Capita

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Capita is a consulting, digital service and software company.

capita.com

Do Capita pay breaks?

Sometimes. Only some people get paid breaks at Capita.

Last updated 29 October 2025

How we know this

Based on data from 58 people who took the Breakroom Quiz between November 2024 and October 2025.

47% of people say they don’t get paid breaks.

Why this matters

A good job should have paid breaks.

You should be paid for all your time at work, whether you’re on a break or not.

Jobs at Capita

See more jobs at Capita

Jobs where breaks are paid

What people are saying about sick pay at Capita

  • Best thing

    Paid breaks
    Salary

    Worst thing

    Manager
    Shifts
    Breaks
    Travel

    6.0

    Customer service associate at Capita, May 2023

  • Best thing

    Working from home

    Worst thing

    Not long enough breaks or lunch

    9.5

    Sales advisor at Capita, January 2023

  • Best thing

    Set shift patterns

    Worst thing

    Management don't care or understand what being on calls is like
    Over the top micromanagement on call structure
    Unpaid breaks and sick pay
    Poor unionisation

    7.3

    Customer advisor at Capita, December 2021

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