Costa Coffee

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Costa Coffee is a coffee shop chain. They specialise in serving Italian coffee.

costa.co.uk

Costa Coffee job reviews

Showing 328 reviews

  • Best thing

    Flexible & good location

    Worst thing

    Constant arguments, unfair management, favouritism, hypocrisy

    1.5

    Costa Coffee Barista, April 2023

  • Best thing

    Making coffee and chatting to customers

    Worst thing

    Last minute shift changes without being asked, extremely busy with limited time to make drinks which results in poor quality

    2.1

    Costa Coffee Barista, April 2023

  • Best thing

    The team

    Worst thing

    The customers, always short staffed

    4.7

    Costa Coffee Supervisor, April 2023

  • Best thing

    I've made some really good friends through work, and I also enjoy doing the actual job and everyone is happy to help when it gets busy or I get overwhelmed

    Worst thing

    Some of my manager's are unprofessional and immature for example they gossip openly about people I work with

    5.5

    Costa Coffee Barista, March 2023

  • Best thing

    easy and fun and flexible

    Worst thing

    can be stressful sometimes especially when there isn’t good communication within the team

    9.4

    Costa Coffee Employee, March 2023

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  • Best thing

    Free coffee on shift, friendly team

    Worst thing

    Rough area, constant safety concerns no sleep pattern

    2.8

    Costa Coffee Assistant manager, March 2023

  • Best thing

    Making drinks and nice customers

    Worst thing

    Rude customers, depending where you work the team can be great or not, complaints about the price

    2.4

    Costa Coffee Employee, March 2023

  • Best thing

    You are able to learn various skills. Can progress if your suited to the role.

    4.2

    Costa Coffee Supervisor, March 2023

  • Best thing

    The team

    Worst thing

    Basically everything, from the way the store is run, to the company as a whole

    2.8

    Costa Coffee Employee, February 2023

  • Best thing

    Colleagues and mentorship

    Worst thing

    Unstable hours

    8.4

    Costa Coffee Barista, February 2023

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  • Best thing

    My costa is fun and we all have a laugh all day

    Worst thing

    Not much progression, training and lots of stress on the barista meastro

    7.8

    Costa Coffee Employee, February 2023

  • Best thing

    Free drinks

    Worst thing

    Almost all of it

    3.0

    Costa Coffee Barista, February 2023

  • Best thing

    Having a nice relationship to the people you're serving and feeling a place in the community, satisfaction in making good coffee for people and a flexible schedule

    Worst thing

    Stressful rushes of people with a lot of pressure to make sure you can make all of their orders within a very small time frame. And then to make sure that you can close up the store, also in a very small time frame.

    5.0

    Costa Coffee Employee, February 2023

  • Best thing

    Good team

    Worst thing

    Lots of changing shifts

    6.8

    Costa Coffee Barista, February 2023

  • Best thing

    Freebies and good barista team

    Worst thing

    Poor training
    Lack of uniform/not reimbursed for laundry costs
    Travel expenses not paid
    Unpaid breaks
    Work expectations too high for hourly wage
    Managers are unprofessional and talk behind eachother's back

    1.8

    Costa Coffee Barista, February 2023

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  • Best thing

    Staff discount, other staff. Free coffee on shift

    Worst thing

    Rude customers. Not enough staff on shift. Labour is stretched

    8.2

    Costa Coffee Employee, February 2023

  • Best thing

    The Team
    The Discounts
    Relationships with some customers

    Worst thing

    Very misunderstanding and rude customers
    Always under pressure to comply with brand standards
    Very stressful environment
    The high expectations

    7.0

    Costa Coffee Barista, January 2023

  • Best thing

    discount, the people were like family

    Worst thing

    bad customers

    9.1

    Costa Coffee Team leader, January 2023

  • Best thing

    My team
    Discounts

    Worst thing

    Manager and higher ups don’t care
    Too much to do, and so much pressure on us at all times
    Constant costa checks and rules are changed all the times without us knowing as well as things being picked up that never have been before
    Rude customers
    Hours constantly being cut or changed

    2.1

    Costa Coffee Employee, January 2023

  • Best thing

    My colleagues

    Worst thing

    Costa cannot afford to pay extra person so we are always running working hard and still not achieving what they expect for.

    3.7

    Costa Coffee Assistant manager, January 2023

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  • Best thing

    The colleagues are supportive and fun

    Worst thing

    The shifts not being on a fixed rota

    6.4

    Costa Coffee Supervisor, January 2023

  • Best thing

    Free drinks and working with friends

    Worst thing

    No breaks. Head office don't have a clue what goes on at store level.

    5.5

    Costa Coffee Store manager, January 2023

  • Best thing

    Break

    Worst thing

    How busy and stressful it gets

    7.1

    Costa Coffee Barista, January 2023

  • Best thing

    good pay

    Worst thing

    very busy 24/7

    7.4

    Costa Coffee Barista, January 2023

  • Best thing

    Free Drinks on shift

    Worst thing

    When shifts have been upload on to my zimply they always seem to update are rotas when either they have been published or half way through the week the hrs are either reduced or hrs have been added which usual they get added and the second things is I think they have very bad poor management.

    1.1

    Costa Coffee Barista, January 2023

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  • Best thing

    Friends coffee not physically demanding

    Worst thing

    Customers, no staff, always working.

    3.7

    Costa Coffee Employee, January 2023

  • Best thing

    The discount and pay for someone who is in college and 18

    Worst thing

    Mangers do not care about you or you needs.
    Rotas are messages around and give you no option to change if they’ve given you under 24 hours notice of new shifts

    1.9

    Costa Coffee Barista, January 2023

  • Best thing

    Great team for the most part, good discounts and reasonable with unavailability. Good at giving hours.

    Worst thing

    Only one half hour unpaid break for a 9 hour shift for a 16 year old. Not enough people put on shift most days. Gets very busy and no sympathy from supervisors, etc. when stressed over this.

    8.0

    Costa Coffee Barista, January 2023

  • Best thing

    The people (sometimes)

    Worst thing

    Rude and abusive customers
    Drama in the workplace
    Hours regularly change despite contract
    Everything breaks and company refuses to fix them
    Company changes common practice without consulting any actual team that does the work
    I could go on and on

    2.4

    Costa Coffee Employee, January 2023

  • Best thing

    The people I work with are always helpful and fun to talk to and interact with. The regular customers are also often very nice and respectful.

    Worst thing

    The customers, their behaviour, manners and the inconvenience they cause which could often be easily avoided if they engaged their brains every once in a while.

    9.4

    Costa Coffee Employee, December 2022

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  • Best thing

    The pay, and job perks.

    Worst thing

    Stressful busy periods while understaffed. Shifts being changed last minute.

    7.6

    Costa Coffee Employee, December 2022

  • Best thing

    It’s an art

    Worst thing

    Overworked, treated badly, management doesn’t listen or care

    1.1

    Costa Coffee Barista, December 2022

  • Best thing

    perks and coworkers

    Worst thing

    upper management

    1.1

    Costa Coffee Employee, December 2022

  • Best thing

    People I work with

    Worst thing

    Poor pay, lack of help and support from mangermet

    1.0

    Costa Coffee Shift leader, November 2022

  • Best thing

    Free coffee on shift

    Worst thing

    The attitude of the customers. The lack of staffing daily.

    9.4

    Costa Coffee Barista, November 2022

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  • Best thing

    The team and the drinks

    Worst thing

    Bad pay for students

    7.3

    Costa Coffee Barista, November 2022

  • Best thing

    Learning new skills

    Worst thing

    The manger

    5.5

    Costa Coffee Barista, November 2022

  • Best thing

    The free coffee

    Worst thing

    The work load, the customers, my manager

    1.2

    Costa Coffee Employee, November 2022

  • Best thing

    The majority of the people I work with are great and most of the customers are friendly. The job itself is also really fun and we get a lot of perks.

    Worst thing

    My manager caused drama between staff members and made it an uncomfortable place to work a lot of the time.

    4.3

    Costa Coffee Barista, November 2022

  • Best thing

    I like making coffee and i love being creative with my drinks

    Worst thing

    Customers walk all over you, and you have to take it

    6.1

    Costa Coffee Employee, November 2022

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  • Best thing

    Team
    Customers
    It’s fun and fits into my life

    Worst thing

    Head office will come in and add to the queue rather then support

    9.6

    Costa Coffee Employee, November 2022

  • Best thing

    The team
    When things go well it’s a pleasure

    Worst thing

    More bad days than good

    6.4

    Costa Coffee Store manager, November 2022

  • Best thing

    it’s a fun enjoyable environment

    Worst thing

    they pay

    4.6

    Costa Coffee Barista, November 2022

  • Best thing

    Certain customers just make u wanna work there one of my regulars gave me a saxophone 😭

    Worst thing

    Cappuccino people

    5.0

    Costa Coffee Barista, November 2022

  • Best thing

    Customers and applying training and making people happy

    Worst thing

    Area manager dose not like me

    7.6

    Costa Coffee Assistant manager, October 2022

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  • Best thing

    Free coffee on shift

    Worst thing

    The management. The customers. The way the stores run. Being short staffed all the time. Having to contanslty pick up the work of others.

    2.8

    Costa Coffee Employee, October 2022

  • Best thing

    All friends in the team

    Worst thing

    The stress that comes with fave paced pressure

    7.3

    Costa Coffee Assistant manager, October 2022

  • Best thing

    The other team members I get to work with and making the drinks

    Worst thing

    Busy drive thru, customers who complain about every little thing, no training just learn as you go, unpaid breaks, super stressful, understaffed bug somehow no hours left to schedule more people?!

    4.2

    Costa Coffee Employee, October 2022

  • Worst thing

    Long hours, not enough staff, Upper Management have never worked in store so expect the world.

    1.6

    Costa Coffee Employee, October 2022

  • Best thing

    The team getting along well. High morale majority of the time. Leaning on each other for support as and when needed.

    Worst thing

    Honestly, the customers. They bring whatever is bothering them, into the store, and about 8 times out of 10, they will take it out on staff.
    It's a fast paced environment, with peaks and troughs consistently throughout the day. You have to keep to standard, so maintaining a good work ethic within the team is hard when people treat you as sumhuman at times.

    7.8

    Costa Coffee Employee, October 2022