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Capita
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capita.comBased on responses from 189 employees at Capita.
Pay
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Good
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Most people are paid a living wage
Do Capita pay a living wage?
Most people are paid a living wage.
How we know this
75% of people say they are paid at or above the Real Living Wage for where they live.Based on data from 87 people who took the Breakroom Quiz between June 2021 and June 2022.
Why this matters
Everyone should be paid enough to live on.
The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living. It is currently £9.90 per hour, and £11.05 per hour in London.
Find out more in our explainer about the Real Living Wage.
Good
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Most people get sick pay
Do Capita pay sick pay?
Yes. Most people get proper sick pay.
How we know this
79% of people say they would get paid if they were sick but scheduled to work.Based on data from 97 people who took the Breakroom Quiz between June 2021 and June 2022.
Why this matters
Everyone gets sick sometimes. You should be able to take time off without worrying.
At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.
This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.
Okay
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Only some people get paid breaks
Do workers at Capita get paid breaks?
Sometimes. Only some people get paid breaks.
How we know this
48% of people say they don’t get paid breaks.Based on data from 101 people who took the Breakroom Quiz between June 2021 and June 2022.
Why this matters
A good job should have paid breaks.
You should be paid for all your time at work, whether you’re on a break or not.
Okay
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Some people do unpaid extra work
Do workers at Capita do extra work that they don't get paid for?
Sometimes. Some people do unpaid extra work.
How we know this
37% of people report that they do extra work that they don’t get paid for.Based on data from 68 people who took the Breakroom Quiz between June 2021 and June 2022.
Why this matters
Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.
Bad
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Most people are paid below market rates
Do Capita pay market rates?
Most people are paid less than average for their job.
How we know this
85% of people are paid below the average pay for the type of work they do.Based on data from 59 people who took the Breakroom Quiz between June 2021 and June 2022.
Why this matters
Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.
Hours and flexibility
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Good
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Shifts don’t get changed at short notice
Do Capita managers change shifts at short notice?
Most managers don’t change people’s shifts at short notice.
How we know this
84% of people say their manager doesn’t changes their shifts at the last minute.Based on data from 69 people who took the Breakroom Quiz between June 2021 and June 2022.
Why this matters
If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.
Good
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Most people don’t worry about their hours
Do workers at Capita worry about hours?
Most people don’t worry about getting enough hours.
How we know this
93% of people report they don’t worry about getting enough hours.Based on data from 44 people who took the Breakroom Quiz between July 2021 and June 2022.
Why this matters
At a good job, you shouldn’t have to worry about getting enough hours each week.
A good job should guarantee you a minimum number of hours in a contract, if you want it.
This makes it easier to plan your finances, because you know how much you’ll be earning.
Okay
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Can be hard to book holiday
How easy is it to book a holiday at Capita?
Some people find it hard to book holiday.
How we know this
39% of people report it’s hard to book holidays.Based on data from 100 people who took the Breakroom Quiz between June 2021 and June 2022.
Why this matters
A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.
Okay
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Some people find it hard to take sick leave
How easy is it to take sick leave at Capita?
Some people find it hard to take sick leave.
How we know this
38% of people report that it’s hard to take time off if they are sick.Based on data from 96 people who took the Breakroom Quiz between June 2021 and June 2022.
Okay
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Only some people get a choice of shifts
Do Capita workers get to choose the shifts they work?
Some people don’t get enough choice over which shifts they work.
How we know this
62% report that their manager doesn’t give them enough choice over which shifts they work.Based on data from 68 people who took the Breakroom Quiz between June 2021 and June 2022.
Why this matters
A good job is flexible around your personal life. This means you get a say in when you prefer to work.
Okay
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Only some parents say it’s good
Is working at Capita good if you’re a parent or carer?
Only some parents and carer say this is a good place to work.
How we know this
45% of people who care for a child or other relative report this isn’t a good place to work.Based on data from 38 people who took the Breakroom Quiz between February 2020 and June 2022.
Why this matters
Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.
Okay
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Less than 4 weeks notice of shifts
How much notice do people get of their shift pattern at Capita?
Only some people get 4 weeks notice of when they’re working.
How we know this
- 16% of people with changing schedules report getting one week notice or less.
- 13% of people with changing schedules report getting two weeks notice.
- 13% of people with changing schedules report getting three weeks notice.
- 59% of people with changing schedules report getting four weeks notice or more.
Based on data from 32 people who took the Breakroom Quiz between June 2021 and June 2022.
Why this matters
At a good job, you get plenty of notice about when you’re working.
This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.
Bad
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Hard to change shifts
How easy is it for Capita workers to change shifts?
Most people find it hard to change shifts.
How we know this
73% of people report that it’s hard to change shifts if they need to.Based on data from 45 people who took the Breakroom Quiz between June 2021 and June 2022.
Why this matters
A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.
Workplace
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Good
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Most people get proper breaks
Do people at Capita get proper breaks?
Most people get proper breaks.
How we know this
78% of people report that they get to take proper breaks.Based on data from 101 people who took the Breakroom Quiz between June 2021 and June 2022.
Why this matters
When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.
Good
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Most people feel treated with respect
Do people at Capita feel treated with respect by their managers?
Most people feel treated with respect by their managers.
How we know this
76% of people say they’re treated with respect by their managers.Based on data from 98 people who took the Breakroom Quiz between June 2021 and June 2022.
Why this matters
Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.
Okay
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Only some people enjoy their job
Do people at Capita enjoy their jobs?
Only some people enjoy their job.
How we know this
66% of people report they don’t enjoy their job.Based on data from 86 people who took the Breakroom Quiz between June 2021 and June 2022.
Okay
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Only some people get enough training
Do people get enough training when they start at Capita?
Some people did’t get enough training when they started.
How we know this
37% of people report they didn’t get enough training when they started working here.Based on data from 60 people who took the Breakroom Quiz between January 2022 and June 2022.
Why this matters
A good job should give you good training when you start, not just drop you in at the deep end.
This means that you’ll be happier and more productive from day one and shows that your employer values you.
It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.
Okay
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Only some people feel well informed by head office
Do workers feel well informed about how Capita is doing?
Only some people feel well informed about how the company is doing.
How we know this
51% of people feel that they aren’t kept well informed about how the company is doing as a whole.Based on data from 90 people who took the Breakroom Quiz between June 2021 and June 2022.
Why this matters
At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.
You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.
Bad
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Head office doesn’t understand what’s happening
Do people think Capita head office understands what's happening where they work?
Most people think head office doesn’t understand what’s happening where they work.
How we know this
90% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work.Based on data from 96 people who took the Breakroom Quiz between June 2021 and June 2022.
Why this matters
At a good job, the role of head office should be to support the people on the frontline serving customers.
To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.
Bad
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Most people are stressed
Is it stressful to work at Capita?
Most people feel stressed here.
How we know this
86% of people say they often feel stressed at work.Based on data from 98 people who took the Breakroom Quiz between June 2021 and June 2022.
Why this matters
Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.
Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.
Bad
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Most people don’t get support to progress
Are people given support to progress at Capita?
Most people aren’t given support to progress here.
How we know this
In the last year, 67% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role.Based on data from 94 people who took the Breakroom Quiz between June 2021 and June 2022.
Why this matters
A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.
This means you’ll be able to build on your skills and experience, and earn more money.
Bad
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Most people don’t recommend their team
Do people at Capita recommend working with their team?
Not many people recommend working with their team.
How we know this
68% of people report that they wouldn’t recommend working with their immediate team to a friend.Based on data from 60 people who took the Breakroom Quiz between January 2022 and June 2022.
Why this matters
A good job means enjoying the place where you work.
The people you work with every day really matter. They can be the difference between a terrible day and a great one.
If you’d recommend your team to a friend, this shows that something’s going right.
How Capita ranks
Capita ranks joint 34th to work for out of call centres.
- 34= Northern Powergrid
- 34= Capita
- 34= Computershare
Rankings are based on Breakroom ratings for employers with 5 or more quiz responses, accurate as of 3 July 2022.
Pay ranges at Capita
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£8.67–10.59 per hour
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£9.13–15.19 per hour
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£8.65–9.42 per hour
Capita job reviews
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Best thing
Team members
Worst thing
No career progression and unwritten rules
Capita Employee, February 2022
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Best thing
Flexibility with work hours
Worst thing
The rest of it. It's a stressful job, the managers only care about hitting targets, you're barely given any time to take a breather between calls, and you're only entitled to 3 separate days or 7 consecutive days off sick in a 12 months period before you're called into an absence meeting
Capita Customer advisor, February 2021
Jobs by location
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34 job openings
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12 job openings
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18 job openings
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24 job openings
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48 job openings
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48 job openings
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76 job openings
Handy to know
How much notice do people get of their shifts?
Based on 32 Capita employees
What contracts are people on?
Based on 43 Capita employees
Based on 60 Capita employees