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Capita job reviews

Showing 21 reviews from:

  • Best thing

    flexibility especially flex time

    Worst thing

    not enough staff to do the job, nothing is good enough, no overtime rates

    4.9

    senior customer service administrator, March 2021

    • Β£16,000 per year, working a 22 hour week
    • 25 or older
    • More than 3 years experience
  • Best thing

    Work from home

    Worst thing

    Never worked in the office so never physically met team or manager

    10.0

    Complaints handler, March 2021

    • Β£22,000 per year, working a 40 hour week
    • 25 or older
    • Less than a year experience
  • Best thing

    Pay. Security.

    Worst thing

    Targets. Poor training.

    3.8

    Employee, March 2021

    • Β£18,000 per year, working a 40 hour week
    • 25 or older
    • 1–3 years experience
  • Best thing

    The team spirit

    Worst thing

    The call volume, lack of communication

    6.8

    Employee, February 2021

    • Β£19,500 per year, working a 40 hour week
    • 25 or older
    • 1–3 years experience
  • Best thing

    Flexibility with work hours

    Worst thing

    The rest of it. It's a stressful job, the managers only care about hitting targets, you're barely given any time to take a breather between calls, and you're only entitled to 3 separate days or 7 consecutive days off sick in a 12 months period before you're called into an absence meeting

    6.0

    Customer advisor, February 2021

    • Β£9.38 per hour
    • 21–24 years old
    • 1–3 years experience
  • Best thing

    Sick pay, holiday

    Worst thing

    No support, or people focus approach.

    4.7

    Team member, February 2021

    • Β£18,100 per year, working a 40 hour week
    • 25 or older
    • More than 3 years experience
  • Best thing

    Set shifts, decent breaks, great team mates

    4.7

    Pensions administrator, February 2021

    • Β£18,100 per year, working a 38 hour week
    • 21–24 years old
    • 1–3 years experience
  • Worst thing

    No support or follow up help

    5.0

    Customer advisor, February 2021

    • Β£10.00 per hour
    • 25 or older
    • More than 3 years experience
  • Best thing

    Colleges and friends

    Worst thing

    Team managers that don't listen

    3.4

    Customer advisor, January 2021

    • Β£8.90 per hour
    • 25 or older
    • More than 3 years experience
  • Best thing

    Colleagues and hometime

    Worst thing

    Management

    1.8

    Employee, January 2021

    • Β£17,000 per year, working a 40 hour week
    • 25 or older
    • More than 3 years experience
  • Worst thing

    Not enough hours in the day to complete work

    7.4

    Compliance manager, January 2021

    • Β£9.21 per hour
    • 25 or older
    • Less than a year experience
  • Best thing

    The hours fit around my children and I can do it from home

    Worst thing

    Pressure for targets and short staffed

    7.9

    Call centre agent, January 2021

    • Β£12,400 per year, working a 23 hour week
    • 25 or older
    • More than 3 years experience
  • Best thing

    Working at home, free equipment

    Worst thing

    Long days, temporary contract

    4.0

    Customer service advisor, December 2020

    • Β£19,300 per year, working a 40 hour week
    • 25 or older
    • Less than a year experience
  • Best thing

    People I work with.

    Worst thing

    Management and impossible targets

    3.1

    Customer service advisor, October 2020

    • Β£14,000 per year, working a 30 hour week
    • 25 or older
    • More than 3 years experience
  • Best thing

    Team members, hours I do

    Worst thing

    Lack of support, work load. Staff shortages.

    6.3

    Customer service advisor, September 2020

    • Β£9.00 per hour
    • 25 or older
    • More than 3 years experience
  • Best thing

    it's a desk job

    Worst thing

    rude customer's

    8.6

    Sales assistant, August 2020

    • Β£10.40 per hour
    • 25 or older
    • Less than a year experience
  • Best thing

    Hours and colleagues

    Worst thing

    Lack of advance notice of daily requirements

    7.8

    Monitoring officer, July 2020

    • Β£21,000 per year, working a 35 hour week
    • 25 or older
    • Less than a year experience
  • Best thing

    Pay

    Worst thing

    Being moved between departments with insufficient training

    8.1

    Call centre employee, July 2020

    • Β£9.33 per hour
    • 25 or older
    • 1–3 years experience
  • Best thing

    People and role

    Worst thing

    Working weekends

    8.9

    Manager, June 2020

    • Manages people
    • Β£27,000 per year, working a 37 hour week
    • 25 or older
    • More than 3 years experience
  • Best thing

    The hours which work around school times

    Worst thing

    At the moment we don’t know if our job roles in the department we work for are safe ,as there asking for volunteers to work in other areas of capita as M&S is struggling and a lot of our work has gone to south Africa

    5.2

    Customer service advisor, February 2020

    • Β£8.80 per hour
    • 55–64 years old
    • More than 3 years experience
  • Best thing

    Working Monday to friday

    Worst thing

    People I talk to

    7.2

    Call handler, November 2019

    • Β£8.59 per hour
    • 25–34 years old
    • 1–3 years experience