Direct Line

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Direct Line is an insurance company.

directline.com

What's the average pay for a customer advisor at Direct Line?

The average pay for a customer advisor at Direct Line is between £15.8k and £22.7k per year.

The top paying employers for call and contact centre staff are Legal & General, Royal Mail and Barclays.

Last updated 15 March 2024

What is the Real Living Wage?

The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

Location Real Living Wage
London £13.15
Rest of the UK £12.00

What is the legal minimum wage?

The minimum wage is the legal minimum you must be paid per hour.

Age group Legal minimum wage
23 or older £10.42
21-22 £10.18
18-20 £7.49
Under 18 £5.28
Apprentices £5.28

How we know this

Based on data from 24 people who took the Breakroom Quiz between May 2022 and March 2024.

Who pays call and contact centre staff the most?

Jobs at Direct Line

See more jobs at Direct Line

What are call and contact centre staff saying about pay at Direct Line?

  • Best thing

    Overtime pay is really good and there’s always extra work going

    Worst thing

    Your time is micro-managed by the higher ups, a bit too much sometimes

    7.0

    Direct Line Claims handler, October 2023

  • Best thing

    Discounts/vouchers. Pay is OK (not great though). There are opportunities to progress.

    Worst thing

    Stressful, not enough free time, work loads of weekends and almost every bank holiday, too stats oriented and you get blamed for things that aren't your fault. For example the systems are dreadfully slow but you get in trouble for calls taking too long but you literally spend all your time just staring at the loading wheel on the screen. Also very repetitive so often boring

    8.0

    Direct Line Employee, May 2022

  • Best thing

    Pay and benefits are very good.

    Worst thing

    Expectations of employees, attitude of management and rude customers

    8.5

    Direct Line Employee, October 2021

  • Best thing

    Good pay.
    Good job.
    Good shifts

    Worst thing

    Customer reviews affect our bonus, and sometimes we are unfairly scored down due to a bad review left due to factors we couldn’t control

    9.9

    Direct Line Consultant, December 2020

  • Best thing

    Pay, people & benefits

    Worst thing

    It was the common te until COVID-19, now I work from home

    10

    Direct Line Personal injury claims technician, December 2020

Read more reviews