DHL

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DHL is a courier company.

dhl.co.uk

Based on responses from 564 employees at DHL.

Pay

    Good
  • Most people are paid a living wage

    Do DHL pay a living wage?

    Most people are paid a living wage.

    How we know this

    96% of people say they are paid at or above the Real Living Wage for where they live.

    Based on data from 96 people who took the Breakroom Quiz between January 2022 and June 2022.

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living. It is currently £9.90 per hour, and £11.05 per hour in London.

    Find out more in our explainer about the Real Living Wage.

  • Good
  • Most people are paid market rates

    Do DHL pay market rates?

    Most people are paid above average for their job.

    How we know this

    72% of people are paid above for the average pay for the type of work they do.

    Based on data from 74 people who took the Breakroom Quiz between January 2022 and June 2022.

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Good
  • Most people don’t do unpaid extra work

    Do workers at DHL do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work.

    How we know this

    80% of people report that they don’t do extra unpaid work.

    Based on data from 91 people who took the Breakroom Quiz between January 2022 and June 2022.

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

  • Okay
  • Only some people get paid breaks

    Do workers at DHL get paid breaks?

    Sometimes. Only some people get paid breaks.

    How we know this

    57% of people say they don’t get paid breaks.

    Based on data from 110 people who took the Breakroom Quiz between January 2022 and June 2022.

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • Okay
  • Only some people get sick pay

    Do DHL pay sick pay?

    Sometimes. Only some people get proper sick pay.

    How we know this

    58% of people say they wouldn’t get paid if they were sick but scheduled to work.

    Based on data from 103 people who took the Breakroom Quiz between January 2022 and June 2022.

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

Hours and flexibility

    Good
  • Easy to book holiday

    How easy is it to book a holiday at DHL?

    Most people find it easy to book holiday.

    How we know this

    76% of people report it’s easy to book holidays.

    Based on data from 110 people who took the Breakroom Quiz between January 2022 and June 2022.

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Good
  • Most people find it easy to take sick leave

    How easy is it to take sick leave at DHL?

    Most people find it easy to take sick leave.

    How we know this

    75% of people report that it’s easy to take time off if they are sick.

    Based on data from 106 people who took the Breakroom Quiz between January 2022 and June 2022.

  • Good
  • Shifts don’t get changed at short notice

    Do DHL managers change shifts at short notice?

    Most managers don’t change people’s shifts at short notice.

    How we know this

    86% of people say their manager doesn’t changes their shifts at the last minute.

    Based on data from 92 people who took the Breakroom Quiz between January 2022 and June 2022.

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Good
  • Most students say it’s good

    Is a DHL job good for students?

    Most students say this is a good place to work if you’re studying.

    How we know this

    87% of students report this is a good place to work if you’re studying.

    Based on data from 15 people who took the Breakroom Quiz between November 2019 and December 2021.

    Why this matters

    A good job should allow you to fit work around important things in your life, like studying.

    Life isn’t just about work. Good jobs make space for you to do well in both.

  • Good
  • Most people don’t worry about their hours

    Do workers at DHL worry about hours?

    Most people don’t worry about getting enough hours.

    How we know this

    89% of people report they don’t worry about getting enough hours.

    Based on data from 70 people who took the Breakroom Quiz between January 2022 and June 2022.

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Okay
  • Only some people get a choice of shifts

    Do DHL workers get to choose the shifts they work?

    Some people don’t get enough choice over which shifts they work.

    How we know this

    52% report that their manager doesn’t give them enough choice over which shifts they work.

    Based on data from 88 people who took the Breakroom Quiz between January 2022 and June 2022.

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Okay
  • Only some parents say it’s good

    Is working at DHL good if you’re a parent or carer?

    Only some parents and carer say this is a good place to work.

    How we know this

    54% of people who care for a child or other relative report this isn’t a good place to work.

    Based on data from 74 people who took the Breakroom Quiz between July 2021 and June 2022.

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

  • Okay
  • Less than 4 weeks notice of shifts

    How much notice do people get of their shift pattern at DHL?

    Only some people get 4 weeks notice of when they’re working.

    How we know this

    • 51% of people with changing schedules report getting one week notice or less.
    • 11% of people with changing schedules report getting two weeks notice.
    • 3% of people with changing schedules report getting three weeks notice.
    • 35% of people with changing schedules report getting four weeks notice or more.

    Based on data from 63 people who took the Breakroom Quiz between June 2021 and June 2022.

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Bad
  • Hard to change shifts

    How easy is it for DHL workers to change shifts?

    Most people find it hard to change shifts.

    How we know this

    67% of people report that it’s hard to change shifts if they need to.

    Based on data from 107 people who took the Breakroom Quiz between June 2021 and June 2022.

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

Workplace

    Okay
  • Only some people enjoy their job

    Do people at DHL enjoy their jobs?

    Only some people enjoy their job.

    How we know this

    42% of people report they don’t enjoy their job.

    Based on data from 90 people who took the Breakroom Quiz between January 2022 and June 2022.

  • Okay
  • Only some people get enough training

    Do people get enough training when they start at DHL?

    Some people did’t get enough training when they started.

    How we know this

    43% of people report they didn’t get enough training when they started working here.

    Based on data from 110 people who took the Breakroom Quiz between January 2022 and June 2022.

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Okay
  • Some people are stressed

    Is it stressful to work at DHL?

    Some people feel stressed here.

    How we know this

    60% of people say they often feel stressed at work.

    Based on data from 105 people who took the Breakroom Quiz between January 2022 and June 2022.

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Okay
  • Only some people get support to progress

    Are people given support to progress at DHL?

    Only some people are given support to progress here.

    How we know this

    In the last year, 61% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.

    Based on data from 103 people who took the Breakroom Quiz between January 2022 and June 2022.

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Okay
  • Only some people get proper breaks

    Do people at DHL get proper breaks?

    Some people don’t get proper breaks.

    How we know this

    36% of people report that they don’t get to take proper breaks.

    Based on data from 104 people who took the Breakroom Quiz between January 2022 and June 2022.

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Okay
  • Only some people recommend their team

    Do people at DHL recommend working with their team?

    Only some people recommend working with their team.

    How we know this

    54% of people report that they wouldn’t recommend working with their immediate team to a friend.

    Based on data from 113 people who took the Breakroom Quiz between January 2022 and June 2022.

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Okay
  • Only some people feel treated with respect

    Do people at DHL feel treated with respect by their managers?

    Some people don’t feel treated with respect by their managers.

    How we know this

    35% of people say they’re not treated with respect by their managers.

    Based on data from 93 people who took the Breakroom Quiz between January 2022 and June 2022.

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Okay
  • Only some people feel well informed by head office

    Do workers feel well informed about how DHL is doing?

    Only some people feel well informed about how the company is doing.

    How we know this

    58% of people feel that they aren’t kept well informed about how the company is doing as a whole.

    Based on data from 107 people who took the Breakroom Quiz between January 2022 and June 2022.

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

  • Bad
  • Head office doesn’t understand what’s happening

    Do people think DHL head office understands what's happening where they work?

    Most people think head office doesn’t understand what’s happening where they work.

    How we know this

    85% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.

    Based on data from 102 people who took the Breakroom Quiz between January 2022 and June 2022.

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

How DHL ranks

DHL ranks joint 5th to work for out of delivery companies.

  1. 5= Just Eat
    6.7
  2. 5= DHL
    6.7
  3. 5= Parcelforce Worldwide
    6.7

Rankings are based on Breakroom ratings for employers with 5 or more quiz responses, accurate as of 3 July 2022.

Pay ranges at DHL

  1. £9.59–12.50 per hour

  2. £9.47–13.25 per hour

  3. £12.00–18.50 per hour

  4. £9.62–15.14 per hour

  5. £9.50–14.36 per hour

  6. £9.58–14.60 per hour

  7. Pay not available

  8. Pay not available

DHL job reviews

  • Best thing

    The sense of a true team and friendship

    Worst thing

    Great stress and often minimal staff. Also they are not willing to take the people asking massive mistakes to one side to talk with them, they will send an email to everyone when it only needs sent to the person making the mistakes.

    6.6

    DHL Employee, January 2022

  • Best thing

    Pay
    Discounts

    Worst thing

    Management
    Other staff
    Lack of progression
    No support
    No respect from higher management

    7.1

    DHL Employee, May 2022

Jobs by location

  1. 53 job openings

  2. 8 job openings

  3. 9 job openings

  4. 36 job openings

  5. 118 job openings

  6. 56 job openings

  7. 109 job openings

  8. 53 job openings

Handy to know

How much notice do people get of their shifts?

51% of people with changing schedules report getting one week notice or less.
11% of people with changing schedules report getting two weeks notice.
3% of people with changing schedules report getting three weeks notice.
35% of people with changing schedules report getting four weeks notice or more.

Based on 63 DHL employees

What contracts are people on?

Full time 91% report having full time contracts. (more than 35 hours)

Based on 66 DHL employees

How are people paid?

62%
by the hour
38%
an annual salary

Based on 113 DHL employees