Costa Coffee

What Costa Coffee employees say

80% of people report they get paid every month

Based on 109 employee responses

What Costa Coffee employees say

4% of people report they are often paid late or the wrong amount

Based on 85 employee responses

What Costa Coffee employees say

• 1% report having zero hours contracts
• 23% report having low hours contracts (less than 16 hours)
• 55% report having part time contracts (16-35 hours)
• 22% report having full time contracts (more than 35 hours)

Based on 110 employee responses

What Costa Coffee employees say

36% of people report working 8 hours or more than they’re contracted for each week

Based on 90 employee responses

Why this matters

At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.

It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.

This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.

What Costa Coffee employees say

20% of people report they worry about getting enough hours

Based on 155 employee responses

Why this matters

At a good job, you shouldn’t have to worry about getting enough hours each week.

A good job should guarantee you a minimum number of hours in a contract, if you want it.

This makes it easier to plan your finances, because you know how much you’ll be earning.

What Costa Coffee employees say

• 32% report getting one week notice or less
• 14% report getting two weeks notice
• 21% report getting three weeks notice
• 32% report getting four weeks notice or more

Based on 108 employee responses

Why this matters

At a good job, you get plenty of notice about when you’re working.

This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

What Costa Coffee employees say

55% of people say their manager changes their shifts at the last minute

Based on 99 employee responses

What Costa Coffee employees say

64% report that their manager gives them enough choice over which shifts they work

Based on 148 employee responses

Why this matters

A good job is flexible around your personal life. This means you get a say in when you prefer to work.

What Costa Coffee employees say

52% of people report that it’s easy to change shifts if they need to

Based on 124 employee responses

Why this matters

A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

What Costa Coffee employees say

8% of people say they get paid breaks

Based on 107 employee responses

Why this matters

A good job should have paid breaks.

You should be paid for all your time at work, whether you’re on a break or not.

What Costa Coffee employees say

14% of people say they would get paid if they were sick but scheduled to work

Based on 92 employee responses

Why this matters

Everyone gets sick sometimes. You should be able to take time off without worrying.

At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

What Costa Coffee employees say

68% of people report it’s easy to book holidays

Based on 101 employee responses

Why this matters

A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

What Costa Coffee employees say

80% of people say they often feel stressed at work

Based on 105 employee responses

What Costa Coffee employees say

51% of people report that they would recommend working with their immediate team to a friend

Based on 109 employee responses

Why this matters

A good job means enjoying the place where you work.

The people you work with every day really matter. They can be the difference between a terrible day and a great one.

If you’d recommend your team to a friend, this shows that something’s going right.

What Costa Coffee employees say

65% of people say they’re treated with respect by their managers

Based on 93 employee responses

What Costa Coffee employees say

86% of students report this is a good place to work if you’re studying

Based on 29 employee responses

Why this matters

A good job should allow you to fit work around important things in your life, like studying.

Life isn’t just about work. Good jobs make space for you to do well in both.

What Costa Coffee employees say

46% of people who care for a child or other relative report this is a good place to work

Based on 13 employee responses

What Costa Coffee employees say

51% of people report they got enough training when they started working here

Based on 106 employee responses

Why this matters

A good job should give you good training when you start, not just drop you in at the deep end.

This means that you’ll be happier and more productive from day one and shows that your employer values you.

It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

What Costa Coffee employees say

In the last year, 61% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

Based on 111 employee responses

Why this matters

A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

This means you’ll be able to build on your skills and experience, and earn more money.

What Costa Coffee employees say

51% of people feel that they are kept well informed about how the company is doing as a whole

Based on 102 employee responses

Why this matters

At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

What Costa Coffee employees say

17% of people think that this employer’s head office or owners have a good understanding of what’s really happening where they work

Based on 100 employee responses

Why this matters

At a good job, the role of head office should be to support the people on the frontline serving customers.

To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.