Sales assistant at Card Factory

People in this role may also be known as retail and sales assistants.

42 workers in this role at Card Factory have taken the survey.

How much does Card Factory pay sales assistants?

Sales assistant at Card Factory
£4.55–8.72
Typical range
£7.10–10.00

Sales assistant employees at Card Factory are typically paid £4.55–8.72 an hour, based on data from 41 employees.

Compare pay rates at Card Factory

What is management like for sales assistant employees at Card Factory?

109 employees told us the worst thing about this job…

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Bad
  • Head office doesn’t understand the frontline

    Do sales assistants think Card Factory head office understands what's happening where they work?

    People think head office doesn’t understand what’s happening where they work

    How we know this

    83% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work

    Based on information from 35 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

Good
  • Managers are respectful

    Do sales assistants at Card Factory feel treated by respect by their managers?

    Most people feel treated with respect by their managers

    How we know this

    66% of people say they’re treated with respect by their managers

    Based on information from 41 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

Here’s a recent review that mentions management:

  • Best thing

    Great team to work with, everyone tried to help where they can including managers.

    Worst thing

    Managers can’t do anything about people who always phone in sick and never turn up. Head office expects you to survive on a 4 hour minimum wage contract, they don’t understand the amount of effort and work it takes to keep a store running nor do they see the abuse we have to take from customers.

    5.8

    Employee, June 2021

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What are the hours like for sales assistant employees at Card Factory?

109 employees told us the worst thing about this job…

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Bad
  • Less than 4 weeks notice of shifts

    How much notice do sales assistants get of their shift pattern at Card Factory?

    People don’t get 4 weeks notice of when they’re working

    How we know this

    • 39% report getting one week notice or less
    • 32% report getting two weeks notice
    • 12% report getting three weeks notice
    • 17% report getting four weeks notice or more
    • 0% report having a fixed rota

    Based on information from 41 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

Not great
  • Contracts don’t match the hours people work

    Do sales assistants work the same number they are contracted for at Card Factory?

    Only some people work the same number of hours they’re contracted for

    How we know this

    54% of people report working 8 hours or more than they’re contracted for each week

    Based on information from 41 job reviews

    Why this matters

    At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.

    It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.

    This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.

  • Shifts get changed at short notice

    Do Card Factory managers change sales assistants shifts at short notice?

    Most managers change people’s shifts at short notice

    How we know this

    59% of people say their manager changes their shifts at the last minute

    Based on information from 39 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • People worry about getting enough hours

    Do sales assistants at Card Factory worry about hours?

    Most people worry about getting enough hours

    How we know this

    55% of people report they worry about getting enough hours

    Based on information from 42 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

Good
  • Easy to book holiday

    How easy is it for sales assistants to book a holiday at Card Factory?

    Most people find it easy to book holidays

    How we know this

    70% of people report it’s easy to book holidays

    Based on information from 30 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Easy to take sick leave

    How easy is it for sales assistants to take sick leave at Card Factory?

    Most people find it easy to take sick leave

    How we know this

    57% of people report that it’s easy to take time off if they are sick

    Based on information from 21 job reviews

  • Good choice of shifts

    Do sales assistants at Card Factory get to choose the shifts they work?

    Most people get enough choice over which shifts they work

    How we know this

    68% report that their manager gives them enough choice over which shifts they work

    Based on information from 41 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • People get proper breaks

    Do sales assistants at Card Factory get proper breaks?

    Most people get proper breaks

    How we know this

    71% of people report that they get to take proper breaks

    Based on information from 31 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • No unpaid extra work

    Do sales assistants at Card Factory do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work

    How we know this

    73% of people report that they don’t do extra unpaid work

    Based on information from 37 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Here’s a recent review that mentions hours:

  • Best thing

    Working in school hours

    Worst thing

    No wage raise

    8.9

    Supervisor, June 2020

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What is career progression like for sales assistants at Card Factory?

109 employees told us the worst thing about this job…

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Not great
  • No career progression

    Are sales assistants given support to progress at Card Factory?

    Only some people are given support to progress here

    How we know this

    In the last year, 58% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 33 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

Good
  • Enough training

    Do sales assistants get enough training when they start at Card Factory?

    Most people get enough training when they start

    How we know this

    53% of people report they got enough training when they started working here

    Based on information from 40 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

Latest reviews from sales assistants at Card Factory

13 employees left their honest reviews of this employer…

You can read them by joining Breakroom for free today.

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  • Best thing

    The camaraderie between my colleagues and me.

    3.6

    Employee, July 2021

  • Best thing

    Great team to work with, everyone tried to help where they can including managers.

    Worst thing

    Managers can’t do anything about people who always phone in sick and never turn up. Head office expects you to survive on a 4 hour minimum wage contract, they don’t understand the amount of effort and work it takes to keep a store running nor do they see the abuse we have to take from customers.

    5.8

    Employee, June 2021

  • Best thing

    The products and customers

    Worst thing

    Inconsistent hours. Not enough staff. Too long working hours on your feet working hard and no breaks.

    2.1

    Employee, May 2021

  • Best thing

    More than one thing to do a day and the responsiblities

    Worst thing

    Being the only one in on the shop floor at times

    7.0

    Employee, April 2021

  • Best thing

    Nice work colleague's

    Worst thing

    The behaviour of the customers

    4.2

    Shop assistant, March 2021

  • Best thing

    Nothing right now.
    Just stress after stress

    Worst thing

    Customers not following rules and getting too close and not being allowed to say anything.
    Being pressured to be as fast as everyone else despite not having done the job as long as them.
    Not having any training for anything about this job or how their stock rotation works
    Rota changing at the last minute and not being able to do anything about it.

    2.1

    Sales assistant, March 2021

  • Best thing

    The people

    Worst thing

    Not enough hours

    7.4

    Shop assistant, January 2021

  • Best thing

    The customers that come in.

    Worst thing

    People all tend to queue at the same time and if you’re working on the till it may get overwhelming sometimes.

    8.2

    Sales assistant, December 2020

  • Best thing

    Relatively easy work, good pay

    Worst thing

    No breaks

    5.5

    Sales assistant, December 2020

  • Best thing

    The customers

    Worst thing

    Head office expectations

    2.8

    Sales Assistant, November 2020

  • Best thing

    The team I work with

    Worst thing

    Not having a say on days & shifts

    4.4

    Sales assistant, August 2020

  • Best thing

    I work with a great bunch of people

    Worst thing

    Rude customers and shoplifters

    7.4

    Sales assistant, February 2020

  • Best thing

    The customers we have regukars

    Worst thing

    Frustration when you know you need orders and they don't arrive

    6.4

    Sales assistant, February 2020

Latest vacancies for sales assistants at Card Factory

See all Card Factory sales assistant jobs

How Card Factory ranks

Card Factory ranks joint 149th to work for in retail or sales assistant employers

  1. 149= B&M
    4.9
  2. 149= Card Factory
    4.9
  3. 149= Farmfoods
    4.9