Capita
27 job reviews
Overview of Capita
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Jobs
Featured job reviews
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Best thing
Teammates
Worst thing
Targets and processes
Customer service advisor, September 2020 -
Best thing
Team members, hours I do
Worst thing
Lack of support, work load. Staff shortages.
Customer service advisor, September 2020
Capita shifts and hours
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This employer mostly uses part time and full time contracts
This employer mostly uses part time and full time contracts
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What Capita employees say
- 18% report having part time contracts (16-35 hours)
- 82% report having full time contracts (more than 35 hours)
Based on 17 employee responses
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People work the same number of hours they’re contracted for
People work the same number of hours they’re contracted for
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What Capita employees say
7% of people report working 8 hours or more than they’re contracted for each week
Based on 15 employee responses
Why this matters
At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.
It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.
This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.
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People don’t worry about getting enough hours
People don’t worry about getting enough hours
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What Capita employees say
0% of people report they worry about getting enough hours
Based on 20 employee responses
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
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People get 4 weeks notice of when they’re working
People get 4 weeks notice of when they’re working
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What Capita employees say
- 4% report getting one week notice or less
- 7% report getting two weeks notice
- 4% report getting three weeks notice
- 85% report getting four weeks notice or more
Based on 27 employee responses
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
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Managers don’t change people’s shifts at short notice
Managers don’t change people’s shifts at short notice
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What Capita employees say
7% of people say their manager changes their shifts at the last minute
Based on 27 employee responses
Excellent
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Most people don't get enough choice over which shifts they work
Most people don't get enough choice over which shifts they work
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What Capita employees say
27% report that their manager gives them enough choice over which shifts they work
Based on 22 employee responses
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
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Most people find it easy to change shifts
Most people find it easy to change shifts
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What Capita employees say
71% of people report that it’s easy to change shifts if they need to
Based on 17 employee responses
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
This employer mostly uses part time and full time contracts
This employer mostly uses part time and full time contracts
CloseWhat Capita employees say
- 18% report having part time contracts (16-35 hours)
- 82% report having full time contracts (more than 35 hours)
Based on 17 employee responses
People work the same number of hours they’re contracted for
People work the same number of hours they’re contracted for
CloseWhat Capita employees say
7% of people report working 8 hours or more than they’re contracted for each week
Based on 15 employee responses
Why this matters
At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.
It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.
This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.
People don’t worry about getting enough hours
People don’t worry about getting enough hours
CloseWhat Capita employees say
0% of people report they worry about getting enough hours
Based on 20 employee responses
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
People get 4 weeks notice of when they’re working
People get 4 weeks notice of when they’re working
CloseWhat Capita employees say
- 4% report getting one week notice or less
- 7% report getting two weeks notice
- 4% report getting three weeks notice
- 85% report getting four weeks notice or more
Based on 27 employee responses
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Managers don’t change people’s shifts at short notice
Managers don’t change people’s shifts at short notice
CloseWhat Capita employees say
7% of people say their manager changes their shifts at the last minute
Based on 27 employee responses
Most people don't get enough choice over which shifts they work
Most people don't get enough choice over which shifts they work
CloseWhat Capita employees say
27% report that their manager gives them enough choice over which shifts they work
Based on 22 employee responses
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Most people find it easy to change shifts
Most people find it easy to change shifts
CloseWhat Capita employees say
71% of people report that it’s easy to change shifts if they need to
Based on 17 employee responses
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Capita benefits
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Most people get proper breaks
Most people get proper breaks
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What Capita employees say
71% of people report that they get to take proper breaks
Based on 17 employee responses
Good
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People find it easy to take sick leave
People find it easy to take sick leave
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What Capita employees say
80% of people report that it’s easy to take time off if they are sick
Based on 15 employee responses
Excellent
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Most people find it easy to book holidays
Most people find it easy to book holidays
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What Capita employees say
62% of people report it’s easy to book holidays
Based on 26 employee responses
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Most people get proper breaks
Most people get proper breaks
CloseWhat Capita employees say
71% of people report that they get to take proper breaks
Based on 17 employee responses
People find it easy to take sick leave
People find it easy to take sick leave
CloseWhat Capita employees say
80% of people report that it’s easy to take time off if they are sick
Based on 15 employee responses
Most people find it easy to book holidays
Most people find it easy to book holidays
CloseWhat Capita employees say
62% of people report it’s easy to book holidays
Based on 26 employee responses
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Capita teams and managers
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Most people feel stressed here
Most people feel stressed here
Close
What Capita employees say
67% of people say they often feel stressed at work
Based on 27 employee responses
Not great
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Only some people recommend working with their team
Only some people recommend working with their team
Close
What Capita employees say
38% of people report that they would recommend working with their immediate team to a friend
Based on 16 employee responses
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
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People feel treated with respect by their managers
People feel treated with respect by their managers
Close
What Capita employees say
76% of people say they’re treated with respect by their managers
Based on 25 employee responses
Excellent
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Most people say this is a good place to work if you care for a child or other relative
Most people say this is a good place to work if you care for a child or other relative
Close
What Capita employees say
63% of people who care for a child or other relative report this is a good place to work
Based on 8 employee responses
We need more employee responses to be sure of this finding.
Good
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Most people get enough training when they start
Most people get enough training when they start
Close
What Capita employees say
59% of people report they got enough training when they started working here
Based on 27 employee responses
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
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People think their workplace is safe
People think their workplace is safe
Close
What Capita employees say
88% of people report that their workplace is safe
Based on 16 employee responses
Excellent
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Most people are given support to progress here
Most people are given support to progress here
Close
What Capita employees say
In the last year, 59% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role
Based on 22 employee responses
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
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Most people feel well informed about how the company is doing
Most people feel well informed about how the company is doing
Close
What Capita employees say
56% of people feel that they are kept well informed about how the company is doing as a whole
Based on 25 employee responses
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
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People think head office doesn’t understand what’s happening where they work
People think head office doesn’t understand what’s happening where they work
Close
What Capita employees say
9% of people think that this employer’s head office or owners have a good understanding of what’s really happening where they work
Based on 22 employee responses
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Most people feel stressed here
Most people feel stressed here
CloseWhat Capita employees say
67% of people say they often feel stressed at work
Based on 27 employee responses
Only some people recommend working with their team
Only some people recommend working with their team
CloseWhat Capita employees say
38% of people report that they would recommend working with their immediate team to a friend
Based on 16 employee responses
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
People feel treated with respect by their managers
People feel treated with respect by their managers
CloseWhat Capita employees say
76% of people say they’re treated with respect by their managers
Based on 25 employee responses
Most people say this is a good place to work if you care for a child or other relative
Most people say this is a good place to work if you care for a child or other relative
CloseWhat Capita employees say
63% of people who care for a child or other relative report this is a good place to work
Based on 8 employee responses
We need more employee responses to be sure of this finding.
Most people get enough training when they start
Most people get enough training when they start
CloseWhat Capita employees say
59% of people report they got enough training when they started working here
Based on 27 employee responses
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
People think their workplace is safe
People think their workplace is safe
CloseWhat Capita employees say
88% of people report that their workplace is safe
Based on 16 employee responses
Most people are given support to progress here
Most people are given support to progress here
CloseWhat Capita employees say
In the last year, 59% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role
Based on 22 employee responses
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Most people feel well informed about how the company is doing
Most people feel well informed about how the company is doing
CloseWhat Capita employees say
56% of people feel that they are kept well informed about how the company is doing as a whole
Based on 25 employee responses
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
People think head office doesn’t understand what’s happening where they work
People think head office doesn’t understand what’s happening where they work
CloseWhat Capita employees say
9% of people think that this employer’s head office or owners have a good understanding of what’s really happening where they work
Based on 22 employee responses
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Capita ranks joint 10th to work for in call and contact centres
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