CeX

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CeX is a retailer. They specialise in buying and selling second hand technology products.

uk.webuy.com

CeX job reviews

Showing 81 reviews

  • Best thing

    The people you work with

    Worst thing

    Everything else

    3.5

    CeX Team leader, March 2024

  • Best thing

    The people I work with

    Worst thing

    A lot

    1.4

    CeX Employee, January 2024

  • Best thing

    Colleagues

    Worst thing

    aggressive customers and long transactions

    4.3

    CeX Sales assistant, January 2024

  • Best thing

    Discount & wearing our own clothes

    Worst thing

    Gossiping, no manager for over a year, scared of losing shifts if you don’t agree with the supervisor, having to help new starters when we’re not paid to.

    1.5

    CeX Sales assistant, January 2024

  • Best thing

    The people, discounts

    Worst thing

    Certain customers

    8.6

    CeX Sales assistant, January 2024

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  • Best thing

    The people

    Worst thing

    The customers/ higher ups

    2.0

    CeX Supervisor, December 2023

  • Best thing

    The people

    Worst thing

    The customers when they threaten me

    7.0

    CeX Team leader, November 2023

  • Best thing

    Staff discount
    Working with tech

    Worst thing

    Infrequent hours
    Very little pay

    2.4

    CeX Sales assistant, September 2023

  • Best thing

    Some of the staff

    Worst thing

    Some of the staff and aggressive customers

    6.4

    CeX Team leader, September 2023

  • Best thing

    The discounts on tech are pleasant and I’ve learnt a good deal about the latest phones and consoles

    Worst thing

    Understaffed, stressful environment, very money hungry, angry customers, lazy management

    1.2

    CeX Sales assistant, September 2023

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  • Best thing

    Flexibility, casual nature and laid back environment.

    Worst thing

    The customers.

    4.6

    CeX Sales assistant, August 2023

  • Best thing

    Colleagues and professionally relaxed atmosphere

    Worst thing

    High stress points doing busy spells and occasionally difficult customers

    4.6

    CeX Sales assistant, July 2023

  • Best thing

    Team/colleagues

    Worst thing

    Often aggressive customers, short breaks and low pay

    5.0

    CeX Sales assistant, July 2023

  • Best thing

    Staff discount
    The team you work with
    Easy to take sick leave

    Worst thing

    You get the rota in less than a week's advance (sometimes only a few days)
    Under 23s get paid significantly less
    Management does not respect you and do not follow through on their promises
    Customers can be abusive
    Not getting paid enough for the responsibilities we have e.g. testing at the till
    Unpaid breaks
    Rotas are arranged poorly in the sense that we always either have too many people in or not enough

    2.3

    CeX Sales assistant, July 2023

  • Best thing

    People

    Worst thing

    Some staff need more money

    8.4

    CeX Supervisor, June 2023

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  • Best thing

    The team are really great to work with and I have a great manager who cares about his staff. The job is varied and can be fun.

    Worst thing

    Low pay, unreliable hours (mine went down from about 30 to 16), zero hour contract, a lot of responsibilities and things to learn for minimum wage.

    7.6

    CeX Sales assistant, June 2023

  • Best thing

    Colleagues are nice

    Worst thing

    Cex is a corrupt company that won’t give you a pay raise when they increase your responsibilities even if you’ve been working with them for nearly a decade.

    2.8

    CeX Retail assistant, May 2023

  • Best thing

    Nothing

    Worst thing

    Pay, staying over rota hours, oblivious HR staff and higher ups

    3.0

    CeX Sales assistant, April 2023

  • Best thing

    Colleagues are nice

    Worst thing

    The customers are menaces without any respect, the job is boring and yet stressful, nobody teaches you how to do anything and you get yelled at for trying to work without any knowledge of how to do it

    2.4

    CeX Sales assistant, April 2023

  • Best thing

    I get to work with my partner

    Worst thing

    Everything the pay the rest of the staff and the managers like to play favourites

    1.5

    CeX Sales assistant, March 2023

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  • Best thing

    The people that you work with

    Worst thing

    Pay
    Lack of consistency from management in multiple areas
    Constant issues due to things such as training

    7.1

    CeX Employee, February 2023

  • Best thing

    Staff members are great, team leaders are understanding and some regular customers are nice to chat to. Well staffed so don’t feel guilty if having to call in sick or book holiday. An open to close shift doesn’t feel as long as you think it would as there’s usually always something to do.

    Worst thing

    Customers can often be entitled, rude or even become violent occasionally. Despite having a website with all prices listed people constantly ask for more. Customer expectations are down right delusional for second hand items. Customers often bring dirty items thinking we would want to clean them for them. Being a sales assistant requires quite a bit more than just the ability to serve customers, minimum wage doesn’t quite feel justified at times, especially if you take up testing as well.

    6.4

    CeX Sales assistant, February 2023

  • Best thing

    Good knowledge of current trends, easy access to new games at discounted prices.

    Worst thing

    Disrespectful customers, long hours, no consideration about disability, low pay, managers sit around doing nothing all day b

    1.1

    CeX Sales assistant, February 2023

  • Best thing

    The people that work there

    Worst thing

    Everything

    4.1

    CeX Sales assistant, February 2023

  • Best thing

    Great work force

    Worst thing

    The customers can be super rude and ridiculous, there are set rules that CeX have in place that seem ridiculous

    6.8

    CeX Sales assistant, January 2023

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  • Best thing

    Payday

    Worst thing

    Staff are mostly misogynistic, nepotism, lack of knowledge about mental health issues, and volatile customers

    1.2

    CeX Employee, January 2023

  • Best thing

    Staff Discount and flexible working hours

    Worst thing

    Staff and dangerous customers

    1.3

    CeX Sales assistant, January 2023

  • Best thing

    Go home early instead of working too late.

    Worst thing

    There is nothing to dk normally becuase of how quite it is. So it gets really boring quickly.

    9.3

    CeX Sales assistant, January 2023

  • Best thing

    The staff, and every day is different

    Worst thing

    Head office are clueless on what happens day too day

    7.6

    CeX Sales assistant, January 2023

  • Best thing

    15% Discount

    Worst thing

    Low Pay, Low contracts, expecting to work additional hours with for standard pay rate or time in lieu. Asked to undertake training on testing items prior to buying from customers (there is no extra pay for this responsibility and if you get it wrong you will get disciplined).

    1.5

    CeX Sales assistant, January 2023

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  • Best thing

    -Friendly management
    -Good Training Progress tracking and management system
    -Relaxed work environment

    Worst thing

    -Required number of sub-roles as a sales assistant can be tiresome

    8.8

    CeX Sales assistant, January 2023

  • Best thing

    Very situational but I have a great set of co-workers and the best management anyone could ask for.

    Very flexible hours and breaks/food and drinks during shift

    Worst thing

    Some customers can be very difficult to work with and some areas of the job take a lot of practice to grt used to.

    8.0

    CeX Sales assistant, December 2022

  • Best thing

    Colleagues are friendly, environment is relaxed, no uniform, able to pick up more shifts if i want to, relatively easy tasks

    Worst thing

    Customers tend to be quite entitled and think they know everything (some are nice though, just the vocal minority making everyone look worse), standing for a full 6-7 hour shift can be painful, less fair wages for younger employees

    7.5

    CeX Sales assistant, December 2022

  • Best thing

    Staff gets decent perks and you can have your own inclusive feel when going into work

    Worst thing

    Upper (top) management doesn't know what it's like in our shoes. Plus, franchise stores don't get treated equally.

    7.8

    CeX Sales assistant, November 2022

  • Best thing

    sales assistants are usually more tight knit, so they are easy to work with

    Worst thing

    minimum wage
    not enough pay for how much work done
    no respect from managers
    micro management
    lack of progression opportunities
    unpaid breaks
    SSP is poor, minimum wage allows for about 2£ an hour on SSP
    lack of communication from management team
    rotas sent out night before shifts start
    last minute changes to rotas
    complaints to HR go nowhere, usually just ends with a “chat” that’s not recorded
    management priority falls with making themselves comfortable rather than ensuring a safe working environment
    bullying from management
    rude and innocent customers which are not dealt with appropriately
    stressful situations not dealt with properly
    trauma not taken seriously
    mental health not taken seriously, usually just laughed about
    no pay increase when picking up more responsibilities such as test

    1.1

    CeX Sales assistant, November 2022

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  • Best thing

    It's the most free I've ever felt in a work place. We are never told or bossed around to do anything and can take things at our own pace. Best job I've ever had 10/10

    Worst thing

    The customers

    7.0

    CeX Sales assistant, November 2022

  • Best thing

    The staff

    Worst thing

    The pay and stress

    6.0

    CeX Sales assistant, November 2022

  • Best thing

    Relaxed environment, no uniform, like minded team members/customers and fairly easy

    Worst thing

    Don’t get paid nearly enough to deal with half the customer complaints/threats. Also expected to take on more than none tile entitles for no extra pay and head office are uninformed about in store operations and lack empathy towards employees

    4.2

    CeX Sales assistant, November 2022

  • Best thing

    Relaxed atmosphere, friendly, most customers are lovely and make the day go quicker

    Worst thing

    Difficult customers who do not understand consumer law. They feel they have a right to anything and everything. The sort of person who argues the toss of varies shades of a colour chart just to be awkward. Some people can be difficult to work with. They are not respectful of others

    6.0

    CeX Sales assistant, October 2022

  • Best thing

    The staff we act like a family we care and appreciate eachother

    Worst thing

    Some customers can be rude and abusive

    7.8

    CeX Employee, October 2022

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  • Best thing

    Really fun
    Some days are stressful but most days are just quick and fun

    Worst thing

    Can be really stressful at times

    7.8

    CeX Sales assistant, October 2022

  • Best thing

    Friendly staff, getting paid for any overtime u have to do, a lot more knowledge on items u might not have known about before

    Worst thing

    Random days, Sometimes not getting the holidays uve booked off, Saying u cant work a certain day in the interview yet still being rota’d in that day

    1.6

    CeX Sales assistant, October 2022

  • Best thing

    the team members are easy to get along with and the job is interesting

    Worst thing

    people bring us dirty things all the time and they smell bad

    4.6

    CeX Sales assistant, September 2022

  • Best thing

    The staff are great

    Worst thing

    The poor pay, if you need to live off this wage alone, you'll need benefits or another job

    7.5

    CeX Sales assistant, September 2022

  • Best thing

    I'm cared for and respected

    Worst thing

    Rude customers

    8.2

    CeX Sales assistant, September 2022

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  • Best thing

    No real sickness policy means you don't have to worry about being written up for it.

    Worst thing

    We (as a company) get robbed a lot more then we should do.
    We also get a wide variety of customers, some very very nice and others who have literally threatened to hurt us and thrown things at us. I have called the police at least four times since working there.

    The pay doesnt really reflect a decent living wage or for the amount of things we do in the job. We aren't just sales assistants, there's a lot of tech no how that comes with the job that you learn as you go.

    1.1

    CeX Sales assistant, August 2022

  • Best thing

    Relaxed environment, people who I work with are great, work isn’t too hard

    Worst thing

    Long hours, bad pay, customers can be difficult. Unpaid break, only gets 30 mins when working 10 hour shifts

    3.5

    CeX Sales assistant, August 2022

  • Best thing

    The people I work with have become close friends

    Worst thing

    Stressful, management team don't respect the sales assistants. Hours can be cut to the bare minimum. The pay is horrendous. We get our rotas one day before the next working week, so not enough time to plan stuff

    2.8

    CeX Sales assistant, July 2022

  • Best thing

    Socialisation, enviroment, subject

    Worst thing

    Monotonous tasks, rude people

    6.0

    CeX Sales assistant, July 2022

  • Best thing

    Not customee facing

    Worst thing

    Customers not understanding procedure

    7.3

    CeX General assistant, July 2022