Customer assistant at Compass Group
People in this role may also be known as retail and sales assistants or customer service assistant.
19 workers in this role at Compass Group have taken the survey.
How much does Compass Group pay customer assistants?
Customer assistant employees at Compass Group are typically paid £8.40–9.33 an hour, based on data from 19 employees.
What is management like for customer assistant employees at Compass Group?
217 people shared what they think about this job…
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Head office doesn’t understand the frontline
Do customer assistants think Compass Group head office understands what's happening where they work?
People think head office doesn’t understand what’s happening where they work
How we know this
83% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they workBased on information from 18 job reviews
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
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Managers are respectful
Do customer assistants at Compass Group feel treated by respect by their managers?
Most people feel treated with respect by their managers
How we know this
63% of people say they’re treated with respect by their managersBased on information from 16 job reviews
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Here’s a recent review that mentions management:
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Best thing
The family feeling get with your team, the managers do really care about you as an employee and you as a person
Worst thing
Unsociable hours
General manager, November 2020
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Join BreakroomWhat are the hours like for customer assistant employees at Compass Group?
217 people shared what they think about this job…
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Less than 4 weeks notice of shifts
How much notice do customer assistants get of their shift pattern at Compass Group?
Most people don’t get 4 weeks notice of when they’re working
How we know this
- 37% report getting one week notice or less
- 21% report getting two weeks notice
- 11% report getting three weeks notice
- 0% report getting four weeks notice or more
- 32% report having a fixed rota
Based on information from 19 job reviews
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
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Easy to book holiday
How easy is it for customer assistants to book a holiday at Compass Group?
Most people find it easy to book holidays
How we know this
74% of people report it’s easy to book holidaysBased on information from 19 job reviews
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
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Easy to take sick leave
How easy is it for customer assistants to take sick leave at Compass Group?
Most people find it easy to take sick leave
How we know this
50% of people report that it’s easy to take time off if they are sickBased on information from 18 job reviews
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Good choice of shifts
Do customer assistants at Compass Group get to choose the shifts they work?
Most people get enough choice over which shifts they work
How we know this
67% report that their manager gives them enough choice over which shifts they workBased on information from 18 job reviews
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
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No short notice shift changes
Do Compass Group managers change customer assistants shifts at short notice?
Most managers don’t change people’s shifts at short notice
How we know this
56% of people say their manager doesn’t changes their shifts at the last minuteBased on information from 18 job reviews
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
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People get proper breaks
Do customer assistants at Compass Group get proper breaks?
Most people get proper breaks
How we know this
53% of people report that they get to take proper breaksBased on information from 17 job reviews
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
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No unpaid extra work
Do customer assistants at Compass Group do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work
How we know this
67% of people report that they don’t do extra unpaid workBased on information from 18 job reviews
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
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People don’t worry about getting enough hours
Do customer assistants at Compass Group worry about hours?
People don’t worry about getting enough hours
How we know this
78% of people report they don’t worry about getting enough hoursBased on information from 18 job reviews
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Here’s a recent review that mentions hours:
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Best thing
Hours
Worst thing
Pay, high expectations that can’t be achieved, working with Miserable people. Everything put on me. Lack of respect. Bullying
Employee, April 2021
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What is career progression like for customer assistants at Compass Group?
217 people shared what they think about this job…
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No career progression
Are customer assistants given support to progress at Compass Group?
People aren’t given support to progress here
How we know this
In the last year, 81% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their roleBased on information from 16 job reviews
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
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Not enough training
Do customer assistants get enough training when they start at Compass Group?
Most people don’t get enough training when they start
How we know this
60% of people report they didn’t get enough training when they started working hereBased on information from 15 job reviews
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Latest reviews from customer assistants at Compass Group
7 employees left their honest reviews of this employer…
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Best thing
Customer service meeting people
Worst thing
0 hours
Employee, October 2021
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Best thing
Small tight team almost family like and can get to know the customers
Employee, August 2021
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Best thing
The people I work with
Worst thing
Being stuck in a dead end.
Employee, August 2021
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Best thing
The team I work with
Worst thing
The management, the customers, the workplace, the amount of work we have to do for the money, the money is terribly
Employee, June 2021
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Best thing
I enjoy my job
Worst thing
Nothing
Sales assistant, January 2021
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Best thing
Love my customers
Worst thing
Not enough staff
Head office making bad decisions
Money pinchingRetail assistant, September 2020
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Best thing
Works around my child's schooling
Customer service assistant, August 2020
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How Compass Group ranks
Compass Group ranks joint 115th to work for in retail or sales assistant employers
- 115= Compass Group
- 115= Iceland
- 115= Pret A Manger