Capita
- UK
- Call and contact centres
Breakroom Rating
Our assessment of how good the jobs are at Capita, based on what 11 employees have told us.
Find out what jobs are really like at Capita…
We’ve surveyed 11 current employees about their job at Capita. They’ve told us their hourly pay rate, staff discount, and much more.
Hourly pay rates
| Overall pay range | £8.40–11.07
From 6 hourly employees |
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Pays less than the Real Living Wage
Pays less than the Real Living Wage
CloseWhat Capita employees say
33% of people report they are paid less than the Real Living Wage for their location
Based on 6 employee responses
We need more data to be sure of this finding.
Why this matters
At a good job, your hourly pay should cover the real cost of living.
The Real Living Wage is calculated based on what it actually costs to live in a particular location.
It is currently £9 per hour across the UK and £10.55 per hour in London.
It is calculated each year by a charity called the Living Wage Foundation.
Not great -
People get paid every month
People get paid every month
CloseWhat Capita employees say
83% of people report they get paid every month
Based on 6 employee responses
We need more data to be sure of this finding.
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People get paid accurately and on time
People get paid accurately and on time
CloseWhat Capita employees say
100% of people report they got paid accurately and on time in the last 6 months
Based on 6 employee responses
Good
Is your job a good job?
💰How does your pay compare to jobs nearby?
⏱Could you get better shifts or more hours?
👉Take our survey and see how your job compares
Hours
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This employer uses full time contracts
This employer uses full time contracts
CloseWhat Capita employees say
- 100% report having full time contracts (more than 35 hours)
Based on 5 employee responses
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People work the same number of hours they’re contracted for
People work the same number of hours they’re contracted for
CloseWhat Capita employees say
83% of people report working about the same number of hours they’re contracted for each week
Based on 6 employee responses
We need more data to be sure of this finding.
Why this matters
At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.
It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.
This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.
Excellent -
People don’t worry about getting enough hours
People don’t worry about getting enough hours
CloseWhat Capita employees say
100% of people report they don’t worry about getting enough hours
Based on 6 employee responses
We need more data to be sure of this finding.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Excellent -
People get their schedule 4 weeks in advance of when they’re working
People get their schedule 4 weeks in advance of when they’re working
CloseWhat Capita employees say
100% of people report that they get their schedule four weeks or more in advance of when they’re working
Based on 6 employee responses
We need more data to be sure of this finding.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Excellent -
Managers don’t change people’s shifts at short notice
Managers don’t change people’s shifts at short notice
CloseWhat Capita employees say
100% of people say their manager doesn’t change their shifts at the last minute
Based on 6 employee responses
We need more data to be sure of this finding.
Excellent
Benefits
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People find it easy to book holidays
People find it easy to book holidays
CloseWhat Capita employees say
83% of people report it’s easy to book holidays
Based on 6 employee responses
We need more data to be sure of this finding.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Excellent
Workplace
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Most people feel stressed here
Most people feel stressed here
CloseWhat Capita employees say
50% of people say they often feel stressed at work
Based on 6 employee responses
We need more data to be sure of this finding.
Not great -
Most people recommend working with their team
Most people recommend working with their team
CloseWhat Capita employees say
67% of people report that they would recommend working with their immediate team to a friend
Based on 6 employee responses
We need more data to be sure of this finding.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
Good -
People feel treated with respect by their managers
People feel treated with respect by their managers
CloseWhat Capita employees say
80% of people say they’re treated with respect by their managers
Based on 5 employee responses
We need more data to be sure of this finding.
Excellent -
Only some people get enough training when they start
Only some people get enough training when they start
CloseWhat Capita employees say
33% of people report they got enough training when they started working here
Based on 6 employee responses
We need more data to be sure of this finding.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Not great -
People are given support to progress here
People are given support to progress here
CloseWhat Capita employees say
In the last year, 80% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role
Based on 5 employee responses
We need more data to be sure of this finding.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Excellent -
Most people feel well informed about how the company is doing
Most people feel well informed about how the company is doing
CloseWhat Capita employees say
67% of people feel that they are kept well informed about how the company is doing as a whole
Based on 6 employee responses
We need more data to be sure of this finding.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
Good -
People think head office doesn’t understand what’s happening where they work
People think head office doesn’t understand what’s happening where they work
CloseWhat Capita employees say
83% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work
Based on 6 employee responses
We need more data to be sure of this finding.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Bad
Is your job a good job?
💰How does your pay compare to jobs nearby?
⏱Could you get better shifts or more hours?
👉Take our survey and see how your job compares