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Costa Coffee

224 job reviews

5.6/10
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Breakroom Ratings are a fair and objective measure of how good an employer is.

Instead of giving us a personal opinion of their workplace, everyone on Breakroom answers the same set of questions about their job.

This means we can measure what jobs are really like at an employer, and you can trust the Breakroom Rating to find out where’s best to work.

Costa Coffee job reviews

224 Costa Coffee employees have had their jobs rated on Breakroom.

See what they say about pay, hours, shifts and more.

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Jobs

  • Best thing

    Flexible

    Worst thing

    Hard to get extra hours at the moment

    Barista, October 2020

    • £9.00 per hour
    • 25 or older
    • More than 3 years experience
    9.0/10

  • Best thing

    Staff, The regular customers

    Worst thing

    Supported by manager but not high ups, always pressure from high ups

    Assistant manager, October 2020

    • Manages people
    • £9.97 per hour
    • 25 or older
    • More than 3 years experience
    4.7/10

  • Best thing

    Meeting customer's and rhe people i work with

    Worst thing

    the pressure and the expectations

    Barista, September 2020

    • £8.71 per hour
    • 25 or older
    • 1–3 years experience
    4.4/10

  • Manager, September 2020

    • Manages people
    • £10.20 per hour
    • 25 or older
    • More than 3 years experience
    4.0/10

  • Best thing

    Flexibility with hours

    Worst thing

    Pressure

    Store manager, September 2020

    • Manages people
    • £25,800 per year, working a 45 hour week
    • 25 or older
    • More than 3 years experience
    5.2/10

  • Best thing

    My team

    Worst thing

    The lack of support from above, not enough labour to have enough people working making the workload more stressful. Constantly running around exhausted

    Store manager, September 2020

    • Manages people
    • £29,100 per year, working a 50 hour week
    • 25 or older
    • More than 3 years experience
    4.2/10

  • Best thing

    making coffees, talking to customers.

    Worst thing

    management, pay, hours.

    Barista maestro, September 2020

    • Manages people
    • £8.70 per hour
    • 21–24 years old
    • More than 3 years experience
    2.5/10

  • Best thing

    Team

    Worst thing

    Understaffing

    Barista maestro, September 2020

    • £9.45 per hour
    • 25 or older
    • More than 3 years experience
    2.7/10

  • Best thing

    Regular customers

    Worst thing

    Mean customers

    Supervisor, August 2020

    • Manages people
    • £9.25 per hour
    • 21–24 years old
    • 1–3 years experience
    7.6/10

  • Barista mastero, August 2020

    • £9.50 per hour
    • 21–24 years old
    • 1–3 years experience
    7.9/10

  • Worst thing

    Area management
    We can be replaced too easily

    Assistant manager, August 2020

    • Manages people
    • £9.70 per hour
    • 25 or older
    • More than 3 years experience
    6.3/10

  • Employee, August 2020

    • £9.00 per hour
    • 25 or older
    • 1–3 years experience
    9.0/10

  • Best thing

    Customers

    Worst thing

    Hours

    Barista, August 2020

    • £9.21 per hour
    • 21–24 years old
    • 1–3 years experience
    7.6/10

  • Best thing

    Team

    Worst thing

    Customer demands

    Manager, August 2020

    • Manages people
    • £25,000 per year, working a 48 hour week
    • 25 or older
    • More than 3 years experience
    5.5/10

  • Best thing

    Colleagues

    Worst thing

    Management

    Barista, August 2020

    • £8.72 per hour
    • 25 or older
    • 1–3 years experience
    3.8/10

  • Cafe, July 2020

    • £8.21 per hour
    • 25 or older
    • Less than a year experience
    7.4/10

  • Store manager, July 2020

    • Manages people
    • £27,200 per year, working a 50 hour week
    • 25 or older
    • More than 3 years experience
    5.8/10

  • Best thing

    Free drinks on shift

    Worst thing

    Lack of communication

    Barista, July 2020

    • £8.72 per hour
    • 25 or older
    • More than 3 years experience
    4.0/10

  • Best thing

    Making coffe

    Worst thing

    Overwhelm

    Barista, July 2020

    • £8.95 per hour
    • 25 or older
    • 1–3 years experience
    7.0/10

  • Best thing

    My team
    Doing my own schedule

    Worst thing

    Last minute paperwork/reports requested
    Constant pressure to increase sales
    Daily reports to complete
    Constant unhappy customers with ‘company lead’ complaints

    Store manager, July 2020

    • Manages people
    • £25,000 per year, working a 48 hour week
    • 25 or older
    • More than 3 years experience
    7.4/10

  • Manager, June 2020

    • Manages people
    • £38,000 per year, working a 40 hour week
    • 25 or older
    • More than 3 years experience
    10.0/10

  • Best thing

    Have a friendly team

    Worst thing

    Bad pay

    Barista, June 2020

    • £8.50 per hour
    • 25 or older
    • 1–3 years experience
    4.9/10

  • Supervisor, June 2020

    • Manages people
    • £9.00 per hour
    • 25 or older
    • 1–3 years experience
    1.6/10

  • Best thing

    The pay the hours the team

    Barista, June 2020

    • £8.92 per hour
    • Under 18 years old
    • 1–3 years experience
    9.0/10

  • Best thing

    Plan my work

    Worst thing

    Late calls

    Service, June 2020

    • £32,200 per year, working a 45 hour week
    • 25 or older
    • More than 3 years experience
    10.0/10

  • Best thing

    Per hour rate

    Worst thing

    Customer
    Hours
    Working days

    Shift manager, May 2020

    • Manages people
    • £9.45 per hour
    • 21–24 years old
    • More than 3 years experience
    2.1/10

  • Manager, May 2020

    • Manages people
    • £22,000 per year, working a 42 hour week
    • 25 or older
    • More than 3 years experience
    6.6/10

  • Store manager, April 2020

    • Manages people
    • £30,500 per year, working a 36 hour week
    • 25 or older
    • More than 3 years experience
    4.8/10

  • Manager, April 2020

    • Manages people
    • £28,500 per year, working a 48 hour week
    • 25 or older
    • More than 3 years experience
    7.6/10

  • Baressta, March 2020

    • £8.50 per hour
    • 25 or older
    • Less than a year experience
    8.3/10

  • Worst thing

    Hard work , overtime no breaks

    Manager, March 2020

    • Manages people
    • £25,500 per year, working a 48 hour week
    • 25 or older
    • 1–3 years experience
    1.7/10

  • Best thing

    Flexible shifts easy job

    Assistant manager, March 2020

    • Manages people
    • £9.36 per hour
    • 25 or older
    • More than 3 years experience
    6.8/10

  • Supervisor, March 2020

    • £9.16 per hour
    • 25 or older
    • Less than a year experience
    3.4/10

  • Best thing

    Customers

    Worst thing

    Collegues

    Supervisor, March 2020

    • £8.31 per hour
    • 18–20 years old
    • 1–3 years experience
    6.5/10

  • Best thing

    Team members

    Worst thing

    Stress

    Store manager, March 2020

    • Manages people
    • £21,000 per year, working a 45 hour week
    • 21–24 years old
    • 1–3 years experience
    4.4/10

  • Best thing

    Team

    Worst thing

    Customers

    Barista maestro, March 2020

    • £9.00 per hour
    • 25 or older
    • Less than a year experience
    8.0/10

  • Best thing

    My team

    Worst thing

    Company stand an be hard to maintain

    Manager, March 2020

    • Manages people
    • £23,000 per year, working a 41 hour week
    • 25 or older
    • More than 3 years experience
    7.0/10

  • Best thing

    Customers and team

    Worst thing

    Some customers and having hours stripped out

    Manager, March 2020

    • Manages people
    • £26,500 per year, working a 48 hour week
    • 25 or older
    • More than 3 years experience
    7.8/10

  • Best thing

    Early shifts

    Worst thing

    The rude customers talking down to you.

    Supervisor, March 2020

    • £9.06 per hour
    • 25 or older
    • More than 3 years experience
    2.6/10

  • Barista maestro, March 2020

    • £9.36 per hour
    • 25 or older
    • More than 3 years experience
    7.2/10

  • Best thing

    Customers

    Worst thing

    Coworkers

    Barista, March 2020

    • £7.70 per hour
    • 21–24 years old
    • Less than a year experience
    5.5/10

  • Best thing

    My colleagues

    Worst thing

    Stress

    Barista Maestro, March 2020

    • £10.06 per hour
    • 21–24 years old
    • More than 3 years experience
    4.9/10

  • store manager, March 2020

    • Manages people
    • £26,000 per year, working a 45 hour week
    • 25 or older
    • More than 3 years experience
    3.8/10

  • Store manager, March 2020

    • Manages people
    • £24,700 per year, working a 50 hour week
    • 25 or older
    • More than 3 years experience
    6.3/10

  • Manager, March 2020

    • Manages people
    • £25,000 per year, working a 40 hour week
    • 25 or older
    • More than 3 years experience
    4.9/10

  • Best thing

    Flexibility

    Worst thing

    Pay, poor staffing - difficult to cover for sickness

    Barista, March 2020

    • £8.21 per hour
    • 25 or older
    • More than 3 years experience
    6.5/10

  • Barista, March 2020

    • £7.70 per hour
    • 21–24 years old
    • Less than a year experience
    6.6/10

  • Best thing

    Free coffee

    Worst thing

    Early mornings, ridiculous targets

    Assistant manager, March 2020

    • Manages people
    • £10.26 per hour
    • 25 or older
    • More than 3 years experience
    5.5/10

  • Barista Maestro, March 2020

    • £8.86 per hour
    • 18–20 years old
    • 1–3 years experience
    8.1/10

  • Store manager, February 2020

    • Manages people
    • £20,000 per year, working a 40 hour week
    • 21–24 years old
    • More than 3 years experience
    2.9/10