Customer service at Capita

People in this role may also be known as retail and sales assistants.

11 workers in this role at Capita have taken the survey.

How much does Capita pay customer service?

Customer service at Capita
£8.65–9.42
Typical range
£7.11–10.00

Customer service employees at Capita are typically paid £8.65–9.42 an hour, based on data from 10 employees.

Compare pay rates at Capita

What is management like for customer service employees at Capita?

113 employees told us the worst thing about this job…

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Bad
  • Head office doesn’t understand the frontline

    Do customer service think Capita head office understands what's happening where they work?

    People think head office doesn’t understand what’s happening where they work

    How we know this

    80% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work

    Based on information from 10 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

Excellent
  • Managers are respectful

    Do customer service at Capita feel treated by respect by their managers?

    People feel treated with respect by their managers

    How we know this

    80% of people say they’re treated with respect by their managers

    Based on information from 10 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

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What are the hours like for customer service employees at Capita?

113 employees told us the worst thing about this job…

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Not great
  • Not easy to book holiday

    How easy is it for customer service to book a holiday at Capita?

    Most people find it hard to book holidays

    How we know this

    60% of people report it’s hard to book holidays

    Based on information from 10 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Hard to choose shifts

    Do customer service at Capita get to choose the shifts they work?

    Most people don’t get enough choice over which shifts they work

    How we know this

    63% report that their manager doesn’t give them enough choice over which shifts they work

    Based on information from 8 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

Good
  • 4+ weeks notice of shifts

    How much notice do customer service get of their shift pattern at Capita?

    Most people get 4 weeks notice of when they’re working

    How we know this

    • 13% report getting one week notice or less
    • 13% report getting two weeks notice
    • 13% report getting three weeks notice
    • 63% report getting four weeks notice or more
    • 0% report having a fixed rota

    Based on information from 8 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

Excellent
  • Easy to take sick leave

    How easy is it for customer service to take sick leave at Capita?

    People find it easy to take sick leave

    How we know this

    75% of people report that it’s easy to take time off if they are sick

    Based on information from 8 job reviews

  • No short notice shift changes

    Do Capita managers change customer service shifts at short notice?

    Managers don’t change people’s shifts at short notice

    How we know this

    100% of people say their manager doesn’t changes their shifts at the last minute

    Based on information from 8 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • People get proper breaks

    Do customer service at Capita get proper breaks?

    People get proper breaks

    How we know this

    89% of people report that they get to take proper breaks

    Based on information from 9 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • No unpaid extra work

    Do customer service at Capita do extra work that they don't get paid for?

    No. People don’t do unpaid extra work

    How we know this

    100% of people report that they don’t do extra unpaid work

    Based on information from 5 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

  • People don’t worry about getting enough hours

    Do customer service at Capita worry about hours?

    People don’t worry about getting enough hours

    How we know this

    83% of people report they don’t worry about getting enough hours

    Based on information from 6 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

Here’s a recent review that mentions hours:

  • Best thing

    Flexibility with work hours

    Worst thing

    The rest of it. It's a stressful job, the managers only care about hitting targets, you're barely given any time to take a breather between calls, and you're only entitled to 3 separate days or 7 consecutive days off sick in a 12 months period before you're called into an absence meeting

    6.0

    Customer advisor, February 2021

Find out what other people are saying about working at Capita

What is career progression like for customer service at Capita?

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Good
  • Enough training

    Do customer service get enough training when they start at Capita?

    Most people get enough training when they start

    How we know this

    64% of people report they got enough training when they started working here

    Based on information from 11 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Opportunities to progress

    Are customer service given support to progress at Capita?

    Most people are given support to progress here

    How we know this

    In the last year, 63% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 8 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

Latest reviews from customer service at Capita

5 employees left their honest reviews of this employer…

You can read them by joining Breakroom for free today.

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  • Best thing

    Security and Ease.

    Worst thing

    No change in shift hours,sometimes motonimos.

    9.4

    Employee, May 2021

  • Best thing

    People I work with.

    Worst thing

    Management and impossible targets

    3.1

    Customer service advisor, October 2020

  • Best thing

    Team members, hours I do

    Worst thing

    Lack of support, work load. Staff shortages.

    6.3

    Customer service advisor, September 2020

  • Best thing

    it's a desk job

    Worst thing

    rude customer's

    8.6

    Sales assistant, August 2020

  • Best thing

    The hours which work around school times

    Worst thing

    At the moment we don’t know if our job roles in the department we work for are safe ,as there asking for volunteers to work in other areas of capita as M&S is struggling and a lot of our work has gone to south Africa

    5.2

    Customer service advisor, February 2020

How Capita ranks

Capita ranks joint 39th to work for in retail or sales assistant employers

  1. 39= B&Q
    6.3
  2. 39= Capita
    6.3
  3. 39= Dreams
    6.3