Claire’s

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Claire’s is a retailer. They sell accessories for older children and young teens.

claires.com

Claire’s job reviews

Showing 22 reviews

  • Best thing

    The team - I have nothing bad to say about anyone who I work with, all so lovely and made me feel welcome when I first started!!
    My manager - So much better than my manager at my previous job, helps me progress, cares about my mental health/additional needs, gave me enough training especially in ear piercing
    50% off
    Piercings
    Working with children
    Pay is good - minimum wage but I still get well paid

    Worst thing

    The customers - majority of them are extremely rude to me and my colleagues!!
    Sometimes I'll get critiqued on things I'm doing well at, however it doesn't really bother me.
    Doing deliveries - sometimes we will get too many things that we already have and are expected to put them all out even though there's no space
    Sometimes I'll be expected to cover shifts last minute, which isn't always ideal especially when I'm in school/studying for A levels

    9.1

    Claire’s Sales associate, February 2024

  • Best thing

    Learning new social skills being pushed to talk to people. New skills like ear piercing and till work.

    Worst thing

    Some customers can be really rude and ignorant

    7.5

    Claire’s Supervisor, February 2024

  • Best thing

    putting holes in people

    Worst thing

    getting screamed at by customers for doing my job

    1.5

    Claire’s Sales assistant, January 2024

  • Worst thing

    Higher managers manipulate workers to their advantage with promises of potential career growth that you just never seem to be quite ready for. Once that starts, slipping leads to grudges and thus consequences (reduction of hours of possible, sudden cold shoulder and lack of support ect).

    1.0

    Claire’s Supervisor, September 2023

  • Best thing

    doing ear piercing

    Worst thing

    no hours

    4.9

    Claire’s Sales assistant, September 2023

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  • Best thing

    The staff you work with. The bond between and loyalty. This does happen in every store.

    Worst thing

    No support even tho they think they are. Ridiculous pressure and tasks and expectations with ridiculous time scales

    2.6

    Claire’s Manager, June 2023

  • Best thing

    The staff and manger

    Worst thing

    No aircon
    Having to do baby piercings
    Understaffed and not enough hours so loan trading
    Stood for 8.5 hrs and not allowed to sit down apart from a 30 min unpaid break

    2.3

    Claire’s Assistant manager, May 2023

  • Best thing

    staff discount

    Worst thing

    Management on a revolving door; store manager left in January after she worked like a dog for the company for best part of a decade and was denied time off to visit her family abroad. Her replacement left before she even finished her 2 weeks training, didnt even make it into store- smart woman.
    a new manager still wasn't hired until mid april.
    I worked at this store for 8 months and there was 5 different district managers in this time. I had been basically doing the assistant managers job for months on supervisors wage in the hopes that it would earn me the promotion and the pay rise that comes with it and had been told by the district manager at the time that when the new store manager started I could interview for it but then when that DM left and the new one started I was told that I never should've been told that as the position doesn't exist. I don't know whether it was a case of the old DM was misinformed because she was new or if she'd found out that I'd mentioned to other team members that for financial reasons I'd probably need to find a new job if I didn't get the promotion so she strung me along to keep me at the store while management was so uncertain. head office effectively abandon stores; the old manager that left in january was a dual site manager and head office didn't even advertise the managers position for the other store until mid March. the 2 girls that worked there (one of which could only do 20 hours for visa reasons) were lone trading almost every day because head office were not hiring for their store at all.
    head office do not care about what's happening in a store unless sales and KPI's are low; total abandonment of the team, that at the time consisted of myself and 2 new girls. We needed a lot of support and got almost nothing
    When talking to a manager from another store about the minimum wage increase, i was told that "head office are gonna be fuming" when they learn they'll have to start paying us more. Multi million pound international company and they'd be fuming about paying people £1 more?
    Do not work here if you are chronically ill whether it's mental health or physical health because even if you inform the company of your illness in your interview AND on your health questionnaire AND provide doctors notes they will treat you like an inconvenience.
    Supervisors were only given 4 and 8 hour contracts so if you don't get enough hours to pay your bills it's not their problem if you're getting your contracted hours.
    They offer the absolute bare minimum training for ear piercing; they talk you through the process, you pierce 5 peoples ears and you're done. no wonder the company has such a bad reputation for it.
    There would be days where team members would be doing 10 piercings back to back, and would be penalised for turning people away regardless of their reasons for it.
    Offered piercings from the age of 4 and a half MONTHS and when I say piercing a baby's ears is the hardest thing I have ever done I am not joking. The fact that the they even offer this for that age is a testament to how the company clearly only care about money and not the welfare of their customers; baby piercings were so difficult to do that they very rarely went in straight due to the fact that babies do not stay still no matter how tight a grip the parent is holding them in. The simple fact that the parent has to essentially pin their baby down on their lap to do the piercing should be evidence of why the company should not be offering piercings from such a young age.

    1.5

    Claire’s Supervisor, May 2023

  • Best thing

    People I get to work with

    8.0

    Claire’s Supervisor, April 2023

  • Best thing

    50% discount

    Worst thing

    8p difference in pay from sales assistant who just works tills to Keyholder/supervisor who lone trades, fills out all the paperwork including profits / losses, collects change from bank, main piercer on every shift, and much more.

    3.9

    Claire’s Supervisor, April 2023

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  • Best thing

    Ear and nose piercing

    Worst thing

    U need to have more that two arms

    1.1

    Claire’s Assistant manager, November 2022

  • Best thing

    People

    Worst thing

    Customer service being in tills and having to run around after people

    1.8

    Claire’s Sales assistant, August 2022

  • Best thing

    Staff discount

    Worst thing

    Customers
    Lack of management

    1.1

    Claire’s Supervisor, August 2022

  • Best thing

    Fun people to work with and easy job

    Worst thing

    Sorting out deliveries every weekday morning

    5.5

    Claire’s Sales assistant, August 2022

  • Best thing

    The regular customer snd staff

    Worst thing

    The prices and overworked

    2.6

    Claire’s Supervisor, July 2022

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  • Best thing

    Everyone is nice, easy to book time off. The manager and all supervisors are always there to help you out and answer any questions.

    Worst thing

    Training is sporadic, I didn’t feel like I was given enough training and had to learn how to do stuff on the spot or while I was dealing with a customer.

    8.6

    Claire’s Sales assistant, March 2022

  • Best thing

    Working with children, staff discount, and store team.

    Worst thing

    Regional manager is too heavily involved. You will be asked to travel upwards of 3 hours a day to open a store that is not your own, and if you refuse to you’ll be put on a ROC. If you are too sick to open your store, you’ll be told to open it no matter what and, again, be put under a ROC if your store does not open.

    2.4

    Claire’s Supervisor, March 2022

  • Best thing

    Staff discount, the customers are lovely, ear piercing training.

    Worst thing

    No reward when selling expensive earrings, moody managers putting you under stress, other staff are always negative, only two members of staff in at a time so extremely hard to phone in sick

    1.5

    Claire’s Sales assistant, March 2022

  • Worst thing

    Customers
    Last minute rotas
    Your availability means nothing pretty much
    Manager freestyles rota

    1.4

    Claire’s Supervisor, December 2021

  • Best thing

    Helping people

    Worst thing

    Scamming people and getting told off when we only sell one thing and get shouted at when we need help and having to stand at a door for 4 hours a day and do nothing

    1.2

    Claire’s Sales assistant, December 2021

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  • Best thing

    Getting to interact with different types of customers and helping them find what they are looking for.

    Worst thing

    The workload, toxic staff environment, receiving rota less than a week in advance, requests and worries being ignored by managers.

    1.5

    Claire’s Sales assistant, July 2021

  • Worst thing

    Minimum wage, expected to know everything within the first week of being there, rude customers, managers higher up they are rude.

    2.1

    Claire’s Supervisor, January 2020