Customer advisor at Capita

People in this role may also be known as call and contact centre staff.

29 workers in this role at Capita have taken the survey.

How much does Capita pay customer advisors?

Customer advisor at Capita
£8.51–10.59
Typical range
£8.72–12.82

Customer advisor employees at Capita are typically paid £8.51–10.59 an hour, based on data from 29 employees.

Compare pay rates at Capita

What is management like for customer advisor employees at Capita?

94 employees told us the worst thing about this job…

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Bad
  • Head office doesn’t understand the frontline

    Do customer advisors think Capita head office understands what's happening where they work?

    People think head office doesn’t understand what’s happening where they work

    How we know this

    14% of people think that this employer’s head office or owners have a good understanding of what’s really happening where they work

    Based on information from 22 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

Excellent
  • Managers are respectful

    Do customer advisors at Capita feel treated by respect by their managers?

    People feel treated with respect by their managers

    How we know this

    85% of people say they’re treated with respect by their managers

    Based on information from 27 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

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What are the hours like for customer advisor employees at Capita?

94 employees told us the worst thing about this job…

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Not great
  • Not easy to take sick leave

    How easy is it for customer advisors to take sick leave at Capita?

    Most people find it hard to take sick leave

    How we know this

    44% of people report that it’s easy to take time off if they are sick

    Based on information from 25 job reviews

  • Hard to choose shifts

    Do customer advisors at Capita get to choose the shifts they work?

    Most people don’t get enough choice over which shifts they work

    How we know this

    32% report that their manager gives them enough choice over which shifts they work

    Based on information from 19 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • Less than 4 weeks notice of shifts

    How much notice do customer advisors get of their shift pattern at Capita?

    Most people don’t get 4 weeks notice of when they’re working

    How we know this

    • 5% report getting one week notice or less
    • 16% report getting two weeks notice
    • 5% report getting three weeks notice
    • 26% report getting four weeks notice or more
    • 47% report having a fixed rota

    Based on information from 19 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • People do unpaid extra work

    Do customer advisors at Capita do extra work that they don't get paid for?

    Sometimes. Most people do unpaid extra work

    How we know this

    53% of people report that they do extra work that they don’t get paid for

    Based on information from 17 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Good
  • Easy to book holiday

    How easy is it for customer advisors to book a holiday at Capita?

    Most people find it easy to book holidays

    How we know this

    54% of people report it’s easy to book holidays

    Based on information from 26 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

Excellent
  • No short notice shift changes

    Do Capita managers change customer advisors shifts at short notice?

    Managers don’t change people’s shifts at short notice

    How we know this

    5% of people say their manager changes their shifts at the last minute

    Based on information from 19 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • People get proper breaks

    Do customer advisors at Capita get proper breaks?

    People get proper breaks

    How we know this

    93% of people report that they get to take proper breaks

    Based on information from 27 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • People don’t worry about getting enough hours

    Do customer advisors at Capita worry about hours?

    People don’t worry about getting enough hours

    How we know this

    15% of people report they worry about getting enough hours

    Based on information from 13 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

Here’s a recent review that mentions hours:

  • Best thing

    Flexibility with work hours

    Worst thing

    The rest of it. It's a stressful job, the managers only care about hitting targets, you're barely given any time to take a breather between calls, and you're only entitled to 3 separate days or 7 consecutive days off sick in a 12 months period before you're called into an absence meeting

    6.0

    Customer advisor, February 2021

    • £9.38 per hour
    • 21–24 years old

Find out what other people are saying about working at Capita

What is career progression like for customer advisors at Capita?

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Not great
  • No career progression

    Are customer advisors given support to progress at Capita?

    Only some people are given support to progress here

    How we know this

    In the last year, 42% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 26 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

Good
  • Enough training

    Do customer advisors get enough training when they start at Capita?

    Most people get enough training when they start

    How we know this

    55% of people report they got enough training when they started working here

    Based on information from 29 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

Latest reviews from customer advisors at Capita

14 employees left their honest reviews of this employer…

You can read them by joining Breakroom for free today.

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  • Best thing

    The pay

    Worst thing

    Everything but the pay

    5.8

    Employee, July 2021

    • £10.00 per hour
    • 34–44 years old
  • Best thing

    Perks at work. Not minimum wage.

    Worst thing

    10+ hour shifts, rude customers, not paid enough for work done, managers don't understand mental illness or time off to care for family with MH issues. High targets that are impossible to hit in order tp actually help customers.

    2.7

    Employee, June 2021

    • £9.31 per hour
    • 25–34 years old
  • Best thing

    Home working

    Worst thing

    Not enough work

    7.3

    Employee, April 2021

    • £20,300 per year, working a 40 hour week
    • 45–54 years old
  • Best thing

    Work from home

    Worst thing

    Never worked in the office so never physically met team or manager

    10.0

    Complaints handler, March 2021

    • £22,000 per year, working a 40 hour week
    • 25 or older
  • Best thing

    Pay. Security.

    Worst thing

    Targets. Poor training.

    3.8

    Employee, March 2021

    • £18,000 per year, working a 40 hour week
    • 25 or older
  • Best thing

    The team spirit

    Worst thing

    The call volume, lack of communication

    6.8

    Employee, February 2021

    • £19,500 per year, working a 40 hour week
    • 25 or older
  • Best thing

    Flexibility with work hours

    Worst thing

    The rest of it. It's a stressful job, the managers only care about hitting targets, you're barely given any time to take a breather between calls, and you're only entitled to 3 separate days or 7 consecutive days off sick in a 12 months period before you're called into an absence meeting

    6.0

    Customer advisor, February 2021

    • £9.38 per hour
    • 21–24 years old
  • Worst thing

    No support or follow up help

    5.0

    Customer advisor, February 2021

    • £10.00 per hour
    • 25 or older
  • Best thing

    Colleges and friends

    Worst thing

    Team managers that don't listen

    3.4

    Customer advisor, January 2021

    • £8.90 per hour
    • 25 or older
  • Best thing

    Colleagues and hometime

    Worst thing

    Management

    1.8

    Employee, January 2021

    • £17,000 per year, working a 40 hour week
    • 25 or older
  • Best thing

    The hours fit around my children and I can do it from home

    Worst thing

    Pressure for targets and short staffed

    7.9

    Call centre agent, January 2021

    • £12,400 per year, working a 23 hour week
    • 25 or older
  • Best thing

    Working at home, free equipment

    Worst thing

    Long days, temporary contract

    4.0

    Customer service advisor, December 2020

    • £19,300 per year, working a 40 hour week
    • 25 or older
  • Best thing

    Pay

    Worst thing

    Being moved between departments with insufficient training

    8.1

    Call centre employee, July 2020

    • £9.33 per hour
    • 25 or older
  • Best thing

    Working Monday to friday

    Worst thing

    People I talk to

    7.2

    Call handler, November 2019

    • £8.59 per hour
    • 25–34 years old

Latest vacancies for customer advisors at Capita

See all Capita customer advisor jobs

How Capita ranks

Capita ranks joint 29th to work for in call and contact centre staff employers

  1. 28 Argos
    6.4
  2. 29= Capita
    6.3
  3. 29= The AA
    6.3