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6.5

Capita

Why does Capita get a rating of 6.5?

Based on 67 job reviews, employees tell us the following about Capita

Based on 67 job reviews

About

Capita is a consulting, digital service and software company.

capita.com

Pay ranges

  1. Call and contact centre staff

    £8.64–10.58 per hour

  2. Administrators

    £9.18–15.93 per hour

  3. Retail and sales assistants

    £8.65–9.46 per hour

Handy to know

How much notice do people get of their shifts?

4%
8%
2%
58%
27%

Based on 48 employees

What contracts are people on?

31%
part time
69%
full time

Based on 29 employees

How often do people get paid?

Monthly 96% of people report they get paid monthly

Based on 67 employees

How are people paid?

43%
by the hour
57%
an annual salary

Based on 67 employees

Featured Capita job reviews

  • Best thing

    Flexibility with work hours

    Worst thing

    The rest of it. It's a stressful job, the managers only care about hitting targets, you're barely given any time to take a breather between calls, and you're only entitled to 3 separate days or 7 consecutive days off sick in a 12 months period before you're called into an absence meeting

    6.0

    Customer advisor, February 2021

    • £9.38 per hour
    • 21–24 years old
    • 1–3 years experience

  • Best thing

    The hours fit around my children and I can do it from home

    Worst thing

    Pressure for targets and short staffed

    7.9

    Call centre agent, January 2021

    • £12,400 per year, working a 23 hour week
    • 25 or older
    • More than 3 years experience

  • Best thing

    The hours which work around school times

    Worst thing

    At the moment we don’t know if our job roles in the department we work for are safe ,as there asking for volunteers to work in other areas of capita as M&S is struggling and a lot of our work has gone to south Africa

    5.2

    Customer service advisor, February 2020

    • £8.80 per hour
    • 55–64 years old
    • More than 3 years experience

  • Best thing

    flexibility especially flex time

    Worst thing

    not enough staff to do the job, nothing is good enough, no overtime rates

    4.9

    senior customer service administrator, March 2021

    • £16,000 per year, working a 22 hour week
    • 25 or older
    • More than 3 years experience
See all 18 Capita job reviews

Jobs by location

  1. Greater London

    234 job openings

  2. Greater Manchester

    54 job openings

  3. North Yorkshire

    43 job openings

  4. West Midlands

    42 job openings

  5. South Yorkshire

    31 job openings

  6. Tyne & Wear

    23 job openings

  7. Gloucestershire

    21 job openings

  8. West Sussex

    21 job openings

  9. Hampshire

    20 job openings

  10. Belfast

    18 job openings

  11. Berkshire

    17 job openings

  12. South Glamorgan

    17 job openings

  13. Staffordshire

    16 job openings

  14. Durham

    15 job openings

  15. East Sussex

    13 job openings

  16. Norfolk

    13 job openings

  17. Bristol

    9 job openings

  18. Surrey

    9 job openings

See all Capita jobs

Capita ranks joint 32nd to work for in call centre jobs

  1. 32= Cadent
    6.5
  2. 32= Capita
    6.5
  3. 32= The AA
    6.5
See how all the call centre jobs rank