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HGV and LGV drivers

Dunelm

5.4

Not currently hiring

What do people say about working as a HGV and LGV drivers at Dunelm?

  • Best thing

    only payed

    Worst thing

    the manager

    3.5

    Dunelm Hgv driver, October 2020

What do other people say about working at Dunelm?

  • Best thing

    Staff discount, some nice products and some very helpful and friendly colleagues

    Worst thing

    No sick pay - you only get Statutory Sick Pay from government, Dunelm does not pay a penny when their staff are sick.
    Christmas Day and Easter Sunday are taken out of your holiday entitlement or you are forced to pay it back (no other company does this)

    3.4

    Dunelm Employee, March 2022

  • Best thing

    The store colleagues and relationships I have formed through working with them and duty managers are extremely friendly and attentive.

    Worst thing

    Store manager shows no regards to staff wellbeing and has proven to disregard staffs personal issues and bypass them as “inconvenient”.

    You are expected to do numerous jobs throughout the store whether that is within your field of work or not and must prove to have the flexibility to juggle other tasks throughout this.

    Despite having a 28 day return policy, customers are still granted returns with managements approval, further to the customer services teams allowing customers to be granted returns or exchanges without proof of purchase, going against store policies.

    If there are no hardy staff available, you are urged to dismantle and handle large rugs of which are more than your own body weight.

    When applying for the job, It was heavily expressed to me that I would never have to endure harassment from upset customers, however this is very much apart of my working routine.

    3.0

    Dunelm Employee, March 2022

  • Best thing

    Some of the people I work with

    Worst thing

    Some of the management team are very 2 faced and make you not want to come to work. There is no communication

    5.0

    Dunelm Employee, March 2022

  • Best thing

    the people I work with

    Worst thing

    rude/mean customers

    3.0

    Dunelm Employee, March 2022

  • Best thing

    The Staff, sometimes the work environment

    Worst thing

    Lack of leadership, constant changing of rules, unfun, work does not feel rewarding

    1.3

    Dunelm Employee, March 2022

  • Best thing

    We are a firm at work and get on great

    9.4

    Dunelm Employee, February 2022

  • Best thing

    Most of your team

    Worst thing

    Putbacks and managers

    4.2

    Dunelm Employee, February 2022

  • Best thing

    Family business and work ad a team

    Worst thing

    Targets that would be achievable by different methods. Too long unpaid hours.

    6.4

    Dunelm Employee, February 2022

  • Best thing

    The friends you make at work

    1.6

    Dunelm Employee, February 2022

  • Best thing

    discount, managers are friendly, get on well with colleagues, can try a bit of everything before you settle down to something you enjoy, 10 minute grace period either way for your start time

    Worst thing

    having to stand your entire shift and get sore feet and legs with the risk of getting varicose veins, only having a half hour break for all hours worked greater than 4 hours, customers act entitled and don't follow return or exchange policies, pay isn't great for under 21s and the probation period is 6 months, you have to pack customers bags and they get annoyed at you if you take too long, online purchases being refunded in store are a pain, customers not following the 28 day returns on the receipts, people bringing back items they broke themselves and trying to get exchanges or refunds when it's entirely their fault

    3.5

    Dunelm Employee, February 2022

  • Worst thing

    Unpaid sick leave, when they see you're hardworking you will work even more, unpaid maternity, inequality (some ppl get away with constant lateness, some ppl can't be late even once), head office doesn't know what's going on in stores, doesn't send security when it's needed (some stores operate without any security, so staff has to deal with thieves)

    5.5

    Dunelm Employee, February 2022

  • Best thing

    I like the interaction with customers and helping them. I like the team on the shop floor. I like the variety of roles.

    Worst thing

    The store manager, no proper training programme at all, rota changed without being asked, not enough staff to cover everything as store manager has driven staff to leave, chaotic rota's, not appreciated by manager, no support, sickness..3 strikes and you get a warning!

    2.8

    Dunelm Employee, January 2022

  • Best thing

    Satisfying teamwork

    Worst thing

    Chaotic, broken equipment and systems, bad management

    1.9

    Dunelm Employee, January 2022

  • Best thing

    You may make a few good friends on the way

    Worst thing

    Stress, mental breakdowns due to lack of staff and care and respect. Expected to do the work of 3 employees if you’ve been there long term since the turnover of staff is incredibly high and new starters through no fault of their own aren’t as efficient. Extremely difficult to book holiday as no more than 3/4 people can be on holiday at one time of a staff of over 50 people. Limited care for working conditions, they only become safe for work when an inspection is due, told we’re not allowed to change or swap shifts for a like for like employee. Calling people outside of working hours repeatedly. Numerous questions and lack of empathy when you are ill/have an appointment. Had to go to head office to sort out pay more than once after being underpaid and management not doing anything about it.

    1.1

    Dunelm Employee, December 2021

  • Best thing

    The people you work with

    Worst thing

    Customers being not listening or not paying simple attention to what staff are trying to do.

    9.4

    Dunelm Employee, December 2021

  • Best thing

    Some of the people I worked with

    Worst thing

    Head office will ignore serious allegations of sexual harassment and bullying
    Not a safe place to work due to this

    1.9

    Dunelm Employee, December 2021

  • Best thing

    Some of the colleagues

    Worst thing

    Managers

    1.5

    Dunelm Employee, December 2021

  • Best thing

    The other members of staff

    Worst thing

    Customer's

    6.4

    Dunelm Employee, December 2021

  • Best thing

    People I work with
    Most nice customers

    Worst thing

    When set to host in zone 1 and your not allowed to leave zone 1 when a customer needs help elsewhere. Customer has to wait for someone else.

    8.6

    Dunelm Employee, December 2021

  • Best thing

    The Colleagues
    The Christmas parties 😎

    9.0

    Dunelm Employee, December 2021

  • Best thing

    Lots of overtime going
    Supportive
    Nice people
    Good manager
    Good perks
    Decent pay

    Worst thing

    Too much pressure for e-receipts
    quite a few rude customers
    long hours over Christmas

    8.0

    Dunelm Employee, December 2021

  • Best thing

    Some of people work with

    Worst thing

    Management, no communication, in organising

    1.5

    Dunelm Employee, November 2021

  • Best thing

    Stocking the shelves

    Worst thing

    Till work

    1.3

    Dunelm Employee, October 2021

  • Best thing

    The staff, the discount, the bonuses

    Worst thing

    The managers, the hours, the royals, the latest.

    3.4

    Dunelm Employee, August 2021

  • Best thing

    Team work and feel valued

    8.6

    Dunelm Employee, July 2021

  • Best thing

    SOME of the staff are nice

    1.1

    Dunelm Employee, July 2021

  • Best thing

    Good pay. Your own boss in road. Benefits are good.

    Worst thing

    Long hours

    9.4

    Dunelm Employee, July 2021

  • Best thing

    Every day different

    Worst thing

    Working till 8.30

    9.0

    Dunelm Employee, July 2021

  • Best thing

    Great team

    Worst thing

    Rotas constantly changing, hours vary a lot

    3.0

    Dunelm Employee, July 2021

  • Worst thing

    Bullying managent
    Bullying Team Leaders
    Favoritism
    Gossip
    Confediality is often breached

    1.4

    Dunelm Employee, July 2021

  • Best thing

    Staff and customers

    Worst thing

    When not busy
    And when thief's try to steal

    7.1

    Dunelm Employee, June 2021

  • Best thing

    The colleagues the charity help

    Worst thing

    Ereceipts and not going home on time

    5.0

    Dunelm Employee, June 2021

  • Best thing

    Security

    Worst thing

    Workload, head office’s unrealistic demands, lack of training

    2.8

    Dunelm Employee, June 2021

  • Best thing

    It's interesting to find the stuff from the unloaded lorries and put them in an organised lines.

    6.4

    Dunelm Employee, June 2021

  • Worst thing

    Having to ask customers for emails every time we finish a transaction.

    6.3

    Dunelm Employee, June 2021

  • Best thing

    Great place,

    Worst thing

    Some weird people

    7.3

    Dunelm Employee, June 2021

  • Best thing

    Stressful demanding and fast paste

    Worst thing

    Not being allowed to talk during quiet spells on shop floor and being pulled in for silĺy mistakes

    1.9

    Dunelm Employee, May 2021

  • Best thing

    Team spirit

    Worst thing

    You have to put up with terrible behavior from customers, insults, rudeness.

    7.3

    Dunelm Employee, May 2021

  • Best thing

    Some of the people I work with are great

    Worst thing

    They have favorites that doesn’t do much and it’s extremely toxic

    3.7

    Dunelm Employee, April 2021

  • Best thing

    Great place to work.

    Worst thing

    Late shifts and working weekends.

    7.5

    Dunelm Employee, March 2021

  • Best thing

    The people I work with. Boss will try to accommodate with shift patterns.

    Worst thing

    Being made to take holidays when you dont want to. Sometimes personal circumstances havent been taken into account, no support.

    7.3

    Dunelm Barista, March 2021

  • Best thing

    The team - most of its members work together and help each other

    6.4

    Dunelm Sales assistant, March 2021

  • Best thing

    People I work with ,lovely customers and products

    Worst thing

    Rude customers

    8.0

    Dunelm Host, March 2021

  • Best thing

    Team player with excellent communication skills.

    Worst thing

    Take the stair all day.

    8.4

    Dunelm Sales assistant, March 2021

  • Best thing

    Good team

    Worst thing

    Sales targets and blame if not met

    2.8

    Dunelm Employee, February 2021

  • Best thing

    Some customers are more like friends
    Some people I work with

    Worst thing

    Managers
    Head office people not in the know
    Work/home life balance

    2.1

    Dunelm Sales assistant, February 2021

  • Best thing

    The people

    Worst thing

    Pay, work people

    1.4

    Dunelm Warehouse manager, January 2021

  • Best thing

    It's close to home
    It's a secure job
    It's not bad pay for an unskilled job

    Worst thing

    Nights shift
    Bad management
    Poor teamwork due to management
    Same overworked feeling every day

    3.7

    Dunelm Warehouse operative, January 2021

  • Best thing

    my colleagues, getting to talk to customers and the staff discount

    Worst thing

    we are sometimes short staffed, some colleagues are selfish and aren't team players (ie leave early from shift, dont help out), customers can get annoyed at you for no reason/reasons out of your control

    7.1

    Dunelm Sales assistant, November 2020

  • Best thing

    Always a challenge

    Worst thing

    Can be Tiring

    9.3

    Dunelm Sales assistant, November 2020