5.0

Costa Coffee

Manager at Costa Coffee

People in this role may also be known as bar, restaurant and kitchen managers.

25 workers in this role at Costa Coffee have taken the survey.

How much does Costa Coffee pay managers?

Manager at Costa Coffee
£9.50–12.45
Typical range
£8.75–14.95

Manager employees at Costa Coffee are typically paid £9.50–12.45 an hour, based on data from 25 employees.

Compare pay rates at Costa Coffee

What is management like for manager employees at Costa Coffee?

408 people shared what they think about this job…

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Bad
  • Head office doesn’t understand the frontline

    Do managers think Costa Coffee head office understands what's happening where they work?

    People think head office doesn’t understand what’s happening where they work

    How we know this

    91% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work

    Based on information from 23 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

Good
  • Managers are respectful

    Do managers at Costa Coffee feel treated by respect by their managers?

    Most people feel treated with respect by their managers

    How we know this

    67% of people say they’re treated with respect by their managers

    Based on information from 21 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

Here’s a recent review that mentions management:

  • Best thing

    The perks
    The opening hours
    The manageress
    The way team is kept up to date

    Worst thing

    Even a 10hr shift is only a half hour break

    7.8

    Employee, July 2021

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What are the hours like for manager employees at Costa Coffee?

408 people shared what they think about this job…

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Bad
  • People do unpaid extra work

    Do managers at Costa Coffee do extra work that they don't get paid for?

    Yes. People do unpaid extra work

    How we know this

    100% of people report that they do extra work that they don’t get paid for

    Based on information from 9 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Not great
  • People don’t get proper breaks

    Do managers at Costa Coffee get proper breaks?

    Most people don’t get proper breaks

    How we know this

    71% of people report that they don’t get to take proper breaks

    Based on information from 14 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Less than 4 weeks notice of shifts

    How much notice do managers get of their shift pattern at Costa Coffee?

    Most people don’t get 4 weeks notice of when they’re working

    How we know this

    • 14% report getting one week notice or less
    • 33% report getting two weeks notice
    • 10% report getting three weeks notice
    • 43% report getting four weeks notice or more
    • 0% report having a fixed rota

    Based on information from 21 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

Good
  • Easy to take sick leave

    How easy is it for managers to take sick leave at Costa Coffee?

    Most people find it easy to take sick leave

    How we know this

    50% of people report that it’s easy to take time off if they are sick

    Based on information from 14 job reviews

Excellent
  • Easy to book holiday

    How easy is it for managers to book a holiday at Costa Coffee?

    People find it easy to book holidays

    How we know this

    87% of people report it’s easy to book holidays

    Based on information from 23 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • No short notice shift changes

    Do Costa Coffee managers change managers shifts at short notice?

    Managers don’t change people’s shifts at short notice

    How we know this

    86% of people say their manager doesn’t changes their shifts at the last minute

    Based on information from 21 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • People don’t worry about getting enough hours

    Do managers at Costa Coffee worry about hours?

    People don’t worry about getting enough hours

    How we know this

    100% of people report they don’t worry about getting enough hours

    Based on information from 12 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

Here’s a recent review that mentions hours:

  • Best thing

    The perks, pay and hours

    Worst thing

    Rude customers

    8.3

    Barista, December 2020

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What is career progression like for managers at Costa Coffee?

408 people shared what they think about this job…

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Good
  • Enough training

    Do managers get enough training when they start at Costa Coffee?

    Most people get enough training when they start

    How we know this

    52% of people report they got enough training when they started working here

    Based on information from 25 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Opportunities to progress

    Are managers given support to progress at Costa Coffee?

    Most people are given support to progress here

    How we know this

    In the last year, 50% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 24 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

Latest reviews from managers at Costa Coffee

7 employees left their honest reviews of this employer…

You can read them by joining Breakroom for free today.

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  • Best thing

    It's a fun place to be and work.

    Worst thing

    Lots to learn. Continuously changing.

    5.0

    Store manager, February 2021

  • Best thing

    Meeting new customers and loyal customers working in a great environment

    Worst thing

    Pay and a lot of demands to achieve the impossible

    8.1

    Manager, January 2021

  • Best thing

    My team

    Worst thing

    The lack of support from above, not enough labour to have enough people working making the workload more stressful. Constantly running around exhausted

    4.6

    Store manager, September 2020

  • Best thing

    My team
    Doing my own schedule

    Worst thing

    Last minute paperwork/reports requested
    Constant pressure to increase sales
    Daily reports to complete
    Constant unhappy customers with ‘company lead’ complaints

    7.5

    Store manager, July 2020

  • Best thing

    Coffee making, staff management

    Worst thing

    To much pressure to set standards

    7.9

    Store manager, October 2019

  • Best thing

    Making coffee

    Worst thing

    Lack of labour, so lack of staff, excess workload and stress

    3.8

    Store manager, September 2019

  • Best thing

    The staff

    Worst thing

    The responsibility and lack of help

    4.4

    Store manager, September 2019

How Costa Coffee ranks

Costa Coffee ranks joint 14th to work for in bar, restaurant or kitchen manager employers

  1. 14= Atalian Servest
    5.0
  2. 14= Costa Coffee
    5.0
  3. 14= Marston’s
    5.0