What it’s like working at Direct Line
61 employees told us the worst thing about this employer…
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Not easy to change shifts
How easy is it for Direct Line workers to change shifts?
People find it hard to change shifts
How we know this
79% of people report that it’s hard to change shifts if they need toBased on information from 24 job reviews
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
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Hard to choose shifts
Do Direct Line workers get to choose the shifts they work?
People don’t get enough choice over which shifts they work
How we know this
81% report that their manager doesn’t give them enough choice over which shifts they workBased on information from 42 job reviews
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
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Head office doesn’t understand the frontline
Do people think Direct Line head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work
How we know this
58% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they workBased on information from 53 job reviews
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
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People don’t enjoy their job
Do people at Direct Line enjoy their jobs?
Most people don’t enjoy their job
How we know this
67% of people report they don’t enjoy their jobBased on information from 15 job reviews
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People feel stressed
Is it stressful to work at Direct Line?
Most people feel stressed here
How we know this
74% of people say they often feel stressed at workBased on information from 58 job reviews
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
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People are paid below market rates
Does Direct Line pay market rates?
Most people are not paid market rates
How we know this
55% of people are paid below the typical pay for the type of work they doBased on information from 40 job reviews
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
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Easy to book holiday
How easy is it to book a holiday at Direct Line?
Most people find it easy to book holidays
How we know this
68% of people report it’s easy to book holidaysBased on information from 57 job reviews
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
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Easy to take sick leave
How easy is it to take sick leave at Direct Line?
Most people find it easy to take sick leave
How we know this
67% of people report that it’s easy to take time off if they are sickBased on information from 55 job reviews
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Good for parents
Is working at Direct Line good if you have caring responsibilities?
Most people say this is a good place to work if you care for a child or other relative
How we know this
73% of people who care for a child or other relative report this is a good place to workBased on information from 15 job reviews
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
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Breaks are paid
Do workers at Direct Line get paid breaks?
Usually. Most people get paid breaks
How we know this
69% of people say they get paid breaksBased on information from 58 job reviews
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
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Opportunities to progress
Are people given support to progress at Direct Line?
Most people are given support to progress here
How we know this
In the last year, 58% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their roleBased on information from 53 job reviews
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
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People recommend their team
Do people at Direct Line recommend working with their team?
Most people recommend working with their team
How we know this
54% of people report that they would recommend working with their immediate team to a friendBased on information from 61 job reviews
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
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Managers are respectful
Do people at Direct Line feel treated by respect by their managers?
Most people feel treated with respect by their managers
How we know this
75% of people say they’re treated with respect by their managersBased on information from 55 job reviews
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
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No unpaid extra work
Do workers at Direct Line do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work
How we know this
62% of people report that they don’t do extra unpaid workBased on information from 37 job reviews
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
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Enough training
Do people get enough training when they start at Direct Line?
People get enough training when they start
How we know this
86% of people report they got enough training when they started working hereBased on information from 57 job reviews
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
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No short notice shift changes
Do Direct Line managers change shifts at short notice?
Managers don’t change people’s shifts at short notice
How we know this
91% of people say their manager doesn’t changes their shifts at the last minuteBased on information from 44 job reviews
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
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People are paid enough to live on
Does Direct Line pay enough to live on?
People are paid enough to live on
How we know this
98% of people say they are paid at or above the Real Living Wage for where they liveBased on information from 55 job reviews
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.
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People get proper breaks
Do people at Direct Line get proper breaks?
People get proper breaks
How we know this
91% of people report that they get to take proper breaksBased on information from 58 job reviews
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
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4+ weeks notice of shifts
How much notice do people get of their shift pattern at Direct Line?
People get 4 weeks notice of when they’re working
How we know this
- 7% report getting one week notice or less
- 2% report getting two weeks notice
- 7% report getting three weeks notice
- 68% report getting four weeks notice or more
- 16% report having a fixed rota
Based on information from 44 job reviews
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
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People get sick pay
Does Direct Line pay sick pay?
Yes. People get proper sick pay
How we know this
88% of people say they would get paid if they were sick but scheduled to workBased on information from 56 job reviews
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
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Well informed about head office
Do workers feel well informed about how Direct Line is doing?
People feel well informed about how the company is doing
How we know this
82% of people feel that they are kept well informed about how the company is doing as a wholeBased on information from 55 job reviews
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
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People don’t worry about getting enough hours
Do workers at Direct Line worry about hours?
People don’t worry about getting enough hours
How we know this
100% of people report they don’t worry about getting enough hoursBased on information from 9 job reviews
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Ask someone at Direct Line
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Whats an average day like
Asked by anonymous, September 2021
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Join BreakroomHow Direct Line ranks
Direct Line ranks 5th to work for in insurer employers
- 4 Zurich Insurance Group
- 5 Direct Line
- 6= Esure
Pay ranges at Direct Line
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£9.77–17.36 per hour
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£9.24–12.25 per hour
Direct Line job reviews
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Best thing
Pay and benefits are very good.
Worst thing
Expectations of employees, attitude of management and rude customers
Employee, October 2021
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Best thing
Staff benefits
Worst thing
Management, managenents understanding of job role and lack of flexibility
Employee, July 2021
About
Direct Line is an insurance company.
Jobs by location
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43 job openings
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Handy to know
How much notice do people get of their shifts?
Based on 44 employees
What contracts are people on?
Based on 7 employees
How are people paid?
Based on 61 employees
Thinking of working at Direct Line?
Join Breakroom to unlock insights about Direct Line and thousands of other employers.
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