CeX
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DismissCeX is a retailer. They specialise in buying and selling second hand technology products.
uk.webuy.comCeX job reviews
Showing 81 reviews
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Best thing
The people you work with
Worst thing
Everything else
CeX Team leader, March 2024
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Best thing
The people I work with
Worst thing
A lot
CeX Employee, January 2024
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Best thing
Colleagues
Worst thing
aggressive customers and long transactions
CeX Sales assistant, January 2024
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Best thing
Discount & wearing our own clothes
Worst thing
Gossiping, no manager for over a year, scared of losing shifts if you don’t agree with the supervisor, having to help new starters when we’re not paid to.
CeX Sales assistant, January 2024
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Best thing
The people, discounts
Worst thing
Certain customers
CeX Sales assistant, January 2024
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Best thing
The people
Worst thing
The customers/ higher ups
CeX Supervisor, December 2023
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Best thing
The people
Worst thing
The customers when they threaten me
CeX Team leader, November 2023
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Best thing
Staff discount
Working with techWorst thing
Infrequent hours
Very little payCeX Sales assistant, September 2023
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Best thing
Some of the staff
Worst thing
Some of the staff and aggressive customers
CeX Team leader, September 2023
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Best thing
The discounts on tech are pleasant and I’ve learnt a good deal about the latest phones and consoles
Worst thing
Understaffed, stressful environment, very money hungry, angry customers, lazy management
CeX Sales assistant, September 2023
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Best thing
Flexibility, casual nature and laid back environment.
Worst thing
The customers.
CeX Sales assistant, August 2023
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Best thing
Colleagues and professionally relaxed atmosphere
Worst thing
High stress points doing busy spells and occasionally difficult customers
CeX Sales assistant, July 2023
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Best thing
Team/colleagues
Worst thing
Often aggressive customers, short breaks and low pay
CeX Sales assistant, July 2023
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Best thing
Staff discount
The team you work with
Easy to take sick leaveWorst thing
You get the rota in less than a week's advance (sometimes only a few days)
Under 23s get paid significantly less
Management does not respect you and do not follow through on their promises
Customers can be abusive
Not getting paid enough for the responsibilities we have e.g. testing at the till
Unpaid breaks
Rotas are arranged poorly in the sense that we always either have too many people in or not enoughCeX Sales assistant, July 2023
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Best thing
People
Worst thing
Some staff need more money
CeX Supervisor, June 2023
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Best thing
The team are really great to work with and I have a great manager who cares about his staff. The job is varied and can be fun.
Worst thing
Low pay, unreliable hours (mine went down from about 30 to 16), zero hour contract, a lot of responsibilities and things to learn for minimum wage.
CeX Sales assistant, June 2023
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Best thing
Colleagues are nice
Worst thing
Cex is a corrupt company that won’t give you a pay raise when they increase your responsibilities even if you’ve been working with them for nearly a decade.
CeX Retail assistant, May 2023
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Best thing
Nothing
Worst thing
Pay, staying over rota hours, oblivious HR staff and higher ups
CeX Sales assistant, April 2023
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Best thing
Colleagues are nice
Worst thing
The customers are menaces without any respect, the job is boring and yet stressful, nobody teaches you how to do anything and you get yelled at for trying to work without any knowledge of how to do it
CeX Sales assistant, April 2023
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Best thing
I get to work with my partner
Worst thing
Everything the pay the rest of the staff and the managers like to play favourites
CeX Sales assistant, March 2023
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Best thing
The people that you work with
Worst thing
Pay
Lack of consistency from management in multiple areas
Constant issues due to things such as trainingCeX Employee, February 2023
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Best thing
Staff members are great, team leaders are understanding and some regular customers are nice to chat to. Well staffed so don’t feel guilty if having to call in sick or book holiday. An open to close shift doesn’t feel as long as you think it would as there’s usually always something to do.
Worst thing
Customers can often be entitled, rude or even become violent occasionally. Despite having a website with all prices listed people constantly ask for more. Customer expectations are down right delusional for second hand items. Customers often bring dirty items thinking we would want to clean them for them. Being a sales assistant requires quite a bit more than just the ability to serve customers, minimum wage doesn’t quite feel justified at times, especially if you take up testing as well.
CeX Sales assistant, February 2023
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Best thing
Good knowledge of current trends, easy access to new games at discounted prices.
Worst thing
Disrespectful customers, long hours, no consideration about disability, low pay, managers sit around doing nothing all day b
CeX Sales assistant, February 2023
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Best thing
The people that work there
Worst thing
Everything
CeX Sales assistant, February 2023
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Best thing
Great work force
Worst thing
The customers can be super rude and ridiculous, there are set rules that CeX have in place that seem ridiculous
CeX Sales assistant, January 2023
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Best thing
Payday
Worst thing
Staff are mostly misogynistic, nepotism, lack of knowledge about mental health issues, and volatile customers
CeX Employee, January 2023
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Best thing
Staff Discount and flexible working hours
Worst thing
Staff and dangerous customers
CeX Sales assistant, January 2023
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Best thing
Go home early instead of working too late.
Worst thing
There is nothing to dk normally becuase of how quite it is. So it gets really boring quickly.
CeX Sales assistant, January 2023
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Best thing
The staff, and every day is different
Worst thing
Head office are clueless on what happens day too day
CeX Sales assistant, January 2023
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Best thing
15% Discount
Worst thing
Low Pay, Low contracts, expecting to work additional hours with for standard pay rate or time in lieu. Asked to undertake training on testing items prior to buying from customers (there is no extra pay for this responsibility and if you get it wrong you will get disciplined).
CeX Sales assistant, January 2023
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Best thing
-Friendly management
-Good Training Progress tracking and management system
-Relaxed work environmentWorst thing
-Required number of sub-roles as a sales assistant can be tiresome
CeX Sales assistant, January 2023
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Best thing
Very situational but I have a great set of co-workers and the best management anyone could ask for.
Very flexible hours and breaks/food and drinks during shift
Worst thing
Some customers can be very difficult to work with and some areas of the job take a lot of practice to grt used to.
CeX Sales assistant, December 2022
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Best thing
Colleagues are friendly, environment is relaxed, no uniform, able to pick up more shifts if i want to, relatively easy tasks
Worst thing
Customers tend to be quite entitled and think they know everything (some are nice though, just the vocal minority making everyone look worse), standing for a full 6-7 hour shift can be painful, less fair wages for younger employees
CeX Sales assistant, December 2022
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Best thing
Staff gets decent perks and you can have your own inclusive feel when going into work
Worst thing
Upper (top) management doesn't know what it's like in our shoes. Plus, franchise stores don't get treated equally.
CeX Sales assistant, November 2022
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Best thing
sales assistants are usually more tight knit, so they are easy to work with
Worst thing
minimum wage
not enough pay for how much work done
no respect from managers
micro management
lack of progression opportunities
unpaid breaks
SSP is poor, minimum wage allows for about 2£ an hour on SSP
lack of communication from management team
rotas sent out night before shifts start
last minute changes to rotas
complaints to HR go nowhere, usually just ends with a “chat” that’s not recorded
management priority falls with making themselves comfortable rather than ensuring a safe working environment
bullying from management
rude and innocent customers which are not dealt with appropriately
stressful situations not dealt with properly
trauma not taken seriously
mental health not taken seriously, usually just laughed about
no pay increase when picking up more responsibilities such as testCeX Sales assistant, November 2022
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Best thing
It's the most free I've ever felt in a work place. We are never told or bossed around to do anything and can take things at our own pace. Best job I've ever had 10/10
Worst thing
The customers
CeX Sales assistant, November 2022
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Best thing
The staff
Worst thing
The pay and stress
CeX Sales assistant, November 2022
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Best thing
Relaxed environment, no uniform, like minded team members/customers and fairly easy
Worst thing
Don’t get paid nearly enough to deal with half the customer complaints/threats. Also expected to take on more than none tile entitles for no extra pay and head office are uninformed about in store operations and lack empathy towards employees
CeX Sales assistant, November 2022
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Best thing
Relaxed atmosphere, friendly, most customers are lovely and make the day go quicker
Worst thing
Difficult customers who do not understand consumer law. They feel they have a right to anything and everything. The sort of person who argues the toss of varies shades of a colour chart just to be awkward. Some people can be difficult to work with. They are not respectful of others
CeX Sales assistant, October 2022
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Best thing
The staff we act like a family we care and appreciate eachother
Worst thing
Some customers can be rude and abusive
CeX Employee, October 2022
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Best thing
Really fun
Some days are stressful but most days are just quick and funWorst thing
Can be really stressful at times
CeX Sales assistant, October 2022
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Best thing
Friendly staff, getting paid for any overtime u have to do, a lot more knowledge on items u might not have known about before
Worst thing
Random days, Sometimes not getting the holidays uve booked off, Saying u cant work a certain day in the interview yet still being rota’d in that day
CeX Sales assistant, October 2022
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Best thing
the team members are easy to get along with and the job is interesting
Worst thing
people bring us dirty things all the time and they smell bad
CeX Sales assistant, September 2022
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Best thing
The staff are great
Worst thing
The poor pay, if you need to live off this wage alone, you'll need benefits or another job
CeX Sales assistant, September 2022
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Best thing
I'm cared for and respected
Worst thing
Rude customers
CeX Sales assistant, September 2022
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Best thing
No real sickness policy means you don't have to worry about being written up for it.
Worst thing
We (as a company) get robbed a lot more then we should do.
We also get a wide variety of customers, some very very nice and others who have literally threatened to hurt us and thrown things at us. I have called the police at least four times since working there.The pay doesnt really reflect a decent living wage or for the amount of things we do in the job. We aren't just sales assistants, there's a lot of tech no how that comes with the job that you learn as you go.
CeX Sales assistant, August 2022
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Best thing
Relaxed environment, people who I work with are great, work isn’t too hard
Worst thing
Long hours, bad pay, customers can be difficult. Unpaid break, only gets 30 mins when working 10 hour shifts
CeX Sales assistant, August 2022
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Best thing
The people I work with have become close friends
Worst thing
Stressful, management team don't respect the sales assistants. Hours can be cut to the bare minimum. The pay is horrendous. We get our rotas one day before the next working week, so not enough time to plan stuff
CeX Sales assistant, July 2022
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Best thing
Socialisation, enviroment, subject
Worst thing
Monotonous tasks, rude people
CeX Sales assistant, July 2022
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Best thing
Not customee facing
Worst thing
Customers not understanding procedure
CeX General assistant, July 2022