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Costa Coffee job reviews
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Best thing
Meeting new customers and loyal customers working in a great environment
Worst thing
Pay and a lot of demands to achieve the impossible
Manager, January 2021
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Best thing
My team, how supportive head office are
Worst thing
People who have children get priority over the rota’s
Employee, January 2021
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Best thing
I love customer service and being a barista. Fast paced and social work suits me.
Worst thing
General lack of attention and care from head office who set unrealistically high expectations for store employees.
Barista maestro, December 2020
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Best thing
Pay, friendly staff and we are kept safe from covid.
Worst thing
Difficult customers and costa check
Barista, December 2020
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Best thing
The perks, pay and hours
Worst thing
Rude customers
Barista, December 2020
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Best thing
Other staff
Worst thing
Customers
Targets
Company doesn’t care about staffBarista, December 2020
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Best thing
The people- i get along with my collegues
Worst thing
The sress caused by working in fast food
Barista, November 2020
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Best thing
Good pay for age
Worst thing
It’s not well set up for how busy it is
Barista, November 2020
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Best thing
The perks, the pay and the ease of changing shifts if needed
Worst thing
The customers being rude at times
Skilled Barista, November 2020
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Best thing
Staff, manager and pay
Worst thing
Sometimes very stressful and fast paced
Barista Skilled, November 2020
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Best thing
Using skills to craft drinks and make them look and taste great for customers
Free Coffee all day every dayWorst thing
Pay
Hours
Lack off team support
Too fast pacedBarista, November 2020
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Best thing
The people I work with and I enjoy doing what I do.
Worst thing
The stress I get.
Barista, November 2020
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Best thing
Good team, mostly nice customers
Worst thing
Stress
Barista Maestro, November 2020
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Best thing
Flexible
Worst thing
Hard to get extra hours at the moment
Barista, October 2020
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Best thing
Staff, The regular customers
Worst thing
Supported by manager but not high ups, always pressure from high ups
Assistant manager, October 2020
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Best thing
Meeting customer's and rhe people i work with
Worst thing
the pressure and the expectations
Barista, September 2020
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Best thing
My team
Worst thing
The lack of support from above, not enough labour to have enough people working making the workload more stressful. Constantly running around exhausted
Store manager, September 2020
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Best thing
making coffees, talking to customers.
Worst thing
management, pay, hours.
Barista maestro, September 2020
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Worst thing
Area management
We can be replaced too easilyAssistant manager, August 2020
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Best thing
Free drinks on shift
Worst thing
Lack of communication
Barista, July 2020
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Best thing
My team
Doing my own scheduleWorst thing
Last minute paperwork/reports requested
Constant pressure to increase sales
Daily reports to complete
Constant unhappy customers with ‘company lead’ complaintsStore manager, July 2020
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Best thing
Have a friendly team
Worst thing
Bad pay
Barista, June 2020
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Best thing
The pay the hours the team
Barista, June 2020
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Best thing
Per hour rate
Worst thing
Customer
Hours
Working daysShift manager, May 2020
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Worst thing
Hard work , overtime no breaks
Manager, March 2020
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Best thing
Customers and team
Worst thing
Some customers and having hours stripped out
Manager, March 2020
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Best thing
Early shifts
Worst thing
The rude customers talking down to you.
Supervisor, March 2020
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Best thing
Flexibility
Worst thing
Pay, poor staffing - difficult to cover for sickness
Barista, March 2020
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Best thing
Free coffee
Worst thing
Early mornings, ridiculous targets
Assistant manager, March 2020
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Best thing
amazing working with multi culture. and my job it's just so easy with all the tools we are getting to help us.
Worst thing
nothing negative I could say that's why I been there over 6 years.
Assistant manager, February 2020
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Best thing
The banter with customers
Worst thing
The rudeness and down right arrogance of customers
Team member, February 2020
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Best thing
The people I work directly with
Worst thing
Tight labour budget, overstretched, stressful to meet targets, head office unrealistic
Barista, February 2020
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Best thing
Happy at work
Worst thing
Work weekends
Manager, February 2020
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Best thing
Making people’s day
Worst thing
Customers being rude
Barista, February 2020
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Best thing
Free drinks
Good training and development
Bonus schemeWorst thing
Lack of extra hours
Assistant manager, December 2019
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Best thing
Everyday is different
Worst thing
Unpredictable staff/hiring
Manager, December 2019
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Best thing
The team are amazing
Worst thing
When its busy it sometimes gets stressful
Manager, December 2019
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Best thing
Making coffee
Worst thing
Cleaning the toilets
Barista, December 2019
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Best thing
Meeting new people
Worst thing
4am starts(exclusive to airports)
Barista, December 2019
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Best thing
The team I work with
Worst thing
Understaffing due to low budgets
Assistant manager, November 2019
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Best thing
The customers
Worst thing
Not being supported by the management
Team member, October 2019
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Best thing
I get to teach news skills to the new staff
Worst thing
Not been recognized and not bee able to improve to an assistant manager and your manager not supporting you
Barista maestro, October 2019
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Best thing
making latte art
Worst thing
team work
Barista team leader, October 2019
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Best thing
Making people smile.
Worst thing
Horrible customers.
Barista, October 2019
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Best thing
Free coffee
Worst thing
I feel we get little support from senior management, only the blame when we are unable to perform when everyone is stressed, overworked, and overwhelmed
Assistant manager, October 2019
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Best thing
Free coffee
Worst thing
Lack of training and pay
Barista, October 2019
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Best thing
Meeting new people
Worst thing
Busy queues
Barista, October 2019
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Best thing
The customers are so lovely!
Worst thing
When there’s a major problem it’s hard to actually get it resolved
Barista, October 2019
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Best thing
My customers are really friendly
Worst thing
The manager is too rude
Barista maestro, October 2019
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Best thing
Coffee making, staff management
Worst thing
To much pressure to set standards
Store manager, October 2019