Do Capita pay breaks?

Sometimes. Only some people get paid breaks at Capita.

Call Centres who pay breaks include Hastings Direct, Santander and RAC.

Last updated 12 August 2022

How we know this

Based on 75 job reviews from people who work at Capita.

44% of people say they don’t get paid breaks.

Why this matters

A good job should have paid breaks.

You should be paid for all your time at work, whether you’re on a break or not.

Which call centres pay breaks?

  1. Hastings Direct Most people get paid breaks
    8.4
  2. Santander Only some people get paid breaks
    7.7
  3. RAC Most people get paid breaks
    7.7
  4. Direct Line Most people get paid breaks
    7.4
  5. Sky Only some people get paid breaks
    7.2
  6. Department for Work and Pensions Most people get paid breaks
    7.1
  7. Esure Most people get paid breaks
    7.0
  8. British Airways Only some people get paid breaks
    7.0
  9. Kura Most people get paid breaks
    6.8
  10. Domestic & General Most people get paid breaks
    6.8

What people are saying about sick pay at Capita

  • Best thing

    Set shift patterns

    Worst thing

    Management don't care or understand what being on calls is like
    Over the top micromanagement on call structure
    Unpaid breaks and sick pay
    Poor unionisation

    7.3

    Capita Employee, December 2021