Costa Coffee

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Costa Coffee is a coffee shop chain. They specialise in serving Italian coffee.

Do Costa Coffee pay breaks?

No. Most people don’t get paid breaks at Costa Coffee.

Cafés who pay breaks include Victoria and Albert Museum, the The Breakfast Club and The British Museum.

Last updated 20 February 2024

How we know this

Based on data from 129 people who took the Breakroom Quiz between November 2023 and February 2024.

92% of people say they don’t get paid breaks.

Why this matters

A good job should have paid breaks.

You should be paid for all your time at work, whether you’re on a break or not.

Which cafés pay breaks?

Jobs at Costa Coffee

See more jobs at Costa Coffee

Jobs where breaks are paid

What people are saying about sick pay at Costa Coffee

  • Best thing

    Other staff members, good pay

    Worst thing

    Sometimes don’t get breaks, manager isn’t the best


    Costa Coffee Employee, November 2023

  • Best thing

    Freebies and good barista team

    Worst thing

    Poor training
    Lack of uniform/not reimbursed for laundry costs
    Travel expenses not paid
    Unpaid breaks
    Work expectations too high for hourly wage
    Managers are unprofessional and talk behind eachother's back


    Costa Coffee Barista, February 2023

  • Best thing

    Free drinks and working with friends

    Worst thing

    No breaks. Head office don't have a clue what goes on at store level.


    Costa Coffee Store manager, January 2023

  • Best thing

    The people (sometimes)

    Worst thing

    Rude and abusive customers
    Drama in the workplace
    Hours regularly change despite contract
    Everything breaks and company refuses to fix them
    Company changes common practice without consulting any actual team that does the work
    I could go on and on


    Costa Coffee Employee, January 2023

  • Best thing

    The other team members I get to work with and making the drinks

    Worst thing

    Busy drive thru, customers who complain about every little thing, no training just learn as you go, unpaid breaks, super stressful, understaffed bug somehow no hours left to schedule more people?!


    Costa Coffee Employee, October 2022

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