Costa Coffee
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DismissCosta Coffee is a coffee shop chain. They specialise in serving Italian coffee.
costa.co.ukCosta Coffee job reviews
Showing 328 reviews
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Best thing
learning new things and meeting new people
Worst thing
sometimes gets stressful and some rules are ridiculous
Costa Coffee Barista, March 2024
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Best thing
Working Monday to Friday
Worst thing
Pressure
Costa Coffee Employee, March 2024
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Best thing
Making coffee is great
Worst thing
Everything else
Costa Coffee Employee, February 2024
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Best thing
Team work within the baristas, friends I have made
Worst thing
Management, treatment by customers, exhausting hours, only half an hour break for 12 hour shifts, no flexibility, punished for being sick
Costa Coffee Employee, February 2024
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Best thing
Setting my own schedule.
Watching my team grow as they learn new skills and build on the ones they have.
working with a friendly team that are like family.Worst thing
expected to work 40 hours at a minimum and not getting paid for any overtime.
Asked to come in on my days off if others are sick.
Bothered on my days off via WhatsApp or phone calls by managers/team.
Haven’t been able to enjoy a holiday without things going wrong & people contacting me.
Upper management taking advantage of the team, making them clean up an overflowing toilet with poo running into cafe whilst I was on holiday. Asking us to clean up the store and open asap after a break in over Christmas. Not getting our intruder alarm sorted no matter how much we tell them to. Things breaking around the store and them not fixing it, telling us that someone will be coming soon to fix the issue but they never do.Costa Coffee Store manager, January 2024
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Best thing
Free coffee
Some lovely regularsWorst thing
Staff
Head office
The buildingCosta Coffee Assistant manager, January 2024
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Best thing
Discount free coffee,
Worst thing
Bad management
Non existent training
Toxic environment
Too stressful
Not enough staff
Promises to hire more staff never does
Closing when busy is ridiculous not enough people to help but BMs get all the flack and baristas get away from itCosta Coffee Employee, January 2024
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Best thing
free coffee
50% off in other stores
comfy uniform/casual dress other than uniform (trousers/shoes)Worst thing
stress when busy
nasty customersCosta Coffee Barista, January 2024
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Best thing
Close to home and shifts I get are good
Worst thing
Toxic
Not enough training
No praiseCosta Coffee Barista, January 2024
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Best thing
Regular customers and learning to be creative with drinks
Worst thing
Poor management and is rude to staff when your unable to come in on a day off (guilt trip)
Costa Coffee Barista, December 2023
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Best thing
absolutely nothing
Worst thing
the customers and the people in charge are vile. nobody cares about your mental health at all and instead you’re supposed to allow abuse from customers because you aren’t allowed to defend yourself
Costa Coffee Barista, December 2023
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Best thing
Making the drinks
Worst thing
The customer
Costa Coffee Barista, December 2023
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Best thing
It’s good because work hard earn money and respect
Worst thing
Staff working (acting like working) are more than hard workers
Costa Coffee Team leader, December 2023
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Best thing
The customers - and the joy they bring
Worst thing
My managers taking badly of me behind my back a lot
Costa Coffee Barista, December 2023
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Best thing
You’re never stood around bored. It’s nice meeting new customers, and coworkers are typically friendly. Management are quite involved & will do what they can to help you.
Worst thing
Customers are awful. The shop is too busy, and nobody (i.e. customers) seems to appreciate how hard the team works to keep things afloat. You’re typically being judged, or given a dirty look, for things well out of your control. It’s always rather stressful, and they’re so desperate for staff they occasionally hire people who can’t even do the job.
Costa Coffee Barista, December 2023
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Best thing
I love the customers
Worst thing
My manager behavior and unfair attitude with me
Costa Coffee Barista, December 2023
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Best thing
I can’t really find a good thing
Worst thing
The contracted hours 48 hours per week
Costa Coffee Store manager, December 2023
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Best thing
The staff
I like being a barista
Flexible hoursWorst thing
Busy
Costa Coffee Barista, December 2023
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Best thing
the friends i’ve made
Worst thing
the people i work with who i don’t get along with, being bossed around as i’m the youngest
Costa Coffee Barista, December 2023
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Best thing
the people i work with
Worst thing
how busy it gets and a lot of work to do
Costa Coffee Barista, November 2023
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Best thing
The team and the free drinks
Worst thing
Manager not treating people fairly
Costa Coffee Barista, November 2023
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Best thing
Other staff members, good pay
Worst thing
Sometimes don’t get breaks, manager isn’t the best
Costa Coffee Employee, November 2023
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Best thing
Getting free drinks and a good environment to work.
Costa Coffee Barista, October 2023
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Best thing
Free coffee and the respect
Worst thing
Stressful
Costa Coffee Store manager, October 2023
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Best thing
Team, flexibility, autonomy
Worst thing
No real progression
Costa Coffee Employee, September 2023
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Best thing
Fairly well paid, decently easy once you learn the basics
Worst thing
No support for management, area managers / CEO’s don’t understand anything about working in stores so they pile pressure on managers to cut hours constantly, nobody is secure in the job.
Uptight customers give you dogs abuse on the daily.
Stressful high octane environment from the moment the store opens till the store closes.
Costa Coffee Employee, August 2023
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Best thing
Customer interactions are great. The tasks are enjoyable and colleagues are always great to work with.
Worst thing
Almost constantly understaffed and underappreciated. Unrealistic goals and tasks set by employer.
Costa Coffee Employee, August 2023
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Best thing
Working with certain colleagues
Worst thing
People get paid more for less responsibility
Costa Coffee Barista, July 2023
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Best thing
Doing my own schedule
Worst thing
Stress
Costa Coffee Store manager, July 2023
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Best thing
making drinks and helping people
Worst thing
Awful pay for the amount of work and stress and also not welcomed within the team well(Often scoffed at when you ask for help)
Costa Coffee Barista, July 2023
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Best thing
The team, daytime hours
Worst thing
Working weekends, unsalaried position
Costa Coffee Employee, July 2023
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Best thing
Pay is slightly better than competitor rates. Manager is accommodating to everyone’s needs where possible.
Worst thing
Store opening hours, earliest start 4:45am
Costa Coffee Supervisor, July 2023
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Best thing
The people I work with, the discount is also good as it allows me to go there off shift and buy nice things I would otherwise avoid because they are too expensive and in my opinion not worth it.
Worst thing
The customers are often the most foul people you can come across and will sometimes even report you for doing your job right, just because they don't like it when you tell them no. People expect fast food service but we are not fast food. I am working basically a full time job even though it is only supposed to be part time and I rarely get days off. Hours have been cut meaning that we have to work a lot harder and customer service suffers because we are constantly in a rush when we shouldn't have to be.
Costa Coffee Employee, July 2023
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Best thing
the free drinks on shift
Worst thing
everything else
Costa Coffee Barista, July 2023
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Best thing
team
Worst thing
when its busy and stressful
Costa Coffee Barista, June 2023
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Best thing
Flexible and good bosses
Worst thing
A lot of stealing and constant change of staff
Costa Coffee Manager, June 2023
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Best thing
Okay pay
Worst thing
1 unpaid half hour break on 12 hour shift
Make more money than last year but get less staff hoursCosta Coffee Employee, June 2023
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Best thing
The majority of the team make it a nice place to work and I find a lot of the job enjoyable. The atmosphere is nice as well.
Worst thing
There’s a lot to do on closing shifts and normally we run over.
Costa Coffee Barista, June 2023
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Best thing
The team I work with
Worst thing
Stress
Understaffed
Overworked
Constant pressure to do moreCosta Coffee Employee, May 2023
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Best thing
No much, I would say maybe … I know how to make different coffees. But I do drink coffee myself so …?
Worst thing
It’s very stressful, I work in a very busy store so everyday is crazy busy. The company is cutting our hours of every store and we need more people. We always get rude and disrespectful customers so if you take things to heart or can’t deal with the pressure I would not recommend!
Costa Coffee Employee, May 2023
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Best thing
The team I work with
Worst thing
There's just too much to do
Costa Coffee Employee, May 2023
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Best thing
Everyday is challenging!
Worst thing
Unreliable managers
Costa Coffee Supervisor, May 2023
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Best thing
when the manager isn’t there
Worst thing
manger screams in our faces
Costa Coffee Barista, May 2023
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Best thing
The team and the fun created.
Worst thing
The expectations, sometimes the customers, the minimal labour allowance. The stress.
Costa Coffee Team Leader, May 2023
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Best thing
Flexible hours, great staff
Worst thing
Lack of training - it took about 1 year for me to be fully comfortable that i knew what to do
Costa Coffee Barista, May 2023
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Best thing
making the coffee if you like coffee
Worst thing
management and customers. plus the unrealistic standards we’re given
Costa Coffee Employee, April 2023
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Best thing
The ppl I work with
Worst thing
The bosses
Costa Coffee Barista, April 2023
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Best thing
Good flexibility depending on the manager you have.
Free coffee at work and 50% discount in pretty much every store.
Worst thing
Getting cover when sick is difficult
Sometimes the working hours include early mornings or late evenings which you can end up working both, for example a 7-9pm close for a 5:30am start which takes a toll.
There can sometimes be that corporate feel between you as the employee and the rest of the company where it’s all about the money and nothing else is taken into consideration. For example so many hours at the minute have been cut and pretty much all stores are working bare bones right now and it just causes so much stress that shouldn’t be there.
Costa Coffee Employee, April 2023
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Best thing
You get 50% discount
Worst thing
Rude customers, long working shift’s, unpaid brake, too much taxes
Costa Coffee Barista, April 2023
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Best thing
The people I work with
Worst thing
Customers who are rude and don't treat you like a human being
Costa Coffee Barista, April 2023