Diligenta
Diligenta is a business process service provider. They work with the Life and Pensions industry.
diligenta.co.ukBased on responses from 31 employees at Diligenta.
People think head office doesn’t understand what’s happening where they work
Based on information from 27 job reviews
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
People aren’t given support to progress here
Based on information from 26 job reviews
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Very few people recommend working with their team
Based on information from 31 job reviews
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Most people don’t enjoy their job
Based on information from 20 job reviews
Most people feel stressed here
Based on information from 30 job reviews
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Not always. Most people don’t get paid breaks
Based on information from 30 job reviews
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Only some people feel well informed about how the company is doing
Based on information from 27 job reviews
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
Most people find it easy to book holidays
Based on information from 25 job reviews
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Most people find it easy to take sick leave
Based on information from 25 job reviews
Most people get enough training when they start
Based on information from 28 job reviews
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Most people are paid market rates
Based on information from 26 job reviews
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Most people feel treated with respect by their managers
Based on information from 25 job reviews
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Rarely. Most people don’t do unpaid extra work
Based on information from 12 job reviews
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Managers don’t change people’s shifts at short notice
Based on information from 11 job reviews
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
People are paid enough to live on
Based on information from 28 job reviews
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living. It is currently £9.90 per hour, and £11.05 per hour in London.
Find out more in our explainer about the Real Living Wage.
People get proper breaks
Based on information from 30 job reviews
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Yes. People get proper sick pay
Based on information from 28 job reviews
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
£9.50–14.47 per hour
£9.46–12.08 per hour
The breaks
Stress levels, they don’t care for mental health, you’re just a number, you’re just there for stats, don’t care about you, they make you feel bad for being sick, return to works are given late, no respect for you, don’t listen to you.
Diligenta Employee, March 2022
Little to commend it.
Poor systems, managers who ignore requests for support, not enough time to do the job properly.
Diligenta Employee, February 2022
14 job openings
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