Costa Coffee

I got on with some of the team well, free drinks and I had fun making drinks for customers. I had a good pay.

I had a rude barista maestro. The shifts were difficult, sometimes I had to do a closing shift and then an opening shift the next day and I worked at a branch with a closing time of 10pm.

the team are amazing

it’s sometimes stressful

Some nice staff

Extreme sales pressure.
Promotions making it extremely hard to do job efficiently and effectively. Head office has no idea how tough sales are to push. Constant work related emails/texts on days off. Late shifts so unsociable hours. Constant rota changes. No work/life balance

Staff are treated with no respect

Set my own schedule

Rude customer

good pay, decent benefits, nice team.

head office cutting hours, being short staffed.

Every day is a learning day .

My colleagues and discount

The pay

Doing my own schedule

Higher management and customers

My team

Head office creating to many changes

The team I work with - we’ve become like a family for the 1.5 years I’ve worked with them. The company as a whole is good to work for, with clear career progress

Staffing issues - we sometimes feel like we don’t have enough staff to cope with the business of the store, especially on weekends at peak hours. It also feels like head office don’t really take our comments into account

The atmosphere my work mates and I do enjoy making the drinks

How busy it can get and how rude the general public are towards you

Free drinks, half price food. Great training resources and progression opportunities. Friendly diverse teams, lovely stores. Clear management structure. Company is investing heavily in new technologies. Flexible shifts/contracts.

Customers can be very difficult and frustrating. Long days. Very strict policy and procedures/standards. Payroll aren’t brilliant, they often mess things up especially around furlough.

It's a fun place to be and work.

Lots to learn. Continuously changing.

Make people happy, and be appreciated

Dealing with rude people

Staff

Customers
Head office don’t listen to us as employees

Not being tied to one place of work

To many things to to remember due to another of changes

Meeting new customers and loyal customers working in a great environment

Pay and a lot of demands to achieve the impossible

My team, how supportive head office are

People who have children get priority over the rota’s

I love customer service and being a barista. Fast paced and social work suits me.

General lack of attention and care from head office who set unrealistically high expectations for store employees.

Pay, friendly staff and we are kept safe from covid.

Difficult customers and costa check

The perks, pay and hours

Rude customers

Other staff

Customers
Targets
Company doesn’t care about staff

The people- i get along with my collegues

The sress caused by working in fast food

Good pay for age

It’s not well set up for how busy it is

The perks, the pay and the ease of changing shifts if needed

The customers being rude at times

Staff, manager and pay

Sometimes very stressful and fast paced

Using skills to craft drinks and make them look and taste great for customers
Free Coffee all day every day

Pay
Hours
Lack off team support
Too fast paced

The people I work with and I enjoy doing what I do.

The stress I get.

Good team, mostly nice customers

Stress

Flexible

Hard to get extra hours at the moment

Staff, The regular customers

Supported by manager but not high ups, always pressure from high ups

Meeting customer's and rhe people i work with

the pressure and the expectations

My team

The lack of support from above, not enough labour to have enough people working making the workload more stressful. Constantly running around exhausted

making coffees, talking to customers.

management, pay, hours.

Area management
We can be replaced too easily

Free drinks on shift

Lack of communication

My team
Doing my own schedule

Last minute paperwork/reports requested
Constant pressure to increase sales
Daily reports to complete
Constant unhappy customers with ‘company lead’ complaints

Have a friendly team

Bad pay

The pay the hours the team

Per hour rate

Customer
Hours
Working days

Hard work , overtime no breaks

Customers and team

Some customers and having hours stripped out

Early shifts

The rude customers talking down to you.

Flexibility

Pay, poor staffing - difficult to cover for sickness

Free coffee

Early mornings, ridiculous targets

amazing working with multi culture. and my job it's just so easy with all the tools we are getting to help us.

nothing negative I could say that's why I been there over 6 years.

The banter with customers

The rudeness and down right arrogance of customers

The people I work directly with

Tight labour budget, overstretched, stressful to meet targets, head office unrealistic

Happy at work

Work weekends