Administrator at Capita

People in this role may also be known as administrators.

15 workers in this role at Capita have taken the survey.

How much does Capita pay administrators?

Administrator at Capita
£9.20–15.71
Typical range
£8.84–13.85

Administrator employees at Capita are typically paid £9.20–15.71 an hour, based on data from 15 employees.

Compare pay rates at Capita

What is management like for administrator employees at Capita?

94 employees told us the worst thing about this job…

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Bad
  • Head office doesn’t understand the frontline

    Do administrators think Capita head office understands what's happening where they work?

    People think head office doesn’t understand what’s happening where they work

    How we know this

    15% of people think that this employer’s head office or owners have a good understanding of what’s really happening where they work

    Based on information from 13 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

Good
  • Managers are respectful

    Do administrators at Capita feel treated by respect by their managers?

    Most people feel treated with respect by their managers

    How we know this

    70% of people say they’re treated with respect by their managers

    Based on information from 10 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

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What are the hours like for administrator employees at Capita?

94 employees told us the worst thing about this job…

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Bad
  • Less than 4 weeks notice of shifts

    How much notice do administrators get of their shift pattern at Capita?

    People don’t get 4 weeks notice of when they’re working

    How we know this

    • 20% report getting one week notice or less
    • 20% report getting two weeks notice
    • 0% report getting three weeks notice
    • 20% report getting four weeks notice or more
    • 40% report having a fixed rota

    Based on information from 5 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

Good
  • Easy to take sick leave

    How easy is it for administrators to take sick leave at Capita?

    Most people find it easy to take sick leave

    How we know this

    73% of people report that it’s easy to take time off if they are sick

    Based on information from 11 job reviews

  • People get proper breaks

    Do administrators at Capita get proper breaks?

    Most people get proper breaks

    How we know this

    62% of people report that they get to take proper breaks

    Based on information from 13 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

Excellent
  • Easy to book holiday

    How easy is it for administrators to book a holiday at Capita?

    People find it easy to book holidays

    How we know this

    86% of people report it’s easy to book holidays

    Based on information from 14 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • No short notice shift changes

    Do Capita managers change administrators shifts at short notice?

    Managers don’t change people’s shifts at short notice

    How we know this

    20% of people say their manager changes their shifts at the last minute

    Based on information from 5 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

Here’s a recent review that mentions hours:

  • Best thing

    Flexibility with work hours

    Worst thing

    The rest of it. It's a stressful job, the managers only care about hitting targets, you're barely given any time to take a breather between calls, and you're only entitled to 3 separate days or 7 consecutive days off sick in a 12 months period before you're called into an absence meeting

    6.0

    Customer advisor, February 2021

    • £9.38 per hour
    • 21–24 years old

Find out what other people are saying about working at Capita

What is career progression like for administrators at Capita?

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Not great
  • Not enough training

    Do administrators get enough training when they start at Capita?

    Most people don’t get enough training when they start

    How we know this

    36% of people report they got enough training when they started working here

    Based on information from 14 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • No career progression

    Are administrators given support to progress at Capita?

    Only some people are given support to progress here

    How we know this

    In the last year, 31% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 13 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

Latest reviews from administrators at Capita

4 employees left their honest reviews of this employer…

You can read them by joining Breakroom for free today.

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  • Best thing

    Work
    From
    Home

    Worst thing

    Pay for the complex work
    You do

    8.7

    Employee, June 2021

    • £20,000 per year, working a 38 hour week
  • Best thing

    Good teamwork.

    Worst thing

    Lack of opportunities for progression.

    6.1

    Employee, April 2021

    • £18,500 per year, working a 38 hour week
    • 34–44 years old
  • Best thing

    flexibility especially flex time

    Worst thing

    not enough staff to do the job, nothing is good enough, no overtime rates

    4.9

    senior customer service administrator, March 2021

    • £16,000 per year, working a 22 hour week
    • 25 or older
  • Best thing

    Set shifts, decent breaks, great team mates

    4.7

    Pensions administrator, February 2021

    • £18,100 per year, working a 38 hour week
    • 21–24 years old

Latest vacancies for administrators at Capita

See all Capita administrator jobs

How Capita ranks

Capita ranks joint 14th to work for in administrator employers

  1. 13 DHL
    6.4
  2. 14= Capita
    6.3
  3. 14= Manpower
    6.3