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Carphone Warehouse
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DismissCarphone Warehouse is a mobile phone retailer. They operate in the UK and Ireland.
carphonewarehouse.comBased on responses from 63 employees at Carphone Warehouse.
Pay
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Okay
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Only some people get paid breaks
Do workers at Carphone Warehouse get paid breaks?
Sometimes. Only some people get paid breaks.
How we know this
39% of people say they don’t get paid breaks.Based on data from 62 people who took the Breakroom Quiz between October 2019 and May 2022.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Okay
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Only some people get sick pay
Do Carphone Warehouse pay sick pay?
Sometimes. Only some people get proper sick pay.
How we know this
42% of people say they wouldn’t get paid if they were sick but scheduled to work.Based on data from 53 people who took the Breakroom Quiz between October 2019 and May 2022.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Bad
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Most people aren’t paid a living wage
Do Carphone Warehouse pay a living wage?
Most people are not paid a living wage.
How we know this
78% of people say they are paid below the Real Living Wage for where they live.Based on data from 60 people who took the Breakroom Quiz between October 2019 and May 2022.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living. It is currently £9.90 per hour, and £11.05 per hour in London.
Find out more in our explainer about the Real Living Wage.
Bad
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Most people are paid below market rates
Do Carphone Warehouse pay market rates?
Most people are paid less than average for their job.
How we know this
90% of people are paid below the average pay for the type of work they do.Based on data from 39 people who took the Breakroom Quiz between October 2019 and May 2022.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Hours and flexibility
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Good
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Easy to book holiday
How easy is it to book a holiday at Carphone Warehouse?
Most people find it easy to book holiday.
How we know this
81% of people report it’s easy to book holidays.Based on data from 59 people who took the Breakroom Quiz between October 2019 and May 2022.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Good
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Most people find it easy to take sick leave
How easy is it to take sick leave at Carphone Warehouse?
Most people find it easy to take sick leave.
How we know this
73% of people report that it’s easy to take time off if they are sick.Based on data from 11 people who took the Breakroom Quiz between March 2020 and March 2022.
Good
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Most people get a choice of shifts
Do Carphone Warehouse workers get to choose the shifts they work?
Most people get enough choice over which shifts they work.
How we know this
73% report that their manager gives them enough choice over which shifts they work.Based on data from 56 people who took the Breakroom Quiz between October 2019 and May 2022.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Good
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Most students say it’s good
Is a Carphone Warehouse job good for students?
Most students say this is a good place to work if you’re studying.
How we know this
94% of students report this is a good place to work if you’re studying.Based on data from 18 people who took the Breakroom Quiz between October 2019 and November 2021.
Why this matters
A good job should allow you to fit work around important things in your life, like studying.
Life isn’t just about work. Good jobs make space for you to do well in both.
Good
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Most people don’t worry about their hours
Do workers at Carphone Warehouse worry about hours?
Most people don’t worry about getting enough hours.
How we know this
84% of people report they don’t worry about getting enough hours.Based on data from 56 people who took the Breakroom Quiz between October 2019 and February 2022.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Can be hard to change shifts
How easy is it for Carphone Warehouse workers to change shifts?
Some people find it hard to change shifts.
How we know this
35% of people report that it’s hard to change shifts if they need to.Based on data from 46 people who took the Breakroom Quiz between October 2019 and May 2022.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Okay
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Shifts can get changed at short notice
Do Carphone Warehouse managers change shifts at short notice?
Some managers change people’s shifts at short notice.
How we know this
39% of people say their manager changes their shifts at the last minute.Based on data from 57 people who took the Breakroom Quiz between October 2019 and May 2022.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Bad
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Less than 4 weeks notice of shifts
How much notice do people get of their shift pattern at Carphone Warehouse?
Most people don’t get 4 weeks notice of when they’re working.
How we know this
- 19% of people with changing schedules report getting one week notice or less.
- 31% of people with changing schedules report getting two weeks notice.
- 21% of people with changing schedules report getting three weeks notice.
- 29% of people with changing schedules report getting four weeks notice or more.
Based on data from 58 people who took the Breakroom Quiz between October 2019 and May 2022.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Workplace
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Good
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Most people recommend their team
Do people at Carphone Warehouse recommend working with their team?
Most people recommend working with their team.
How we know this
70% of people report that they would recommend working with their immediate team to a friend.Based on data from 63 people who took the Breakroom Quiz between October 2019 and May 2022.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Good
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Most people feel treated with respect
Do people at Carphone Warehouse feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
79% of people say they’re treated with respect by their managers.Based on data from 61 people who took the Breakroom Quiz between October 2019 and May 2022.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Good
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Most people feel well informed by head office
Do workers feel well informed about how Carphone Warehouse is doing?
Most people feel well informed about how the company is doing.
How we know this
69% of people feel that they are kept well informed about how the company is doing as a whole.Based on data from 59 people who took the Breakroom Quiz between October 2019 and May 2022.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
Okay
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Only some people get enough training
Do people get enough training when they start at Carphone Warehouse?
Some people did’t get enough training when they started.
How we know this
39% of people report they didn’t get enough training when they started working here.Based on data from 61 people who took the Breakroom Quiz between October 2019 and May 2022.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Some people are stressed
Is it stressful to work at Carphone Warehouse?
Some people feel stressed here.
How we know this
65% of people say they often feel stressed at work.Based on data from 60 people who took the Breakroom Quiz between October 2019 and May 2022.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Okay
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Only some people get support to progress
Are people given support to progress at Carphone Warehouse?
Only some people are given support to progress here.
How we know this
In the last year, 35% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 62 people who took the Breakroom Quiz between October 2019 and May 2022.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Okay
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Only some people get proper breaks
Do people at Carphone Warehouse get proper breaks?
Some people don’t get proper breaks.
How we know this
50% of people report that they don’t get to take proper breaks.Based on data from 14 people who took the Breakroom Quiz between March 2020 and May 2022.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Bad
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Head office doesn’t understand what’s happening
Do people think Carphone Warehouse head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
77% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 56 people who took the Breakroom Quiz between October 2019 and March 2022.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
How Carphone Warehouse ranks
Carphone Warehouse ranks 18th to work for out of technology retailers.
- 17 Cef
- 18 Carphone Warehouse
- 19 Currys PC World
Rankings are based on Breakroom ratings for employers with 5 or more quiz responses, accurate as of 3 July 2022.
Pay ranges at Carphone Warehouse
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£7.48–8.63 per hour
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Pay not available
Carphone Warehouse job reviews
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Best thing
Christmas and new year off
Staff were friendly
Discount in currysWorst thing
They took away the bonus structure so impossible to get one.
Took paid breaks off us.
Took holiday and present on our birthday off us.
Took 30% mobile phone contract discount of us.
Stopped sending us to a 3 day expenses paid training course.Merged with Dixon’s fully
Carphone Warehouse Employee, February 2022
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Best thing
The team, my direct managers and the social nature of the role
Worst thing
Low pay, uncertainty of the low contracted hours, having to work weekends
Carphone Warehouse Customer consultant, February 2021
Handy to know
How much notice do people get of their shifts?
Based on 58 Carphone Warehouse employees
What contracts are people on?
Based on 53 Carphone Warehouse employees
Based on 63 Carphone Warehouse employees