Costa Coffee job reviews

Showing 225 reviews

• Best thing

  good team

  Worst thing

  customers, staff not looked after so well considering how big of a company

  3.7

  Costa Coffee Employee, August 2022

• Best thing

  My team

  Worst thing

  Customers have no respect they behave like animals

  4.1

  Costa Coffee Employee, August 2022

• Best thing

  Bonding with customers

  Worst thing

  Not being understood

  1.3

  Costa Coffee Employee, August 2022

• Best thing

  Learning a skill whilst working plus perks. Good wage for my age

  Worst thing

  Stress, personality clash with manager

  6.8

  Costa Coffee Employee, August 2022

• Best thing

  Free coffee

  Worst thing

  Stress and customer

  2.6

  Costa Coffee Employee, July 2022

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• Best thing

  The team I work for and the staff discount.

  Worst thing

  The really late Rotas and awful management.

  1.8

  Costa Coffee Employee, July 2022

• Best thing

  Love my work , love the team I work with

  Worst thing

  I hate rude customers

  8.8

  Costa Coffee Employee, July 2022

• Best thing

  The team. Everybody has a laugh, but that’s what makes the job. If you don’t get on with them then you will not enjoy this job at all. However, it’s really good for students because you can do any shifts really, it’s good pay at a young age and there are closing shifts for after college/Uni.

  Worst thing

  The customers. People in hospitality will know how the general public can be, but in a drive thru with an inside store at the same time… wow. Customers are a nighmare and the managers are good if you get along with them. But when they see you rushed off your feet but asking you to keep up with “targets” and cleaning it is stressful.

  4.7

  Costa Coffee Employee, July 2022

• Best thing

  The staff
  Discount
  Progressions

  Worst thing

  Checks from head office
  No notice of rota

  7.8

  Costa Coffee Employee, July 2022

• Best thing

  A hand selected number of people

  Worst thing

  poor communication between management

  1.5

  Costa Coffee Employee, July 2022

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• Best thing

  Free coffee and discounts on food

  Worst thing

  Last minute rota changes, being moved to other stores on short notice

  4.7

  Costa Coffee Employee, July 2022

• Best thing

  I like making drinks and the team I work with

  Worst thing

  Our manager doesn't truly understand how much work we do and how little we get back from it

  3.2

  Costa Coffee Employee, June 2022

• Best thing

  Regular customers. The pay and colleagues

  Worst thing

  Over worked, no staff to actually do I can’t actually do my job. Stressful when no one higher up will listen.

  1.8

  Costa Coffee Employee, June 2022

• Best thing

  the discounts are nice

  Worst thing

  our store has no in-store management currently and has supervisors/BMs running the store. they expect a lot of you regardless of what hours you're contracted for. i.e. i requested 25-30 hours per week upon my application and currently work upwards of 35 hours per week.

  1.1

  Costa Coffee Employee, June 2022

• Best thing

  Free drinks

  Worst thing

  Cleaning the toilet

  4.5

  Costa Coffee Employee, June 2022

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• Worst thing

  Every single part, bad pay, managers are terrible, always understaffed yet don’t get given enough hours

  2.1

  Costa Coffee Employee, June 2022

• Best thing

  It's fun to interact with people the entire shift. Co workers are really friendly and supportive. It's rewarding to learn new drinks.

  Worst thing

  Customers can be rude.

  9.6

  Costa Coffee Employee, June 2022

• Best thing

  Free drinks

  Worst thing

  Underpaid and over worked

  1.5

  Costa Coffee Employee, June 2022

• Best thing

  My shop my colleagues in my shop and my custnoers

  Worst thing

  The head office. We’re a franchise

  1.1

  Costa Coffee Employee, June 2022

• Best thing

  How kind everyone is and how well everyone gets on

  9.0

  Costa Coffee Employee, June 2022

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• Best thing

  Good for a student. There’s always a costa out there so transfers are easy

  Worst thing

  Rude customers

  8.6

  Costa Coffee Employee, June 2022

• Worst thing

  No enough staff to work

  6.1

  Costa Coffee Employee, June 2022

• Best thing

  Can be fun at work and most of the people are nice to work with. Fun trying different, new drinks

  Worst thing

  Some managers can be very rude and disrespectful to both other staff and customers. Can't really say anything of a customer is rude or undermining to you

  1.8

  Costa Coffee Employee, May 2022

• Best thing

  The team I work with (most of them) when they’re actually in, because a few members are unreliable so we’re constantly understaffed.

  Worst thing

  No free drinks, or discounted food, no perks, not allowed to accept tips, rarely get a thank you from management and higher up. More cons than pros in this job

  4.6

  Costa Coffee Employee, May 2022

• Best thing

  The people you work with

  Worst thing

  The stress of the store

  6.0

  Costa Coffee Employee, May 2022

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• Best thing

  the customers

  Worst thing

  the stress of its busy

  3.4

  Costa Coffee Employee, May 2022

• Best thing

  I love working with my colleagues, it’s a fun job and we all support each other really well which makes it so much more enjoyable. Everyone is up for a laugh and equally works hard

  Worst thing

  We don’t have enough staff for our store to work properly. Two people have just left but they haven’t been replaced. I’m working 50+ hours each week my contract is 23. I have many weeks with no days off

  4.6

  Costa Coffee Employee, May 2022

• Best thing

  honestly, the money you make and the team i work with

  Worst thing

  there are some rude clients

  9.9

  Costa Coffee Employee, May 2022

• Best thing

  Discounted stuff. And the environment

  Worst thing

  Cleaning up at the end

  6.1

  Costa Coffee Employee, May 2022

• Best thing

  Great Team
  Good Pay
  Amazing benefits
  Nice enviroment

  Worst thing

  Working at a train station often unsafe
  Shifts are not evenly distributed

  5.9

  Costa Coffee Employee, May 2022

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• Best thing

  work mates

  Worst thing

  manager does nothing to help

  1.1

  Costa Coffee Employee, May 2022

• Best thing

  Discount and other baristas are nice

  Worst thing

  The rush hours, the lack of consistency in hours and some customers make you want to quit and/or cry and you will almost always be asked to go in to cover

  2.3

  Costa Coffee Employee, April 2022

• Best thing

  Customers are nice
  It nice to talk to the people

  Worst thing

  It is very stressful and very busy
  Constant pressure about audits and costa check.

  3.2

  Costa Coffee Employee, March 2022

• Best thing

  I work with the best team of people and they're my second family

  Worst thing

  High paced and stressful job, especially working at a drive thru. Customers are getting more demanding and rude all for the sake of a couple of coffees. Long hours take its toll and we only get 30 minute breaks but if its busy than its less as sometimes you'll get called off your break to help as we're also short staffed

  5.5

  Costa Coffee Employee, March 2022

• Best thing

  Wonderful team
  Discount

  Worst thing

  Lack of staff

  4.1

  Costa Coffee Employee, March 2022

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• Best thing

  Drink coffee, make coffee

  Worst thing

  Don't apply if you can't take the heat

  8.6

  Costa Coffee Employee, March 2022

• Best thing

  Best thing is working with your team

  Worst thing

  Long hours and because your on salary as manager not being paid for some hours you put in if you have to cover shifts

  3.5

  Costa Coffee Employee, February 2022

• Best thing

  Its jusr an overall nice place to work, i enjoy it

  8.0

  Costa Coffee Employee, February 2022

• Best thing

  close knit team and the staff benefits

  Worst thing

  no sick pay

  3.4

  Costa Coffee Employee, February 2022

• Best thing

  Literally nothing

  Worst thing

  Low staff everywhere
  Management is disgusting
  Staff are awful people
  Never get the right hours
  Managers play favourites
  They're rude
  It's so unsafe

  1.4

  Costa Coffee Employee, February 2022

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• Best thing

  Really good fun very chilled

  Worst thing

  Rude customers

  10

  Costa Coffee Employee, February 2022

• Best thing

  The staff, quite a fun job

  Worst thing

  Far too stressful, honestly not worth the mental health decline

  3.7

  Costa Coffee Employee, February 2022

• Best thing

  Everything
  i would really recommend costa as a first job, the pay is incredible and my team took me under their wing instantly its an amazing place to work

  Worst thing

  some early morning shifts are not so great but you get through it

  9.1

  Costa Coffee Employee, February 2022

• Best thing

  Good pay for a part time job, staff discount.

  Worst thing

  Rude customers, short staffed, no one gets properly trained, co workers only care about themselves

  4.2

  Costa Coffee Employee, February 2022

• Best thing

  The people I work with and most of the customers are great

  Worst thing

  We work until close so it’s not always payed for if we have to work overtime

  7.5

  Costa Coffee Employee, February 2022

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• Best thing

  The customers and the staff

  Worst thing

  The Karen's 😂

  9.9

  Costa Coffee Employee, February 2022

• Best thing

  Good hours, treated with respect, team are great. Good level of training provided

  Worst thing

  Only get SSP if your ill which is terrible if your full time.
  No support during covid
  Upper management have no idea how to run the shop floor

  9.8

  Costa Coffee Employee, February 2022

• Best thing

  It’s a good laugh and good pay.

  Worst thing

  Customers, management, the company itself, the lack of respect for staff

  5.0

  Costa Coffee Employee, February 2022

• Best thing

  Pay
  Young people working their
  Benefits of job

  Worst thing

  Manager. Very poor communication. Doesn’t do anything

  3.6

  Costa Coffee Employee, February 2022

• Best thing

  Meeting new people
  Not being sat at a desk
  Free drinks on shift

  Worst thing

  No work or home life balance
  No paid sick
  Hard to take sick days or holidays
  Always phoned on days off and asked to work
  Abuse from customers
  Long hours and no overtime pay
  Skeleton staff due to lack of budget
  Lack of support from higher up within the company

  1.3

  Costa Coffee Employee, February 2022