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Capita

29 job reviews

7.2/10
What is this?

Capita hours and contracts

Do workers at Capita worry about hours?

People don’t worry about getting enough hours

Excellent

0% of people report they worry about getting enough hours

Based on 20 employee responses

Why this matters

At a good job, you shouldn’t have to worry about getting enough hours each week.

A good job should guarantee you a minimum number of hours in a contract, if you want it.

This makes it easier to plan your finances, because you know how much you’ll be earning.

How easy is it for Capita workers to change shifts?

Most people find it easy to change shifts

Good

71% of people report that it’s easy to change shifts if they need to

Based on 17 employee responses

Why this matters

A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

How much notice do people get of their shift pattern at Capita?

People get 4 weeks notice of when they’re working

Excellent

  • 4% report getting one week notice or less
  • 7% report getting two weeks notice
  • 4% report getting three weeks notice
  • 85% report getting four weeks notice or more

Based on 27 employee responses

Why this matters

At a good job, you get plenty of notice about when you’re working.

This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

Do Capita workers get to choose the shifts they work?

Most people don't get enough choice over which shifts they work

Not great

27% report that their manager gives them enough choice over which shifts they work

Based on 22 employee responses

Why this matters

A good job is flexible around your personal life. This means you get a say in when you prefer to work.

Do Capita managers change shifts at short notice?

Managers don’t change people’s shifts at short notice

Excellent

7% of people say their manager changes their shifts at the last minute

Based on 27 employee responses

Do people work the same number they are contracted for at Capita?

People work the same number of hours they’re contracted for

Excellent

7% of people report working 8 hours or more than they’re contracted for each week

Based on 15 employee responses

Why this matters

At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.

It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.

This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.

Do people at Capita get proper breaks?

Most people get proper breaks

Good

71% of people report that they get to take proper breaks

Based on 17 employee responses

What types of job contracts do Capita use?

This employer mostly uses part time and full time contracts

  • 18% report having part time contracts (16-35 hours)
  • 82% report having full time contracts (more than 35 hours)

Based on 17 employee responses

How easy is it to book a holiday at Capita?

Most people find it easy to book holidays

Good

62% of people report it’s easy to book holidays

Based on 26 employee responses

Why this matters

A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

How easy is it to take sick leave at Capita?

People find it easy to take sick leave

Excellent

80% of people report that it’s easy to take time off if they are sick

Based on 15 employee responses