Dunelm
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DismissDunelm is a retailer. They sell furniture and homeware.
dunelm.comDunelm job reviews
Showing 86 reviews
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Best thing
Work colleagues
Worst thing
Being always short staffed
Dunelm Colleague, March 2024
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Best thing
Friendly customers and the store itself is nice
Worst thing
No flexibility. Last minute change in shifts
Dunelm Sales assistant, February 2024
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Best thing
coworkers are lovely (apart from a select few)
Dunelm Sales assistant, December 2023
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Best thing
The opportunities that come with it
Worst thing
Lack of resources for colleagues struggling with mental health
Dunelm Team leader, December 2023
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Best thing
Stressful pushed to the helm not the one I signed up for
Worst thing
Lack of staff. Staff being taken to other stores when needed
Dunelm Deputy manager, December 2023
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Best thing
sometimes get discounted food from the caffe
Worst thing
management do not care about your wellbeing, overworked, do not listen to staff and can be rude regularly
Dunelm Customer advisor, December 2023
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Best thing
The team
Worst thing
Stress, over worked, no acknowledgement
Dunelm Team leader, November 2023
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Best thing
The people I work with
Worst thing
The hourly rate
Dunelm Employee, November 2023
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Best thing
- staff discount
- hires under 18s
- easy job
- often offers extra hours
- students can transfer stores if they go to uni/come home from uniWorst thing
- boring
- management won’t communicate if they think you’re doing something wrong
- repetitiveDunelm Sales assistant, October 2023
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Best thing
The colleges/staff are extremely friendly and kind and only positive about working for Dunelm
Worst thing
I never get notified on when my shifts changed and have had on multiple occasions had my shifts charged n extremely short notice e.g tomorrow or same day and i feel like not had good enough training and that I'm being taken advantage of. Sinse working for dunelm my depression has gotten worse and i developed anxiety
Dunelm Barista, October 2023
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Best thing
Pay is not to bad some people are nice to work with
Worst thing
Management favour others over othe staff the amount of work your expected to do is way to much for the pay plus some ppl work harder than others and dont get noticed unless they've slowed down a bit due to tiredness then managers pick on them
Dunelm Customer service, September 2023
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Best thing
Nothing
Worst thing
Change rota without saying, large workloads
Dunelm Employee, August 2023
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Best thing
Flexible shift patterns, relatively good pay.
Worst thing
Customers are often extremely inconsiderate or outright rude. All collegues are paid the same despite vastly Different skills and levels of training. New and younger collegues expected to be flexible while older or longer serving collegues often have more say over their shifts
Dunelm Sales assistant, August 2023
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Best thing
My colleague's
Worst thing
Non stop, never enough staff but management still have the same expectations
Dunelm Barista, August 2023
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Best thing
Discount that stacks on top of sale prices
Worst thing
The customers are super rude and mangment don't stand up for us.
Dunelm Cashier, June 2023
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Best thing
the people i work with
Worst thing
we are just number to managment and they expect us to do a lot more than what we should
Dunelm Sales assistant, June 2023
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Best thing
My commute is a ten minute walk from my house
Worst thing
Holidays are never approved, days off are spaced one day at start and one at end of week leaving no actual recovery time, workload always increases but mangers always ignore calls for more staff or assistance
Dunelm Team member, June 2023
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Best thing
the rota usually always stays the same so you normally know when you’re gonna work each new rota
Worst thing
rude managers, entitlement of certain roles in the store despite being paid the same, managers not dealing with employee requests after months of being asked to do something
Dunelm Sales assistant, April 2023
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Best thing
I get paid
Worst thing
Over worked, under staffed, under appreciated and underpaid
Dunelm Supervisor, April 2023
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Best thing
The people I work with
Worst thing
The work load/expectations/knowledge to do the job, often beyond the pay.
A lot of training is required but not given efficiency/effectively/not at all.Dunelm Sales assistant, March 2023
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Best thing
When ur shift ends
Worst thing
The management, the shit hours, no social life, don’t care if you’re depressed or calling for help, they’ll just say get on with it
Dunelm Sales assistant, January 2023
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Best thing
There isn't any
Worst thing
The way management speak to you
Dunelm Retail assistant, November 2022
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Best thing
Decent pay, most people you work with are down to earth, depending on your department overtime can be easy to get.
Worst thing
Stress (especially weekends), not enough staff, lack of communication between management and certain departments
Dunelm Sales assistant, October 2022
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Best thing
You do not get bothered while doing the job you are left to get on with the job
Worst thing
Long hours
Dunelm Employee, October 2022
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Best thing
The manger will work around the hours you need
the discount is good. Good people to work withWorst thing
The late shifts, not enough % of discount it should be like least 20% off staff discount.
The abuse from customers we don’t beg paid enough to take that sort of AgroDunelm Sales assistant, September 2022
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Best thing
Annual leave, the extra benefits
Worst thing
Pay, no chance of progressing. Managers haven’t got a clue some are bully’s. If your face doesn’t fit then you will be victimised.
Dunelm Warehouse operative, August 2022
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Best thing
5 minutes from home
Worst thing
Lack of progression and little to no rewards for your hard work
Dunelm Warehouse operative, July 2022
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Best thing
Customers, team you work with
Worst thing
Being undermined by management or made to feel small
Dunelm Employee, July 2022
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Best thing
Nice atmosphere in the shop, short shifts so miss rush hours, nice food in the cafe.
Worst thing
Understaffed, often quite stressed on some days (i.e. Saturdays).
Dunelm Sales assistant, June 2022
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Best thing
safe. pay is ok. half an hour break.
Worst thing
unpaid break. management sometimes a ‘them’ and ‘us’ environment. work can be very physically demanding if in warehouse. of your feet the entire shift
Dunelm Sales assistant, May 2022
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Best thing
The people definitely.
Worst thing
The customers
Dunelm Sales assistant, May 2022
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Best thing
Staff discount, some nice products and some very helpful and friendly colleagues
Worst thing
No sick pay - you only get Statutory Sick Pay from government, Dunelm does not pay a penny when their staff are sick.
Christmas Day and Easter Sunday are taken out of your holiday entitlement or you are forced to pay it back (no other company does this)Dunelm Sales assistant, March 2022
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Best thing
The store colleagues and relationships I have formed through working with them and duty managers are extremely friendly and attentive.
Worst thing
Store manager shows no regards to staff wellbeing and has proven to disregard staffs personal issues and bypass them as “inconvenient”.
You are expected to do numerous jobs throughout the store whether that is within your field of work or not and must prove to have the flexibility to juggle other tasks throughout this.
Despite having a 28 day return policy, customers are still granted returns with managements approval, further to the customer services teams allowing customers to be granted returns or exchanges without proof of purchase, going against store policies.
If there are no hardy staff available, you are urged to dismantle and handle large rugs of which are more than your own body weight.
When applying for the job, It was heavily expressed to me that I would never have to endure harassment from upset customers, however this is very much apart of my working routine.
Dunelm Employee, March 2022
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Best thing
Some of the people I work with
Worst thing
Some of the management team are very 2 faced and make you not want to come to work. There is no communication
Dunelm Host, March 2022
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Best thing
the people I work with
Worst thing
rude/mean customers
Dunelm Host, March 2022
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Best thing
The Staff, sometimes the work environment
Worst thing
Lack of leadership, constant changing of rules, unfun, work does not feel rewarding
Dunelm Sales assistant, March 2022
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Best thing
We are a firm at work and get on great
Dunelm Employee, February 2022
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Best thing
Most of your team
Worst thing
Putbacks and managers
Dunelm Sales assistant, February 2022
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Best thing
Family business and work ad a team
Worst thing
Targets that would be achievable by different methods. Too long unpaid hours.
Dunelm Deputy manager, February 2022
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Best thing
discount, managers are friendly, get on well with colleagues, can try a bit of everything before you settle down to something you enjoy, 10 minute grace period either way for your start time
Worst thing
having to stand your entire shift and get sore feet and legs with the risk of getting varicose veins, only having a half hour break for all hours worked greater than 4 hours, customers act entitled and don't follow return or exchange policies, pay isn't great for under 21s and the probation period is 6 months, you have to pack customers bags and they get annoyed at you if you take too long, online purchases being refunded in store are a pain, customers not following the 28 day returns on the receipts, people bringing back items they broke themselves and trying to get exchanges or refunds when it's entirely their fault
Dunelm Sales assistant, February 2022
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Best thing
I like the interaction with customers and helping them. I like the team on the shop floor. I like the variety of roles.
Worst thing
The store manager, no proper training programme at all, rota changed without being asked, not enough staff to cover everything as store manager has driven staff to leave, chaotic rota's, not appreciated by manager, no support, sickness..3 strikes and you get a warning!
Dunelm Sales assistant, January 2022
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Best thing
Satisfying teamwork
Worst thing
Chaotic, broken equipment and systems, bad management
Dunelm Employee, January 2022
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Best thing
You may make a few good friends on the way
Worst thing
Stress, mental breakdowns due to lack of staff and care and respect. Expected to do the work of 3 employees if you’ve been there long term since the turnover of staff is incredibly high and new starters through no fault of their own aren’t as efficient. Extremely difficult to book holiday as no more than 3/4 people can be on holiday at one time of a staff of over 50 people. Limited care for working conditions, they only become safe for work when an inspection is due, told we’re not allowed to change or swap shifts for a like for like employee. Calling people outside of working hours repeatedly. Numerous questions and lack of empathy when you are ill/have an appointment. Had to go to head office to sort out pay more than once after being underpaid and management not doing anything about it.
Dunelm Stock controller, December 2021
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Best thing
The people you work with
Worst thing
Customers being not listening or not paying simple attention to what staff are trying to do.
Dunelm Employee, December 2021
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Best thing
Some of the people I worked with
Worst thing
Head office will ignore serious allegations of sexual harassment and bullying
Not a safe place to work due to thisDunelm Sales assistant, December 2021
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Best thing
Some of the colleagues
Worst thing
Managers
Dunelm Till operator, December 2021
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Best thing
The other members of staff
Worst thing
Customer's
Dunelm Retail assistant, December 2021
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Best thing
People I work with
Most nice customersWorst thing
When set to host in zone 1 and your not allowed to leave zone 1 when a customer needs help elsewhere. Customer has to wait for someone else.
Dunelm Sales assistant, December 2021
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Best thing
Lots of overtime going
Supportive
Nice people
Good manager
Good perks
Decent payWorst thing
Too much pressure for e-receipts
quite a few rude customers
long hours over ChristmasDunelm Employee, December 2021
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Best thing
Some of people work with
Worst thing
Management, no communication, in organising
Dunelm Sales assistant, November 2021