Manager at Caffè Nero

People in this role may also be known as retail store and shop managers.

14 workers in this role at Caffè Nero have taken the survey.

How much does Caffè Nero pay managers?

Manager at Caffè Nero
£9.15–10.83
Typical range
£8.92–17.09

Manager employees at Caffè Nero are typically paid £9.15–10.83 an hour, based on data from 14 employees.

Compare pay rates at Caffè Nero

What is management like for manager employees at Caffè Nero?

67 employees told us the worst thing about this job…

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Bad
  • Head office doesn’t understand the frontline

    Do managers think Caffè Nero head office understands what's happening where they work?

    People think head office doesn’t understand what’s happening where they work

    How we know this

    92% of people think that this employer’s head office or owners don’t have a good understanding of what’s really happening where they work

    Based on information from 13 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

Excellent
  • Managers are respectful

    Do managers at Caffè Nero feel treated by respect by their managers?

    People feel treated with respect by their managers

    How we know this

    92% of people say they’re treated with respect by their managers

    Based on information from 12 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

Here’s a recent review that mentions management:

  • Best thing

    My team, my manager and area manager, the atmosphere

    Worst thing

    No breaks, even on 12 hour shifts. The abuse from the public. Pathetic pay for doing the role of 4 people. How we were treated during lockdown/furlough. Contracts cut and forced us to sign or leave. Have to use holiday to top up pay to afford bills.

    4.3

    Employee, July 2021

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What are the hours like for manager employees at Caffè Nero?

67 employees told us the worst thing about this job…

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Bad
  • Less than 4 weeks notice of shifts

    How much notice do managers get of their shift pattern at Caffè Nero?

    People don’t get 4 weeks notice of when they’re working

    How we know this

    • 46% report getting one week notice or less
    • 38% report getting two weeks notice
    • 0% report getting three weeks notice
    • 15% report getting four weeks notice or more
    • 0% report having a fixed rota

    Based on information from 13 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

  • People do unpaid extra work

    Do managers at Caffè Nero do extra work that they don't get paid for?

    Yes. People do unpaid extra work

    How we know this

    82% of people report that they do extra work that they don’t get paid for

    Based on information from 11 job reviews

    Why this matters

    Everyone should get paid for any extra work they do, even if it is outside your contracted hours. At a good job, you should be paid for all the time you spend at work.

Not great
  • Not easy to take sick leave

    How easy is it for managers to take sick leave at Caffè Nero?

    Most people find it hard to take sick leave

    How we know this

    75% of people report that it’s hard to take time off if they are sick

    Based on information from 12 job reviews

  • People don’t get proper breaks

    Do managers at Caffè Nero get proper breaks?

    Most people don’t get proper breaks

    How we know this

    62% of people report that they don’t get to take proper breaks

    Based on information from 13 job reviews

    Why this matters

    When you take a break it should be a proper rest. It should last the full duration and you shouldn’t get pulled off it.

Good
  • No short notice shift changes

    Do Caffè Nero managers change managers shifts at short notice?

    Most managers don’t change people’s shifts at short notice

    How we know this

    73% of people say their manager doesn’t changes their shifts at the last minute

    Based on information from 11 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

Excellent
  • Easy to book holiday

    How easy is it for managers to book a holiday at Caffè Nero?

    People find it easy to book holidays

    How we know this

    79% of people report it’s easy to book holidays

    Based on information from 14 job reviews

    Why this matters

    A good job should let you take time off when you need it, and it shouldn’t be a nightmare to arrange.

Here’s a recent review that mentions hours:

  • Best thing

    100% the staff and customers who come in on a regular basis.

    Worst thing

    Lack of hours.

    6.3

    Employee, August 2021

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What is career progression like for managers at Caffè Nero?

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Excellent
  • Enough training

    Do managers get enough training when they start at Caffè Nero?

    People get enough training when they start

    How we know this

    100% of people report they got enough training when they started working here

    Based on information from 12 job reviews

    Why this matters

    A good job should give you good training when you start, not just drop you in at the deep end.

    This means that you’ll be happier and more productive from day one and shows that your employer values you.

    It’s also very important if your job involves anything that could be dangerous. Good training from the outset keeps you and your team safe.

  • Opportunities to progress

    Are managers given support to progress at Caffè Nero?

    People are given support to progress here

    How we know this

    In the last year, 86% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 14 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

Latest reviews from managers at Caffè Nero

2 employees left their honest reviews of this employer…

You can read them by joining Breakroom for free today.

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  • Best thing

    Culture, team and customers

    Worst thing

    Unrealistic labour model and time management

    5.5

    Employee, August 2021

  • Best thing

    Amazing friendships built with people I've worked with past and present

    Worst thing

    Low pay, no overtime, dealing with the public

    5.5

    Employee, April 2021

Latest vacancies for managers at Caffè Nero

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How Caffè Nero ranks

Caffè Nero ranks joint 33rd to work for in retail store or shop manager employers

  1. 33= Caffè Nero
    5.7
  2. 33= House of Fraser
    5.7
  3. 33= Jewson
    5.7