Do you get paid breaks in your current job?

Why does Complete Care get a rating of 4.8?

13 Complete Care employees told us the following about their jobs.

Bad
  • Head office doesn’t understand the frontline

    How we know this

    18% of people think that this employer’s head office or owners have a good understanding of what’s really happening where they work

    Based on information from 11 job reviews

    Do you think head office understands what’s really happening where you work?

    Yes No

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • People don’t get proper breaks

    How we know this

    0% of people report that they get to take proper breaks

    Based on information from 12 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • People don’t get sick pay

    How we know this

    8% of people say they would get paid if they were sick but scheduled to work

    Based on information from 13 job reviews

    If you were scheduled to work, but had to call in sick, would you still get paid?

    Yes No

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

Not great
  • Contracts don’t match the hours people work

    How we know this

    64% of people report working 8 hours or more than they’re contracted for each week

    Based on information from 11 job reviews

    Why this matters

    At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.

    It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.

    This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.

  • People feel stressed

    How we know this

    67% of people say they often feel stressed at work

    Based on information from 12 job reviews

    Do you feel stressed at work?

    Yes No

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • Shifts get changed at short notice

    How we know this

    62% of people say their manager changes their shifts at the last minute

    Based on information from 13 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • Breaks aren’t paid

    How we know this

    33% of people say they get paid breaks

    Based on information from 12 job reviews

    Do you get paid for your breaks?

    Yes No

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • People are paid below market rates

    How we know this

    27% of people are paid average or more than the typical pay for the type of work they do

    Based on information from 11 job reviews

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • People don’t recommend their team

    How we know this

    38% of people report that they would recommend working with their immediate team to a friend

    Based on information from 13 job reviews

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • Less than 4 weeks notice of shifts

    How we know this

    • 46% report getting one week notice or less
    • 0% report getting two weeks notice
    • 8% report getting three weeks notice
    • 46% report getting four weeks notice or more
    • 0% report having a fixed rota

    Based on information from 13 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • Uninformed about head office

    How we know this

    44% of people feel that they are kept well informed about how the company is doing as a whole

    Based on information from 9 job reviews

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Good
  • Easy to book holiday

    How we know this

    67% of people report it’s easy to book holidays

    Based on information from 12 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Easy to change shifts

    How we know this

    50% of people report that it’s easy to change shifts if they need to

    Based on information from 8 job reviews

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Easy to take sick leave

    How we know this

    60% of people report that it’s easy to take time off if they are sick

    Based on information from 10 job reviews

  • Good choice of shifts

    How we know this

    50% report that their manager gives them enough choice over which shifts they work

    Based on information from 12 job reviews

    Do you get enough choice over which shifts you work?

    Yes No

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Enough training

    How we know this

    64% of people report they got enough training when they started working here

    Based on information from 11 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Good for parents

    How we know this

    57% of people who care for a child or other relative report this is a good place to work

    Based on information from 7 job reviews

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

  • People are paid enough to live on

    How we know this

    56% of people say they are paid at or above the Real Living Wage for where they live

    Based on information from 9 job reviews

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

  • Opportunities to progress

    How we know this

    In the last year, 50% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 8 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • Managers are respectful

    How we know this

    67% of people say they’re treated with respect by their managers

    Based on information from 9 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • No unpaid extra work

    How we know this

    30% of people report that they do extra work that they don’t get paid for

    Based on information from 10 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

  • People don’t worry about getting enough hours

    How we know this

    38% of people report they worry about getting enough hours

    Based on information from 13 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

How does your job compare? Take the Breakroom survey to find out.

About

Complete Care is a care group. They provide nurse-led home care services.

completecare.co.uk

How Complete Care ranks

Complete Care ranks joint 104th to work for in Best care companies to work for in the UK

  1. 104= Complete Care
    4.8
  2. 104= Exemplar Health Care
    4.8
  3. 104= Lifeways
    4.8

Pay ranges at Complete Care

  1. £8.73–14.00 per hour

Complete Care job reviews

  • Best thing

    I like to look after people and give them the best care i can

    Worst thing

    No travel time to my calls

    4.5

    Employee, April 2021

    • £8.91 per hour
    • 45–54 years old
  • Best thing

    Love the clients I work with

    Worst thing

    Travelling

    5.2

    Rapid response HCA, November 2020

    • £15.00 per hour
    • 25 or older

Jobs by location

  1. 8 job openings

  2. 6 job openings

  3. 3 job openings

  4. 2 job openings

  5. 2 job openings

  6. 2 job openings

  7. 1 job opening

  8. 1 job opening

  9. 1 job opening

  10. 1 job opening

  11. 1 job opening

  12. 1 job opening

  13. 1 job opening

  14. 1 job opening

Handy to know

How much notice do people get of their shifts?

46% report getting one week notice or less
8% report getting three weeks notice
46% report getting four weeks notice or more

Based on 13 employees

What contracts are people on?

25% report having zero hours contracts
42% report having part time contracts (16-35 hours)
33% report having full time contracts (more than 35 hours)

Based on 12 employees

How are people paid?

By the hour 100% of people report they get paid by the hour

Based on 13 employees

How does your employer compare?

Take the Breakroom survey to find out how your job and employer stack up.