5.0

Costa Coffee

What it’s like working at Costa Coffee

408 people shared what they think about working at Costa Coffee…

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Bad
  • People feel stressed

    Is it stressful to work at Costa Coffee?

    People feel stressed here

    How we know this

    81% of people say they often feel stressed at work

    Based on information from 378 job reviews

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Breaks aren’t paid

    Do workers at Costa Coffee get paid breaks?

    No. People don’t get paid breaks

    How we know this

    92% of people say they don’t get paid breaks

    Based on information from 396 job reviews

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • People don’t get sick pay

    Does Costa Coffee pay sick pay?

    No. People don’t get proper sick pay

    How we know this

    83% of people say they wouldn’t get paid if they were sick but scheduled to work

    Based on information from 344 job reviews

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • Head office doesn’t understand the frontline

    Do people think Costa Coffee head office understands what's happening where they work?

    People think head office doesn’t understand what’s happening where they work

    How we know this

    85% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work

    Based on information from 363 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Less than 4 weeks notice of shifts

    How much notice do people get of their shift pattern at Costa Coffee?

    People don’t get 4 weeks notice of when they’re working

    How we know this

    • 40% report getting one week notice or less
    • 30% report getting two weeks notice
    • 11% report getting three weeks notice
    • 19% report getting four weeks notice or more
    • 0% report having a fixed rota

    Based on information from 393 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

Not great
  • People don’t enjoy their job

    Do people at Costa Coffee enjoy their jobs?

    Most people don’t enjoy their job

    How we know this

    54% of people report they don’t enjoy their job

    Based on information from 127 job reviews

  • People are not paid enough to live on

    Does Costa Coffee pay enough to live on?

    Most people are not paid enough to live on

    How we know this

    61% of people say they are paid below the Real Living Wage for where they live

    Based on information from 374 job reviews

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

  • Not easy to take sick leave

    How easy is it to take sick leave at Costa Coffee?

    Most people find it hard to take sick leave

    How we know this

    51% of people report that it’s hard to take time off if they are sick

    Based on information from 234 job reviews

  • Shifts get changed at short notice

    Do Costa Coffee managers change shifts at short notice?

    Most managers change people’s shifts at short notice

    How we know this

    51% of people say their manager changes their shifts at the last minute

    Based on information from 362 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Not easy to change shifts

    How easy is it for Costa Coffee workers to change shifts?

    Most people find it hard to change shifts

    How we know this

    52% of people report that it’s hard to change shifts if they need to

    Based on information from 295 job reviews

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • People do unpaid extra work

    Do workers at Costa Coffee do extra work that they don't get paid for?

    Sometimes. Most people do unpaid extra work

    How we know this

    53% of people report that they do extra work that they don’t get paid for

    Based on information from 260 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Good
  • People are paid market rates

    Does Costa Coffee pay market rates?

    Most people are paid market rates

    How we know this

    59% of people are paid average or more than the typical pay for the type of work they do

    Based on information from 359 job reviews

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • People don’t worry about getting enough hours

    Do workers at Costa Coffee worry about hours?

    Most people don’t worry about getting enough hours

    How we know this

    68% of people report they don’t worry about getting enough hours

    Based on information from 358 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

  • Good choice of shifts

    Do Costa Coffee workers get to choose the shifts they work?

    Most people get enough choice over which shifts they work

    How we know this

    64% report that their manager gives them enough choice over which shifts they work

    Based on information from 337 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • People get proper breaks

    Do people at Costa Coffee get proper breaks?

    Most people get proper breaks

    How we know this

    63% of people report that they get to take proper breaks

    Based on information from 267 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • Good for parents

    Is working at Costa Coffee good if you have caring responsibilities?

    Most people say this is a good place to work if you care for a child or other relative

    How we know this

    55% of people who care for a child or other relative report this is a good place to work

    Based on information from 47 job reviews

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

  • Well informed about head office

    Do workers feel well informed about how Costa Coffee is doing?

    Most people feel well informed about how the company is doing

    How we know this

    50% of people feel that they are kept well informed about how the company is doing as a whole

    Based on information from 365 job reviews

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

  • Managers are respectful

    Do people at Costa Coffee feel treated by respect by their managers?

    Most people feel treated with respect by their managers

    How we know this

    69% of people say they’re treated with respect by their managers

    Based on information from 351 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Opportunities to progress

    Are people given support to progress at Costa Coffee?

    Most people are given support to progress here

    How we know this

    In the last year, 56% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 377 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Enough training

    Do people get enough training when they start at Costa Coffee?

    Most people get enough training when they start

    How we know this

    54% of people report they got enough training when they started working here

    Based on information from 373 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • People recommend their team

    Do people at Costa Coffee recommend working with their team?

    Most people recommend working with their team

    How we know this

    51% of people report that they would recommend working with their immediate team to a friend

    Based on information from 401 job reviews

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Easy to book holiday

    How easy is it to book a holiday at Costa Coffee?

    Most people find it easy to book holidays

    How we know this

    74% of people report it’s easy to book holidays

    Based on information from 357 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

Excellent
  • Good for students

    Is a Costa Coffee job good for students?

    Students say this is a good place to work if you’re studying

    How we know this

    86% of students report this is a good place to work if you’re studying

    Based on information from 97 job reviews

    Why this matters

    A good job should allow you to fit work around important things in your life, like studying.

    Life isn’t just about work. Good jobs make space for you to do well in both.

Ask someone at Costa Coffee

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How Costa Coffee ranks

Costa Coffee ranks 8th to work for in café employers

  1. 7 Pret A Manger
    5.4
  2. 8 Costa Coffee
    5.0
  3. 9= Creams
    4.9

Pay ranges at Costa Coffee

  1. £7.66–9.82 per hour

  2. £9.30–13.62 per hour

  3. £9.50–12.45 per hour

  4. £8.00–9.64 per hour

  5. £7.52–9.75 per hour

Costa Coffee job reviews

  • Best thing

    I actually enjoy making coffee and seeing regulars and having a conversation with them.

    Worst thing

    The amount of hours pull at the moment is so much its affecting our morale. Its hard to do so much and still keep haply and hard working when you feel like you're doing 2 people's jobs.

    5.7

    Employee, July 2021

  • Best thing

    Good team, good pay and good benefits

    Worst thing

    Rude customers, who are rewarded for treating staff like poop, expected to do assistant managers job for no extra pay, little or no proper training for new starters now

    4.2

    Employee, October 2021

About

Costa Coffee is a coffee shop chain. They specialise in serving Italian coffee.

costa.co.uk

Jobs by location

  1. 9 job openings

  2. 9 job openings

  3. 7 job openings

  4. 4 job openings

  5. 4 job openings

  6. 3 job openings

  7. 3 job openings

  8. 3 job openings

  9. 3 job openings

  10. 3 job openings

  11. 3 job openings

  12. 3 job openings

  13. 3 job openings

  14. 3 job openings

  15. 3 job openings

  16. 3 job openings

  17. 3 job openings

Handy to know

How much notice do people get of their shifts?

40% report getting one week notice or less
30% report getting two weeks notice
11% report getting three weeks notice
19% report getting four weeks notice or more

Based on 393 employees

What contracts are people on?

4% report having zero hours contracts
25% report having low hours contracts (less than 16 hours)
56% report having part time contracts (16-35 hours)
15% report having full time contracts (more than 35 hours)

Based on 336 employees

How are people paid?

83%
by the hour
17%
an annual salary

Based on 408 employees

Thinking of working at Costa Coffee?

Join Breakroom to unlock insights about Costa Coffee and thousands of other employers.

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