Back to Costa Coffee

Meeting new customers and loyal customers working in a great environment

Pay and a lot of demands to achieve the impossible

My team, how supportive head office are

People who have children get priority over the rota’s

I love customer service and being a barista. Fast paced and social work suits me.

General lack of attention and care from head office who set unrealistically high expectations for store employees.

Pay, friendly staff and we are kept safe from covid.

Difficult customers and costa check

The perks, pay and hours

Rude customers

Other staff

Customers
Targets
Company doesn’t care about staff

The people- i get along with my collegues

The sress caused by working in fast food

Good pay for age

It’s not well set up for how busy it is

The perks, the pay and the ease of changing shifts if needed

The customers being rude at times

Staff, manager and pay

Sometimes very stressful and fast paced

Using skills to craft drinks and make them look and taste great for customers
Free Coffee all day every day

Pay
Hours
Lack off team support
Too fast paced

The people I work with and I enjoy doing what I do.

The stress I get.

Good team, mostly nice customers

Stress

Flexible

Hard to get extra hours at the moment

Staff, The regular customers

Supported by manager but not high ups, always pressure from high ups

Meeting customer's and rhe people i work with

the pressure and the expectations

My team

The lack of support from above, not enough labour to have enough people working making the workload more stressful. Constantly running around exhausted

making coffees, talking to customers.

management, pay, hours.

Area management
We can be replaced too easily

Free drinks on shift

Lack of communication

My team
Doing my own schedule

Last minute paperwork/reports requested
Constant pressure to increase sales
Daily reports to complete
Constant unhappy customers with ‘company lead’ complaints

Have a friendly team

Bad pay

The pay the hours the team

Per hour rate

Customer
Hours
Working days

Hard work , overtime no breaks

Customers and team

Some customers and having hours stripped out

Early shifts

The rude customers talking down to you.

Flexibility

Pay, poor staffing - difficult to cover for sickness

Free coffee

Early mornings, ridiculous targets

amazing working with multi culture. and my job it's just so easy with all the tools we are getting to help us.

nothing negative I could say that's why I been there over 6 years.

The banter with customers

The rudeness and down right arrogance of customers

The people I work directly with

Tight labour budget, overstretched, stressful to meet targets, head office unrealistic

Happy at work

Work weekends

Making people’s day

Customers being rude

Free drinks
Good training and development
Bonus scheme

Lack of extra hours

Everyday is different

Unpredictable staff/hiring

The team are amazing

When its busy it sometimes gets stressful

Making coffee

Cleaning the toilets

Meeting new people

4am starts(exclusive to airports)

The team I work with

Understaffing due to low budgets

The customers

Not being supported by the management

I get to teach news skills to the new staff

Not been recognized and not bee able to improve to an assistant manager and your manager not supporting you

making latte art

team work

Making people smile.

Horrible customers.

Free coffee

I feel we get little support from senior management, only the blame when we are unable to perform when everyone is stressed, overworked, and overwhelmed

Free coffee

Lack of training and pay

Meeting new people

Busy queues

The customers are so lovely!

When there’s a major problem it’s hard to actually get it resolved

My customers are really friendly

The manager is too rude

Coffee making, staff management

To much pressure to set standards