5.0

Costa Coffee

Barista at Costa Coffee

People in this role may also be known as baristas.

276 workers in this role at Costa Coffee have taken the survey.

How much does Costa Coffee pay baristas?

Barista at Costa Coffee
£7.66–9.82
Typical range
£6.56–9.81

Barista employees at Costa Coffee are typically paid £7.66–9.82 an hour, based on data from 277 employees.

Compare pay rates at Costa Coffee

What is management like for barista employees at Costa Coffee?

408 people shared what they think about this job…

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Bad
  • Head office doesn’t understand the frontline

    Do baristas think Costa Coffee head office understands what's happening where they work?

    People think head office doesn’t understand what’s happening where they work

    How we know this

    84% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work

    Based on information from 246 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

Good
  • Managers are respectful

    Do baristas at Costa Coffee feel treated by respect by their managers?

    Most people feel treated with respect by their managers

    How we know this

    71% of people say they’re treated with respect by their managers

    Based on information from 246 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

Here’s a recent review that mentions management:

  • Best thing

    The perks
    The opening hours
    The manageress
    The way team is kept up to date

    Worst thing

    Even a 10hr shift is only a half hour break

    7.8

    Employee, July 2021

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What are the hours like for barista employees at Costa Coffee?

408 people shared what they think about this job…

Join Breakroom and get the inside scoop.

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Bad
  • Less than 4 weeks notice of shifts

    How much notice do baristas get of their shift pattern at Costa Coffee?

    People don’t get 4 weeks notice of when they’re working

    How we know this

    • 45% report getting one week notice or less
    • 30% report getting two weeks notice
    • 12% report getting three weeks notice
    • 14% report getting four weeks notice or more
    • 0% report having a fixed rota

    Based on information from 275 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

Not great
  • Shifts get changed at short notice

    Do Costa Coffee managers change baristas shifts at short notice?

    Most managers change people’s shifts at short notice

    How we know this

    58% of people say their manager changes their shifts at the last minute

    Based on information from 248 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

Good
  • Easy to book holiday

    How easy is it for baristas to book a holiday at Costa Coffee?

    Most people find it easy to book holidays

    How we know this

    70% of people report it’s easy to book holidays

    Based on information from 240 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Easy to take sick leave

    How easy is it for baristas to take sick leave at Costa Coffee?

    Most people find it easy to take sick leave

    How we know this

    52% of people report that it’s easy to take time off if they are sick

    Based on information from 157 job reviews

  • Good choice of shifts

    Do baristas at Costa Coffee get to choose the shifts they work?

    Most people get enough choice over which shifts they work

    How we know this

    63% report that their manager gives them enough choice over which shifts they work

    Based on information from 272 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • People get proper breaks

    Do baristas at Costa Coffee get proper breaks?

    Most people get proper breaks

    How we know this

    72% of people report that they get to take proper breaks

    Based on information from 183 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • No unpaid extra work

    Do baristas at Costa Coffee do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work

    How we know this

    52% of people report that they don’t do extra unpaid work

    Based on information from 187 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

  • People don’t worry about getting enough hours

    Do baristas at Costa Coffee worry about hours?

    Most people don’t worry about getting enough hours

    How we know this

    64% of people report they don’t worry about getting enough hours

    Based on information from 274 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

Here’s a recent review that mentions hours:

  • Best thing

    The perks, pay and hours

    Worst thing

    Rude customers

    8.3

    Barista, December 2020

Find out what other people are saying about working at Costa Coffee

What is career progression like for baristas at Costa Coffee?

408 people shared what they think about this job…

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Good
  • Enough training

    Do baristas get enough training when they start at Costa Coffee?

    Most people get enough training when they start

    How we know this

    54% of people report they got enough training when they started working here

    Based on information from 252 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Opportunities to progress

    Are baristas given support to progress at Costa Coffee?

    Most people are given support to progress here

    How we know this

    In the last year, 56% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 254 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

Latest reviews from baristas at Costa Coffee

88 employees left their honest reviews of this employer…

You can read them by joining Breakroom for free today.

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  • Best thing

    Working part of a great team and making hand crafted coffee.

    Worst thing

    Busy times over lunch and still delivering good service.

    8.0

    Employee, November 2021

  • Best thing

    The drinks

    Worst thing

    Having less people on the team due to cutting hours increase stress for other employees

    5.2

    Employee, November 2021

  • Best thing

    Team members and regular customers

    Worst thing

    Poor management, poor pay, short breaks.

    2.6

    Employee, November 2021

  • Best thing

    Barista skills gained

    Worst thing

    Management, lack of staff, lack of respect

    3.5

    Employee, November 2021

  • Best thing

    Good team, good pay and good benefits

    Worst thing

    Rude customers, who are rewarded for treating staff like poop, expected to do assistant managers job for no extra pay, little or no proper training for new starters now

    4.2

    Employee, October 2021

  • Best thing

    Free coffee

    Worst thing

    Bad pay for the workload. Management are disrespectful

    4.5

    Employee, October 2021

  • Best thing

    Free drinks, good team, making coffee

    Worst thing

    Not enough hours, short staffed, customer service is much worse than before, not enough money for extra work

    4.9

    Employee, September 2021

  • Best thing

    Interacting with wide range of people from all backgrounds, getting to be creative.

    Worst thing

    Stressful and busy environment. Disorganised sometimes. Long hours.

    4.6

    Employee, August 2021

  • Best thing

    Meeting people

    Worst thing

    Understaffed
    Too much expected of us
    Treat horribly by customers

    2.4

    Employee, August 2021

  • Best thing

    Great team
    Free coffee

    Worst thing

    Undervalued
    Expectations too high for pay grade

    5.5

    Employee, July 2021

  • Best thing

    I actually enjoy making coffee and seeing regulars and having a conversation with them.

    Worst thing

    The amount of hours pull at the moment is so much its affecting our morale. Its hard to do so much and still keep haply and hard working when you feel like you're doing 2 people's jobs.

    5.7

    Employee, July 2021

  • Best thing

    Good team

    Worst thing

    Unsociable hours, no bank holidays off, no weekends off, too much pressure to upsell things customers don’t want

    4.2

    Employee, July 2021

  • Best thing

    The interaction with the public and meeting new people. The training and encouragement you get to improve.

    Worst thing

    It is very hard work and can be stressful at times.

    6.8

    Employee, July 2021

  • Best thing

    The team and regular customers!

    2.9

    Employee, July 2021

  • Best thing

    Stressful and you have to be hard working

    Worst thing

    At moment track and trace

    7.8

    Employee, July 2021

  • Best thing

    Leaving

    Worst thing

    No proper training, assume I know everything.

    3.3

    Employee, July 2021

  • Best thing

    Making different drinks

    Worst thing

    Rude people

    2.4

    Employee, July 2021

  • Best thing

    The perks
    The opening hours
    The manageress
    The way team is kept up to date

    Worst thing

    Even a 10hr shift is only a half hour break

    7.8

    Employee, July 2021

  • Best thing

    Easy skill to pick up - making coffee
    Enjoy coffee art

    Worst thing

    Rude members of the public

    6.9

    Employee, June 2021

  • Best thing

    I work for my fellow colleagues, that is all.

    Worst thing

    The customers, the hours, the lack of staff, we can't have enough people on shift, we don't have nearly enough time to do everything that needs doing, there are so many different systems running and only 2 people on shift at a time to handle them, the company as a whole is far too focused on profit and not at all on staff welfare, the pay is awful, upper level management don't care about us at all, were seen as totally disposable and treated as less than human

    3.0

    Employee, June 2021

  • Worst thing

    Rude, entitled and abusive customers are treated too well by management. We don't feel we have to ability to stand up for ourselves.
    If you have a bad store manager, there is little you can do to solve the situation.
    Staff are often overworked. The standards to which we are expected to make drinks frequently cannot be met in the time we are expected to make them.
    Higher management doesn't seem to care about the mental wellbeing of staff, only about hitting targets.

    4.7

    Employee, June 2021

  • Best thing

    Free drinks, discounted food

    Worst thing

    Schedule is done a day before the working week starts, staff don’t know how to do their job properly, always stuck behind late cleaning because it’s so busy the store can shut at 9 and you have half an hour to clean and cash up, can’t have time off if another person is, some people who trained me were quite rude, advised in the first few weeks for our new store opening we wouldn’t be left to lead a shift as new managers, left on our own on the first day, hardly any work life balance

    2.1

    Employee, June 2021

  • Best thing

    Staff are amazing, manager works extremely hard and comes in on their days off to make sure everyone is doing alright.

    7.3

    Employee, June 2021

  • Best thing

    I enjoy going to work

    Worst thing

    Hard going and extremely busy

    8.0

    Employee, May 2021

  • Best thing

    Talk with customers after serving them

    Worst thing

    Busy time nobody want wait for more the 5 minutes

    5.2

    Employee, May 2021

  • Best thing

    The work team are close and it is quite a fun job, the discount is really good and most managers are really understanding.

    Worst thing

    The stress of busy hours can get between staff and miscommunication is quite frequent. customers are also quite rude and it’s hard to deal with when you’re young because they like to blame your age on everything. You’re also on your feet for sometimes 9 hours straight for a few days in a row so it can take a toll

    6.2

    Employee, May 2021

  • Best thing

    I got on with some of the team well, free drinks and I had fun making drinks for customers. I had a good pay.

    Worst thing

    I had a rude barista maestro. The shifts were difficult, sometimes I had to do a closing shift and then an opening shift the next day and I worked at a branch with a closing time of 10pm.

    5.8

    Employee, April 2021

  • Best thing

    the team are amazing

    Worst thing

    it’s sometimes stressful

    7.8

    Employee, April 2021

  • Best thing

    Some nice staff

    Worst thing

    Extreme sales pressure.
    Promotions making it extremely hard to do job efficiently and effectively. Head office has no idea how tough sales are to push. Constant work related emails/texts on days off. Late shifts so unsociable hours. Constant rota changes. No work/life balance

    1.6

    Employee, April 2021

  • Best thing

    good pay, decent benefits, nice team.

    Worst thing

    head office cutting hours, being short staffed.

    7.9

    Employee, April 2021

  • Best thing

    My colleagues and discount

    Worst thing

    The pay

    5.0

    Barista, March 2021

  • Best thing

    My team

    Worst thing

    Head office creating to many changes

    7.8

    Barista maestro, March 2021

  • Best thing

    The team I work with - we’ve become like a family for the 1.5 years I’ve worked with them. The company as a whole is good to work for, with clear career progress

    Worst thing

    Staffing issues - we sometimes feel like we don’t have enough staff to cope with the business of the store, especially on weekends at peak hours. It also feels like head office don’t really take our comments into account

    7.3

    Barista, March 2021

  • Best thing

    Some of the people i work with

    Worst thing

    Underpaid n the office management have no idea what works and what dosnt at shop level

    4.4

    Employee, March 2021

  • Best thing

    The atmosphere my work mates and I do enjoy making the drinks

    Worst thing

    How busy it can get and how rude the general public are towards you

    7.0

    Employee, March 2021

  • Best thing

    Make people happy, and be appreciated

    Worst thing

    Dealing with rude people

    6.6

    Barista maestro, February 2021

  • Best thing

    Staff

    Worst thing

    Customers
    Head office don’t listen to us as employees

    5.5

    Barista, February 2021

  • Best thing

    My team, how supportive head office are

    Worst thing

    People who have children get priority over the rota’s

    7.9

    Employee, January 2021

  • Best thing

    I love customer service and being a barista. Fast paced and social work suits me.

    Worst thing

    General lack of attention and care from head office who set unrealistically high expectations for store employees.

    3.3

    Barista maestro, December 2020

  • Best thing

    Pay, friendly staff and we are kept safe from covid.

    Worst thing

    Difficult customers and costa check

    7.0

    Barista, December 2020

  • Best thing

    The perks, pay and hours

    Worst thing

    Rude customers

    8.3

    Barista, December 2020

  • Best thing

    Other staff

    Worst thing

    Customers
    Targets
    Company doesn’t care about staff

    3.8

    Barista, December 2020

  • Best thing

    The people- i get along with my collegues

    Worst thing

    The sress caused by working in fast food

    6.1

    Barista, November 2020

  • Best thing

    Good pay for age

    Worst thing

    It’s not well set up for how busy it is

    4.2

    Barista, November 2020

  • Best thing

    The perks, the pay and the ease of changing shifts if needed

    Worst thing

    The customers being rude at times

    8.2

    Skilled Barista, November 2020

  • Best thing

    Staff, manager and pay

    Worst thing

    Sometimes very stressful and fast paced

    7.9

    Barista Skilled, November 2020

  • Best thing

    Using skills to craft drinks and make them look and taste great for customers
    Free Coffee all day every day

    Worst thing

    Pay
    Hours
    Lack off team support
    Too fast paced

    4.5

    Barista, November 2020

  • Best thing

    The people I work with and I enjoy doing what I do.

    Worst thing

    The stress I get.

    6.6

    Barista, November 2020

  • Best thing

    Good team, mostly nice customers

    Worst thing

    Stress

    5.7

    Barista Maestro, November 2020

  • Best thing

    Flexible

    Worst thing

    Hard to get extra hours at the moment

    8.6

    Barista, October 2020

Latest vacancies for baristas at Costa Coffee

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How Costa Coffee ranks

Costa Coffee ranks 5th to work for in barista employers

  1. 3 Starbucks
    5.5
  2. 4 Pret A Manger
    5.4
  3. 5 Costa Coffee
    5.0