Caffè Nero

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Caffè Nero is a coffee shop chain. They specialise in serving Italian coffee.

caffenero.com/uk

Caffè Nero job reviews

Showing 54 reviews

  • Worst thing

    Over worked over time not paid
    Not enough time to set up
    Unrealistic goals from head office

    1.2

    Caffè Nero Assistant manager, November 2023

  • Best thing

    Already know what to do due experiencia

    Worst thing

    Payment

    2.1

    Caffè Nero Barista, October 2023

  • Best thing

    Staff and setting my own rotas

    Worst thing

    Don’t have enough people working on shifts

    6.0

    Caffè Nero Assistant manager, September 2023

  • Best thing

    Fun coffee filled job

    Worst thing

    Cost saving that head office expects that effects moral of the team

    6.0

    Caffè Nero Store manager, September 2023

  • Best thing

    High paced, physically demanding work but relatively easy work once you are a skilled barista. Free drinks all day. Can chat to co workers and customers all day. It’s fun to work most days. Our manager is great so ensures shifts work around our out of work commitments. We have a well trained team who take active roles in the weekly maintenance of the store so it doesn’t fall solely on management.

    Worst thing

    Too demanding at times that feels unrealistic with the resources we have - we can get very busy and then have Deliveroo orders come through and you don’t have time or space to do them and also have a whole queue of customers to serve. Like most hospitality, they added delivery service and made it part of job requirement with no extra staff or space accommodations apart from an iPad. The pay is also lower then every other coffee chain. Independents pay more also.

    6.8

    Caffè Nero Assistant manager, August 2023

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  • Best thing

    the team
    the discounts
    free drinks on shift

    Worst thing

    it’s very busy and stressful.
    short unpaid breaks (20 minutes).
    it’s a very small bar and not a lot of space.
    the customers can be really rude.
    there aren’t enough people on shifts so you have to do every role.
    you never get out on time after a close.
    lots of heavy lifting of furniture.
    they reduced 18-20 y/o pay rate.
    a small team means it’s difficult when people are sick and you have to cover in short notice.

    2.4

    Caffè Nero Barista, August 2023

  • Best thing

    The Team

    Worst thing

    Short Unpaid breaks, Awful Pay

    1.9

    Caffè Nero Shift leader, August 2023

  • Best thing

    Working with people I like and making coffees

    Worst thing

    Arrogant Customers

    6.1

    Caffè Nero Shift leader, July 2023

  • Best thing

    I get to have a great team that I’m friends with and often get some cool customers.

    Worst thing

    Sometimes don’t get the best of customers. My hours can have drastic changes sometimes leaving me without enough sleep

    6.2

    Caffè Nero Barista, July 2023

  • Best thing

    Working with some of my best mates

    Worst thing

    The stress it brings and always pulling too much of my weight when others dont

    6.4

    Caffè Nero Assistant manager, July 2023

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  • Best thing

    It’s easy and quite

    Worst thing

    Long hours and we are underpaid with 20 mins break for 12 hour shift

    5.5

    Caffè Nero Barista, May 2023

  • Best thing

    Everyone is super supportive! No matter how busy it gets with this team it’s a breeze because everyone works so well together!

    Worst thing

    On your feet all day

    9.5

    Caffè Nero Shift leader, May 2023

  • Best thing

    The costumers

    Worst thing

    Horribly over worked and underpaid. Not compensated for working bank holidays, Sundays or national holidays. Can be forced to work above contact up to 40 hours a week for extended periods of time or forever and not be compensated for overtime; you do not hold a right to refuse the extra hours.

    1.3

    Caffè Nero Shift leader, May 2023

  • Best thing

    Not applicable

    Worst thing

    Management (area and regional level) and the mindset of the business owner

    3.0

    Caffè Nero Employee, April 2023

  • Best thing

    Fun team - free coffee on shift

    Worst thing

    Hard work, often work extra time unpaid, little accommodation for illness or disability

    3.4

    Caffè Nero Shift leader, April 2023

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  • Best thing

    Depends what shop you're in but mine is great, team and manager are all very supportive and nice

    Worst thing

    The customers expecting a lot more from us mere baristas like we aren't getting paid minimum wage

    6.0

    Caffè Nero Shift leader, April 2023

  • Best thing

    I enjoy making coffee

    Worst thing

    Everything else

    6.8

    Caffè Nero Assistant manager, April 2023

  • Best thing

    The team is wonderful. My manager is very understanding and accommodating.

    Worst thing

    It’s very busy. There isn’t enough time for the 20 minute unpaid break to eat or even relax. On my feet for hours a day. Worst part- ‘customers come first’ but we aren’t given the tips we have earnes.

    2.8

    Caffè Nero Shift leader, March 2023

  • Best thing

    Serving customers, making coffee and enjoying my break time

    Worst thing

    Less pay, not getting holidays when requested and to much violation from the employees.

    9.3

    Caffè Nero Barista, February 2023

  • Best thing

    Coworkers and free coffee on shift

    Worst thing

    Non stop work. No time to take a breather! So busy and intense that I just feel absolutely exhausted when I’m done with my shift. Breaks are too short and unpaid. The caffe is understaffed in my opinion but they say it’s not busy enough, doesn’t bring in enough money to add another member of staff to the shift to relieve the stress and workload on us.

    3.3

    Caffè Nero Shift leader, February 2023

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  • Best thing

    Friendly environment, lovely customers and coworkers, holiday is good

    Worst thing

    Low pay (including getting lower pay for training periods), you only get 3 sick days every 3 months

    1.9

    Caffè Nero Barista, February 2023

  • Best thing

    The team i get to work with is amazing and i've been able to become friendly with regular customers too!

    Worst thing

    The amount of training you get is pretty much up to your manager. You're gonna need to ask for help with things a lot for a while too, the training never covers everything. Lots of lone closes due to hour cuts, means you won't get paid for the time it may take you to close the shop.

    6.0

    Caffè Nero Shift leader, February 2023

  • Best thing

    It pays the bills and you can have a laugh with some off the staff

    Worst thing

    The management from head office to the assistant managers are all arseholes

    2.3

    Caffè Nero Shift leader, January 2023

  • Best thing

    Great people and really invests in development

    Worst thing

    Restricted hours for rotas

    5.5

    Caffè Nero Store manager, January 2023

  • Best thing

    The team

    Worst thing

    Management, treatment, customers, pay, the list goes on

    2.6

    Caffè Nero Assistant manager, January 2023

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  • Best thing

    The people you tend to work with is nice and kind.

    Worst thing

    The way management treats you is terrible.

    1.2

    Caffè Nero Assistant manager, January 2023

  • Best thing

    Free Coffee , regular customers and discount

    Worst thing

    The stress of a closing shift

    6.0

    Caffè Nero Shift leader, January 2023

  • Best thing

    The team I currently work with are amazing, and I really believe in the more authentic coffee experience we provide.

    Worst thing

    The pay is appalling - an assistant manager at Nero is paid less than a team member at Pret.
    There is no bonus scheme or mystery shopper.
    Breaks are 20mins long and are docked from your pay.
    Head Office are completely clueless - I work(ed, I am leaving after this treatment) at a shop that brought in £28k a week. For reference, most Neros might average £16k-£20k in our area. We do not receive any reward for this, are not paid more for the more intense environment than the street-facing shops.

    4.2

    Caffè Nero Shift leader, November 2022

  • Best thing

    There’s a really good environment, great people to work with

    Worst thing

    Can be stressful but that’s part of Hospitality

    6.6

    Caffè Nero Barista, November 2022

  • Best thing

    My team, the lovely regulars who make my job satisfying, the relaxed atmosphere, the flexibility, it's good job for uni students because you can do your minimum contracted hours or more hours depending on the week, I have good manager, easy job once trained.

    Worst thing

    Minimum wage, 20 minute lunch break, rude customers, constant staff shortages, not being paid for work you're doing (for example, having to work beyond paid hours to properly close the shop), head office pandering to ridiculous complaints made by difficult to deal with and entitled regulars.

    5.5

    Caffè Nero Shift leader, September 2022

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  • Worst thing

    Rude and sometimes aggressive customers, stressful enviroment, cleaning toilets, often understaffed,

    1.3

    Caffè Nero Barista, August 2022

  • Best thing

    The staff and regular customers

    Worst thing

    Only having 30-40 mins to clean after a close when it takes about an hour

    5.5

    Caffè Nero Shift leader, July 2022

  • Best thing

    Good training, good amount of hours, good discounts & benefits

    Worst thing

    Pay is too low, breaks are too short, overtime is unpaid, can be made to work over 48 hours a week unless you give 3 months written notice

    2.5

    Caffè Nero Shift leader, June 2022

  • Best thing

    Interaction with public, regular customers are really pleased to see you daily.
    When the right team is on it feels effortless.
    Half price coffee!

    Worst thing

    Head office don't seem to appreciate the store staff.
    Alot of words with little action on behalf of staff wellbeing.
    Underpaid compared with other high Street coffee shops.
    The ladder of promotion is quite narrow and doesn't have too many pathways into other roles in the company.

    5.5

    Caffè Nero Shift leader, May 2022

  • Best thing

    Decent pay
    Decent members of staff to work with

    Worst thing

    Short breaks
    Training staff

    9.8

    Caffè Nero Shift leader, March 2022

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  • Best thing

    Working with friends

    Worst thing

    Lone working, low pay, no breaks, no social life, getting up at 5am and not getting home until 8/9pm, the music, the rude aggressive customers, understaffed, too much responsibility

    1.8

    Caffè Nero Assistant manager, February 2022

  • Best thing

    Making a customer's day by serving them.

    Worst thing

    Short breaks.

    8.6

    Caffè Nero Barista, December 2021

  • Best thing

    Amazing team, more like friends. Fun and good to socialise with people. Discounts on food and drink.

    Worst thing

    Extremely early starts, often takes longer to close than what we are paid for

    7.8

    Caffè Nero Shift leader, December 2021

  • Best thing

    Personally, i love being customer orientated and enjoy the social aspect of interacting with my team and most my customers. Nero used to have a really strong culture within their company, they invested in their staff. But this has changed Alot in the last few years.

    Worst thing

    All the stores I've worked in a very physically intensive, labour intensive stores. Working 9 hours on one 20 minute break. Constantly on my feet, carrying heavy tubs of crockery, and handling coffee machines, im quite young in my life but honestly, my body is wrecked. Its a disgrace we don't get longer, paid breaks, especially when less intensive job roles get longer breaks. I have to shovel my lunch or dinner in and be back on my feet all in 20 min. Rotas change weekly due to being sales based. I rarely ever get a weekend off and haven't been given opportunity to progress career wise in 4 years, ive worked with the company for 6.

    1.6

    Caffè Nero Shift leader, November 2021

  • Best thing

    Culture, team and customers

    Worst thing

    Unrealistic labour model and time management

    5.5

    Caffè Nero Store manager, August 2021

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  • Best thing

    100% the staff and customers who come in on a regular basis.

    Worst thing

    Lack of hours.

    6.4

    Caffè Nero Shift leader, August 2021

  • Best thing

    Team

    Worst thing

    Rude,unrespectfull customers, lone working

    5.5

    Caffè Nero Assistant manager, August 2021

  • Best thing

    My team, my manager and area manager, the atmosphere

    Worst thing

    No breaks, even on 12 hour shifts. The abuse from the public. Pathetic pay for doing the role of 4 people. How we were treated during lockdown/furlough. Contracts cut and forced us to sign or leave. Have to use holiday to top up pay to afford bills.

    3.2

    Caffè Nero Assistant manager, July 2021

  • Best thing

    Working where I live, make my own schedule

    Worst thing

    Not respectful customers

    8.0

    Caffè Nero Manager, July 2021

  • Best thing

    Colleagues, Regular customers, 1-2-1 service means you can engage with your customer more

    Worst thing

    Stressful, Wages don’t reflect how much effort you have to put into your work

    8.9

    Caffè Nero Barista, July 2021

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  • Best thing

    My colleagues

    Worst thing

    Not enough hours

    9.5

    Caffè Nero Employee, April 2021

  • Best thing

    Amazing friendships built with people I've worked with past and present

    Worst thing

    Low pay, no overtime, dealing with the public

    6.0

    Caffè Nero Store manager, April 2021

  • Best thing

    Easy to get promoted and I have a good team

    Worst thing

    Constant changes. Being asked to move store when I don't want too. The lone working. Head office and area managers not understanding how stressful it can get. The drug addiction in the city

    5.5

    Caffè Nero Shift supervisor, April 2021

  • Best thing

    The team

    Worst thing

    A lot is expected

    7.3

    Caffè Nero Manager, March 2021

  • Best thing

    Team, manager, free drinks & food, learning the craft.

    Worst thing

    Internal development is difficult.
    Short staffed stores requiring cover.

    8.2

    Caffè Nero Manager, September 2020