Capita
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capita.comCapita job reviews
Showing 61 reviews
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Best thing
Working remotely
Worst thing
Everything else. Systems don’t work properly, goals are unachievable, if you want to provide good customer care, the company doesn’t care about customers just profits and does nothing to help the most vulnerable while bragging about their profits.
If you are disabled there is no accommodationsCapita Customer advisor, February 2024
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Best thing
It eady
Worst thing
Way I treated
Capita Employee, September 2023
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Best thing
Everything
Worst thing
The commission rate and the rules
Capita Sales advisor, August 2023
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Best thing
People
Worst thing
Time it takes to receive pay increase or bonus, sometimes it takes a little while for it to go through ie a couple of months
Capita Employee, July 2023
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Best thing
The conversations
Worst thing
The company policy and infrastructure
Capita Customer advisor, July 2023
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Best thing
Paid breaks
SalaryWorst thing
Manager
Shifts
Breaks
TravelCapita Employee, May 2023
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Best thing
People you work with the hours
Worst thing
Boring , job role can change. Minimal holidays no sick pay
Capita Sales advisor, February 2023
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Best thing
Some of the people that I work with
Worst thing
The stresses of the job don't warrant the bad pay we get. People take the Mick and don't do work and leave the burden with someone else.
Capita Administrator, January 2023
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Best thing
Good work/life balance, good support, shifts not too long, work from home, good annual leave opportunity
Worst thing
Days can feel slow, customers can be unpleasant, break schedules sometimes inconvenient, not paid for working over shift time
Capita Customer advisor, January 2023
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Best thing
The job is secure in a sense if this contract fails I would get moved to a different client. I love most of my colleagues who work in my office .
Worst thing
Managers and higher management are appealing, nepotism, no progression, no free speech, bitchy managers, in crowds and cliques . Coaches think they’re gods gift to man kind . Appalling wages . Hard job not good wages for the job you do. Constant shift changes and team changes last minute and you can’t change it even if you have appointments or plans .
Capita Employee, January 2023
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Best thing
Working from home
Worst thing
Not long enough breaks or lunch
Capita Sales advisor, January 2023
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Worst thing
The abuse on calls and not having time to do the job right
Capita Customer service advisor, December 2022
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Best thing
Easy to book holidays on a sysytem they have
Worst thing
Getting abuse from customers constantly, being made to do other departments job and not paid for it, hardly ever any time to breathe between calls
Capita Employee, November 2022
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Best thing
Some good colleagues that have become friends.
Worst thing
Not an understanding workplace for personal issues.
Capita Employee, November 2022
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Best thing
The people/ coworkers
Worst thing
Management. Micro managing everything
Capita Employee, November 2022
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Best thing
O2 staff plan
Worst thing
No one listens to us. Expects us to hit unrealistic targets. No training, coaching or help whatsoever. Made to feel small if you need help. Any excuse to not pay commission. Telling us to ask embarrassing questions to customers an not listen to them.
Capita Customer advisor, November 2022
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Best thing
I’m able to work from home sometimes
Worst thing
Being made to feel guilty that I worked from home
Capita Administrator, October 2022
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Best thing
Work from home
Worst thing
Not enough pay
Capita Administrator, October 2022
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Best thing
Flexibility
Worst thing
Managers higher up pulling strings, when they don't know what the office is like, or even what we do in our roles.
Capita Administrator, October 2022
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Best thing
How easy it is
Worst thing
Pay and progression
Capita Employee, September 2022
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Best thing
Knowing that you’re helping people in a bad situation
Worst thing
The constant changing of how things are done which ultimately make the job harder and create more hurdles to overcome
Capita Claims handler, August 2022
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Best thing
Working from home
Worst thing
Upper management are clueless. The pay and respect are disgusting
Capita Pensions administrator, July 2022
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Best thing
Flexibility
Worst thing
Pretends to care about well-being and diversity but just a ticking box exercise for them. They indirectly discrimination and ignore any concerns!
Capita Administrator, July 2022
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Best thing
I get paid at the end of the month
Worst thing
The management. The managers attitudes. The work flow is ridiculous. Lies in the interview process
Capita Payroll administrator, July 2022
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Best thing
Working hours 8-4
Worst thing
Bad ma agement, no communication, treated like children, nothing good to say about capita
Capita Warehouse operative, June 2022
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Best thing
Everything is good at the job inclusing perks and discounts and traingin
Worst thing
The laws and breaches that you can easily make that dont make sense
Capita Customer service advisor, May 2022
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Best thing
8 till four and you get sick pay
Worst thing
Stress, bad management
Capita Administrator, May 2022
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Best thing
Working from home
Worst thing
Lack of system training
Capita Sales advisor, February 2022
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Best thing
Team members
Worst thing
No career progression and unwritten rules
Capita Technician, February 2022
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Best thing
Working from home
Worst thing
Poor training
Capita Customer service, February 2022
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Best thing
Set shift patterns
Worst thing
Management don't care or understand what being on calls is like
Over the top micromanagement on call structure
Unpaid breaks and sick pay
Poor unionisationCapita Customer advisor, December 2021
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Best thing
The team , we have a little family going
Worst thing
It’s gets hectic at times
Capita Employee, December 2021
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Worst thing
Micro management, unprofessional senior managers
Capita Employee, October 2021
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Best thing
I work from home
Worst thing
Shifts, weekends, pay, job role, expectations, don’t get paid if you work after the hours and hard/impossible to get the time back
Capita Employee, September 2021
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Best thing
I enjoy my job role and do have it recognised I achieve at it
Worst thing
Sometimes morale is low among team members But for differing reasons
Capita Employee, September 2021
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Best thing
Work starts as soon as you get in your car and ends when you get back home
Worst thing
Head office don't understand the front line
Capita Employee, July 2021
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Best thing
The pay
Worst thing
Everything but the pay
Capita Call handler, July 2021
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Best thing
Work
From
HomeWorst thing
Pay for the complex work
You doCapita Pensions administrator, June 2021
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Best thing
Perks at work. Not minimum wage.
Worst thing
10+ hour shifts, rude customers, not paid enough for work done, managers don't understand mental illness or time off to care for family with MH issues. High targets that are impossible to hit in order tp actually help customers.
Capita Customer advisor, June 2021
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Best thing
Freedom and you make decisions on the move
Worst thing
Public abuse
Capita Employee, June 2021
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Best thing
Security and Ease.
Worst thing
No change in shift hours,sometimes motonimos.
Capita Sales advisor, May 2021
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Best thing
Good teamwork.
Worst thing
Lack of opportunities for progression.
Capita Administrator, April 2021
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Best thing
Home working
Worst thing
Not enough work
Capita Customer advisor, April 2021
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Best thing
flexibility especially flex time
Worst thing
not enough staff to do the job, nothing is good enough, no overtime rates
Capita senior customer service administrator, March 2021
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Best thing
Work from home
Worst thing
Never worked in the office so never physically met team or manager
Capita Complaints handler, March 2021
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Best thing
Pay. Security.
Worst thing
Targets. Poor training.
Capita Customer advisor, March 2021
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Best thing
The team spirit
Worst thing
The call volume, lack of communication
Capita Call centre agent, February 2021
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Best thing
Flexibility with work hours
Worst thing
The rest of it. It's a stressful job, the managers only care about hitting targets, you're barely given any time to take a breather between calls, and you're only entitled to 3 separate days or 7 consecutive days off sick in a 12 months period before you're called into an absence meeting
Capita Customer advisor, February 2021
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Best thing
Sick pay, holiday
Worst thing
No support, or people focus approach.
Capita Team member, February 2021
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Best thing
Colleges and friends
Worst thing
Team managers that don't listen
Capita Customer advisor, January 2021