Sales assistant at Card Factory
People in this role may also be known as retail and sales assistants.
42 workers in this role at Card Factory have taken the survey.
How much does Card Factory pay sales assistants?
Sales assistant employees at Card Factory are typically paid £4.55–8.72 an hour, based on data from 41 employees.
What is management like for sales assistant employees at Card Factory?
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Head office doesn’t understand the frontline
Do sales assistants think Card Factory head office understands what's happening where they work?
People think head office doesn’t understand what’s happening where they work
How we know this
83% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they workBased on information from 35 job reviews
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
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Managers are respectful
Do sales assistants at Card Factory feel treated by respect by their managers?
Most people feel treated with respect by their managers
How we know this
66% of people say they’re treated with respect by their managersBased on information from 41 job reviews
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Here’s a recent review that mentions management:
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Best thing
Great team to work with, everyone tried to help where they can including managers.
Worst thing
Managers can’t do anything about people who always phone in sick and never turn up. Head office expects you to survive on a 4 hour minimum wage contract, they don’t understand the amount of effort and work it takes to keep a store running nor do they see the abuse we have to take from customers.
Employee, June 2021
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Join BreakroomWhat are the hours like for sales assistant employees at Card Factory?
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Less than 4 weeks notice of shifts
How much notice do sales assistants get of their shift pattern at Card Factory?
People don’t get 4 weeks notice of when they’re working
How we know this
- 39% report getting one week notice or less
- 32% report getting two weeks notice
- 12% report getting three weeks notice
- 17% report getting four weeks notice or more
- 0% report having a fixed rota
Based on information from 41 job reviews
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
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Contracts don’t match the hours people work
Do sales assistants work the same number they are contracted for at Card Factory?
Only some people work the same number of hours they’re contracted for
How we know this
54% of people report working 8 hours or more than they’re contracted for each weekBased on information from 41 job reviews
Why this matters
At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.
It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.
This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.
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Shifts get changed at short notice
Do Card Factory managers change sales assistants shifts at short notice?
Most managers change people’s shifts at short notice
How we know this
59% of people say their manager changes their shifts at the last minuteBased on information from 39 job reviews
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
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People worry about getting enough hours
Do sales assistants at Card Factory worry about hours?
Most people worry about getting enough hours
How we know this
55% of people report they worry about getting enough hoursBased on information from 42 job reviews
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
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Easy to book holiday
How easy is it for sales assistants to book a holiday at Card Factory?
Most people find it easy to book holidays
How we know this
70% of people report it’s easy to book holidaysBased on information from 30 job reviews
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
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Easy to take sick leave
How easy is it for sales assistants to take sick leave at Card Factory?
Most people find it easy to take sick leave
How we know this
57% of people report that it’s easy to take time off if they are sickBased on information from 21 job reviews
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Good choice of shifts
Do sales assistants at Card Factory get to choose the shifts they work?
Most people get enough choice over which shifts they work
How we know this
68% report that their manager gives them enough choice over which shifts they workBased on information from 41 job reviews
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
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People get proper breaks
Do sales assistants at Card Factory get proper breaks?
Most people get proper breaks
How we know this
71% of people report that they get to take proper breaksBased on information from 31 job reviews
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
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No unpaid extra work
Do sales assistants at Card Factory do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work
How we know this
73% of people report that they don’t do extra unpaid workBased on information from 37 job reviews
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Here’s a recent review that mentions hours:
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Best thing
Working in school hours
Worst thing
No wage raise
Supervisor, June 2020
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What is career progression like for sales assistants at Card Factory?
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No career progression
Are sales assistants given support to progress at Card Factory?
Only some people are given support to progress here
How we know this
In the last year, 58% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their roleBased on information from 33 job reviews
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
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Enough training
Do sales assistants get enough training when they start at Card Factory?
Most people get enough training when they start
How we know this
53% of people report they got enough training when they started working hereBased on information from 40 job reviews
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Latest reviews from sales assistants at Card Factory
13 employees left their honest reviews of this employer…
You can read them by joining Breakroom for free today.
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Best thing
The camaraderie between my colleagues and me.
Employee, July 2021
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Best thing
Great team to work with, everyone tried to help where they can including managers.
Worst thing
Managers can’t do anything about people who always phone in sick and never turn up. Head office expects you to survive on a 4 hour minimum wage contract, they don’t understand the amount of effort and work it takes to keep a store running nor do they see the abuse we have to take from customers.
Employee, June 2021
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Best thing
The products and customers
Worst thing
Inconsistent hours. Not enough staff. Too long working hours on your feet working hard and no breaks.
Employee, May 2021
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Best thing
More than one thing to do a day and the responsiblities
Worst thing
Being the only one in on the shop floor at times
Employee, April 2021
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Best thing
Nice work colleague's
Worst thing
The behaviour of the customers
Shop assistant, March 2021
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Best thing
Nothing right now.
Just stress after stressWorst thing
Customers not following rules and getting too close and not being allowed to say anything.
Being pressured to be as fast as everyone else despite not having done the job as long as them.
Not having any training for anything about this job or how their stock rotation works
Rota changing at the last minute and not being able to do anything about it.Sales assistant, March 2021
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Best thing
The people
Worst thing
Not enough hours
Shop assistant, January 2021
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Best thing
The customers that come in.
Worst thing
People all tend to queue at the same time and if you’re working on the till it may get overwhelming sometimes.
Sales assistant, December 2020
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Best thing
Relatively easy work, good pay
Worst thing
No breaks
Sales assistant, December 2020
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Best thing
The customers
Worst thing
Head office expectations
Sales Assistant, November 2020
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Best thing
The team I work with
Worst thing
Not having a say on days & shifts
Sales assistant, August 2020
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Best thing
I work with a great bunch of people
Worst thing
Rude customers and shoplifters
Sales assistant, February 2020
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Best thing
The customers we have regukars
Worst thing
Frustration when you know you need orders and they don't arrive
Sales assistant, February 2020
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How Card Factory ranks
Card Factory ranks joint 149th to work for in retail or sales assistant employers
- 149= B&M
- 149= Card Factory
- 149= Farmfoods