Costa Coffee

Unclaimed profile

Uh oh. Costa Coffee hasn’t committed to creating great jobs yet.

Breakroom helps companies understand what their employees really think and supports them to be better employers.

If you’re from head office, sign up here to get started on your Breakroom journey.

Claim your profile


Costa Coffee is a coffee shop chain. They specialise in serving Italian coffee.

Do Costa Coffee pay breaks?

No. Most people don’t get paid breaks at Costa Coffee.

Cafés who pay breaks include Grind, Greggs and the The Breakfast Club.

Last updated 4 June 2023

How we know this

Based on data from 137 people who took the Breakroom Quiz between March 2023 and June 2023.

88% of people say they don’t get paid breaks.

Why this matters

A good job should have paid breaks.

You should be paid for all your time at work, whether you’re on a break or not.

Which cafés pay breaks?

Jobs at Costa Coffee

See more jobs at Costa Coffee

Jobs where breaks are paid

What people are saying about sick pay at Costa Coffee

  • Best thing

    Freebies and good barista team

    Worst thing

    Poor training
    Lack of uniform/not reimbursed for laundry costs
    Travel expenses not paid
    Unpaid breaks
    Work expectations too high for hourly wage
    Managers are unprofessional and talk behind eachother's back


    Costa Coffee Barista, February 2023

  • Best thing

    Free drinks and working with friends

    Worst thing

    No breaks. Head office don't have a clue what goes on at store level.


    Costa Coffee Store manager, January 2023

  • Best thing

    The people (sometimes)

    Worst thing

    Rude and abusive customers
    Drama in the workplace
    Hours regularly change despite contract
    Everything breaks and company refuses to fix them
    Company changes common practice without consulting any actual team that does the work
    I could go on and on


    Costa Coffee Employee, January 2023

  • Best thing

    The other team members I get to work with and making the drinks

    Worst thing

    Busy drive thru, customers who complain about every little thing, no training just learn as you go, unpaid breaks, super stressful, understaffed bug somehow no hours left to schedule more people?!


    Costa Coffee Employee, October 2022

  • Best thing

    The staff I work with
    The shift and how flexible they are
    The perks the company gives you
    The staff training
    How easy it to get promoted

    Worst thing

    Long shifts
    Low pay
    Unpaid breaks
    Lack of


    Costa Coffee Employee, August 2022

Read more reviews