5.0

Costa Coffee

Team member at Costa Coffee

People in this role may also be known as retail and sales assistants.

7 workers in this role at Costa Coffee have taken the survey.

How much does Costa Coffee pay team members?

Team member at Costa Coffee
£7.52–9.75
Typical range
£7.36–10.00

Team member employees at Costa Coffee are typically paid £7.52–9.75 an hour, based on data from 7 employees.

Compare pay rates at Costa Coffee

What is management like for team member employees at Costa Coffee?

408 people shared what they think about this job…

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Good
  • Managers are respectful

    Do team members at Costa Coffee feel treated by respect by their managers?

    Most people feel treated with respect by their managers

    How we know this

    71% of people say they’re treated with respect by their managers

    Based on information from 7 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

Here’s a recent review that mentions management:

  • Best thing

    The perks
    The opening hours
    The manageress
    The way team is kept up to date

    Worst thing

    Even a 10hr shift is only a half hour break

    7.8

    Employee, July 2021

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What are the hours like for team member employees at Costa Coffee?

408 people shared what they think about this job…

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Bad
  • Less than 4 weeks notice of shifts

    How much notice do team members get of their shift pattern at Costa Coffee?

    People don’t get 4 weeks notice of when they’re working

    How we know this

    • 83% report getting one week notice or less
    • 0% report getting two weeks notice
    • 17% report getting three weeks notice
    • 0% report getting four weeks notice or more
    • 0% report having a fixed rota

    Based on information from 6 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

Not great
  • People worry about getting enough hours

    Do team members at Costa Coffee worry about hours?

    Most people worry about getting enough hours

    How we know this

    57% of people report they worry about getting enough hours

    Based on information from 7 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

Good
  • Good choice of shifts

    Do team members at Costa Coffee get to choose the shifts they work?

    Most people get enough choice over which shifts they work

    How we know this

    57% report that their manager gives them enough choice over which shifts they work

    Based on information from 7 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • No short notice shift changes

    Do Costa Coffee managers change team members shifts at short notice?

    Most managers don’t change people’s shifts at short notice

    How we know this

    67% of people say their manager doesn’t changes their shifts at the last minute

    Based on information from 6 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

Excellent
  • Easy to book holiday

    How easy is it for team members to book a holiday at Costa Coffee?

    People find it easy to book holidays

    How we know this

    80% of people report it’s easy to book holidays

    Based on information from 5 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

Here’s a recent review that mentions hours:

  • Best thing

    The perks, pay and hours

    Worst thing

    Rude customers

    8.3

    Barista, December 2020

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What is career progression like for team members at Costa Coffee?

408 people shared what they think about this job…

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Good
  • Enough training

    Do team members get enough training when they start at Costa Coffee?

    Most people get enough training when they start

    How we know this

    71% of people report they got enough training when they started working here

    Based on information from 7 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Opportunities to progress

    Are team members given support to progress at Costa Coffee?

    Most people are given support to progress here

    How we know this

    In the last year, 67% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 6 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

Latest reviews from team members at Costa Coffee

4 employees left their honest reviews of this employer…

You can read them by joining Breakroom for free today.

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  • Best thing

    Every day is a learning day .

    6.7

    Employee, March 2021

  • Best thing

    The banter with customers

    Worst thing

    The rudeness and down right arrogance of customers

    3.4

    Team member, February 2020

  • Best thing

    The customers

    Worst thing

    Not being supported by the management

    1.6

    Team member, October 2019

  • Best thing

    Gets me out the house to do something on free days

    Worst thing

    Pay

    7.0

    Team member, October 2019

How Costa Coffee ranks

Costa Coffee ranks joint 156th to work for in retail or sales assistant employers

  1. 156= Costa Coffee
    5.0
  2. 156= Currys PC World
    5.0
  3. 156= Farmfoods
    5.0