Costa Coffee
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DismissCosta Coffee is a coffee shop chain. They specialise in serving Italian coffee.
costa.co.ukCosta Coffee job reviews
Showing 328 reviews
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Best thing
Flexible & good location
Worst thing
Constant arguments, unfair management, favouritism, hypocrisy
Costa Coffee Barista, April 2023
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Best thing
Making coffee and chatting to customers
Worst thing
Last minute shift changes without being asked, extremely busy with limited time to make drinks which results in poor quality
Costa Coffee Barista, April 2023
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Best thing
The team
Worst thing
The customers, always short staffed
Costa Coffee Supervisor, April 2023
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Best thing
I've made some really good friends through work, and I also enjoy doing the actual job and everyone is happy to help when it gets busy or I get overwhelmed
Worst thing
Some of my manager's are unprofessional and immature for example they gossip openly about people I work with
Costa Coffee Barista, March 2023
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Best thing
easy and fun and flexible
Worst thing
can be stressful sometimes especially when there isn’t good communication within the team
Costa Coffee Employee, March 2023
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Best thing
Free coffee on shift, friendly team
Worst thing
Rough area, constant safety concerns no sleep pattern
Costa Coffee Assistant manager, March 2023
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Best thing
Making drinks and nice customers
Worst thing
Rude customers, depending where you work the team can be great or not, complaints about the price
Costa Coffee Employee, March 2023
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Best thing
You are able to learn various skills. Can progress if your suited to the role.
Costa Coffee Supervisor, March 2023
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Best thing
The team
Worst thing
Basically everything, from the way the store is run, to the company as a whole
Costa Coffee Employee, February 2023
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Best thing
Colleagues and mentorship
Worst thing
Unstable hours
Costa Coffee Barista, February 2023
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Best thing
My costa is fun and we all have a laugh all day
Worst thing
Not much progression, training and lots of stress on the barista meastro
Costa Coffee Employee, February 2023
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Best thing
Free drinks
Worst thing
Almost all of it
Costa Coffee Barista, February 2023
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Best thing
Having a nice relationship to the people you're serving and feeling a place in the community, satisfaction in making good coffee for people and a flexible schedule
Worst thing
Stressful rushes of people with a lot of pressure to make sure you can make all of their orders within a very small time frame. And then to make sure that you can close up the store, also in a very small time frame.
Costa Coffee Employee, February 2023
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Best thing
Good team
Worst thing
Lots of changing shifts
Costa Coffee Barista, February 2023
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Best thing
Freebies and good barista team
Worst thing
Poor training
Lack of uniform/not reimbursed for laundry costs
Travel expenses not paid
Unpaid breaks
Work expectations too high for hourly wage
Managers are unprofessional and talk behind eachother's backCosta Coffee Barista, February 2023
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Best thing
Staff discount, other staff. Free coffee on shift
Worst thing
Rude customers. Not enough staff on shift. Labour is stretched
Costa Coffee Employee, February 2023
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Best thing
The Team
The Discounts
Relationships with some customersWorst thing
Very misunderstanding and rude customers
Always under pressure to comply with brand standards
Very stressful environment
The high expectationsCosta Coffee Barista, January 2023
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Best thing
discount, the people were like family
Worst thing
bad customers
Costa Coffee Team leader, January 2023
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Best thing
My team
DiscountsWorst thing
Manager and higher ups don’t care
Too much to do, and so much pressure on us at all times
Constant costa checks and rules are changed all the times without us knowing as well as things being picked up that never have been before
Rude customers
Hours constantly being cut or changedCosta Coffee Employee, January 2023
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Best thing
My colleagues
Worst thing
Costa cannot afford to pay extra person so we are always running working hard and still not achieving what they expect for.
Costa Coffee Assistant manager, January 2023
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Best thing
The colleagues are supportive and fun
Worst thing
The shifts not being on a fixed rota
Costa Coffee Supervisor, January 2023
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Best thing
Free drinks and working with friends
Worst thing
No breaks. Head office don't have a clue what goes on at store level.
Costa Coffee Store manager, January 2023
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Best thing
Break
Worst thing
How busy and stressful it gets
Costa Coffee Barista, January 2023
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Best thing
good pay
Worst thing
very busy 24/7
Costa Coffee Barista, January 2023
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Best thing
Free Drinks on shift
Worst thing
When shifts have been upload on to my zimply they always seem to update are rotas when either they have been published or half way through the week the hrs are either reduced or hrs have been added which usual they get added and the second things is I think they have very bad poor management.
Costa Coffee Barista, January 2023
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Best thing
Friends coffee not physically demanding
Worst thing
Customers, no staff, always working.
Costa Coffee Employee, January 2023
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Best thing
The discount and pay for someone who is in college and 18
Worst thing
Mangers do not care about you or you needs.
Rotas are messages around and give you no option to change if they’ve given you under 24 hours notice of new shiftsCosta Coffee Barista, January 2023
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Best thing
Great team for the most part, good discounts and reasonable with unavailability. Good at giving hours.
Worst thing
Only one half hour unpaid break for a 9 hour shift for a 16 year old. Not enough people put on shift most days. Gets very busy and no sympathy from supervisors, etc. when stressed over this.
Costa Coffee Barista, January 2023
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Best thing
The people (sometimes)
Worst thing
Rude and abusive customers
Drama in the workplace
Hours regularly change despite contract
Everything breaks and company refuses to fix them
Company changes common practice without consulting any actual team that does the work
I could go on and onCosta Coffee Employee, January 2023
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Best thing
The people I work with are always helpful and fun to talk to and interact with. The regular customers are also often very nice and respectful.
Worst thing
The customers, their behaviour, manners and the inconvenience they cause which could often be easily avoided if they engaged their brains every once in a while.
Costa Coffee Employee, December 2022
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Best thing
The pay, and job perks.
Worst thing
Stressful busy periods while understaffed. Shifts being changed last minute.
Costa Coffee Employee, December 2022
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Best thing
It’s an art
Worst thing
Overworked, treated badly, management doesn’t listen or care
Costa Coffee Barista, December 2022
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Best thing
perks and coworkers
Worst thing
upper management
Costa Coffee Employee, December 2022
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Best thing
People I work with
Worst thing
Poor pay, lack of help and support from mangermet
Costa Coffee Shift leader, November 2022
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Best thing
Free coffee on shift
Worst thing
The attitude of the customers. The lack of staffing daily.
Costa Coffee Barista, November 2022
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Best thing
The team and the drinks
Worst thing
Bad pay for students
Costa Coffee Barista, November 2022
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Best thing
Learning new skills
Worst thing
The manger
Costa Coffee Barista, November 2022
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Best thing
The free coffee
Worst thing
The work load, the customers, my manager
Costa Coffee Employee, November 2022
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Best thing
The majority of the people I work with are great and most of the customers are friendly. The job itself is also really fun and we get a lot of perks.
Worst thing
My manager caused drama between staff members and made it an uncomfortable place to work a lot of the time.
Costa Coffee Barista, November 2022
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Best thing
I like making coffee and i love being creative with my drinks
Worst thing
Customers walk all over you, and you have to take it
Costa Coffee Employee, November 2022
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Best thing
Team
Customers
It’s fun and fits into my lifeWorst thing
Head office will come in and add to the queue rather then support
Costa Coffee Employee, November 2022
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Best thing
The team
When things go well it’s a pleasureWorst thing
More bad days than good
Costa Coffee Store manager, November 2022
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Best thing
it’s a fun enjoyable environment
Worst thing
they pay
Costa Coffee Barista, November 2022
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Best thing
Certain customers just make u wanna work there one of my regulars gave me a saxophone 😭
Worst thing
Cappuccino people
Costa Coffee Barista, November 2022
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Best thing
Customers and applying training and making people happy
Worst thing
Area manager dose not like me
Costa Coffee Assistant manager, October 2022
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Best thing
Free coffee on shift
Worst thing
The management. The customers. The way the stores run. Being short staffed all the time. Having to contanslty pick up the work of others.
Costa Coffee Employee, October 2022
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Best thing
All friends in the team
Worst thing
The stress that comes with fave paced pressure
Costa Coffee Assistant manager, October 2022
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Best thing
The other team members I get to work with and making the drinks
Worst thing
Busy drive thru, customers who complain about every little thing, no training just learn as you go, unpaid breaks, super stressful, understaffed bug somehow no hours left to schedule more people?!
Costa Coffee Employee, October 2022
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Worst thing
Long hours, not enough staff, Upper Management have never worked in store so expect the world.
Costa Coffee Employee, October 2022
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Best thing
The team getting along well. High morale majority of the time. Leaning on each other for support as and when needed.
Worst thing
Honestly, the customers. They bring whatever is bothering them, into the store, and about 8 times out of 10, they will take it out on staff.
It's a fast paced environment, with peaks and troughs consistently throughout the day. You have to keep to standard, so maintaining a good work ethic within the team is hard when people treat you as sumhuman at times.Costa Coffee Employee, October 2022