5.0

Costa Coffee

Store manager at Costa Coffee

People in this role may also be known as retail store and shop managers.

34 workers in this role at Costa Coffee have taken the survey.

How much does Costa Coffee pay store managers?

Store manager at Costa Coffee
£9.30–13.62
Typical range
£8.97–17.00

Store manager employees at Costa Coffee are typically paid £9.30–13.62 an hour, based on data from 33 employees.

Compare pay rates at Costa Coffee

What is management like for store manager employees at Costa Coffee?

407 people shared what they think about this job…

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Bad
  • Head office doesn’t understand the frontline

    Do store managers think Costa Coffee head office understands what's happening where they work?

    People think head office doesn’t understand what’s happening where they work

    How we know this

    94% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work

    Based on information from 32 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

Good
  • Managers are respectful

    Do store managers at Costa Coffee feel treated by respect by their managers?

    Most people feel treated with respect by their managers

    How we know this

    68% of people say they’re treated with respect by their managers

    Based on information from 28 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

Here’s a recent review that mentions management:

  • Best thing

    The perks
    The opening hours
    The manageress
    The way team is kept up to date

    Worst thing

    Even a 10hr shift is only a half hour break

    7.8

    Employee, July 2021

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What are the hours like for store manager employees at Costa Coffee?

407 people shared what they think about this job…

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Bad
  • Less than 4 weeks notice of shifts

    How much notice do store managers get of their shift pattern at Costa Coffee?

    People don’t get 4 weeks notice of when they’re working

    How we know this

    • 29% report getting one week notice or less
    • 55% report getting two weeks notice
    • 3% report getting three weeks notice
    • 13% report getting four weeks notice or more
    • 0% report having a fixed rota

    Based on information from 31 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • People do unpaid extra work

    Do store managers at Costa Coffee do extra work that they don't get paid for?

    Yes. People do unpaid extra work

    How we know this

    81% of people report that they do extra work that they don’t get paid for

    Based on information from 31 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Not great
  • Contracts don’t match the hours people work

    Do store managers work the same number they are contracted for at Costa Coffee?

    Only some people work the same number of hours they’re contracted for

    How we know this

    67% of people report working 8 hours or more than they’re contracted for each week

    Based on information from 6 job reviews

    Why this matters

    At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.

    It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.

    This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.

  • Not easy to take sick leave

    How easy is it for store managers to take sick leave at Costa Coffee?

    Most people find it hard to take sick leave

    How we know this

    59% of people report that it’s hard to take time off if they are sick

    Based on information from 29 job reviews

  • People don’t get proper breaks

    Do store managers at Costa Coffee get proper breaks?

    Most people don’t get proper breaks

    How we know this

    59% of people report that they don’t get to take proper breaks

    Based on information from 32 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

Good
  • No short notice shift changes

    Do Costa Coffee managers change store managers shifts at short notice?

    Most managers don’t change people’s shifts at short notice

    How we know this

    73% of people say their manager doesn’t changes their shifts at the last minute

    Based on information from 30 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

Excellent
  • Easy to book holiday

    How easy is it for store managers to book a holiday at Costa Coffee?

    People find it easy to book holidays

    How we know this

    87% of people report it’s easy to book holidays

    Based on information from 31 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Good choice of shifts

    Do store managers at Costa Coffee get to choose the shifts they work?

    People get enough choice over which shifts they work

    How we know this

    89% report that their manager gives them enough choice over which shifts they work

    Based on information from 9 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • People don’t worry about getting enough hours

    Do store managers at Costa Coffee worry about hours?

    People don’t worry about getting enough hours

    How we know this

    83% of people report they don’t worry about getting enough hours

    Based on information from 6 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

Here’s a recent review that mentions hours:

  • Best thing

    The drinks

    Worst thing

    Having less people on the team due to cutting hours increase stress for other employees

    5.2

    Employee, November 2021

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What is career progression like for store managers at Costa Coffee?

407 people shared what they think about this job…

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Good
  • Enough training

    Do store managers get enough training when they start at Costa Coffee?

    Most people get enough training when they start

    How we know this

    56% of people report they got enough training when they started working here

    Based on information from 32 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Opportunities to progress

    Are store managers given support to progress at Costa Coffee?

    Most people are given support to progress here

    How we know this

    In the last year, 65% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 31 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

Latest reviews from store managers at Costa Coffee

10 employees left their honest reviews of this employer…

You can read them by joining Breakroom for free today.

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  • Best thing

    Interaction with the public

    Worst thing

    Too many demands to meet. Under staffed at all times & still expecting you to run around for the company.

    3.0

    Employee, October 2021

  • Best thing

    It's easy work.

    Worst thing

    Work life balance is non existant

    3.0

    Employee, October 2021

  • Best thing

    Spending time with customers, making people smile 😊

    Worst thing

    Finnish late

    8.4

    Employee, September 2021

  • Best thing

    People, team, active

    Worst thing

    Stress, inconsistency, cusomers

    5.5

    Employee, September 2021

  • Best thing

    Serving customers

    Worst thing

    Manage employees and keep track of the unreasonable targets

    3.0

    Employee, July 2021

  • Best thing

    The people.

    Worst thing

    Not having time to concentrate on the important things like cleaning and people due to not being given enough hours

    6.0

    Employee, June 2021

  • Best thing

    Team as great people with passion and amazing customer service. And also customers which are nice and understanding (sometimes not)

    Worst thing

    Misleading, mismanagement, giving to much to do within short notice time. Big pressure towards internal checks when short of staff, standalone treading.

    2.8

    Employee, May 2021

  • Best thing

    Set my own schedule

    Worst thing

    Rude customer

    6.1

    Employee, April 2021

  • Best thing

    Doing my own schedule

    Worst thing

    Higher management and customers

    4.9

    Store manager, March 2021

  • Best thing

    Free drinks, half price food. Great training resources and progression opportunities. Friendly diverse teams, lovely stores. Clear management structure. Company is investing heavily in new technologies. Flexible shifts/contracts.

    Worst thing

    Customers can be very difficult and frustrating. Long days. Very strict policy and procedures/standards. Payroll aren’t brilliant, they often mess things up especially around furlough.

    6.1

    Store manager, February 2021

Latest vacancies for store managers at Costa Coffee

See all Costa Coffee store manager jobs

How Costa Coffee ranks

Costa Coffee ranks joint 72nd to work for in retail store or shop manager employers

  1. 72= B&M
    5.0
  2. 72= Costa Coffee
    5.0
  3. 72= Farmfoods
    5.0