Capita
Customer service at Capita
People in this role may also be known as retail and sales assistants.
11 workers in this role at Capita have taken the survey. How does this role compare to your current role? Take the survey to find out.
How much does Capita pay customer service employees?
Customer service employees at Capita are typically paid £8.65–9.42 an hour, based on data from 10 employees.
What is management like for customer service employees at Capita?
81 employees told us the worst thing about this job…
Find out what it is by taking the 3 minute survey.
Do your managers treat you with respect?
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Head office doesn’t understand the frontline
How we know this
20% of people think that this employer’s head office or owners have a good understanding of what’s really happening where they workBased on information from 10 job reviews
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
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Managers are respectful
How we know this
80% of people say they’re treated with respect by their managersBased on information from 10 job reviews
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Thinking of working at Capita?
Take the Breakroom survey to see if Capita is the best place for you. Find out where’s good and bad to work.
What are the hours like for customer service employees at Capita?
81 employees told us the worst thing about this job…
Find out what it is by taking the 3 minute survey.
Do your managers treat you with respect?
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Not easy to book holiday
How we know this
40% of people report it’s easy to book holidaysBased on information from 10 job reviews
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
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Hard to choose shifts
How we know this
38% report that their manager gives them enough choice over which shifts they workBased on information from 8 job reviews
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
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4+ weeks notice of shifts
How we know this
- 13% report getting one week notice or less
- 13% report getting two weeks notice
- 13% report getting three weeks notice
- 63% report getting four weeks notice or more
- 0% report having a fixed rota
Based on information from 8 job reviews
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
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Easy to take sick leave
How we know this
75% of people report that it’s easy to take time off if they are sickBased on information from 8 job reviews
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No short notice shift changes
How we know this
0% of people say their manager changes their shifts at the last minuteBased on information from 8 job reviews
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
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People get proper breaks
How we know this
89% of people report that they get to take proper breaksBased on information from 9 job reviews
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
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No unpaid extra work
How we know this
0% of people report that they do extra work that they don’t get paid forBased on information from 5 job reviews
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
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People don’t worry about getting enough hours
How we know this
17% of people report they worry about getting enough hoursBased on information from 6 job reviews
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Here’s a recent review that mentions hours:
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Best thing
Flexibility with work hours
Worst thing
The rest of it. It's a stressful job, the managers only care about hitting targets, you're barely given any time to take a breather between calls, and you're only entitled to 3 separate days or 7 consecutive days off sick in a 12 months period before you're called into an absence meeting
Customer advisor, February 2021
Find out what other people are saying about working at Capita
What is career progression like for customer service employees at Capita?
81 employees told us the worst thing about this job…
Find out what it is by taking the 3 minute survey.
Do your managers treat you with respect?
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Enough training
How we know this
64% of people report they got enough training when they started working hereBased on information from 11 job reviews
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
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Opportunities to progress
How we know this
In the last year, 63% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their roleBased on information from 8 job reviews
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Latest reviews from customer service employees at Capita
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Best thing
Security and Ease.
Worst thing
No change in shift hours,sometimes motonimos.
Employee, May 2021
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Best thing
People I work with.
Worst thing
Management and impossible targets
Customer service advisor, October 2020
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Best thing
Team members, hours I do
Worst thing
Lack of support, work load. Staff shortages.
Customer service advisor, September 2020
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Best thing
it's a desk job
Worst thing
rude customer's
Sales assistant, August 2020
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Best thing
The hours which work around school times
Worst thing
At the moment we don’t know if our job roles in the department we work for are safe ,as there asking for volunteers to work in other areas of capita as M&S is struggling and a lot of our work has gone to south Africa
Customer service advisor, February 2020
How Capita ranks
Capita ranks joint 35th to work for in retail or sales assistant employers