6.4

Carers Trust

What it’s like working at Carers Trust

22 employees told us the worst thing about this employer…

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Bad
  • Breaks aren’t paid

    Do workers at Carers Trust get paid breaks?

    No. People don’t get paid breaks

    How we know this

    77% of people say they don’t get paid breaks

    Based on information from 22 job reviews

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • People don’t get proper breaks

    Do people at Carers Trust get proper breaks?

    People don’t get proper breaks

    How we know this

    76% of people report that they don’t get to take proper breaks

    Based on information from 21 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

Not great
  • Shifts get changed at short notice

    Do Carers Trust managers change shifts at short notice?

    Most managers change people’s shifts at short notice

    How we know this

    56% of people say their manager changes their shifts at the last minute

    Based on information from 18 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • People are paid below market rates

    Does Carers Trust pay market rates?

    Most people are not paid market rates

    How we know this

    63% of people are paid below the typical pay for the type of work they do

    Based on information from 16 job reviews

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • Less than 4 weeks notice of shifts

    How much notice do people get of their shift pattern at Carers Trust?

    Most people don’t get 4 weeks notice of when they’re working

    How we know this

    • 42% report getting one week notice or less
    • 16% report getting two weeks notice
    • 11% report getting three weeks notice
    • 16% report getting four weeks notice or more
    • 16% report having a fixed rota

    Based on information from 19 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • People don’t get sick pay

    Does Carers Trust pay sick pay?

    Not always. Most people don’t get proper sick pay

    How we know this

    57% of people say they wouldn’t get paid if they were sick but scheduled to work

    Based on information from 21 job reviews

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

Good
  • Easy to change shifts

    How easy is it for Carers Trust workers to change shifts?

    Most people find it easy to change shifts

    How we know this

    65% of people report that it’s easy to change shifts if they need to

    Based on information from 17 job reviews

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • Head office understands the frontline

    Do people think Carers Trust head office understands what's happening where they work?

    Most people think head office understands what’s happening where they work

    How we know this

    56% of people think that this employer’s head office or owners have a good understanding of what’s really happening where they work

    Based on information from 18 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • Good choice of shifts

    Do Carers Trust workers get to choose the shifts they work?

    Most people get enough choice over which shifts they work

    How we know this

    71% report that their manager gives them enough choice over which shifts they work

    Based on information from 17 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • People aren’t stressed

    Is it stressful to work at Carers Trust?

    Most people don’t feel stressed here

    How we know this

    52% of people say they don’t feel stressed at work

    Based on information from 21 job reviews

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

  • People are paid enough to live on

    Does Carers Trust pay enough to live on?

    Most people are paid enough to live on

    How we know this

    65% of people say they are paid at or above the Real Living Wage for where they live

    Based on information from 20 job reviews

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

  • Opportunities to progress

    Are people given support to progress at Carers Trust?

    Most people are given support to progress here

    How we know this

    In the last year, 70% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 20 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • People recommend their team

    Do people at Carers Trust recommend working with their team?

    Most people recommend working with their team

    How we know this

    59% of people report that they would recommend working with their immediate team to a friend

    Based on information from 22 job reviews

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

  • No unpaid extra work

    Do workers at Carers Trust do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work

    How we know this

    69% of people report that they don’t do extra unpaid work

    Based on information from 16 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Excellent
  • Easy to book holiday

    How easy is it to book a holiday at Carers Trust?

    People find it easy to book holidays

    How we know this

    86% of people report it’s easy to book holidays

    Based on information from 21 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Easy to take sick leave

    How easy is it to take sick leave at Carers Trust?

    People find it easy to take sick leave

    How we know this

    80% of people report that it’s easy to take time off if they are sick

    Based on information from 20 job reviews

  • People enjoy their job

    Do people at Carers Trust enjoy their jobs?

    People enjoy their job

    How we know this

    91% of people report they enjoy their job

    Based on information from 11 job reviews

  • Enough training

    Do people get enough training when they start at Carers Trust?

    People get enough training when they start

    How we know this

    76% of people report they got enough training when they started working here

    Based on information from 21 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Good for parents

    Is working at Carers Trust good if you have caring responsibilities?

    People say this is a good place to work if you care for a child or other relative

    How we know this

    91% of people who care for a child or other relative report this is a good place to work

    Based on information from 11 job reviews

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

  • Managers are respectful

    Do people at Carers Trust feel treated by respect by their managers?

    People feel treated with respect by their managers

    How we know this

    82% of people say they’re treated with respect by their managers

    Based on information from 17 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • Well informed about head office

    Do workers feel well informed about how Carers Trust is doing?

    People feel well informed about how the company is doing

    How we know this

    78% of people feel that they are kept well informed about how the company is doing as a whole

    Based on information from 18 job reviews

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

  • People don’t worry about getting enough hours

    Do workers at Carers Trust worry about hours?

    People don’t worry about getting enough hours

    How we know this

    75% of people report they don’t worry about getting enough hours

    Based on information from 16 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

Ask someone at Carers Trust

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Carers Trust job reviews

  • Best thing

    Knowing I make a difference to my clients who may otherwise not see anyone

    Worst thing

    Travel

    7.2

    Support worker, March 2021

  • Best thing

    Rewarding

    Worst thing

    Low pay and not enough time in the day

    4.9

    Employee, July 2021

About

Carers Trust is a charity that helps support carers.

carers.org

Handy to know

How much notice do people get of their shifts?

42% report getting one week notice or less
16% report getting two weeks notice
11% report getting three weeks notice
16% report getting four weeks notice or more
16% report having a fixed rota

Based on 19 employees

What contracts are people on?

33% report having zero hours contracts
47% report having part time contracts (16-35 hours)
20% report having full time contracts (more than 35 hours)

Based on 15 employees

How are people paid?

73%
by the hour
27%
an annual salary

Based on 22 employees

Thinking of working at Carers Trust?

Join Breakroom to unlock insights about Carers Trust and thousands of other employers.

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