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Costa Coffee

costa.co.uk

Breakroom Rating based on 204 job reviews

5.5/10
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This means we can measure what jobs are really like at an employer, and you can trust the Breakroom Rating to find out where’s best to work.

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Costa Coffee job reviews

Find out what Costa Coffee jobs are really like…

204 Costa Coffee employees have compared their jobs on Breakroom. Find out what they say about pay, hours, shifts and more.

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Jobs

  • 5.8/10

    Manager

    • Manages people
    • £25,000 per year, working a 48 hour week
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Proper sick pay
    2. Haven’t had any opportunities to progress
    3. Hard to change shifts

    Best thing

    Team

    Worst thing

    Customer demands

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    August 2020
  • 3.8/10

    Barista

    • £8.72 per hour
    • 25 or older
    • 1–3 years experience

    What they say about their job

    1. No unpaid extra work
    2. No paid breaks
    3. Less than a week’s notice of their shifts

    Best thing

    Colleagues

    Worst thing

    Management

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    August 2020
  • 6.1/10

    Store manager

    • Manages people
    • £27,200 per year, working a 50 hour week
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Easy to take holidays
    2. Managers don’t change their shifts at short notice
    3. Stressed
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    July 2020
  • 4.0/10

    Barista

    • £8.72 per hour
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Safe workplace
    2. No paid breaks
    3. Employer doesn’t understand what’s happening on the ground

    Best thing

    Free drinks on shift

    Worst thing

    Lack of communication

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    July 2020
  • 6.8/10

    Barista

    • £8.95 per hour
    • 25 or older
    • 1–3 years experience

    What they say about their job

    1. Treated with respect
    2. Safe workplace
    3. Hard to take holidays

    Best thing

    Making coffe

    Worst thing

    Overwhelm

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    July 2020
  • 7.2/10

    Store manager

    • Manages people
    • £25,000 per year, working a 48 hour week
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Safe workplace
    2. Proper sick pay
    3. Stressed

    Best thing

    My team
    Doing my own schedule

    Worst thing

    Last minute paperwork/reports requested
    Constant pressure to increase sales
    Daily reports to complete
    Constant unhappy customers with ‘company lead’ complaints

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    July 2020
  • 10.0/10

    Manager

    • Manages people
    • £38,000 per year, working a 40 hour week
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Not stressed
    2. Easy to change shifts
    3. Managers don’t change their shifts at short notice
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    June 2020
  • 4.5/10

    Barista

    • £8.50 per hour
    • 25 or older
    • 1–3 years experience

    What they say about their job

    1. Safe workplace
    2. Haven’t had any opportunities to progress
    3. Two weeks notice of their shifts

    Best thing

    Have a friendly team

    Worst thing

    Bad pay

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    June 2020
  • 1.6/10

    Supervisor

    • Manages people
    • £9.00 per hour
    • 25 or older
    • 1–3 years experience

    What they say about their job

    1. No paid breaks
    2. Minimum sick pay
    3. Hard to take holidays
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    June 2020
  • 8.9/10

    Barista

    • £8.92 per hour
    • Under 18 years old
    • 1–3 years experience

    What they say about their job

    1. Good for students
    2. No unpaid extra work
    3. Working lots of extra hours

    Best thing

    The pay the hours the team

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    June 2020
  • 2.2/10

    Shift manager

    • Manages people
    • £9.45 per hour
    • 21–24 years old
    • More than 3 years experience

    What they say about their job

    1. Unsafe workplace
    2. Hard to change shifts
    3. Not treated with respect

    Best thing

    Per hour rate

    Worst thing

    Customer
    Hours
    Working days

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    May 2020
  • 7.6/10

    Manager

    • Manages people
    • £28,500 per year, working a 48 hour week
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Four weeks notice of their shifts
    2. Enough training
    3. No paid breaks
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    April 2020
  • 8.2/10

    Baressta

    • £8.50 per hour
    • 25 or older
    • Less than a year experience

    What they say about their job

    1. Safe workplace
    2. Employer understands what’s happening on the ground
    3. No paid breaks
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    March 2020
  • 1.8/10

    Manager

    • Manages people
    • £25,500 per year, working a 48 hour week
    • 25 or older
    • 1–3 years experience

    What they say about their job

    1. Doing unpaid extra work
    2. Not enough training
    3. Managers change their shifts at short notice

    Worst thing

    Hard work , overtime no breaks

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    March 2020
  • 7.0/10

    Assistant manager

    • Manages people
    • £9.36 per hour
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Easy to take holidays
    2. Not stressed
    3. No paid breaks

    Best thing

    Flexible shifts easy job

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    March 2020
  • 3.6/10

    Supervisor

    • £9.16 per hour
    • 25 or older
    • Less than a year experience

    What they say about their job

    1. Have had opportunities to progress
    2. Not enough training
    3. No paid breaks
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    March 2020
  • 5.9/10

    Supervisor

    • £8.31 per hour
    • 18–20 years old
    • 1–3 years experience

    What they say about their job

    1. Tips are shared fairly
    2. One week notice of their shifts
    3. No paid breaks

    Best thing

    Customers

    Worst thing

    Collegues

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    March 2020
  • 4.6/10

    Store manager

    • Manages people
    • £21,000 per year, working a 45 hour week
    • 21–24 years old
    • 1–3 years experience

    What they say about their job

    1. Have had opportunities to progress
    2. Don’t get proper breaks
    3. Doing unpaid extra work

    Best thing

    Team members

    Worst thing

    Stress

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    March 2020
  • 7.9/10

    Barista maestro

    • £9.00 per hour
    • 25 or older
    • Less than a year experience

    What they say about their job

    1. No unpaid extra work
    2. Not stressed
    3. Minimum sick pay

    Best thing

    Team

    Worst thing

    Customers

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    March 2020
  • 7.6/10

    Manager

    • Manages people
    • £26,500 per year, working a 48 hour week
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Easy to change shifts
    2. Proper sick pay
    3. Doing unpaid extra work

    Best thing

    Customers and team

    Worst thing

    Some customers and having hours stripped out

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    March 2020
  • 2.7/10

    Supervisor

    • £9.06 per hour
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Employer doesn’t understand what’s happening on the ground
    2. Managers change their shifts at short notice
    3. Doesn’t recommend their team

    Best thing

    Early shifts

    Worst thing

    The rude customers talking down to you.

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    March 2020
  • 7.6/10

    Barista maestro

    • £9.36 per hour
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Easy to change shifts
    2. No unpaid extra work
    3. No paid breaks
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    March 2020
  • 5.2/10

    Barista

    • £7.70 per hour
    • 21–24 years old
    • Less than a year experience

    What they say about their job

    1. Safe workplace
    2. Stressed
    3. Less than a week’s notice of their shifts

    Best thing

    Customers

    Worst thing

    Coworkers

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    March 2020
  • 4.6/10

    Barista Maestro

    • £10.06 per hour
    • 21–24 years old
    • More than 3 years experience

    What they say about their job

    1. Easy to change shifts
    2. Unsafe workplace
    3. No paid breaks

    Best thing

    My colleagues

    Worst thing

    Stress

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    March 2020
  • 4.0/10

    store manager

    • Manages people
    • £26,000 per year, working a 45 hour week
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Easy to take holidays
    2. Doing unpaid extra work
    3. Employer doesn’t understand what’s happening on the ground
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    March 2020
  • 5.2/10

    Manager

    • Manages people
    • £25,000 per year, working a 40 hour week
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Safe workplace
    2. Doesn’t recommend their team
    3. Minimum sick pay
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    March 2020
  • 6.8/10

    Barista

    • £8.21 per hour
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Not stressed
    2. Good for people with caring responsiblities
    3. Managers change their shifts at short notice

    Best thing

    Flexibility

    Worst thing

    Pay, poor staffing - difficult to cover for sickness

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    March 2020
  • 6.4/10

    Barista

    • £7.70 per hour
    • 21–24 years old
    • Less than a year experience

    What they say about their job

    1. Easy to take holidays
    2. Have had opportunities to progress
    3. No paid breaks
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    March 2020
  • 5.8/10

    Assistant manager

    • Manages people
    • £10.26 per hour
    • 25 or older
    • More than 3 years experience

    What they say about their job

    1. Safe workplace
    2. Stressed
    3. Minimum sick pay

    Best thing

    Free coffee

    Worst thing

    Early mornings, ridiculous targets

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    March 2020
  • 7.9/10

    Barista Maestro

    • £8.86 per hour
    • 18–20 years old
    • 1–3 years experience

    What they say about their job

    1. Not working lots of extra hours
    2. Have had opportunities to progress
    3. One week notice of their shifts
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    March 2020
  • 2.4/10

    Store manager

    • Manages people
    • £20,000 per year, working a 40 hour week
    • 21–24 years old
    • More than 3 years experience

    What they say about their job

    1. Doesn’t recommend their team
    2. Stressed
    3. Haven’t had any opportunities to progress
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    February 2020
  • 8.7/10

    Assistant manager

    • Manages people
    • £11.66 per hour
    • 25–34 years old
    • More than 3 years experience

    What they say about their job

    1. Easy to take holidays
    2. Managers don’t change their shifts at short notice
    3. No paid breaks

    Best thing

    amazing working with multi culture. and my job it's just so easy with all the tools we are getting to help us.

    Worst thing

    nothing negative I could say that's why I been there over 6 years.

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    February 2020
  • 3.1/10

    Team member

    • £8.41 per hour
    • 25–34 years old
    • More than 3 years experience

    What they say about their job

    1. Tips are shared fairly
    2. Managers change their shifts at short notice
    3. Not enough training

    Best thing

    The banter with customers

    Worst thing

    The rudeness and down right arrogance of customers

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    February 2020
  • 7.2/10

    Customer service assistant

    • £8.10 per hour
    • 55–64 years old
    • 1–3 years experience

    What they say about their job

    1. Managers don’t change their shifts at short notice
    2. Not working lots of extra hours
    3. Minimum sick pay
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    February 2020
  • 4.2/10

    Barista

    • £8.41 per hour
    • 25–34 years old
    • More than 3 years experience

    What they say about their job

    1. Easy to take holidays
    2. Not enough training
    3. Employer doesn’t understand what’s happening on the ground

    Best thing

    The people I work directly with

    Worst thing

    Tight labour budget, overstretched, stressful to meet targets, head office unrealistic

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    February 2020
  • 6.5/10

    Manager

    • Manages people
    • £11.50 per hour
    • 34–44 years old
    • More than 3 years experience

    What they say about their job

    1. Managers don’t change their shifts at short notice
    2. Paid accurately
    3. Stressed

    Best thing

    Happy at work

    Worst thing

    Work weekends

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    February 2020
  • 4.5/10

    Supervisor

    • Manages people
    • £8.25 per hour
    • 18–20 years old
    • Less than a year experience

    What they say about their job

    1. Easy to take holidays
    2. Stressed
    3. Managers change their shifts at short notice

    Best thing

    Team

    Worst thing

    Upper management

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    February 2020
  • 7.9/10

    Barista maestro

    • £9.30 per hour
    • 18–20 years old
    • 1–3 years experience

    What they say about their job

    1. Enough training
    2. Not stressed
    3. Minimum sick pay
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    February 2020
  • 7.6/10

    Barista

    • £8.21 per hour
    • 18–20 years old
    • Less than a year experience

    What they say about their job

    1. Four weeks notice of their shifts
    2. Easy to take holidays
    3. Employer doesn’t understand what’s happening on the ground

    Best thing

    Making people’s day

    Worst thing

    Customers being rude

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    February 2020
  • 8.1/10

    Assistant manager

    • Manages people
    • £9.56 per hour
    • 25–34 years old
    • More than 3 years experience

    What they say about their job

    1. Enough training
    2. Four weeks notice of their shifts
    3. No paid breaks

    Best thing

    Free drinks
    Good training and development
    Bonus scheme

    Worst thing

    Lack of extra hours

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    December 2019
  • 7.2/10

    Manager

    • Manages people
    • £26,000 per year, working a 45 hour week
    • 25–34 years old
    • More than 3 years experience

    What they say about their job

    1. Have had opportunities to progress
    2. Easy to take holidays
    3. Minimum sick pay

    Best thing

    Everyday is different

    Worst thing

    Unpredictable staff/hiring

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    December 2019
  • 7.9/10

    Manager

    • £8.86 per hour
    • 18–20 years old
    • Less than a year experience

    What they say about their job

    1. Not stressed
    2. Have had opportunities to progress
    3. Managers change their shifts at short notice

    Best thing

    The team are amazing

    Worst thing

    When its busy it sometimes gets stressful

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    December 2019
  • 8.6/10

    Barista

    • £8.40 per hour
    • 18–20 years old
    • 1–3 years experience

    What they say about their job

    1. Not working lots of extra hours
    2. Recommends their team
    3. No paid breaks
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    December 2019
  • 5.5/10

    Assistant manager

    • Manages people
    • £10.00 per hour
    • 34–44 years old
    • More than 3 years experience

    What they say about their job

    1. Treated with respect
    2. Working lots of extra hours
    3. Minimum sick pay
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    December 2019
  • 7.2/10

    Barista

    • £9.21 per hour
    • 21–24 years old
    • Less than a year experience

    What they say about their job

    1. Easy to change shifts
    2. Enough training
    3. Employer doesn’t understand what’s happening on the ground
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    December 2019
  • 7.4/10

    Barista

    • £4.80 per hour
    • Under 18 years old
    • Less than a year experience

    What they say about their job

    1. Not stressed
    2. Enough training
    3. Less than a week’s notice of their shifts

    Best thing

    Job satisfaction

    Worst thing

    Rude customers

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    December 2019
  • 8.4/10

    Barista

    • £8.21 per hour
    • 21–24 years old
    • Less than a year experience

    What they say about their job

    1. Not working lots of extra hours
    2. Not stressed
    3. Three weeks notice of their shifts
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    December 2019
  • 8.6/10

    Barista

    • £8.21 per hour
    • 18–20 years old
    • Less than a year experience

    What they say about their job

    1. Have had opportunities to progress
    2. Easy to take holidays
    3. No paid breaks

    Best thing

    Making coffee

    Worst thing

    Cleaning the toilets

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    December 2019
  • 7.4/10

    Barista

    • £9.21 per hour
    • 18–20 years old
    • Less than a year experience

    What they say about their job

    1. Paid accurately
    2. Not working lots of extra hours
    3. Stressed

    Best thing

    Meeting new people

    Worst thing

    4am starts(exclusive to airports)

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    December 2019
  • 9.4/10

    Barista

    • £8.41 per hour
    • 18–20 years old
    • 1–3 years experience

    What they say about their job

    1. Recommends their team
    2. Not working lots of extra hours
    3. Treated with respect
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    November 2019