Clarks

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Clarks is a retailer. They sell shoes for men, women and children.

clarks.co.uk

Clarks job reviews

Showing 64 reviews

  • Best thing

    That I get free shoes

    Worst thing

    The pay

    3.0

    Clarks Sales assistant, March 2024

  • Best thing

    The pay is ok

    Worst thing

    The management is awful, they micromanage a lot by doing a lot observations. Everything gets blamed on team members if the store does bad. If no customers come in and we don’t hit the target we get blamed. We still have to hit our target even when we are in the stock room all day

    3.4

    Clarks Employee, March 2024

  • Best thing

    Staff
    Management team

    Worst thing

    Not getting holiday needed/ difficult to get one of

    7.3

    Clarks Key holder, January 2024

  • Best thing

    The different Troyes of customers that come in and the team I work with

    Worst thing

    Back to school

    9.4

    Clarks Employee, January 2024

  • Best thing

    Helping people, having a task to do and being part of a global brand

    Worst thing

    Retail workers getting harassed or sweared at by customers, not being understood

    5.5

    Clarks Sales assistant, December 2023

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  • Best thing

    being able to help people

    Worst thing

    rude customers, some rude management stuff, management is so disorganised

    3.2

    Clarks Team member, December 2023

  • Best thing

    - Lovely coworkers
    - Good staff perks - 33% off of shoes, 4 free pairs a year
    - Sometimes you serve lovely and understanding customers and really sweet children
    - Reasonably good pay

    Worst thing

    - Unpaid breaks.
    - Unrealistic targets - we are expected to push products onto customers to reach certain targets and get reprimanded if we don’t reach them. The targets were increased last year despite the fact that the old targets were rarely being met. It doesn’t seem like head office understands that it really depends on luck with the customers you serve that day and if they actually need and are willing to spend money on the overpriced products you try to sell them.
    - Quality of shoes decreasing despite high prices - a lot of pairs are returned with soles wearing away or glue breaking down after only being worn a few times.
    - Not great range of shoes for certain demographics - wide and narrow fittings don’t have many options. For kids, casual shoes are only really made up to a size 12 - above that it’s only school shoes and trainers despite a lot of customers looking for everyday shoes in larger sizes. Large size 8-10 for school shoes only really have velcro options.
    - Customers can be rude and demanding
    - Insoles used to be free if fitted with on kids, now we charge 50% for them which isn’t too expensive but is likely to be met with negative reactions from customers used to getting them for free. Apparently this is due to too many people taking them ‘just in case’ but given how cheap (and low quality, the foam insoles wear down very quickly) they are, it seems unnecessary.
    - Management at my store can come across as patronising and insensitive at times.
    - Work can be very stressful and physically demanding when busy but very boring when it’s quiet

    4.6

    Clarks Sales assistant, December 2023

  • Best thing

    People I work with

    Worst thing

    Customers

    7.6

    Clarks Store assistant, December 2023

  • Best thing

    The job itself, flexible hours

    Worst thing

    The pay, lack of organisation

    6.4

    Clarks Sales assistant, November 2023

  • Best thing

    Good pay, good training, mostly easy work, easy to understand

    Worst thing

    Intimidating & unrealistic targets, uncooperative customers, sometimes very hard to book holidays

    8.6

    Clarks Sales assistant, September 2023

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  • Best thing

    the co workers were nice

    Worst thing

    being mislead about the amount of hours I would work, management was toxic

    1.1

    Clarks Sales assistant, August 2023

  • Best thing

    Discount (33% off all clarks shoes), really nice team, pay good for my age (under 18)

    Worst thing

    Can't take holiday during 'peak weeks', job is physically exhausting, difficult targets to hit (particularly if on kids), breaks are short and unpaid, customers can be extremely difficult

    5.5

    Clarks Retail assistant, July 2023

  • Best thing

    Decent Pay
    Other employees are nice
    Free Shoes

    Worst thing

    The Management is awful
    No organisation at all
    Overall horrible place to work

    2.8

    Clarks Sales assistant, July 2023

  • Best thing

    33% off shoes and shoecare, 4 free pairs a year, flexible hours

    Worst thing

    Manager is rude and belittles you, difficult targets to reach, a lot of extra jobs on top of serving customers, being treated poorly by manager, strict clothing rule

    5.5

    Clarks Sales assistant, June 2023

  • Best thing

    Good pay for 17, staff discount, free work shoes, no uniform

    Worst thing

    Managers are very entitled and not up to date with how to treat their staff. Rotas are only in the break room and they sometimes change your next shift when you are away and unable to see it. Experienced workers are often rude and condescending to new staff.

    2.0

    Clarks Sales assistant, April 2023

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  • Best thing

    Dealing customer from different backgrounds.

    Worst thing

    When its quiet.

    8.6

    Clarks Sales assistant, March 2023

  • Best thing

    Low stress. Regular hours.

    Worst thing

    Pay is bad. Can be physically exhausting

    7.5

    Clarks Warehouse operative, March 2023

  • Best thing

    Free shoes
    Working as a team

    Worst thing

    Back to school Rush
    Boring days where no one comes in

    7.0

    Clarks Sales assistant, February 2023

  • Best thing

    The team I work with

    Worst thing

    Being a franchise we get less benefits and lack of respect! Area manager is awful doesn’t speak to management will only speak to the franchise owner which creates total lack of communication! Customers are so verbally abusive but don’t get any support for this! I could go on and on no positives working here.

    3.3

    Clarks Manager, February 2023

  • Best thing

    Free uniform shoes
    Further Discount on sale/full price shoes

    Worst thing

    Weird shift
    Deputy managers overlooked

    5.5

    Clarks Employee, January 2023

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  • Best thing

    The team
    The discount on shoes

    Worst thing

    Being franchised. High turnover. Not enough support. Not a lot of respect. Low wage. High stress.

    2.3

    Clarks Team leader, December 2022

  • Best thing

    i get paid more than i should for my age

    Worst thing

    - mandatory over time in school holidays
    - rude customers
    -rota changed weekly

    4.3

    Clarks Sales assistant, November 2022

  • Best thing

    - discount
    - the team
    - working on kids and adults

    Worst thing

    - no proper breaks
    - managers get mad if you spend too long with a customer ( if the kid trying shoes on is running around and taking long to make a decision we get pressured to quickly close the sale and move on to next customer)

    2.0

    Clarks Sales assistant, November 2022

  • Best thing

    my colleagues, management and the benefits

    Worst thing

    unpaid breaks and sick leave

    8.6

    Clarks Sales assistant, October 2022

  • Best thing

    Set our own tasks and schedules, good morale between colleagues

    Worst thing

    Being treated badly by the public. Public opinion of the company is poor these days and this is taken out on the staff. We also have poor stock post pandemic but are expected by area management to match and exceed pre pandemic sales performance.

    5.0

    Clarks Assistant manager, October 2022

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  • Best thing

    the people I work with. being able to give expert advice which customers trust

    Worst thing

    customers that don't listen or are rude when you suggest to try something else

    8.4

    Clarks Sales assistant, September 2022

  • Best thing

    Very flexible work schedule
    Staff are always kind

    Worst thing

    Often very busy and stressful especially if understaffed

    8.6

    Clarks Sales assistant, August 2022

  • Best thing

    The people that work there are amazing, everyone gets in really well.

    Worst thing

    The customers, they can be extremely rude especially if they have to wait a bit

    7.8

    Clarks Sales assistant, July 2022

  • Best thing

    The team I work with

    Worst thing

    Condescending parents

    9.3

    Clarks Sales assistant, July 2022

  • Best thing

    The discount, connecting with customers

    9.0

    Clarks Sales assistant, June 2022

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  • Best thing

    The people I work with make it bareable

    Worst thing

    Rotas pay and how we get treated by management and customers

    1.4

    Clarks Sales assistant, June 2022

  • Best thing

    the people and it’s easy

    Worst thing

    some customers and lack of communication

    7.8

    Clarks Sales assistant, June 2022

  • Best thing

    Nice customers

    Worst thing

    Poorly run badly paid high stress and overworked

    3.7

    Clarks Employee, June 2022

  • Best thing

    Really friendly colleagues and I was trained thoroughly! My managers are very approachable and understanding, and tasks are set with a good explaination.

    Worst thing

    In store sales don’t show discounted on the till so I can’t get further

    9.5

    Clarks Sales assistant, May 2022

  • Best thing

    My colleagues
    Treats in the stockroom

    Worst thing

    Overworked
    Underpaid
    Employer expects too much

    7.6

    Clarks Fitter, April 2022

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  • Best thing

    working for a franchise store > company owned.
    No targets, small team, decent pay for my age, my colleagues are amazing!

    Worst thing

    Clarks as a company are awful, this list doesn’t even cover half of it. (These points are NOT related to the franchise, I have worked in both a busy and a quiet shop for context)

    - back to school, was set for 8 mins per child in the bigger store. SO unrealistic considering the stock room was huge and over 2 floors. Parents as well as children are difficult to deal with in a good day let alone in the summer

    - most part time staff members are expected to double their hours during the summer, and no one is allowed any time off during the last 2 weeks of august

    - the targets the company set are unachievable because they are so unrealistic. They did not take into account covid when setting new targets. Which stressed management out, furthermore they projected the stress onto sales assistants

    - do not get paid for training. The larger store during lockdown forced us all on to training zoom calls (looked great for management) but was such a waste of time

    - Clarks head office is so out of touch with what the footfall is really like. The selling technique training they give is useless because you can’t actually apply it when selling - they basically want you to shove products down customers throats, and are shocked when it doesn’t work.

    - The products are awful. The standards have depleted so much. Shoes are thin and feel like plastic. I’m unpacking shoes now where glue is on the shoe, the stitching is wonky and uneven. Does not align with the extortionate price tag. It’s embarrassing to sell.

    - Clarks are using smaller stores like open warehouses. All of the stock gets taken out by online orders we have to fill and send out and does not get replaced. All the new stock (which might actually have a chance at selling if it wasn’t so overpriced), gets sent to all the large flagship stores in the cities.

    - The company have no target consumer, as they try to make everyone happy, it just doesn’t work.
    They don’t provide for all children, you reach a junior 3 and the number of options halves. There’s no casual styles for them at all, I usually send them to a sports shop at that stage.
    They bring the same style of shoes back for the ‘elderly’ every year, they really have only 3 suitable pairs to choose from, there is no colour options (if someone from head office is reading this, bring back shoes in navy, they are sick of black and brown)
    and for everyone in between the shoes are not fashionable - please stop trying to be. Clarks isn’t known for that and never will be. The company needs to focus on and invest the money into what the consumer really buys, and not try to change their consumer.

    7.1

    Clarks Employee, March 2022

  • Best thing

    Sales team. Free work shoes.

    Worst thing

    Un realistic targets. Intimidating management. Slim chance of progression.

    2.4

    Clarks Employee, February 2022

  • Best thing

    the children are sweet

    Worst thing

    had to clean out a family of spiders
    unrealistic timings

    1.8

    Clarks Sales assistant, February 2022

  • Best thing

    easy work load, teamwork, training

    Worst thing

    pay, sales expectations, customers attitude

    8.2

    Clarks Sales assistant, February 2022

  • Best thing

    The best thing was the staff I worked with and my manager, she was the best

    Worst thing

    The fact my store was made redundant because of a reason that was never given to us, the fact that other stores still might face the fate ours did, the fact they based the income of sales against the previous years despite the fact we were closed for most of 2020 and therefore could not have physically made any money compared to 2019, the amount of "learn its" we had to do but even if we did complete them all it was hardly ever rewarded or recognised by higher ups, just my manager and the only praise I ever received was from a customer, not the company. The styles also do not reflect modern day fashion and do not sell well because of that, most of the selection caters to the elderly and children, not really the ages in-between and stock was hardly ever shared out properly, so main styles rarely ever came in during back to school periods, when we needed them the most.

    4.2

    Clarks Sales assistant, February 2022

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  • Best thing

    - flexible
    - usually low stress
    - fun

    Worst thing

    - when it’s summer it’s stressful
    - targets you have to achieve
    - low pay

    8.2

    Clarks Sales assistant, February 2022

  • Best thing

    The people that work there all know what is like and make the day better

    Worst thing

    Managers speaking to you with no respect
    Long hours
    Overtime with no pay
    Have a 30 minute break every six hours so I was mainly shifted to 5hr 45 minutes so they didn’t have to factor in a break

    1.2

    Clarks Sales assistant, December 2021

  • Best thing

    The team

    Worst thing

    Pay rate, unachievable targets, head office don’t seem to care about stores

    4.6

    Clarks Assistant manager, December 2021

  • Best thing

    Working with the kids. They always leave so happy after a sale and finding the perfect shoe for them gives you the best feeling.

    Worst thing

    Changing shifts. It really depends on your manager and co-workers. At one point, I had the best team and manager and so changing shifts was so easy but as the team changed people were less willing to swap and it was all up to you, no help from the new manager.

    7.3

    Clarks Sales assistant, December 2021

  • Best thing

    People working there my age

    Worst thing

    Managers

    2.0

    Clarks Sales assistant, December 2021

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  • Best thing

    33% of yea round

    Worst thing

    managers

    1.6

    Clarks Sales assistant, December 2021

  • Best thing

    Depending on the shift, the supportive people.

    Worst thing

    Crying children, pushy customers- parents/grandparents

    5.5

    Clarks Sales assistant, November 2021

  • Best thing

    Meeting people

    Worst thing

    Pay and hours

    1.4

    Clarks Team leader, October 2021

  • Best thing

    Everyone's really friendly and reliable so you can always count on someone being there if you need help even if they're busy they will take time to help you and will give you feedback at the end of your shift for things you did well and things you have to improve on.

    Worst thing

    I don't have any, I really enjoy my job!

    9.7

    Clarks Employee, September 2021

  • Best thing

    Customer service

    Worst thing

    Commute
    Up and down stairs all the time
    Unethical managers

    1.0

    Clarks Manager, July 2021