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Capita

29 job reviews

7.2/10
What is this?

Capita team and workplace

Is it stressful to work at Capita?

Most people feel stressed here

Not great

67% of people say they often feel stressed at work

Based on 27 employee responses

Do people at Capita recommend working with their team?

Only some people recommend working with their team

Not great

38% of people report that they would recommend working with their immediate team to a friend

Based on 16 employee responses

Why this matters

A good job means enjoying the place where you work.

The people you work with every day really matter. They can be the difference between a terrible day and a great one.

If you’d recommend your team to a friend, this shows that something’s going right.

Do people at Capita feel treated by respect by their managers?

People feel treated with respect by their managers

Excellent

76% of people say they’re treated with respect by their managers

Based on 25 employee responses

Is working at Capita good if you have caring responsibilities?

Most people say this is a good place to work if you care for a child or other relative

Good

63% of people who care for a child or other relative report this is a good place to work

Based on 8 employee responses

Do people get enough training when they start at Capita?

Most people get enough training when they start

Good

59% of people report they got enough training when they started working here

Based on 27 employee responses

Why this matters

A good job should give you good training when you start, not just drop you in at the deep end.

This means that you’ll be happier and more productive from day one and shows that your employer values you.

It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

Do people think Capita is a safe place to work?

People think their workplace is safe

Excellent

88% of people report that their workplace is safe

Based on 16 employee responses

Are people given support to progress at Capita?

Most people are given support to progress here

Good

In the last year, 59% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

Based on 22 employee responses

Why this matters

A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

This means you’ll be able to build on your skills and experience, and earn more money.

Do workers feel well informed about how Capita is doing?

Most people feel well informed about how the company is doing

Good

56% of people feel that they are kept well informed about how the company is doing as a whole

Based on 25 employee responses

Why this matters

At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Do people think Capita head office understands what's happening where they work?

People think head office doesn’t understand what’s happening where they work

Bad

9% of people think that this employer’s head office or owners have a good understanding of what’s really happening where they work

Based on 22 employee responses

Why this matters

At a good job, the role of head office should be to support the people on the frontline serving customers.

To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.