You deserve better…
CloseOnly 32% of Breakroom users say they get paid breaks.
Take the 3 minute survey to see how the rest of your job stacks up.
That’s a good start…
CloseOnly 32% of Breakroom users say they get paid breaks.
Take the 3 minute survey to see how the rest of your job stacks up.
Costa Coffee
Why does Costa Coffee get a rating of 5.6?
243 Costa Coffee employees told us the following about their jobs.
-
Head office doesn’t understand the frontline
How we know this
17% of people think that this employer’s head office or owners have a good understanding of what’s really happening where they workBased on information from 215 job reviews
That’s a good start…
CloseOnly 23% of Breakroom users say their employer’s head office have a good understanding of what’s really happening where they work.
Take the 3 minute survey to see how the rest of your job stacks up.
🧑🏻🌾👩🏽🍳👩🏻🚒👷🏾♂️👩🏻🔧You deserve better…
CloseOnly 23% of Breakroom users say their employer’s head office have a good understanding of what’s really happening where they work.
Take the 3 minute survey to see how the rest of your job stacks up.
🧑🏻🌾👩🏽🍳👩🏻🚒👷🏾♂️👩🏻🔧Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
-
People feel stressed
How we know this
80% of people say they often feel stressed at workBased on information from 223 job reviews
You deserve better…
Close63% of Breakroom users say they feel stressed at work.
Take the 3 minute survey to see how the rest of your job stacks up.
🧑🏻🌾👩🏽🍳👩🏻🚒👷🏾♂️👩🏻🔧That’s a good start…
Close63% of Breakroom users say they feel stressed at work.
Take the 3 minute survey to see how the rest of your job stacks up.
🧑🏻🌾👩🏽🍳👩🏻🚒👷🏾♂️👩🏻🔧Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
-
Breaks aren’t paid
How we know this
8% of people say they get paid breaksBased on information from 236 job reviews
That’s a good start…
CloseOnly 32% of Breakroom users say they get paid breaks.
Take the 3 minute survey to see how the rest of your job stacks up.
🧑🏻🌾👩🏽🍳👩🏻🚒👷🏾♂️👩🏻🔧You deserve better…
CloseOnly 32% of Breakroom users say they get paid breaks.
Take the 3 minute survey to see how the rest of your job stacks up.
🧑🏻🌾👩🏽🍳👩🏻🚒👷🏾♂️👩🏻🔧Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
-
Less than 4 weeks notice of shifts
How we know this
- 34% report getting one week notice or less
- 24% report getting two weeks notice
- 17% report getting three weeks notice
- 25% report getting four weeks notice or more
- 0% report having a fixed rota
Based on information from 231 job reviews
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
-
People don’t get sick pay
How we know this
20% of people say they would get paid if they were sick but scheduled to workBased on information from 205 job reviews
That’s a good start…
Close52% of Breakroom users say they would get paid if they were sick but scheduled to work.
Take the 3 minute survey to see how the rest of your job stacks up.
🧑🏻🌾👩🏽🍳👩🏻🚒👷🏾♂️👩🏻🔧You deserve better…
Close52% of Breakroom users say they would get paid if they were sick but scheduled to work.
Take the 3 minute survey to see how the rest of your job stacks up.
🧑🏻🌾👩🏽🍳👩🏻🚒👷🏾♂️👩🏻🔧Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
-
People are not paid enough to live on
How we know this
40% of people say they are paid at or above the Real Living Wage for where they liveBased on information from 222 job reviews
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.
-
People are paid below market rates
How we know this
47% of people are paid average or more than the typical pay for the type of work they doBased on information from 199 job reviews
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
-
Easy to book holiday
How we know this
74% of people report it’s easy to book holidaysBased on information from 218 job reviews
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
-
Easy to change shifts
How we know this
56% of people report that it’s easy to change shifts if they need toBased on information from 167 job reviews
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
-
Easy to take sick leave
How we know this
61% of people report that it’s easy to take time off if they are sickBased on information from 101 job reviews
-
Good choice of shifts
How we know this
69% report that their manager gives them enough choice over which shifts they workBased on information from 196 job reviews
That’s a good start…
Close54% of Breakroom users report that their manager gives them enough choice over which shifts they work
Take the 3 minute survey to see how the rest of your job stacks up.
🧑🏻🌾👩🏽🍳👩🏻🚒👷🏾♂️👩🏻🔧You deserve better…
Close54% of Breakroom users report that their manager gives them enough choice over which shifts they work
Take the 3 minute survey to see how the rest of your job stacks up.
🧑🏻🌾👩🏽🍳👩🏻🚒👷🏾♂️👩🏻🔧Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
-
Enough training
How we know this
54% of people report they got enough training when they started working hereBased on information from 224 job reviews
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
-
Good for parents
How we know this
71% of people who care for a child or other relative report this is a good place to workBased on information from 17 job reviews
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
-
No short notice shift changes
How we know this
47% of people say their manager changes their shifts at the last minuteBased on information from 217 job reviews
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
-
Opportunities to progress
How we know this
In the last year, 60% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their roleBased on information from 235 job reviews
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
-
People get proper breaks
How we know this
64% of people report that they get to take proper breaksBased on information from 116 job reviews
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
-
People recommend their team
How we know this
55% of people report that they would recommend working with their immediate team to a friendBased on information from 238 job reviews
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
-
Managers are respectful
How we know this
71% of people say they’re treated with respect by their managersBased on information from 211 job reviews
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
-
No unpaid extra work
How we know this
46% of people report that they do extra work that they don’t get paid forBased on information from 106 job reviews
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
-
Well informed about head office
How we know this
53% of people feel that they are kept well informed about how the company is doing as a wholeBased on information from 219 job reviews
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
-
People don’t worry about getting enough hours
How we know this
26% of people report they worry about getting enough hoursBased on information from 220 job reviews
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
-
Good for students
How we know this
90% of students report this is a good place to work if you’re studyingBased on information from 70 job reviews
Why this matters
A good job should allow you to fit work around important things in your life, like studying.
Life isn’t just about work. Good jobs make space for you to do well in both.
How does your job compare? Take the Breakroom survey to find out.
About
Costa Coffee is a coffee shop chain. They specialise in serving Italian coffee.
How Costa Coffee ranks
Costa Coffee ranks 6th to work for in cafes
- 5 Starbucks
- 6 Costa Coffee
- 7 SSP Group
Pay ranges at Costa Coffee
-
£7.43–9.49 per hour
-
£9.50–11.19 per hour
-
£9.71–16.06 per hour
-
£7.38–9.47 per hour
-
£7.66–9.37 per hour
Costa Coffee job reviews
-
Best thing
Free drinks, half price food. Great training resources and progression opportunities. Friendly diverse teams, lovely stores. Clear management structure. Company is investing heavily in new technologies. Flexible shifts/contracts.
Worst thing
Customers can be very difficult and frustrating. Long days. Very strict policy and procedures/standards. Payroll aren’t brilliant, they often mess things up especially around furlough.
Store manager, February 2021
-
Best thing
I got on with some of the team well, free drinks and I had fun making drinks for customers. I had a good pay.
Worst thing
I had a rude barista maestro. The shifts were difficult, sometimes I had to do a closing shift and then an opening shift the next day and I worked at a branch with a closing time of 10pm.
Employee, April 2021
Jobs by location
-
24 job openings
-
8 job openings
-
1 job opening
-
1 job opening
-
1 job opening
Handy to know
How much notice do people get of their shifts?
Based on 231 employees
What contracts are people on?
Based on 199 employees
How are people paid?
Based on 243 employees
How does your employer compare?
Take the Breakroom survey to find out how your job and employer stack up.