What it’s like working at Costa Coffee
408 people shared what they think about working at Costa Coffee…
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People feel stressed
Is it stressful to work at Costa Coffee?
People feel stressed here
How we know this
81% of people say they often feel stressed at workBased on information from 378 job reviews
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
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Breaks aren’t paid
Do workers at Costa Coffee get paid breaks?
No. People don’t get paid breaks
How we know this
92% of people say they don’t get paid breaksBased on information from 396 job reviews
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
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People don’t get sick pay
Does Costa Coffee pay sick pay?
No. People don’t get proper sick pay
How we know this
83% of people say they wouldn’t get paid if they were sick but scheduled to workBased on information from 344 job reviews
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
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Head office doesn’t understand the frontline
Do people think Costa Coffee head office understands what's happening where they work?
People think head office doesn’t understand what’s happening where they work
How we know this
85% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they workBased on information from 363 job reviews
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
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Less than 4 weeks notice of shifts
How much notice do people get of their shift pattern at Costa Coffee?
People don’t get 4 weeks notice of when they’re working
How we know this
- 40% report getting one week notice or less
- 30% report getting two weeks notice
- 11% report getting three weeks notice
- 19% report getting four weeks notice or more
- 0% report having a fixed rota
Based on information from 393 job reviews
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
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People don’t enjoy their job
Do people at Costa Coffee enjoy their jobs?
Most people don’t enjoy their job
How we know this
54% of people report they don’t enjoy their jobBased on information from 127 job reviews
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People are not paid enough to live on
Does Costa Coffee pay enough to live on?
Most people are not paid enough to live on
How we know this
61% of people say they are paid below the Real Living Wage for where they liveBased on information from 374 job reviews
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.
The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.
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Not easy to take sick leave
How easy is it to take sick leave at Costa Coffee?
Most people find it hard to take sick leave
How we know this
51% of people report that it’s hard to take time off if they are sickBased on information from 234 job reviews
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Shifts get changed at short notice
Do Costa Coffee managers change shifts at short notice?
Most managers change people’s shifts at short notice
How we know this
51% of people say their manager changes their shifts at the last minuteBased on information from 362 job reviews
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
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Not easy to change shifts
How easy is it for Costa Coffee workers to change shifts?
Most people find it hard to change shifts
How we know this
52% of people report that it’s hard to change shifts if they need toBased on information from 295 job reviews
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
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People do unpaid extra work
Do workers at Costa Coffee do extra work that they don't get paid for?
Sometimes. Most people do unpaid extra work
How we know this
53% of people report that they do extra work that they don’t get paid forBased on information from 260 job reviews
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
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People are paid market rates
Does Costa Coffee pay market rates?
Most people are paid market rates
How we know this
59% of people are paid average or more than the typical pay for the type of work they doBased on information from 359 job reviews
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
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People don’t worry about getting enough hours
Do workers at Costa Coffee worry about hours?
Most people don’t worry about getting enough hours
How we know this
68% of people report they don’t worry about getting enough hoursBased on information from 358 job reviews
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
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Good choice of shifts
Do Costa Coffee workers get to choose the shifts they work?
Most people get enough choice over which shifts they work
How we know this
64% report that their manager gives them enough choice over which shifts they workBased on information from 337 job reviews
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
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People get proper breaks
Do people at Costa Coffee get proper breaks?
Most people get proper breaks
How we know this
63% of people report that they get to take proper breaksBased on information from 267 job reviews
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
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Good for parents
Is working at Costa Coffee good if you have caring responsibilities?
Most people say this is a good place to work if you care for a child or other relative
How we know this
55% of people who care for a child or other relative report this is a good place to workBased on information from 47 job reviews
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
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Well informed about head office
Do workers feel well informed about how Costa Coffee is doing?
Most people feel well informed about how the company is doing
How we know this
50% of people feel that they are kept well informed about how the company is doing as a wholeBased on information from 365 job reviews
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
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Managers are respectful
Do people at Costa Coffee feel treated by respect by their managers?
Most people feel treated with respect by their managers
How we know this
69% of people say they’re treated with respect by their managersBased on information from 351 job reviews
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
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Opportunities to progress
Are people given support to progress at Costa Coffee?
Most people are given support to progress here
How we know this
In the last year, 56% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their roleBased on information from 377 job reviews
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
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Enough training
Do people get enough training when they start at Costa Coffee?
Most people get enough training when they start
How we know this
54% of people report they got enough training when they started working hereBased on information from 373 job reviews
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
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People recommend their team
Do people at Costa Coffee recommend working with their team?
Most people recommend working with their team
How we know this
51% of people report that they would recommend working with their immediate team to a friendBased on information from 401 job reviews
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
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Easy to book holiday
How easy is it to book a holiday at Costa Coffee?
Most people find it easy to book holidays
How we know this
74% of people report it’s easy to book holidaysBased on information from 357 job reviews
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
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Good for students
Is a Costa Coffee job good for students?
Students say this is a good place to work if you’re studying
How we know this
86% of students report this is a good place to work if you’re studyingBased on information from 97 job reviews
Why this matters
A good job should allow you to fit work around important things in your life, like studying.
Life isn’t just about work. Good jobs make space for you to do well in both.
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Join BreakroomHow Costa Coffee ranks
Costa Coffee ranks 8th to work for in café employers
- 7 Pret A Manger
- 8 Costa Coffee
- 9= Creams
Pay ranges at Costa Coffee
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£7.66–9.82 per hour
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£9.30–13.62 per hour
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£9.50–12.45 per hour
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£8.00–9.64 per hour
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£7.52–9.75 per hour
Costa Coffee job reviews
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Best thing
I actually enjoy making coffee and seeing regulars and having a conversation with them.
Worst thing
The amount of hours pull at the moment is so much its affecting our morale. Its hard to do so much and still keep haply and hard working when you feel like you're doing 2 people's jobs.
Employee, July 2021
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Best thing
Good team, good pay and good benefits
Worst thing
Rude customers, who are rewarded for treating staff like poop, expected to do assistant managers job for no extra pay, little or no proper training for new starters now
Employee, October 2021
About
Costa Coffee is a coffee shop chain. They specialise in serving Italian coffee.
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Handy to know
How much notice do people get of their shifts?
Based on 393 employees
What contracts are people on?
Based on 336 employees
How are people paid?
Based on 408 employees
Thinking of working at Costa Coffee?
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