Customer consultant at Carphone Warehouse

People in this role may also be known as retail and sales assistants.

32 workers in this role at Carphone Warehouse have taken the survey.

How much does Carphone Warehouse pay customer consultants?

Customer consultant at Carphone Warehouse
£7.42–8.49
Typical range
£7.19–10.00

Customer consultant employees at Carphone Warehouse are typically paid £7.42–8.49 an hour, based on data from 32 employees.

Compare pay rates at Carphone Warehouse

What is management like for customer consultant employees at Carphone Warehouse?

57 employees told us the worst thing about this job…

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Bad
  • Head office doesn’t understand the frontline

    Do customer consultants think Carphone Warehouse head office understands what's happening where they work?

    People think head office doesn’t understand what’s happening where they work

    How we know this

    82% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work

    Based on information from 28 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

Excellent
  • Managers are respectful

    Do customer consultants at Carphone Warehouse feel treated by respect by their managers?

    People feel treated with respect by their managers

    How we know this

    75% of people say they’re treated with respect by their managers

    Based on information from 32 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

Here’s a recent review that mentions management:

  • Best thing

    The team, my direct managers and the social nature of the role

    Worst thing

    Low pay, uncertainty of the low contracted hours, having to work weekends

    6.8

    Customer consultant, February 2021

Find out what other people are saying about working at Carphone Warehouse

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What are the hours like for customer consultant employees at Carphone Warehouse?

57 employees told us the worst thing about this job…

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Bad
  • Less than 4 weeks notice of shifts

    How much notice do customer consultants get of their shift pattern at Carphone Warehouse?

    People don’t get 4 weeks notice of when they’re working

    How we know this

    • 26% report getting one week notice or less
    • 29% report getting two weeks notice
    • 23% report getting three weeks notice
    • 23% report getting four weeks notice or more
    • 0% report having a fixed rota

    Based on information from 31 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

Not great
  • Contracts don’t match the hours people work

    Do customer consultants work the same number they are contracted for at Carphone Warehouse?

    Only some people work the same number of hours they’re contracted for

    How we know this

    59% of people report working 8 hours or more than they’re contracted for each week

    Based on information from 32 job reviews

    Why this matters

    At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.

    It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.

    This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.

Good
  • No short notice shift changes

    Do Carphone Warehouse managers change customer consultants shifts at short notice?

    Most managers don’t change people’s shifts at short notice

    How we know this

    61% of people say their manager doesn’t changes their shifts at the last minute

    Based on information from 31 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

Excellent
  • Easy to book holiday

    How easy is it for customer consultants to book a holiday at Carphone Warehouse?

    People find it easy to book holidays

    How we know this

    83% of people report it’s easy to book holidays

    Based on information from 29 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Good choice of shifts

    Do customer consultants at Carphone Warehouse get to choose the shifts they work?

    People get enough choice over which shifts they work

    How we know this

    78% report that their manager gives them enough choice over which shifts they work

    Based on information from 32 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • People don’t worry about getting enough hours

    Do customer consultants at Carphone Warehouse worry about hours?

    People don’t worry about getting enough hours

    How we know this

    84% of people report they don’t worry about getting enough hours

    Based on information from 32 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

What is career progression like for customer consultants at Carphone Warehouse?

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Good
  • Enough training

    Do customer consultants get enough training when they start at Carphone Warehouse?

    Most people get enough training when they start

    How we know this

    59% of people report they got enough training when they started working here

    Based on information from 32 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Opportunities to progress

    Are customer consultants given support to progress at Carphone Warehouse?

    Most people are given support to progress here

    How we know this

    In the last year, 72% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 32 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

Latest reviews from customer consultants at Carphone Warehouse

13 employees left their honest reviews of this employer…

You can read them by joining Breakroom for free today.

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  • Best thing

    The team, my direct managers and the social nature of the role

    Worst thing

    Low pay, uncertainty of the low contracted hours, having to work weekends

    6.8

    Customer consultant, February 2021

  • Best thing

    Satisfying getting sales

    Worst thing

    Not enough sales

    5.2

    Customer assistant, October 2020

  • Best thing

    Work colleagues

    Worst thing

    Well I'm being made redundant after being lied to

    3.5

    Customer consultant, March 2020

  • Best thing

    Working with great products like apple and Sony

    Worst thing

    The way management treat colleagues and the way stores run you never get a well done they always look at what you haven’t achieved

    2.2

    Sales assistant, January 2020

  • Best thing

    My colleagues

    Worst thing

    The amount of stress I'm under

    3.6

    Customer consultant, November 2019

  • Best thing

    Easy, fairly well paid

    Worst thing

    Systems, working with the public, bonus taken for things out of our control

    4.0

    Customer consultant, November 2019

  • Best thing

    Working with the latest technology

    Worst thing

    Stress with targets

    8.2

    Customer consultant, October 2019

  • Best thing

    Helping Customers

    Worst thing

    Dealing with rude people

    6.4

    Customer consultant, October 2019

  • Best thing

    It’s easy

    Worst thing

    Don’t get paid enough

    8.5

    Customer consultant, October 2019

  • Best thing

    Perks

    Worst thing

    The company and higher management and progression and rewards

    4.0

    Customer consultant, October 2019

  • Best thing

    My team

    Worst thing

    Rediculpus targets set by the company

    7.0

    Customer consultant, October 2019

  • Best thing

    Meeting new customers and learning more about the company

    Worst thing

    Having to deal with customer confrontation and complaints.

    5.5

    Customer consultant, October 2019

  • Best thing

    Staff

    Worst thing

    One member of management and poor systems

    8.1

    Sales advisor, October 2019

Latest vacancies for customer consultants at Carphone Warehouse

See all Carphone Warehouse customer consultant jobs

How Carphone Warehouse ranks

Carphone Warehouse ranks joint 37th to work for in retail or sales assistant employers

  1. 37= A F Blakemore
    6.4
  2. 37= Carphone Warehouse
    6.4
  3. 37= Dreams
    6.4