Costa Coffee job reviews

The local customers were the only thing that kept me going.

Anxiety, depression, over worked, underpaid, mental health, bullied by managers, not allowed time off, head office doesn’t care at all.

Working part of a great team and making hand crafted coffee.

Busy times over lunch and still delivering good service.

The drinks

Having less people on the team due to cutting hours increase stress for other employees

Team members and regular customers

Poor management, poor pay, short breaks.

Barista skills gained

Management, lack of staff, lack of respect

Good team, good pay and good benefits

Rude customers, who are rewarded for treating staff like poop, expected to do assistant managers job for no extra pay, little or no proper training for new starters now

Interaction with the public

Too many demands to meet. Under staffed at all times & still expecting you to run around for the company.

It's easy work.

Work life balance is non existant

Free coffee

Bad pay for the workload. Management are disrespectful

Spending time with customers, making people smile 😊

Finnish late

People, team, active

Stress, inconsistency, cusomers

Free drinks, good team, making coffee

Not enough hours, short staffed, customer service is much worse than before, not enough money for extra work

Making coffee, interacting with the customers, working with my friends.

Interacting with wide range of people from all backgrounds, getting to be creative.

Stressful and busy environment. Disorganised sometimes. Long hours.

Meeting people

Understaffed
Too much expected of us
Treat horribly by customers

Great team
Free coffee

Undervalued
Expectations too high for pay grade

I actually enjoy making coffee and seeing regulars and having a conversation with them.

The amount of hours pull at the moment is so much its affecting our morale. Its hard to do so much and still keep haply and hard working when you feel like you're doing 2 people's jobs.

Good team

Unsociable hours, no bank holidays off, no weekends off, too much pressure to upsell things customers don’t want

The interaction with the public and meeting new people. The training and encouragement you get to improve.

It is very hard work and can be stressful at times.

The team and regular customers!

Stressful and you have to be hard working

At moment track and trace

Ambiance, team, job as a whole

the hands on work is fun, you get to know your regular customers, improvement shows

you get a lot of responsibility you arent paid to do, the extra stress isn’t worth the pay, sometimes extra responsibilities aren’t shared fairly amongst the team

Leaving

No proper training, assume I know everything.

Making different drinks

Rude people

The perks
The opening hours
The manageress
The way team is kept up to date

Even a 10hr shift is only a half hour break

Serving customers

Manage employees and keep track of the unreasonable targets

The people.

Not having time to concentrate on the important things like cleaning and people due to not being given enough hours

Easy skill to pick up - making coffee
Enjoy coffee art

Rude members of the public

I work for my fellow colleagues, that is all.

The customers, the hours, the lack of staff, we can't have enough people on shift, we don't have nearly enough time to do everything that needs doing, there are so many different systems running and only 2 people on shift at a time to handle them, the company as a whole is far too focused on profit and not at all on staff welfare, the pay is awful, upper level management don't care about us at all, were seen as totally disposable and treated as less than human

Rude, entitled and abusive customers are treated too well by management. We don't feel we have to ability to stand up for ourselves.
If you have a bad store manager, there is little you can do to solve the situation.
Staff are often overworked. The standards to which we are expected to make drinks frequently cannot be met in the time we are expected to make them.
Higher management doesn't seem to care about the mental wellbeing of staff, only about hitting targets.

Free drinks, discounted food

Schedule is done a day before the working week starts, staff don’t know how to do their job properly, always stuck behind late cleaning because it’s so busy the store can shut at 9 and you have half an hour to clean and cash up, can’t have time off if another person is, some people who trained me were quite rude, advised in the first few weeks for our new store opening we wouldn’t be left to lead a shift as new managers, left on our own on the first day, hardly any work life balance

Staff are amazing, manager works extremely hard and comes in on their days off to make sure everyone is doing alright.

I enjoy going to work

Hard going and extremely busy

Team as great people with passion and amazing customer service. And also customers which are nice and understanding (sometimes not)

Misleading, mismanagement, giving to much to do within short notice time. Big pressure towards internal checks when short of staff, standalone treading.

Talk with customers after serving them

Busy time nobody want wait for more the 5 minutes

The work team are close and it is quite a fun job, the discount is really good and most managers are really understanding.

The stress of busy hours can get between staff and miscommunication is quite frequent. customers are also quite rude and it’s hard to deal with when you’re young because they like to blame your age on everything. You’re also on your feet for sometimes 9 hours straight for a few days in a row so it can take a toll

I got on with some of the team well, free drinks and I had fun making drinks for customers. I had a good pay.

I had a rude barista maestro. The shifts were difficult, sometimes I had to do a closing shift and then an opening shift the next day and I worked at a branch with a closing time of 10pm.

the team are amazing

it’s sometimes stressful

Some nice staff

Extreme sales pressure.
Promotions making it extremely hard to do job efficiently and effectively. Head office has no idea how tough sales are to push. Constant work related emails/texts on days off. Late shifts so unsociable hours. Constant rota changes. No work/life balance

Staff are treated with no respect

Set my own schedule

Rude customer

good pay, decent benefits, nice team.

head office cutting hours, being short staffed.

Every day is a learning day .

My colleagues and discount

The pay

Doing my own schedule

Higher management and customers

My team

Head office creating to many changes

The team I work with - we’ve become like a family for the 1.5 years I’ve worked with them. The company as a whole is good to work for, with clear career progress

Staffing issues - we sometimes feel like we don’t have enough staff to cope with the business of the store, especially on weekends at peak hours. It also feels like head office don’t really take our comments into account