Direct Line

Unclaimed profile

Uh oh. Direct Line hasn’t committed to creating great jobs yet.

Breakroom helps companies reach the next generation of candidates.

If you’re from head office, sign up here to get started on your Breakroom journey.

Claim your profile

Dismiss

Direct Line is an insurance company.

directline.com

Direct Line job reviews

Showing 21 reviews

  • Best thing

    Leaving time

    Worst thing

    All the changed thats take place all the time as management is a rotating door

    7.8

    Direct Line Claims handler, January 2024

  • Best thing

    Money is decent and good group of collegues

    Worst thing

    Demanding work that can be damaging to body and health, compulsory overtime (weekend)

    8.4

    Direct Line Paint technician, January 2024

  • Best thing

    Overtime pay is really good and there’s always extra work going

    Worst thing

    Your time is micro-managed by the higher ups, a bit too much sometimes

    7.0

    Direct Line Claims handler, October 2023

  • Best thing

    Pay and conditions

    Worst thing

    High work level

    8.3

    Direct Line Claims specialist, September 2023

  • Best thing

    Discount on car insurance and home insurance

    Worst thing

    No work life balance
    Poor shifts
    No progression
    Very stressful

    4.5

    Direct Line Customer advisor, March 2023

  • Want to reply to reviews as an employer? Claim your profile
  • Best thing

    The money and people

    Worst thing

    Speaking to customers

    9.7

    Direct Line Employee, February 2023

  • Best thing

    Good salary for the family and friend members

    Worst thing

    Corruption

    1.5

    Direct Line Paint sprayer, November 2022

  • Best thing

    Working from home

    Worst thing

    Management don't appreciate staff or reward good performance

    8.3

    Direct Line Claims specialist, September 2022

  • Best thing

    Discounts/vouchers. Pay is OK (not great though). There are opportunities to progress.

    Worst thing

    Stressful, not enough free time, work loads of weekends and almost every bank holiday, too stats oriented and you get blamed for things that aren't your fault. For example the systems are dreadfully slow but you get in trouble for calls taking too long but you literally spend all your time just staring at the loading wheel on the screen. Also very repetitive so often boring

    8.0

    Direct Line Employee, May 2022

  • Best thing

    Pay and benefits are very good.

    Worst thing

    Expectations of employees, attitude of management and rude customers

    8.5

    Direct Line Employee, October 2021

  • Want to reply to reviews as an employer? Claim your profile
  • Best thing

    Benefits

    Worst thing

    Stress and anxiety, sales/target pressures. Training gets cancelled as it's so busy. Lack of staff. Customers often having to wait in excess of 45 minutes to speak to someone.

    5.5

    Direct Line Employee, September 2021

  • Best thing

    Staff benefits

    Worst thing

    Management, managenents understanding of job role and lack of flexibility

    6.0

    Direct Line Employee, July 2021

  • Best thing

    The people I work with

    Worst thing

    Sales pressure

    8.6

    Direct Line Sales advisor, June 2021

  • Best thing

    Helping customers, making sales and working from home.

    Worst thing

    Shifts can finish lateish.

    10

    Direct Line Telesales, December 2020

  • Best thing

    Good pay.
    Good job.
    Good shifts

    Worst thing

    Customer reviews affect our bonus, and sometimes we are unfairly scored down due to a bad review left due to factors we couldn’t control

    9.9

    Direct Line Consultant, December 2020

  • Want to reply to reviews as an employer? Claim your profile
  • Best thing

    Pay, people & benefits

    Worst thing

    It was the common te until COVID-19, now I work from home

    10

    Direct Line Personal injury claims technician, December 2020

  • Best thing

    Most weekends off, no working after 6pm, it's not that hard.

    Worst thing

    General public, constantly tracked activities

    5.5

    Direct Line Claims advisor, November 2020

  • Best thing

    Perks, satisfaction of completing the job, good company to work for

    Worst thing

    Poor management, lack of work, direction, issues not addressed

    9.0

    Direct Line Vehicle Technician, November 2020

  • Best thing

    Job security
    Salary instead of wage

    9.9

    Direct Line Consultant, November 2020

  • Best thing

    the people. The pay. The benefits

    Worst thing

    Sometimes hard to get time off. Targets

    9.2

    Direct Line Customer service, July 2020

  • Want to reply to reviews as an employer? Claim your profile
  • Best thing

    The pay

    Worst thing

    The long hours

    8.7

    Direct Line Sales consultant, June 2020