Costa Coffee job reviews

Showing 388 reviews

• Best thing

  I like the amount of benefits and perks we get even though I don't really use them.
  It's easy to communicate with my manager.
  My coworkers are really fun to work with.
  Getting paid is also really good lol

  Worst thing

  Sometimes it can be really stressful! We get busy at lot during the week and there are too many things happening at once. We need more staff.

  8.0

  Barista at Costa Coffee, May 2024

• Best thing

  The coworkers

  Worst thing

  Having to rush a close and rude customers

  5.5

  Barista at Costa Coffee, May 2024

• Best thing

  The customers

  Worst thing

  Pay. I work in a franchise Costa which is minimum wage, Equity Costas tend to get paid more, and don't base the pay on your age. Stress. Only getting 30 minutes to an hour to close down once the shop has closed, most of the time this is an unachievable goal set by head office

  3.7

  Barista at Costa Coffee, April 2024

• Best thing

  Shift supervisor skills and transferable and the barista skills make it easier to find jobs

  Worst thing

  Cut hours and thinks not being fixed

  2.3

  Barista maestro at Costa Coffee, April 2024

• Best thing

  Coworkers, easy tasks

  Worst thing

  Hours are COMPLETELY y changeable

  2.6

  Barista at Costa Coffee, April 2024

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• Best thing

  It’s not to busy

  Worst thing

  The pay

  6.6

  Barista at Costa Coffee, April 2024

• Best thing

  the skill of being a barista and the food is pretty good too. pay is good now its went up

  Worst thing

  customers, schedule, lack of cooperation between staff, management so out of touch - both in store and head office. absolute nightmare job and minimal rewards to show for it

  1.5

  Barista at Costa Coffee, April 2024

• Best thing

  My team

  Worst thing

  The small pay difference between barista and BM even though there is much more responsibility

  7.3

  Barista maestro at Costa Coffee, April 2024

• Best thing

  the team

  Worst thing

  the customers and higher management

  3.9

  Barista maestro at Costa Coffee, April 2024

• Best thing

  Good pay and easier than other jobs

  Worst thing

  The manger

  7.0

  Barista maestro at Costa Coffee, April 2024

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• Best thing

  learning new things and meeting new people

  Worst thing

  sometimes gets stressful and some rules are ridiculous

  7.6

  Barista at Costa Coffee, March 2024

• Best thing

  Working Monday to Friday

  Worst thing

  Pressure

  6.0

  Barista maestro at Costa Coffee, March 2024

• Best thing

  Making coffee is great

  Worst thing

  Everything else

  8.8

  Barista maestro at Costa Coffee, February 2024

• Best thing

  Team work within the baristas, friends I have made

  Worst thing

  Management, treatment by customers, exhausting hours, only half an hour break for 12 hour shifts, no flexibility, punished for being sick

  1.2

  Skilled barista at Costa Coffee, February 2024

• Best thing

  Setting my own schedule.
  Watching my team grow as they learn new skills and build on the ones they have.
  working with a friendly team that are like family.

  Worst thing

  expected to work 40 hours at a minimum and not getting paid for any overtime.
  Asked to come in on my days off if others are sick.
  Bothered on my days off via WhatsApp or phone calls by managers/team.
  Haven’t been able to enjoy a holiday without things going wrong & people contacting me.
  Upper management taking advantage of the team, making them clean up an overflowing toilet with poo running into cafe whilst I was on holiday. Asking us to clean up the store and open asap after a break in over Christmas. Not getting our intruder alarm sorted no matter how much we tell them to. Things breaking around the store and them not fixing it, telling us that someone will be coming soon to fix the issue but they never do.

  7.0

  Store manager at Costa Coffee, January 2024

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• Best thing

  Free coffee
  Some lovely regulars

  Worst thing

  Staff
  Head office
  The building

  1.2

  Assistant manager at Costa Coffee, January 2024

• Best thing

  Discount free coffee,

  Worst thing

  Bad management
  Non existent training
  Toxic environment
  Too stressful
  Not enough staff
  Promises to hire more staff never does
  Closing when busy is ridiculous not enough people to help but BMs get all the flack and baristas get away from it

  2.8

  Barista maestro at Costa Coffee, January 2024

• Best thing

  free coffee
  50% off in other stores
  comfy uniform/casual dress other than uniform (trousers/shoes)

  Worst thing

  stress when busy
  nasty customers

  7.1

  Barista at Costa Coffee, January 2024

• Best thing

  Close to home and shifts I get are good

  Worst thing

  Toxic
  Not enough training
  No praise

  3.4

  Barista at Costa Coffee, January 2024

• Best thing

  Regular customers and learning to be creative with drinks

  Worst thing

  Poor management and is rude to staff when your unable to come in on a day off (guilt trip)

  2.6

  Barista at Costa Coffee, December 2023

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• Best thing

  absolutely nothing

  Worst thing

  the customers and the people in charge are vile. nobody cares about your mental health at all and instead you’re supposed to allow abuse from customers because you aren’t allowed to defend yourself

  5.5

  Barista at Costa Coffee, December 2023

• Best thing

  Making the drinks

  Worst thing

  The customer

  4.2

  Barista at Costa Coffee, December 2023

• Best thing

  It’s good because work hard earn money and respect

  Worst thing

  Staff working (acting like working) are more than hard workers

  2.5

  Team leader at Costa Coffee, December 2023

• Best thing

  The customers - and the joy they bring

  Worst thing

  My managers taking badly of me behind my back a lot

  3.4

  Barista at Costa Coffee, December 2023

• Best thing

  You’re never stood around bored. It’s nice meeting new customers, and coworkers are typically friendly. Management are quite involved & will do what they can to help you.

  Worst thing

  Customers are awful. The shop is too busy, and nobody (i.e. customers) seems to appreciate how hard the team works to keep things afloat. You’re typically being judged, or given a dirty look, for things well out of your control. It’s always rather stressful, and they’re so desperate for staff they occasionally hire people who can’t even do the job.

  5.0

  Barista at Costa Coffee, December 2023

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• Best thing

  I love the customers

  Worst thing

  My manager behavior and unfair attitude with me

  1.5

  Barista at Costa Coffee, December 2023

• Best thing

  I can’t really find a good thing

  Worst thing

  The contracted hours 48 hours per week

  2.3

  Store manager at Costa Coffee, December 2023

• Best thing

  The staff
  I like being a barista
  Flexible hours

  Worst thing

  Busy

  9.4

  Barista at Costa Coffee, December 2023

• Best thing

  the friends i’ve made

  Worst thing

  the people i work with who i don’t get along with, being bossed around as i’m the youngest

  8.0

  Barista at Costa Coffee, December 2023

• Best thing

  the people i work with

  Worst thing

  how busy it gets and a lot of work to do

  7.1

  Barista at Costa Coffee, November 2023

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• Best thing

  The team and the free drinks

  Worst thing

  Manager not treating people fairly

  4.1

  Barista at Costa Coffee, November 2023

• Best thing

  Other staff members, good pay

  Worst thing

  Sometimes don’t get breaks, manager isn’t the best

  9.0

  Skilled barista at Costa Coffee, November 2023

• Best thing

  Getting free drinks and a good environment to work.

  9.9

  Barista at Costa Coffee, October 2023

• Best thing

  Free coffee and the respect

  Worst thing

  Stressful

  8.6

  Store manager at Costa Coffee, October 2023

• Best thing

  Team, flexibility, autonomy

  Worst thing

  No real progression

  8.2

  Barista maestro at Costa Coffee, September 2023

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• Best thing

  Fairly well paid, decently easy once you learn the basics

  Worst thing

  No support for management, area managers / CEO’s don’t understand anything about working in stores so they pile pressure on managers to cut hours constantly, nobody is secure in the job.

  Uptight customers give you dogs abuse on the daily.

  Stressful high octane environment from the moment the store opens till the store closes.

  6.7

  Barista maestro at Costa Coffee, August 2023

• Best thing

  Customer interactions are great. The tasks are enjoyable and colleagues are always great to work with.

  Worst thing

  Almost constantly understaffed and underappreciated. Unrealistic goals and tasks set by employer.

  3.7

  Barista maestro at Costa Coffee, August 2023

• Best thing

  Working with certain colleagues

  Worst thing

  People get paid more for less responsibility

  4.3

  Barista at Costa Coffee, July 2023

• Best thing

  Doing my own schedule

  Worst thing

  Stress

  2.8

  Store manager at Costa Coffee, July 2023

• Best thing

  making drinks and helping people

  Worst thing

  Awful pay for the amount of work and stress and also not welcomed within the team well(Often scoffed at when you ask for help)

  3.6

  Barista at Costa Coffee, July 2023

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• Best thing

  The team, daytime hours

  Worst thing

  Working weekends, unsalaried position

  6.4

  Skilled barista at Costa Coffee, July 2023

• Best thing

  Pay is slightly better than competitor rates. Manager is accommodating to everyone’s needs where possible.

  Worst thing

  Store opening hours, earliest start 4:45am

  7.8

  Supervisor at Costa Coffee, July 2023

• Best thing

  The people I work with, the discount is also good as it allows me to go there off shift and buy nice things I would otherwise avoid because they are too expensive and in my opinion not worth it.

  Worst thing

  The customers are often the most foul people you can come across and will sometimes even report you for doing your job right, just because they don't like it when you tell them no. People expect fast food service but we are not fast food. I am working basically a full time job even though it is only supposed to be part time and I rarely get days off. Hours have been cut meaning that we have to work a lot harder and customer service suffers because we are constantly in a rush when we shouldn't have to be.

  6.4

  Skilled barista at Costa Coffee, July 2023

• Best thing

  the free drinks on shift

  Worst thing

  everything else

  1.2

  Barista at Costa Coffee, July 2023

• Best thing

  team

  Worst thing

  when its busy and stressful

  5.5

  Barista at Costa Coffee, June 2023

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• Best thing

  Flexible and good bosses

  Worst thing

  A lot of stealing and constant change of staff

  8.4

  Manager at Costa Coffee, June 2023

• Best thing

  Okay pay

  Worst thing

  1 unpaid half hour break on 12 hour shift
  Make more money than last year but get less staff hours

  2.6

  Barista maestro at Costa Coffee, June 2023

• Best thing

  The majority of the team make it a nice place to work and I find a lot of the job enjoyable. The atmosphere is nice as well.

  Worst thing

  There’s a lot to do on closing shifts and normally we run over.

  9.4

  Barista at Costa Coffee, June 2023

• Best thing

  The team I work with

  Worst thing

  Stress
  Understaffed
  Overworked
  Constant pressure to do more

  2.8

  Barista maestro at Costa Coffee, May 2023

• Best thing

  No much, I would say maybe … I know how to make different coffees. But I do drink coffee myself so …?

  Worst thing

  It’s very stressful, I work in a very busy store so everyday is crazy busy. The company is cutting our hours of every store and we need more people. We always get rude and disrespectful customers so if you take things to heart or can’t deal with the pressure I would not recommend!

  3.9

  Barista maestro at Costa Coffee, May 2023