Shift leader at Caffè Nero

People in this role may also be known as retail and sales supervisors.

5 workers in this role at Caffè Nero have taken the survey.

How much does Caffè Nero pay shift leaders?

Shift leader at Caffè Nero
£8.40–8.99
Typical range
£8.63–11.72

Shift leader employees at Caffè Nero are typically paid £8.40–8.99 an hour, based on data from 5 employees.

Compare pay rates at Caffè Nero

What is management like for shift leader employees at Caffè Nero?

43 employees told us the worst thing about this job…

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Bad
  • Head office doesn’t understand the frontline

    Do shift leaders think Caffè Nero head office understands what's happening where they work?

    People think head office doesn’t understand what’s happening where they work

    How we know this

    0% of people think that this employer’s head office or owners have a good understanding of what’s really happening where they work

    Based on information from 5 job reviews

    Why this matters

    At a good job, the role of head office should be to support the people on the frontline serving customers.

    To do that properly, the company’s owners or head office need to have a good understanding of what’s really happening on the frontline. This is especially important when a company owns multiple locations.

Excellent
  • Managers are respectful

    Do shift leaders at Caffè Nero feel treated by respect by their managers?

    People feel treated with respect by their managers

    How we know this

    100% of people say they’re treated with respect by their managers

    Based on information from 5 job reviews

    Why this matters

    Everyone should get treated with respect by their managers. You shouldn’t feel discriminated against or bullied, and if you have a problem you should be able to speak to someone about it.

Here’s a recent review that mentions management:

  • Best thing

    Team, manager, free drinks & food, learning the craft.

    Worst thing

    Internal development is difficult.
    Short staffed stores requiring cover.

    7.2

    Manager, September 2020

    • Manages people
    • £23,500 per year, working a 45 hour week
    • 25 or older

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What are the hours like for shift leader employees at Caffè Nero?

43 employees told us the worst thing about this job…

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Bad
  • Less than 4 weeks notice of shifts

    How much notice do shift leaders get of their shift pattern at Caffè Nero?

    People don’t get 4 weeks notice of when they’re working

    How we know this

    • 100% report getting one week notice or less
    • 0% report getting two weeks notice
    • 0% report getting three weeks notice
    • 0% report getting four weeks notice or more
    • 0% report having a fixed rota

    Based on information from 5 job reviews

    Why this matters

    At a good job, you get plenty of notice about when you’re working.

    This makes it easy for you to plan the rest of life, as well as your finances, because you know how much you’ll be working and when.

Not great
  • Contracts don’t match the hours people work

    Do shift leaders work the same number they are contracted for at Caffè Nero?

    Only some people work the same number of hours they’re contracted for

    How we know this

    60% of people report working 8 hours or more than they’re contracted for each week

    Based on information from 5 job reviews

    Why this matters

    At a good job, you should expect to work about the same number of hours that your contract guarantees you, most of the time.

    It’s useful to pick up or drop a few shifts here and there, but if you often work a lot more hours every week than you’re contracted for, a good job should guarantee them.

    This means you’re more likely to know when you’ll be working and how much you’ll earn in advance.

Good
  • No short notice shift changes

    Do Caffè Nero managers change shift leaders shifts at short notice?

    Most managers don’t change people’s shifts at short notice

    How we know this

    40% of people say their manager changes their shifts at the last minute

    Based on information from 5 job reviews

    Why this matters

    If your manager is often changing your shifts at short notice that’s a sign of poor planning. At a good job you won’t be messed around at the last minute.

Excellent
  • Good choice of shifts

    Do shift leaders at Caffè Nero get to choose the shifts they work?

    People get enough choice over which shifts they work

    How we know this

    80% report that their manager gives them enough choice over which shifts they work

    Based on information from 5 job reviews

    Why this matters

    A good job is flexible around your personal life. This means you get a say in when you prefer to work.

  • People don’t worry about getting enough hours

    Do shift leaders at Caffè Nero worry about hours?

    People don’t worry about getting enough hours

    How we know this

    20% of people report they worry about getting enough hours

    Based on information from 5 job reviews

    Why this matters

    At a good job, you shouldn’t have to worry about getting enough hours each week.

    A good job should guarantee you a minimum number of hours in a contract, if you want it.

    This makes it easier to plan your finances, because you know how much you’ll be earning.

Here’s a recent review that mentions hours:

  • Best thing

    The hours

    Worst thing

    stress levels in a high pressure environment, working with hot beverages can be dangerous.

    6.2

    Barista, June 2020

    • £8.72 per hour
    • 25 or older

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What is career progression like for shift leaders at Caffè Nero?

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Excellent
  • Opportunities to progress

    Are shift leaders given support to progress at Caffè Nero?

    People are given support to progress here

    How we know this

    In the last year, 80% of people report being given an opportunity to get better at their job, learn a new skill, learn to manage a team or get more responsibility in their role

    Based on information from 5 job reviews

    Why this matters

    A good job should help you progress at work, if you want to. That might be supporting you to get better at the job you currently have, learn something new, manage a team or take on more responsibilities.

    This means you’ll be able to build on your skills and experience, and earn more money.

Latest reviews from shift leaders at Caffè Nero

1 employee left their honest reviews of this employer…

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  • Best thing

    Easy to get promoted and I have a good team

    Worst thing

    Constant changes. Being asked to move store when I don't want too. The lone working. Head office and area managers not understanding how stressful it can get. The drug addiction in the city

    6.0

    Employee, April 2021

    • £9.05 per hour
    • 25–34 years old

Latest vacancies for shift leaders at Caffè Nero

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How Caffè Nero ranks

Caffè Nero ranks joint 22nd to work for in retail or sales supervisor employers

  1. 22= Caffè Nero
    6.0
  2. 22= Homebase
    6.0
  3. 22= Pets at Home
    6.0