Dunelm

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Dunelm is a retailer. They sell furniture and homeware.

dunelm.com

Dunelm job reviews

Showing 86 reviews

  • Best thing

    Work colleagues

    Worst thing

    Being always short staffed

    1.5

    Dunelm Colleague, March 2024

  • Best thing

    Friendly customers and the store itself is nice

    Worst thing

    No flexibility. Last minute change in shifts

    3.5

    Dunelm Sales assistant, February 2024

  • Best thing

    coworkers are lovely (apart from a select few)

    4.1

    Dunelm Sales assistant, December 2023

  • Best thing

    The opportunities that come with it

    Worst thing

    Lack of resources for colleagues struggling with mental health

    7.1

    Dunelm Team leader, December 2023

  • Best thing

    Stressful pushed to the helm not the one I signed up for

    Worst thing

    Lack of staff. Staff being taken to other stores when needed

    1.9

    Dunelm Deputy manager, December 2023

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  • Best thing

    sometimes get discounted food from the caffe

    Worst thing

    management do not care about your wellbeing, overworked, do not listen to staff and can be rude regularly

    1.0

    Dunelm Customer advisor, December 2023

  • Best thing

    The team

    Worst thing

    Stress, over worked, no acknowledgement

    6.8

    Dunelm Team leader, November 2023

  • Best thing

    The people I work with

    Worst thing

    The hourly rate

    9.4

    Dunelm Employee, November 2023

  • Best thing

    - staff discount
    - hires under 18s
    - easy job
    - often offers extra hours
    - students can transfer stores if they go to uni/come home from uni

    Worst thing

    - boring
    - management won’t communicate if they think you’re doing something wrong
    - repetitive

    7.0

    Dunelm Sales assistant, October 2023

  • Best thing

    The colleges/staff are extremely friendly and kind and only positive about working for Dunelm

    Worst thing

    I never get notified on when my shifts changed and have had on multiple occasions had my shifts charged n extremely short notice e.g tomorrow or same day and i feel like not had good enough training and that I'm being taken advantage of. Sinse working for dunelm my depression has gotten worse and i developed anxiety

    1.1

    Dunelm Barista, October 2023

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  • Best thing

    Pay is not to bad some people are nice to work with

    Worst thing

    Management favour others over othe staff the amount of work your expected to do is way to much for the pay plus some ppl work harder than others and dont get noticed unless they've slowed down a bit due to tiredness then managers pick on them

    1.5

    Dunelm Customer service, September 2023

  • Best thing

    Nothing

    Worst thing

    Change rota without saying, large workloads

    1.3

    Dunelm Employee, August 2023

  • Best thing

    Flexible shift patterns, relatively good pay.

    Worst thing

    Customers are often extremely inconsiderate or outright rude. All collegues are paid the same despite vastly Different skills and levels of training. New and younger collegues expected to be flexible while older or longer serving collegues often have more say over their shifts

    5.0

    Dunelm Sales assistant, August 2023

  • Best thing

    My colleague's

    Worst thing

    Non stop, never enough staff but management still have the same expectations

    2.6

    Dunelm Barista, August 2023

  • Best thing

    Discount that stacks on top of sale prices

    Worst thing

    The customers are super rude and mangment don't stand up for us.

    3.0

    Dunelm Cashier, June 2023

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  • Best thing

    the people i work with

    Worst thing

    we are just number to managment and they expect us to do a lot more than what we should

    1.3

    Dunelm Sales assistant, June 2023

  • Best thing

    My commute is a ten minute walk from my house

    Worst thing

    Holidays are never approved, days off are spaced one day at start and one at end of week leaving no actual recovery time, workload always increases but mangers always ignore calls for more staff or assistance

    1.9

    Dunelm Team member, June 2023

  • Best thing

    the rota usually always stays the same so you normally know when you’re gonna work each new rota

    Worst thing

    rude managers, entitlement of certain roles in the store despite being paid the same, managers not dealing with employee requests after months of being asked to do something

    3.0

    Dunelm Sales assistant, April 2023

  • Best thing

    I get paid

    Worst thing

    Over worked, under staffed, under appreciated and underpaid

    4.2

    Dunelm Supervisor, April 2023

  • Best thing

    The people I work with

    Worst thing

    The work load/expectations/knowledge to do the job, often beyond the pay.
    A lot of training is required but not given efficiency/effectively/not at all.

    3.9

    Dunelm Sales assistant, March 2023

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  • Best thing

    When ur shift ends

    Worst thing

    The management, the shit hours, no social life, don’t care if you’re depressed or calling for help, they’ll just say get on with it

    1.8

    Dunelm Sales assistant, January 2023

  • Best thing

    There isn't any

    Worst thing

    The way management speak to you

    2.8

    Dunelm Retail assistant, November 2022

  • Best thing

    Decent pay, most people you work with are down to earth, depending on your department overtime can be easy to get.

    Worst thing

    Stress (especially weekends), not enough staff, lack of communication between management and certain departments

    3.7

    Dunelm Sales assistant, October 2022

  • Best thing

    You do not get bothered while doing the job you are left to get on with the job

    Worst thing

    Long hours

    5.5

    Dunelm Employee, October 2022

  • Best thing

    The manger will work around the hours you need
    the discount is good. Good people to work with

    Worst thing

    The late shifts, not enough % of discount it should be like least 20% off staff discount.
    The abuse from customers we don’t beg paid enough to take that sort of Agro

    3.3

    Dunelm Sales assistant, September 2022

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  • Best thing

    Annual leave, the extra benefits

    Worst thing

    Pay, no chance of progressing. Managers haven’t got a clue some are bully’s. If your face doesn’t fit then you will be victimised.

    3.5

    Dunelm Warehouse operative, August 2022

  • Best thing

    5 minutes from home

    Worst thing

    Lack of progression and little to no rewards for your hard work

    1.7

    Dunelm Warehouse operative, July 2022

  • Best thing

    Customers, team you work with

    Worst thing

    Being undermined by management or made to feel small

    5.0

    Dunelm Employee, July 2022

  • Best thing

    Nice atmosphere in the shop, short shifts so miss rush hours, nice food in the cafe.

    Worst thing

    Understaffed, often quite stressed on some days (i.e. Saturdays).

    5.0

    Dunelm Sales assistant, June 2022

  • Best thing

    safe. pay is ok. half an hour break.

    Worst thing

    unpaid break. management sometimes a ‘them’ and ‘us’ environment. work can be very physically demanding if in warehouse. of your feet the entire shift

    6.0

    Dunelm Sales assistant, May 2022

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  • Best thing

    The people definitely.

    Worst thing

    The customers

    9.0

    Dunelm Sales assistant, May 2022

  • Best thing

    Staff discount, some nice products and some very helpful and friendly colleagues

    Worst thing

    No sick pay - you only get Statutory Sick Pay from government, Dunelm does not pay a penny when their staff are sick.
    Christmas Day and Easter Sunday are taken out of your holiday entitlement or you are forced to pay it back (no other company does this)

    3.4

    Dunelm Sales assistant, March 2022

  • Best thing

    The store colleagues and relationships I have formed through working with them and duty managers are extremely friendly and attentive.

    Worst thing

    Store manager shows no regards to staff wellbeing and has proven to disregard staffs personal issues and bypass them as “inconvenient”.

    You are expected to do numerous jobs throughout the store whether that is within your field of work or not and must prove to have the flexibility to juggle other tasks throughout this.

    Despite having a 28 day return policy, customers are still granted returns with managements approval, further to the customer services teams allowing customers to be granted returns or exchanges without proof of purchase, going against store policies.

    If there are no hardy staff available, you are urged to dismantle and handle large rugs of which are more than your own body weight.

    When applying for the job, It was heavily expressed to me that I would never have to endure harassment from upset customers, however this is very much apart of my working routine.

    3.0

    Dunelm Employee, March 2022

  • Best thing

    Some of the people I work with

    Worst thing

    Some of the management team are very 2 faced and make you not want to come to work. There is no communication

    5.0

    Dunelm Host, March 2022

  • Best thing

    the people I work with

    Worst thing

    rude/mean customers

    3.0

    Dunelm Host, March 2022

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  • Best thing

    The Staff, sometimes the work environment

    Worst thing

    Lack of leadership, constant changing of rules, unfun, work does not feel rewarding

    1.3

    Dunelm Sales assistant, March 2022

  • Best thing

    We are a firm at work and get on great

    9.4

    Dunelm Employee, February 2022

  • Best thing

    Most of your team

    Worst thing

    Putbacks and managers

    4.2

    Dunelm Sales assistant, February 2022

  • Best thing

    Family business and work ad a team

    Worst thing

    Targets that would be achievable by different methods. Too long unpaid hours.

    6.4

    Dunelm Deputy manager, February 2022

  • Best thing

    discount, managers are friendly, get on well with colleagues, can try a bit of everything before you settle down to something you enjoy, 10 minute grace period either way for your start time

    Worst thing

    having to stand your entire shift and get sore feet and legs with the risk of getting varicose veins, only having a half hour break for all hours worked greater than 4 hours, customers act entitled and don't follow return or exchange policies, pay isn't great for under 21s and the probation period is 6 months, you have to pack customers bags and they get annoyed at you if you take too long, online purchases being refunded in store are a pain, customers not following the 28 day returns on the receipts, people bringing back items they broke themselves and trying to get exchanges or refunds when it's entirely their fault

    3.5

    Dunelm Sales assistant, February 2022

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  • Best thing

    I like the interaction with customers and helping them. I like the team on the shop floor. I like the variety of roles.

    Worst thing

    The store manager, no proper training programme at all, rota changed without being asked, not enough staff to cover everything as store manager has driven staff to leave, chaotic rota's, not appreciated by manager, no support, sickness..3 strikes and you get a warning!

    2.8

    Dunelm Sales assistant, January 2022

  • Best thing

    Satisfying teamwork

    Worst thing

    Chaotic, broken equipment and systems, bad management

    1.9

    Dunelm Employee, January 2022

  • Best thing

    You may make a few good friends on the way

    Worst thing

    Stress, mental breakdowns due to lack of staff and care and respect. Expected to do the work of 3 employees if you’ve been there long term since the turnover of staff is incredibly high and new starters through no fault of their own aren’t as efficient. Extremely difficult to book holiday as no more than 3/4 people can be on holiday at one time of a staff of over 50 people. Limited care for working conditions, they only become safe for work when an inspection is due, told we’re not allowed to change or swap shifts for a like for like employee. Calling people outside of working hours repeatedly. Numerous questions and lack of empathy when you are ill/have an appointment. Had to go to head office to sort out pay more than once after being underpaid and management not doing anything about it.

    1.1

    Dunelm Stock controller, December 2021

  • Best thing

    The people you work with

    Worst thing

    Customers being not listening or not paying simple attention to what staff are trying to do.

    9.4

    Dunelm Employee, December 2021

  • Best thing

    Some of the people I worked with

    Worst thing

    Head office will ignore serious allegations of sexual harassment and bullying
    Not a safe place to work due to this

    1.9

    Dunelm Sales assistant, December 2021

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  • Best thing

    Some of the colleagues

    Worst thing

    Managers

    1.5

    Dunelm Till operator, December 2021

  • Best thing

    The other members of staff

    Worst thing

    Customer's

    6.4

    Dunelm Retail assistant, December 2021

  • Best thing

    People I work with
    Most nice customers

    Worst thing

    When set to host in zone 1 and your not allowed to leave zone 1 when a customer needs help elsewhere. Customer has to wait for someone else.

    8.6

    Dunelm Sales assistant, December 2021

  • Best thing

    Lots of overtime going
    Supportive
    Nice people
    Good manager
    Good perks
    Decent pay

    Worst thing

    Too much pressure for e-receipts
    quite a few rude customers
    long hours over Christmas

    8.0

    Dunelm Employee, December 2021

  • Best thing

    Some of people work with

    Worst thing

    Management, no communication, in organising

    1.5

    Dunelm Sales assistant, November 2021