6.3

DHL

What it’s like working at DHL

401 employees told us the worst thing about this employer…

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Bad
  • Head office doesn’t understand the frontline

    Do people think DHL head office understands what's happening where they work?

    People think head office doesn’t understand what’s happening where they work

    How we know this

    79% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work

    Based on information from 358 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

Not great
  • Not easy to change shifts

    How easy is it for DHL workers to change shifts?

    Most people find it hard to change shifts

    How we know this

    60% of people report that it’s hard to change shifts if they need to

    Based on information from 187 job reviews

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Hard to choose shifts

    Do DHL workers get to choose the shifts they work?

    Most people don’t get enough choice over which shifts they work

    How we know this

    61% report that their manager doesn’t give them enough choice over which shifts they work

    Based on information from 301 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • People feel stressed

    Is it stressful to work at DHL?

    Most people feel stressed here

    How we know this

    52% of people say they often feel stressed at work

    Based on information from 370 job reviews

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Not good for parents

    Is working at DHL good if you have caring responsibilities?

    Most people say this is a bad place to work if you care for a child or other relative

    How we know this

    51% of people who care for a child or other relative report this isn’t a good place to work

    Based on information from 129 job reviews

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

  • Breaks aren’t paid

    Do workers at DHL get paid breaks?

    Not always. Most people don’t get paid breaks

    How we know this

    60% of people say they don’t get paid breaks

    Based on information from 387 job reviews

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • No career progression

    Are people given support to progress at DHL?

    Only some people are given support to progress here

    How we know this

    In the last year, 58% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 356 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • People don’t recommend their team

    Do people at DHL recommend working with their team?

    Only some people recommend working with their team

    How we know this

    53% of people report that they wouldn’t recommend working with their immediate team to a friend

    Based on information from 398 job reviews

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • People don’t get sick pay

    Does DHL pay sick pay?

    Not always. Most people don’t get proper sick pay

    How we know this

    53% of people say they wouldn’t get paid if they were sick but scheduled to work

    Based on information from 358 job reviews

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

Good
  • Easy to book holiday

    How easy is it to book a holiday at DHL?

    Most people find it easy to book holidays

    How we know this

    66% of people report it’s easy to book holidays

    Based on information from 363 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Easy to take sick leave

    How easy is it to take sick leave at DHL?

    Most people find it easy to take sick leave

    How we know this

    69% of people report that it’s easy to take time off if they are sick

    Based on information from 323 job reviews

  • People enjoy their job

    Do people at DHL enjoy their jobs?

    Most people enjoy their job

    How we know this

    51% of people report they enjoy their job

    Based on information from 71 job reviews

  • Enough training

    Do people get enough training when they start at DHL?

    Most people get enough training when they start

    How we know this

    72% of people report they got enough training when they started working here

    Based on information from 380 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • People are paid market rates

    Does DHL pay market rates?

    Most people are paid market rates

    How we know this

    52% of people are paid average or more than the typical pay for the type of work they do

    Based on information from 284 job reviews

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • People get proper breaks

    Do people at DHL get proper breaks?

    Most people get proper breaks

    How we know this

    74% of people report that they get to take proper breaks

    Based on information from 362 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • 4+ weeks notice of shifts

    How much notice do people get of their shift pattern at DHL?

    Most people get 4 weeks notice of when they’re working

    How we know this

    • 25% report getting one week notice or less
    • 3% report getting two weeks notice
    • 1% report getting three weeks notice
    • 31% report getting four weeks notice or more
    • 40% report having a fixed rota

    Based on information from 330 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Managers are respectful

    Do people at DHL feel treated by respect by their managers?

    Most people feel treated with respect by their managers

    How we know this

    61% of people say they’re treated with respect by their managers

    Based on information from 346 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Well informed about head office

    Do workers feel well informed about how DHL is doing?

    Most people feel well informed about how the company is doing

    How we know this

    53% of people feel that they are kept well informed about how the company is doing as a whole

    Based on information from 353 job reviews

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Excellent
  • No short notice shift changes

    Do DHL managers change shifts at short notice?

    Managers don’t change people’s shifts at short notice

    How we know this

    86% of people say their manager doesn’t changes their shifts at the last minute

    Based on information from 322 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • People are paid enough to live on

    Does DHL pay enough to live on?

    People are paid enough to live on

    How we know this

    90% of people say they are paid at or above the Real Living Wage for where they live

    Based on information from 355 job reviews

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

  • Good for students

    Is a DHL job good for students?

    Students say this is a good place to work if you’re studying

    How we know this

    86% of students report this is a good place to work if you’re studying

    Based on information from 14 job reviews

    Why this matters

    A good job should allow you to fit work around important things in your life, like studying.

    Life isn’t just about work. Good jobs make space for you to do well in both.

  • No unpaid extra work

    Do workers at DHL do extra work that they don't get paid for?

    No. People don’t do unpaid extra work

    How we know this

    81% of people report that they don’t do extra unpaid work

    Based on information from 303 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

  • People don’t worry about getting enough hours

    Do workers at DHL worry about hours?

    People don’t worry about getting enough hours

    How we know this

    88% of people report they don’t worry about getting enough hours

    Based on information from 257 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

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How DHL ranks

DHL ranks joint 5th to work for in delivery driver jobs

  1. 4 Just Eat
    6.4
  2. 5= DHL
    6.3
  3. 5= FedEx
    6.3
See how all the delivery driver jobs rank

Pay ranges at DHL

  1. Warehouse operative

    £8.73–12.66 per hour

  2. HGV driver

    £10.72–15.15 per hour

  3. Delivery driver

    £9.45–13.51 per hour

  4. Administrator

    £10.12–15.53 per hour

  5. Forklift driver

    £9.50–12.86 per hour

  6. Ramp agent

    £11.13–12.31 per hour

  7. Manager

    £15.72–28.14 per hour

  8. Team leader

    £9.49–14.98 per hour

Find out more about pay at DHL

DHL job reviews

  • Best thing

    good collegues

    Worst thing

    Annualised contract and managers without experiences in warehouse. They do have experience in managing people but had n ide what is going on side.

    6.3

    Employee, May 2021

  • Best thing

    Realitivly stress free

    Worst thing

    Totally antisocial hours and semi jightvwork that lowers life expectancy

    4.9

    Employee, April 2021

See all 112 DHL job reviews

About

DHL is a courier company.

dhl.co.uk

Jobs by location

  1. Berkshire

    26 job openings

  2. Greater London

    14 job openings

  3. Derbyshire

    11 job openings

  4. West Midlands

    11 job openings

  5. Warwickshire

    10 job openings

  6. Oxfordshire

    8 job openings

  7. Northamptonshire

    7 job openings

  8. Devon

    4 job openings

  9. Hertfordshire

    3 job openings

  10. Leicestershire

    3 job openings

  11. Midlothian

    3 job openings

  12. Cambridgeshire

    2 job openings

  13. West Yorkshire

    2 job openings

  14. City of Glasgow

    2 job openings

  15. Bristol

    1 job opening

  16. Buckinghamshire

    1 job opening

  17. Essex

    1 job opening

  18. Lancashire

    1 job opening

See all DHL jobs

Handy to know

How much notice do people get of their shifts?

25%
3%
31%
40%

Based on 330 employees

What contracts are people on?

Full time 86% report having full time contracts (more than 35 hours)

Based on 228 employees

How are people paid?

59%
by the hour
41%
an annual salary

Based on 401 employees

Top 5 delivery companies

Based on job reviews from 3,500 employees.

Royal Mail

Reviewed by 1,244 employees

6.6

UPS

Reviewed by 109 employees

6.6

Amazon

Reviewed by 1,022 employees

6.6

Just Eat

Reviewed by 22 employees

6.4

DHL

Reviewed by 401 employees

6.3

Bottom 5 delivery companies

Based on job reviews from 3,500 employees.

Deliveroo

Reviewed by 38 employees

5.7

DPD

Reviewed by 151 employees

5.6

Yodel

Reviewed by 57 employees

5.1

Hermes

Reviewed by 143 employees

4.9

DX

Reviewed by 30 employees

4.9

Thinking of working at DHL?

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