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Capita call and contact centre staff jobs

How much does Capita pay call and contact centre staff per year?

Β£8.60–10.47 from 23 call and contact centre staffs at Capita

Compare pay rates at Capita

Showing 11 reviews from:

  • Best thing

    Work from home

    Worst thing

    Never worked in the office so never physically met team or manager

    10.0

    Complaints handler, March 2021

    • Β£22,000 per year, working a 40 hour week
    • 25 or older
    • Less than a year experience
  • Best thing

    Pay. Security.

    Worst thing

    Targets. Poor training.

    3.8

    Employee, March 2021

    • Β£18,000 per year, working a 40 hour week
    • 25 or older
    • 1–3 years experience
  • Best thing

    The team spirit

    Worst thing

    The call volume, lack of communication

    6.8

    Employee, February 2021

    • Β£19,500 per year, working a 40 hour week
    • 25 or older
    • 1–3 years experience
  • Best thing

    Flexibility with work hours

    Worst thing

    The rest of it. It's a stressful job, the managers only care about hitting targets, you're barely given any time to take a breather between calls, and you're only entitled to 3 separate days or 7 consecutive days off sick in a 12 months period before you're called into an absence meeting

    6.0

    Customer advisor, February 2021

    • Β£9.38 per hour
    • 21–24 years old
    • 1–3 years experience
  • Worst thing

    No support or follow up help

    5.0

    Customer advisor, February 2021

    • Β£10.00 per hour
    • 25 or older
    • More than 3 years experience
  • Best thing

    Colleges and friends

    Worst thing

    Team managers that don't listen

    3.4

    Customer advisor, January 2021

    • Β£8.90 per hour
    • 25 or older
    • More than 3 years experience
  • Best thing

    Colleagues and hometime

    Worst thing

    Management

    1.8

    Employee, January 2021

    • Β£17,000 per year, working a 40 hour week
    • 25 or older
    • More than 3 years experience
  • Best thing

    The hours fit around my children and I can do it from home

    Worst thing

    Pressure for targets and short staffed

    7.9

    Call centre agent, January 2021

    • Β£12,400 per year, working a 23 hour week
    • 25 or older
    • More than 3 years experience
  • Best thing

    Working at home, free equipment

    Worst thing

    Long days, temporary contract

    4.0

    Customer service advisor, December 2020

    • Β£19,300 per year, working a 40 hour week
    • 25 or older
    • Less than a year experience
  • Best thing

    Pay

    Worst thing

    Being moved between departments with insufficient training

    8.1

    Call centre employee, July 2020

    • Β£9.33 per hour
    • 25 or older
    • 1–3 years experience
  • Best thing

    Working Monday to friday

    Worst thing

    People I talk to

    7.2

    Call handler, November 2019

    • Β£8.59 per hour
    • 25–34 years old
    • 1–3 years experience

Current Capita call and contact centre staff jobs

Capita currently has 852 jobs in:

How Capita ranks

Capita ranks joint 22nd to work for in call and contact centre staff employers

  1. 22= Capita
    6.4
  2. 22= Saga Insurance
    6.4
  3. 22= The AA
    6.4