What it’s like working at Capita

115 employees told us the worst thing about this employer…

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Bad
  • Head office doesn’t understand the frontline

    Do people think Capita head office understands what's happening where they work?

    People think head office doesn’t understand what’s happening where they work

    How we know this

    88% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work

    Based on information from 97 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

  • People feel stressed

    Is it stressful to work at Capita?

    People feel stressed here

    How we know this

    77% of people say they often feel stressed at work

    Based on information from 111 job reviews

    Why this matters

    Work isn’t always easy, but if you’re frequently feel stressed, that’s not good.

    Your employer should support you with enough people and resources to get your job done without feeling overwhelmed.

Not great
  • Not easy to change shifts

    How easy is it for Capita workers to change shifts?

    Most people find it hard to change shifts

    How we know this

    62% of people report that it’s hard to change shifts if they need to

    Based on information from 55 job reviews

    Why this matters

    A good job is flexible around your personal life. It should be easy to change a shift if you need to, whether that’s in an emergency or for planning ahead.

  • People don’t enjoy their job

    Do people at Capita enjoy their jobs?

    Most people don’t enjoy their job

    How we know this

    74% of people report they don’t enjoy their job

    Based on information from 34 job reviews

  • Hard to choose shifts

    Do Capita workers get to choose the shifts they work?

    Most people don’t get enough choice over which shifts they work

    How we know this

    69% report that their manager doesn’t give them enough choice over which shifts they work

    Based on information from 77 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • People are paid below market rates

    Does Capita pay market rates?

    Most people are not paid market rates

    How we know this

    71% of people are paid below the typical pay for the type of work they do

    Based on information from 72 job reviews

    Why this matters

    Pay can vary a lot between types of job. Employers should be ensuring that the rates their staff are paid are in line with similar roles elsewhere.

  • No career progression

    Are people given support to progress at Capita?

    Only some people are given support to progress here

    How we know this

    In the last year, 63% of people report not being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 98 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

  • People don’t recommend their team

    Do people at Capita recommend working with their team?

    Only some people recommend working with their team

    How we know this

    65% of people report that they wouldn’t recommend working with their immediate team to a friend

    Based on information from 114 job reviews

    Why this matters

    A good job means enjoying the place where you work.

    The people you work with every day really matter. They can be the difference between a terrible day and a great one.

    If you’d recommend your team to a friend, this shows that something’s going right.

Good
  • Easy to book holiday

    How easy is it to book a holiday at Capita?

    Most people find it easy to book holidays

    How we know this

    59% of people report it’s easy to book holidays

    Based on information from 108 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

  • Easy to take sick leave

    How easy is it to take sick leave at Capita?

    Most people find it easy to take sick leave

    How we know this

    63% of people report that it’s easy to take time off if they are sick

    Based on information from 96 job reviews

  • Enough training

    Do people get enough training when they start at Capita?

    Most people get enough training when they start

    How we know this

    58% of people report they got enough training when they started working here

    Based on information from 112 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Good for parents

    Is working at Capita good if you have caring responsibilities?

    Most people say this is a good place to work if you care for a child or other relative

    How we know this

    56% of people who care for a child or other relative report this is a good place to work

    Based on information from 25 job reviews

    Why this matters

    Whether it’s looking after children or caring for a relative, a good job should support your responsibilities outside of work.

  • Breaks are paid

    Do workers at Capita get paid breaks?

    Usually. Most people get paid breaks

    How we know this

    65% of people say they get paid breaks

    Based on information from 110 job reviews

    Why this matters

    A good job should have paid breaks.

    You should be paid for all your time at work, whether you’re on a break or not.

  • People are paid enough to live on

    Does Capita pay enough to live on?

    Most people are paid enough to live on

    How we know this

    69% of people say they are paid at or above the Real Living Wage for where they live

    Based on information from 101 job reviews

    Why this matters

    Everyone should be paid enough to live on.

    The Real Living Wage is a voluntary rate employers can sign up to that is based on the real cost of living.

    The Real Living Wage is currently £9.50 per hour, and £10.85 per hour in London.

  • Managers are respectful

    Do people at Capita feel treated by respect by their managers?

    Most people feel treated with respect by their managers

    How we know this

    73% of people say they’re treated with respect by their managers

    Based on information from 97 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

  • No unpaid extra work

    Do workers at Capita do extra work that they don't get paid for?

    Rarely. Most people don’t do unpaid extra work

    How we know this

    56% of people report that they don’t do extra unpaid work

    Based on information from 72 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

  • Well informed about head office

    Do workers feel well informed about how Capita is doing?

    Most people feel well informed about how the company is doing

    How we know this

    56% of people feel that they are kept well informed about how the company is doing as a whole

    Based on information from 102 job reviews

    Why this matters

    At a good job, there should be a supportive relationship between the people working on the frontline serving customers and the people who own the company or work in head office.

    You should be kept informed about how the company is doing as a whole, both in good times and when things get tough for the business.

Excellent
  • No short notice shift changes

    Do Capita managers change shifts at short notice?

    Managers don’t change people’s shifts at short notice

    How we know this

    89% of people say their manager doesn’t changes their shifts at the last minute

    Based on information from 85 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

  • People get proper breaks

    Do people at Capita get proper breaks?

    People get proper breaks

    How we know this

    79% of people report that they get to take proper breaks

    Based on information from 101 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

  • 4+ weeks notice of shifts

    How much notice do people get of their shift pattern at Capita?

    People get 4 weeks notice of when they’re working

    How we know this

    • 6% report getting one week notice or less
    • 8% report getting two weeks notice
    • 5% report getting three weeks notice
    • 43% report getting four weeks notice or more
    • 38% report having a fixed rota

    Based on information from 84 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • People get sick pay

    Does Capita pay sick pay?

    Yes. People get proper sick pay

    How we know this

    84% of people say they would get paid if they were sick but scheduled to work

    Based on information from 103 job reviews

    Why this matters

    Everyone gets sick sometimes. You should be able to take time off without worrying.

    At a good job you should still get paid if you’re scheduled to work but can’t due to sickness. Your contract should say how many sick days you can take each year.

    This is more than the legal minimum, which says you should only get paid if you are unwell for 4 full days. See Citizens Advice for more details.

  • People don’t worry about getting enough hours

    Do workers at Capita worry about hours?

    People don’t worry about getting enough hours

    How we know this

    92% of people report they don’t worry about getting enough hours

    Based on information from 50 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

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How Capita ranks

Capita ranks 36th to work for in call centre jobs

  1. 33= The AA
    6.3
  2. 36 Capita
    6.2
  3. 37= Allvotec
    6.0

Pay ranges at Capita

  1. £8.60–10.59 per hour

  2. £9.22–15.55 per hour

  3. £8.65–9.42 per hour

Capita job reviews

  • Best thing

    Work starts as soon as you get in your car and ends when you get back home

    Worst thing

    Head office don't understand the front line

    5.2

    Employee, July 2021

  • Best thing

    Good teamwork.

    Worst thing

    Lack of opportunities for progression.

    6.1

    Employee, April 2021

About

Capita is a consulting, digital service and software company.

capita.com

Jobs by location

  1. 134 job openings

  2. 24 job openings

  3. 22 job openings

  4. 13 job openings

  5. 12 job openings

  6. 11 job openings

  7. 10 job openings

  8. 10 job openings

  9. 10 job openings

  10. 10 job openings

  11. 9 job openings

  12. 7 job openings

  13. 7 job openings

  14. 7 job openings

  15. 6 job openings

  16. 6 job openings

  17. 6 job openings

  18. 6 job openings

Handy to know

How much notice do people get of their shifts?

6% report getting one week notice or less
8% report getting two weeks notice
5% report getting three weeks notice
43% report getting four weeks notice or more
38% report having a fixed rota

Based on 84 employees

What contracts are people on?

33%
part time
67%
full time

Based on 46 employees

How are people paid?

41%
by the hour
59%
an annual salary

Based on 115 employees

Thinking of working at Capita?

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