Concentrix
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DismissConcentrix is a financial and business services company. They specialise in technology that improves customer engagement.
concentrix.comConcentrix job reviews
Showing 30 reviews
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Best thing
Meeting new people
Worst thing
The bonus structure is rigged to make you less likely to achieve bonus
Concentrix Customer service advisor, June 2023
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Best thing
Its remote
Worst thing
The pay is bad, Job is stressful, shift times are AWFUL and take up my whole day (11am-8pm), you barely get any support whatsoever.
Concentrix Employee, March 2023
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Best thing
Get to work from home
Worst thing
Always feeling stressed and pressure to make sure you never do anything wrong from management is sky high
Concentrix Call centre agent, February 2023
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Best thing
Permanent work from home.
Worst thing
Micro managing
Concentrix Customer service advisor, January 2023
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Best thing
They allow a certain level of flexibility when I need to attend appointments. This happens a lot. It is easy to do. Some times the customers can be really nice.
Worst thing
Too much is expected of managers and they are having to sacrifice elements such as supporting their team to get other more urgent admin done. There isn’t a consistently high level of support from managers. This is not their fault though.
Concentrix Sales advisor, November 2022
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Best thing
The people i work with are fantastic, the TLs are super helpful, and our TL genuinely cares about us
Worst thing
Commission structure always changing and sometimes can be unachievable - base wage of £9.50 just isn’t enough to live on anymore. It’s November still can’t put on the heating - can’t afford it, and only buy food from the reduced section as can’t afford full priced/fresh food- and we dont drink, dont smoke, don’t go out at all.
Concentrix Customer service advisor, November 2022
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Best thing
Managers are great.
Worst thing
Hours not suitable for me as a parent. Working for home is difficult with obvious lack of support. Wage is poor for difficulty of work
Concentrix Employee, November 2022
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Best thing
The people and pay isn’t bad
Worst thing
Team leaders like to brown nose those higher up
Concentrix Customer service advisor, October 2022
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Best thing
The staff within the team are nice and that you are guaranteed your 40 hours per week
Worst thing
Extremely unsociable hours
Concentrix Customer service, August 2022
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Best thing
Get to work from home but they are lowering these amount of roles as time goes along
Worst thing
Training as abysmal and they hiring systems is a mess for a company based around taking calls and working on computers 8 hours a day they hire people who dont know how to use a computer and then give them a week of training then throw them into the deep end to drown. No time put aside to help train them as the TLs are never not doing stupid tasks for no reason so after your 2 week nesting period you are on your own basically and anything you need to learn you have to go do yourself in your own time
Concentrix Call centre agent, August 2022
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Best thing
Paid fortnightly
Decent wages and bonusWorst thing
No proper training
No help from managers
Customers shout down the phone
If you are stuck with a difficult customer you have to hope they hang up or you get disconnected as no manager will help you resolve it and the care team refuse your calls,
If you’re still on the phone at 8pm everyone just logs off and leaves you with no help if you were to get stuckConcentrix Sales advisor, August 2022
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Best thing
Managers are chill
Worst thing
Shifts, pay, overtime incentives,
Concentrix Call centre agent, July 2022
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Best thing
Genuinely care about the people as long as you're not taking liberties
Worst thing
Can be difficult working for a client and not having any say in their policies and systems being outdated
Concentrix Team leader, June 2022
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Best thing
Consistent work, always get full hours per week, opportunity to earn more through bonus, referrals, incentives
Worst thing
Pay is very low, shifts are low, micromanagement is rife, upper management unreachable, don’t care. Targets for bonus unreasonable, too many bonus detractors, too many reasons bonus is withheld, bonus sometimes withheld unfairly.
Concentrix Sales advisor, June 2022
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Best thing
Work from home.
Worst thing
Stress levels, constantly increasing responsibilities and low availability for progress into anything other than team leader.
Concentrix Sales advisor, April 2022
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Best thing
The people that I work with
Worst thing
The uncertanty with shifts as they can change
Concentrix Call centre agent, March 2022
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Best thing
My team
Worst thing
Pay, support, training, lack of care
Concentrix Sales advisor, February 2022
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Best thing
Discounts, bonus
Worst thing
Stressful, demanding, hard to get time off, unrealistic goals
Concentrix Employee, December 2021
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Best thing
Meeting some great people who have become firm friends
Worst thing
Expected to start shift at least 15 mins before official time which is not paid.
Concentrix Call centre agent, November 2021
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Best thing
Speaking to customers
Worst thing
The changes in roles that keep happening
Concentrix Sales advisor, November 2021
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Best thing
Work from home
Worst thing
Upper management can’t be trusted with the things that they say
Concentrix Customer service advisor, October 2021
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Best thing
Working from home is nice, the team are supportive, the job is straightforward.
Worst thing
Taking complaints all day is very difficult, callers are rude and it is affecting my mental health outside of work.
Concentrix Customer service, August 2021
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Best thing
The people and the customers
Worst thing
The company and shifts
Concentrix Customer service advisor, July 2021
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Best thing
The people iwork with
Worst thing
The lack of support and insults from customers
Concentrix Customer service advisor, May 2021
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Best thing
job security, work from home
Worst thing
unannounced changes, unnecessary work steps, bonus scheme, management does not listen to agents, very repetitive, additional responsibilities don't come with a pay rise
Concentrix Employee, May 2021
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Best thing
Home time
Worst thing
Not getting sick pay for first 2 years. Difficult getting holidays booked as staff keep leaving and not enough cover.
Concentrix Customer advisor, January 2021
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Best thing
Bonus and pay
Worst thing
Team changes
Concentrix Team leader, January 2021
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Best thing
The teams
Worst thing
The head management and hr
Concentrix Customer advisor, November 2020
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Best thing
The team leader
Worst thing
Lack of progression
Concentrix Customer advisor, April 2020
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Best thing
great pay and hours , excellent bonus , amazing colleges to work with and good managers
Worst thing
taking so many calls per day
Concentrix Sales agent, January 2020