Dunelm job reviews

The people definitely.

The customers

Staff discount, some nice products and some very helpful and friendly colleagues

No sick pay - you only get Statutory Sick Pay from government, Dunelm does not pay a penny when their staff are sick.
Christmas Day and Easter Sunday are taken out of your holiday entitlement or you are forced to pay it back (no other company does this)

The store colleagues and relationships I have formed through working with them and duty managers are extremely friendly and attentive.

Store manager shows no regards to staff wellbeing and has proven to disregard staffs personal issues and bypass them as “inconvenient”.

You are expected to do numerous jobs throughout the store whether that is within your field of work or not and must prove to have the flexibility to juggle other tasks throughout this.

Despite having a 28 day return policy, customers are still granted returns with managements approval, further to the customer services teams allowing customers to be granted returns or exchanges without proof of purchase, going against store policies.

If there are no hardy staff available, you are urged to dismantle and handle large rugs of which are more than your own body weight.

When applying for the job, It was heavily expressed to me that I would never have to endure harassment from upset customers, however this is very much apart of my working routine.

Some of the people I work with

Some of the management team are very 2 faced and make you not want to come to work. There is no communication

the people I work with

rude/mean customers

The Staff, sometimes the work environment

Lack of leadership, constant changing of rules, unfun, work does not feel rewarding

We are a firm at work and get on great

Most of your team

Putbacks and managers

Family business and work ad a team

Targets that would be achievable by different methods. Too long unpaid hours.

The friends you make at work

discount, managers are friendly, get on well with colleagues, can try a bit of everything before you settle down to something you enjoy, 10 minute grace period either way for your start time

having to stand your entire shift and get sore feet and legs with the risk of getting varicose veins, only having a half hour break for all hours worked greater than 4 hours, customers act entitled and don't follow return or exchange policies, pay isn't great for under 21s and the probation period is 6 months, you have to pack customers bags and they get annoyed at you if you take too long, online purchases being refunded in store are a pain, customers not following the 28 day returns on the receipts, people bringing back items they broke themselves and trying to get exchanges or refunds when it's entirely their fault

Unpaid sick leave, when they see you're hardworking you will work even more, unpaid maternity, inequality (some ppl get away with constant lateness, some ppl can't be late even once), head office doesn't know what's going on in stores, doesn't send security when it's needed (some stores operate without any security, so staff has to deal with thieves)

I like the interaction with customers and helping them. I like the team on the shop floor. I like the variety of roles.

The store manager, no proper training programme at all, rota changed without being asked, not enough staff to cover everything as store manager has driven staff to leave, chaotic rota's, not appreciated by manager, no support, sickness..3 strikes and you get a warning!

Satisfying teamwork

Chaotic, broken equipment and systems, bad management

You may make a few good friends on the way

Stress, mental breakdowns due to lack of staff and care and respect. Expected to do the work of 3 employees if you’ve been there long term since the turnover of staff is incredibly high and new starters through no fault of their own aren’t as efficient. Extremely difficult to book holiday as no more than 3/4 people can be on holiday at one time of a staff of over 50 people. Limited care for working conditions, they only become safe for work when an inspection is due, told we’re not allowed to change or swap shifts for a like for like employee. Calling people outside of working hours repeatedly. Numerous questions and lack of empathy when you are ill/have an appointment. Had to go to head office to sort out pay more than once after being underpaid and management not doing anything about it.

The people you work with

Customers being not listening or not paying simple attention to what staff are trying to do.

Some of the people I worked with

Head office will ignore serious allegations of sexual harassment and bullying
Not a safe place to work due to this

Some of the colleagues

Managers

The other members of staff

Customer's

People I work with
Most nice customers

When set to host in zone 1 and your not allowed to leave zone 1 when a customer needs help elsewhere. Customer has to wait for someone else.

The Colleagues
The Christmas parties 😎

Lots of overtime going
Supportive
Nice people
Good manager
Good perks
Decent pay

Too much pressure for e-receipts
quite a few rude customers
long hours over Christmas

Some of people work with

Management, no communication, in organising

Stocking the shelves

Till work

The staff, the discount, the bonuses

The managers, the hours, the royals, the latest.

Team work and feel valued

SOME of the staff are nice

Good pay. Your own boss in road. Benefits are good.

Long hours

Every day different

Working till 8.30

Great team

Rotas constantly changing, hours vary a lot

Bullying managent
Bullying Team Leaders
Favoritism
Gossip
Confediality is often breached

Staff and customers

When not busy
And when thief's try to steal

The colleagues the charity help

Ereceipts and not going home on time

Security

Workload, head office’s unrealistic demands, lack of training

It's interesting to find the stuff from the unloaded lorries and put them in an organised lines.

Having to ask customers for emails every time we finish a transaction.

Great place,

Some weird people

Stressful demanding and fast paste

Not being allowed to talk during quiet spells on shop floor and being pulled in for silĺy mistakes

Team spirit

You have to put up with terrible behavior from customers, insults, rudeness.

Some of the people I work with are great

They have favorites that doesn’t do much and it’s extremely toxic

Great place to work.

Late shifts and working weekends.

The people I work with. Boss will try to accommodate with shift patterns.

Being made to take holidays when you dont want to. Sometimes personal circumstances havent been taken into account, no support.

The team - most of its members work together and help each other

People I work with ,lovely customers and products

Rude customers

Team player with excellent communication skills.

Take the stair all day.

Good team

Sales targets and blame if not met

Some customers are more like friends
Some people I work with

Managers
Head office people not in the know
Work/home life balance

The people

Pay, work people

It's close to home
It's a secure job
It's not bad pay for an unskilled job

Nights shift
Bad management
Poor teamwork due to management
Same overworked feeling every day

my colleagues, getting to talk to customers and the staff discount

we are sometimes short staffed, some colleagues are selfish and aren't team players (ie leave early from shift, dont help out), customers can get annoyed at you for no reason/reasons out of your control