Direct Line
10 job reviews
Overview of Direct Line
Direct Line is an insurance provider. They offer car, home, pet, life, breakdown, landlord and business insurance
Featured job reviews
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Best thing
the people. The pay. The benefits
Worst thing
Sometimes hard to get time off. Targets
Customer service, July 2020
Direct Line shifts and hours
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People get 4 weeks notice of when they’re working
People get 4 weeks notice of when they’re working
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What Direct Line employees say
- 10% report getting one week notice or less
- 0% report getting two weeks notice
- 0% report getting three weeks notice
- 90% report getting four weeks notice or more
Based on 10 employee responses
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
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Managers don’t change people’s shifts at short notice
Managers don’t change people’s shifts at short notice
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What Direct Line employees say
0% of people say their manager changes their shifts at the last minute
Based on 10 employee responses
Excellent
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People don't get enough choice over which shifts they work
People don't get enough choice over which shifts they work
Close
What Direct Line employees say
20% report that their manager gives them enough choice over which shifts they work
Based on 10 employee responses
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
People get 4 weeks notice of when they’re working
People get 4 weeks notice of when they’re working
CloseWhat Direct Line employees say
- 10% report getting one week notice or less
- 0% report getting two weeks notice
- 0% report getting three weeks notice
- 90% report getting four weeks notice or more
Based on 10 employee responses
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Managers don’t change people’s shifts at short notice
Managers don’t change people’s shifts at short notice
CloseWhat Direct Line employees say
0% of people say their manager changes their shifts at the last minute
Based on 10 employee responses
People don't get enough choice over which shifts they work
People don't get enough choice over which shifts they work
CloseWhat Direct Line employees say
20% report that their manager gives them enough choice over which shifts they work
Based on 10 employee responses
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Direct Line benefits
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People get proper breaks
People get proper breaks
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What Direct Line employees say
100% of people report that they get to take proper breaks
Based on 8 employee responses
We need more employee responses to be sure of this finding.
Excellent
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Most people find it easy to take sick leave
Most people find it easy to take sick leave
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What Direct Line employees say
50% of people report that it’s easy to take time off if they are sick
Based on 8 employee responses
We need more employee responses to be sure of this finding.
Good
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People find it easy to book holidays
People find it easy to book holidays
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What Direct Line employees say
75% of people report it’s easy to book holidays
Based on 8 employee responses
We need more employee responses to be sure of this finding.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
People get proper breaks
People get proper breaks
CloseWhat Direct Line employees say
100% of people report that they get to take proper breaks
Based on 8 employee responses
We need more employee responses to be sure of this finding.
Most people find it easy to take sick leave
Most people find it easy to take sick leave
CloseWhat Direct Line employees say
50% of people report that it’s easy to take time off if they are sick
Based on 8 employee responses
We need more employee responses to be sure of this finding.
People find it easy to book holidays
People find it easy to book holidays
CloseWhat Direct Line employees say
75% of people report it’s easy to book holidays
Based on 8 employee responses
We need more employee responses to be sure of this finding.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Direct Line teams and managers
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People feel stressed here
People feel stressed here
Close
What Direct Line employees say
89% of people say they often feel stressed at work
Based on 9 employee responses
We need more employee responses to be sure of this finding.
Bad
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People feel treated with respect by their managers
People feel treated with respect by their managers
Close
What Direct Line employees say
80% of people say they’re treated with respect by their managers
Based on 10 employee responses
Excellent
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Most people get enough training when they start
Most people get enough training when they start
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What Direct Line employees say
67% of people report they got enough training when they started working here
Based on 9 employee responses
We need more employee responses to be sure of this finding.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
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People think their workplace is safe
People think their workplace is safe
Close
What Direct Line employees say
100% of people report that their workplace is safe
Based on 9 employee responses
We need more employee responses to be sure of this finding.
Excellent
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Most people are given support to progress here
Most people are given support to progress here
Close
What Direct Line employees say
In the last year, 67% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role
Based on 9 employee responses
We need more employee responses to be sure of this finding.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
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People feel well informed about how the company is doing
People feel well informed about how the company is doing
Close
What Direct Line employees say
90% of people feel that they are kept well informed about how the company is doing as a whole
Based on 10 employee responses
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
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Most people think head office doesn’t understand what’s happening where they work
Most people think head office doesn’t understand what’s happening where they work
Close
What Direct Line employees say
25% of people think that this employer’s head office or owners have a good understanding of what’s really happening where they work
Based on 8 employee responses
We need more employee responses to be sure of this finding.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
People feel stressed here
People feel stressed here
CloseWhat Direct Line employees say
89% of people say they often feel stressed at work
Based on 9 employee responses
We need more employee responses to be sure of this finding.
People feel treated with respect by their managers
People feel treated with respect by their managers
CloseWhat Direct Line employees say
80% of people say they’re treated with respect by their managers
Based on 10 employee responses
Most people get enough training when they start
Most people get enough training when they start
CloseWhat Direct Line employees say
67% of people report they got enough training when they started working here
Based on 9 employee responses
We need more employee responses to be sure of this finding.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
People think their workplace is safe
People think their workplace is safe
CloseWhat Direct Line employees say
100% of people report that their workplace is safe
Based on 9 employee responses
We need more employee responses to be sure of this finding.
Most people are given support to progress here
Most people are given support to progress here
CloseWhat Direct Line employees say
In the last year, 67% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role
Based on 9 employee responses
We need more employee responses to be sure of this finding.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
People feel well informed about how the company is doing
People feel well informed about how the company is doing
CloseWhat Direct Line employees say
90% of people feel that they are kept well informed about how the company is doing as a whole
Based on 10 employee responses
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
Most people think head office doesn’t understand what’s happening where they work
Most people think head office doesn’t understand what’s happening where they work
CloseWhat Direct Line employees say
25% of people think that this employer’s head office or owners have a good understanding of what’s really happening where they work
Based on 8 employee responses
We need more employee responses to be sure of this finding.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.