You deserve better…
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Are you paid fairly? Do you get the flexibility you need?
That’s a good start…
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How does your pay compare? Do you get the flexibility you need?
Compass Group
Customer service assistant at Compass Group
People in this role may also be known as retail and sales assistants or customer assistant.
8 peoples in this role at Compass Group have taken the survey. How does this role compare to your current role? Take the survey to find out.
How much does Compass Group pay customer service assistant employees?
Customer service assistant employees at Compass Group are typically paid £7.68–9.06 an hour, based on data from 8 employees.
What is management like for customer service assistant employees at Compass Group?
126 employees told us the worst thing about their job…
Find out what it is by taking the 3 minute survey.
Do your managers treat you with respect?
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Head office doesn’t understand the frontline
How we know this
13% of people think that this employer’s head office or owners have a good understanding of what’s really happening where they workBased on information from 8 job reviews
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
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Managers are respectful
How we know this
50% of people say they’re treated with respect by their managersBased on information from 8 job reviews
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Here’s a recent review that mentions management:
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Best thing
The family feeling get with your team, the managers do really care about you as an employee and you as a person
Worst thing
Unsociable hours
General manager, November 2020
Find out what other people are saying about working at Compass Group
Thinking of working at Compass Group?
Take the Breakroom survey to see if Compass Group is the best place for you. Find out where’s good and bad to work.
What are the hours like for customer service assistant employees at Compass Group?
126 employees told us the worst thing about their job…
Find out what it is by taking the 3 minute survey.
Do your managers treat you with respect?
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Less than 4 weeks notice of shifts
How we know this
- 25% report getting one week notice or less
- 38% report getting two weeks notice
- 13% report getting three weeks notice
- 0% report getting four weeks notice or more
- 25% report having a fixed rota
Based on information from 8 job reviews
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
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Not easy to take sick leave
How we know this
29% of people report that it’s easy to take time off if they are sickBased on information from 7 job reviews
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Good choice of shifts
How we know this
71% report that their manager gives them enough choice over which shifts they workBased on information from 7 job reviews
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
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No short notice shift changes
How we know this
29% of people say their manager changes their shifts at the last minuteBased on information from 7 job reviews
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
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People get proper breaks
How we know this
57% of people report that they get to take proper breaksBased on information from 7 job reviews
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
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No unpaid extra work
How we know this
29% of people report that they do extra work that they don’t get paid forBased on information from 7 job reviews
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
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Easy to book holiday
How we know this
88% of people report it’s easy to book holidaysBased on information from 8 job reviews
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
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People don’t worry about getting enough hours
How we know this
14% of people report they worry about getting enough hoursBased on information from 7 job reviews
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Here’s a recent review that mentions hours:
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Best thing
Hours
Worst thing
Pay, high expectations that can’t be achieved, working with Miserable people. Everything put on me. Lack of respect. Bullying
Employee, April 2021
Find out what other people are saying about working at Compass Group
What is career progression like for customer service assistant employees at Compass Group?
126 employees told us the worst thing about their job…
Find out what it is by taking the 3 minute survey.
Do your managers treat you with respect?
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No career progression
How we know this
In the last year, 13% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their roleBased on information from 8 job reviews
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
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Not enough training
How we know this
40% of people report they got enough training when they started working hereBased on information from 5 job reviews
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Latest reviews from customer service assistant employees at Compass Group
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Best thing
I enjoy my job
Worst thing
Nothing
Sales assistant, January 2021
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Best thing
Love my customers
Worst thing
Not enough staff
Head office making bad decisions
Money pinchingRetail assistant, September 2020
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Best thing
Works around my child's schooling
Customer service assistant, August 2020
How Compass Group ranks
Compass Group ranks joint 97th to work for in retail or sales assistant employers
- 97= Compass Group
- 97= H&M
- 97= Iceland