    Based on information from 57 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

Good
  • Managers are respectful

    Do sales assistants at Dunelm feel treated by respect by their managers?

    Most people feel treated with respect by their managers

    How we know this

    69% of people say they’re treated with respect by their managers

    Based on information from 62 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

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What are the hours like for sales assistant employees at Dunelm?

138 people shared what they think about this job…

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Bad
  • Less than 4 weeks notice of shifts

    How much notice do sales assistants get of their shift pattern at Dunelm?

    People don’t get 4 weeks notice of when they’re working

    How we know this

    • 29% report getting one week notice or less
    • 35% report getting two weeks notice
    • 29% report getting three weeks notice
    • 6% report getting four weeks notice or more
    • 1% report having a fixed rota

    Based on information from 69 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

Not great
  • Hard to choose shifts

    Do sales assistants at Dunelm get to choose the shifts they work?

    Most people don’t get enough choice over which shifts they work

    How we know this

    58% report that their manager doesn’t give them enough choice over which shifts they work

    Based on information from 69 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Shifts get changed at short notice

    Do Dunelm managers change sales assistants shifts at short notice?

    Most managers change people’s shifts at short notice

    How we know this

    55% of people say their manager changes their shifts at the last minute

    Based on information from 62 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

Good
  • Easy to book holiday

    How easy is it for sales assistants to book a holiday at Dunelm?

    Most people find it easy to book holidays

    How we know this

    64% of people report it’s easy to book holidays

    Based on information from 61 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Easy to take sick leave

    How easy is it for sales assistants to take sick leave at Dunelm?

    Most people find it easy to take sick leave

    How we know this

    68% of people report that it’s easy to take time off if they are sick

    Based on information from 53 job reviews

  • No unpaid extra work

    Do sales assistants at Dunelm do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work

    How we know this

    74% of people report that they don’t do extra unpaid work

    Based on information from 61 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

  • People don’t worry about getting enough hours

    Do sales assistants at Dunelm worry about hours?

    Most people don’t worry about getting enough hours

    How we know this

    69% of people report they don’t worry about getting enough hours

    Based on information from 68 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

Excellent
  • People get proper breaks

    Do sales assistants at Dunelm get proper breaks?

    People get proper breaks

    How we know this

    78% of people report that they get to take proper breaks

    Based on information from 54 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

Here’s a recent review that mentions hours:

  • Best thing

    Hours,near home

    Worst thing

    Pay, some colleagues

    5.2

    Customer service advisor, March 2020

Find out what other people are saying about working at Dunelm

What is career progression like for sales assistants at Dunelm?

138 people shared what they think about this job…

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Not great
  • Not enough training

    Do sales assistants get enough training when they start at Dunelm?

    Most people don’t get enough training when they start

    How we know this

    51% of people report they didn’t get enough training when they started working here

    Based on information from 67 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • No career progression

    Are sales assistants given support to progress at Dunelm?

    Only some people are given support to progress here

    How we know this

    In the last year, 55% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 62 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

Latest reviews from sales assistants at Dunelm

20 employees left their honest reviews of this employer…

You can read them by joining Breakroom for free today.

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  • Best thing

    Some of people work with

    Worst thing

    Management, no communication, in organising

    2.1

    Employee, November 2021

  • Best thing

    Stocking the shelves

    Worst thing

    Till work

    2.2

    Employee, October 2021

  • Best thing

    The staff, the discount, the bonuses

    Worst thing

    The managers, the hours, the royals, the latest.

    4.0

    Employee, August 2021

  • Best thing

    Team work and feel valued

    7.4

    Employee, July 2021

  • Best thing

    SOME of the staff are nice

    1.0

    Employee, July 2021

  • Best thing

    Every day different

    Worst thing

    Working till 8.30

    7.8

    Employee, July 2021

  • Worst thing

    Bullying managent
    Bullying Team Leaders
    Favoritism
    Gossip
    Confediality is often breached

    1.9

    Employee, July 2021

  • Worst thing

    Having to ask customers for emails every time we finish a transaction.

    6.4

    Employee, June 2021

  • Best thing

    Stressful demanding and fast paste

    Worst thing

    Not being allowed to talk during quiet spells on shop floor and being pulled in for silĺy mistakes

    2.7

    Employee, May 2021

  • Best thing

    Some of the people I work with are great

    Worst thing

    They have favorites that doesn’t do much and it’s extremely toxic

    4.7

    Employee, April 2021

  • Best thing

    Great place to work.

    Worst thing

    Late shifts and working weekends.

    7.0

    Employee, March 2021

  • Best thing

    The team - most of its members work together and help each other

    5.8

    Sales assistant, March 2021

  • Best thing

    Team player with excellent communication skills.

    Worst thing

    Take the stair all day.

    7.8

    Sales assistant, March 2021

  • Best thing

    Good team

    Worst thing

    Sales targets and blame if not met

    4.0

    Employee, February 2021

  • Best thing

    Some customers are more like friends
    Some people I work with

    Worst thing

    Managers
    Head office people not in the know
    Work/home life balance

    2.8

    Sales assistant, February 2021

  • Best thing

    my colleagues, getting to talk to customers and the staff discount

    Worst thing

    we are sometimes short staffed, some colleagues are selfish and aren't team players (ie leave early from shift, dont help out), customers can get annoyed at you for no reason/reasons out of your control

    6.8

    Sales assistant, November 2020

  • Best thing

    Always a challenge

    Worst thing

    Can be Tiring

    8.6

    Sales assistant, November 2020

  • Best thing

    Hours,near home

    Worst thing

    Pay, some colleagues

    5.2

    Customer service advisor, March 2020

  • Best thing

    Great pay
    Brilliant discounts
    Staff discount

    Worst thing

    Not being appreciated
    Getting turned down for promotion to someone who is always late and has poor sickness

    3.4

    Sales assistant, February 2020

  • Best thing

    Paid on time

    Worst thing

    Too much to write

    2.8

    Sales assistant, January 2020

Latest vacancies for sales assistants at Dunelm

See all Dunelm sales assistant jobs

How Dunelm ranks

Dunelm ranks joint 128th to work for in retail or sales assistant employers

  1. 128= Carpetright
    5.3
  2. 128= Dunelm
    5.3
  3. 128= Matalan
    5.3