Direct Line
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DismissDirect Line is an insurance company.
directline.comDirect Line job reviews
Showing 21 reviews
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Best thing
Leaving time
Worst thing
All the changed thats take place all the time as management is a rotating door
Direct Line Claims handler, January 2024
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Best thing
Money is decent and good group of collegues
Worst thing
Demanding work that can be damaging to body and health, compulsory overtime (weekend)
Direct Line Paint technician, January 2024
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Best thing
Overtime pay is really good and there’s always extra work going
Worst thing
Your time is micro-managed by the higher ups, a bit too much sometimes
Direct Line Claims handler, October 2023
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Best thing
Pay and conditions
Worst thing
High work level
Direct Line Claims specialist, September 2023
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Best thing
Discount on car insurance and home insurance
Worst thing
No work life balance
Poor shifts
No progression
Very stressfulDirect Line Customer advisor, March 2023
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Best thing
The money and people
Worst thing
Speaking to customers
Direct Line Employee, February 2023
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Best thing
Good salary for the family and friend members
Worst thing
Corruption
Direct Line Paint sprayer, November 2022
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Best thing
Working from home
Worst thing
Management don't appreciate staff or reward good performance
Direct Line Claims specialist, September 2022
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Best thing
Discounts/vouchers. Pay is OK (not great though). There are opportunities to progress.
Worst thing
Stressful, not enough free time, work loads of weekends and almost every bank holiday, too stats oriented and you get blamed for things that aren't your fault. For example the systems are dreadfully slow but you get in trouble for calls taking too long but you literally spend all your time just staring at the loading wheel on the screen. Also very repetitive so often boring
Direct Line Employee, May 2022
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Best thing
Pay and benefits are very good.
Worst thing
Expectations of employees, attitude of management and rude customers
Direct Line Employee, October 2021
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Best thing
Benefits
Worst thing
Stress and anxiety, sales/target pressures. Training gets cancelled as it's so busy. Lack of staff. Customers often having to wait in excess of 45 minutes to speak to someone.
Direct Line Employee, September 2021
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Best thing
Staff benefits
Worst thing
Management, managenents understanding of job role and lack of flexibility
Direct Line Employee, July 2021
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Best thing
The people I work with
Worst thing
Sales pressure
Direct Line Sales advisor, June 2021
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Best thing
Helping customers, making sales and working from home.
Worst thing
Shifts can finish lateish.
Direct Line Telesales, December 2020
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Best thing
Good pay.
Good job.
Good shiftsWorst thing
Customer reviews affect our bonus, and sometimes we are unfairly scored down due to a bad review left due to factors we couldn’t control
Direct Line Consultant, December 2020
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Best thing
Pay, people & benefits
Worst thing
It was the common te until COVID-19, now I work from home
Direct Line Personal injury claims technician, December 2020
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Best thing
Most weekends off, no working after 6pm, it's not that hard.
Worst thing
General public, constantly tracked activities
Direct Line Claims advisor, November 2020
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Best thing
Perks, satisfaction of completing the job, good company to work for
Worst thing
Poor management, lack of work, direction, issues not addressed
Direct Line Vehicle Technician, November 2020
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Best thing
Job security
Salary instead of wageDirect Line Consultant, November 2020
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Best thing
the people. The pay. The benefits
Worst thing
Sometimes hard to get time off. Targets
Direct Line Customer service, July 2020
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Best thing
The pay
Worst thing
The long hours
Direct Line Sales consultant, June 2020